Jobs in Canada

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Added 10 hours ago
M
Senior Leader, Employee & Individual Benefits
Marsh
Ottawa, ON · Mississauga, ON
- Other
…clients to drive growth, strengthen operations, and elevate the client and colleague experience. This role will also play a critical part in advancing transformation through innovation,…
Added 10 hours ago
PC
Salesforce Technical Manager
Pwc Canada
Toronto, ON · Vancouver, BC
- Full-time
…optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business…
Added 10 hours ago
K
Backend Engineer
Kablamo
Toronto, ON
- Full-time
Experience using AI coding tools (such as Claude Code or Cursor) to help build software from writing clear prompts for multi-file tasks to reviewing and guiding agent-generated output
Added 11 hours ago
FN
Manager and Team Lead, Third Party Residential Underwriting - BMBE
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Post-secondary education and/or equivalent work experience preferred
Added 12 hours ago
M
Development & Delivery Lead (CCaaS Platform) Relocation to Toronto
Miratech
Toronto, ON
- Full-time
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 13 hours ago
CI
Agent(e) junior en commerce international / Junior International Trade Clerk
Copap Inc.
Pointe-Claire, QC
- Full-time
Minimum de 3 ans d’expérience pertinente à titre d’agent(e) junior en commerce international ou dans un rôle similaire en commerce international (une expérience de stage peut être…
Added 14 hours ago
P
Senior Associate, Financial Services, Digital Banking Operations, Consulting
PwC
Toronto, ON
- Full-time
…financial management and strategy. These individuals analyse client needs, develop financial solutions, and offer guidance and support to help clients optimise their financial performance,…
Added 15 hours ago
IG
Senior Information Technology System Engineer
Insight Global
Toronto, ON
- $55 to $70 CAD / hour
- Contract
Insight Global is hiring on behalf of our client in the hospitality industry for an experienced Senior Systems & IT Engineer. This individual will play a key role in building and…
Added 15 hours ago
IG
Systems & IT Engineer
Insight Global
Toronto, ON
- Full-time
Insight Global is hiring on behalf of our client in the hospitality industry for an experienced Senior Systems & IT Engineer. This individual will play a key role in building and…
Added 15 hours ago
RM
Project Manager, Change Management
Regional Municipality of Peel
Brampton, ON
- Other
Collaborate with staff across all IT teams, client business units, external stakeholders and vendor partners.
Added 16 hours ago
TI
Data Steward
TS Imagine
Montreal, QC
- Full-time
On-site role - 4 days per week in our Montreal office, with 1 day of flexibility · Note: This role is not remote - applicants must be based in Montreal
Added 19 hours ago
OR
Senior Business Intelligence Analyst
OSL Retail Services Inc
Mississauga, ON
- Other
Manage BI tool developed through tableau and other client approved reporting tool
Added 20 hours ago
PW
Import Agent
Priority Worldwide
Montreal, QC
- Full-time
Candidates must have authorization to work in Canada at the time of application
Added 21 hours ago
Data Engineer
CANADIAN AIR TRANSPORT SECURITY AUTHORITY
Ottawa, ON
To qualify for the position, you must have:
Added 1 day ago
UO
Lead Officer, Administrative Support
University of Ottawa
Ottawa, ON · STEM
- Full-time
…management tools for effective financial control. Act as approval agent for major financial transactions to ensure proper application of policies and to reconcile inconsistencies with…
Added 1 day ago
MA
Senior Leader, Employee & Individual Benefits
Marsh Agency
Mississauga, ON
- Full-time
…clients to drive growth, strengthen operations, and elevate the client and colleague experience. This role will also play a critical part in advancing transformation through innovation,…
Added 1 day ago
S
Center Supervisor- FT- Windsor
Serco
Windsor, ON
- Full-time
To Be Successful In This Role, You Must Have
Added 1 day ago
MG
Business Systems Analyst, Clinical Informatics
Michael Garron Hospital
Toronto, ON
- Full-time
Minimum 5 years’ experience in an IT related job with technical experience in problem solving and client technical support, directly related to software, preferably in a healthcare setting.
Added 1 day ago
P
Forensic Services - Fraud, Investigations and Regulatory Enforcement - Manager - CS - G
PwC
Toronto, ON
- Full-time
…member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying…
Added 1 day ago
G
Forward Deployed Engineer, Ads
Gigi
Toronto, ON
- Full-time
We work together downtown Toronto (min 4x days per week), but makers (i.e
Added 1 day ago
S
AVP, Agentic Development
Sunlife
Toronto, ON
- Full-time
…standards, and measure adoption, trust, productivity, quality, Client and employee experience, risk reduction and business…
Added 1 day ago
P
Administrative Assistant (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
Strong client service focus. Commitment to encouraging and demonstrating exceptional service delivery, displaying an image of professionalism, discretion, integrity and tact
Added 2 days ago
Senior Manager, Forward Deployed AI Engineer
Clearsulting
Canada
Implement deterministic guardrails, human approval gates, structured validation, and evaluation frameworks to assess agent accuracy, reliability, and compliance with client control…
Added 2 days ago
T
Law Clerk III
TD
Toronto, ON · Montreal, QC
- Full-time
Proficiency in both English and French required · Law Clerk certification is required
Added 2 days ago
C
Product Design Manager, Design Systems
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Serco

Center Supervisor- FT- Windsor

Windsor, ON, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Dec 11, 2026
Experience: Leadership – 4 to 6 years of Supervisory experience and the ability to establish focus and provide motivational support.
Posting language: English
Posted: Nov 11, 2026

Original job description

Position Description & Qualifications

Purpose of the Job:

Plan, organize, and direct front-line employees on daily/weekly activities in the DTC (DriveTest Centre), to meet section service delivery objectives.
Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System, PDR’s, etc.
Responsible to meet the Project Agreement KPIs at the DEC level.

Primary Duties And Responsibilities

Management and Supervision:

Lead a DriveTest Centre office, including all customer service and Driver Examiner activities.
Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover absences, providing technical assistance, answering questions, and resolving problems.
Serve as a liaison between the DriveTest Centre, other offices and outside agencies for the distribution and collection of information to resolve operational issues.
Educate staff in the use of the LCS system, introducing new versions and functions, and troubleshooting system problems as they arise.
Planning and leading staff meetings.
Reviewing work performance, motivating staff to work more effectively, identifying problems with performance and solutions to those problems, determining training needs to improve performance, initiating informal measures to correct misconduct or making recommendations for formal discipline with the assistance of Human Resources and DriveTest Centre Manager, when necessary.
Regularly monitor the accuracy, completeness, and timeliness of customer service and Driver Examiner activities within the area of responsibility.
Ensure accurate compliance with all Business Management System (BMS) processes and procedures.
Perform duties of Customer Service Agent and/or Driver Examiner as required.

Competencies And Skills

Leadership – 4 to 6 years of Supervisory experience and the ability to establish focus and provide motivational support.
Communication - Communicate to ensure employees in the unit support and understand how their work relates to the organization's Balanced Score Card Approach. Acknowledge employees for their contributions and recognize and reward employees for their achievements. The ability to pass information to others with clarity and precision is important. Oral communication: ability to express oneself clearly in conversations and interactions with others.
Written communication: ability to express oneself clearly in business writing.
Fostering teamwork - The ability to (and desire) to work cooperatively with others, while providing leadership and guidance to ensure the success of all team participants.
Managing performance - The ability to take responsibility for one's own (and/or area of responsibility) performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback and addressing performance issues promptly. Has the ability to multi-task, work well under pressure, prioritize workload, meet deadlines, maintain confidentiality, and work well with all levels of management, the client and the public.
Maximizing performance - The ability to assist with establishing performance/development goals, coaching performance, providing training, and evaluating performance.
Empowerment - The ability to allow employees the freedom to decide how they will achieve their goals and resolve issues. This includes conveying confidence in an employee's ability and delegating significant authority and responsibility.
Customer Service Focus - The ability to listen to and understand the customer. This includes anticipating customer needs and giving high priority to customer satisfaction.
Thoroughness- The ability to ensure that one's own work and other's work are complete and accurate. Proven track record of high performance and creating a positive and productive work environment in previous roles.
Managing work - The ability to identify priorities, manage time, effectively plan and establish organized procedures to accomplish goals efficiently and effectively.
Decisiveness - The ability to make difficult decisions in a timely manner.
Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.
Personal credibility - To be perceived as responsible, reliable, and trustworthy
Managing change - The ability to demonstrate support for organizational changes needed to improve organizational effectiveness. This includes initiating; sponsoring and implementing organizational change and helping others manage change.
Technical expertise - The ability to demonstrate depth of knowledge and skill in a technical area

Personal Attributes

Innovative, creative, and agile.
Anticipates issues and opportunities and proactively responds.
Focuses on solutions; drives results; contributes ideas that will inform and support Manager with making tough decisions in ambiguous situations.
Maintains effective and sustainable teams of direct reports.
Highly accountable and motivated with a strong work ethic.

Health & Safety

Ensures the ongoing maintenance of a safe, healthy, and sustainable working environment at a DriveTest Centre including travel points, while observing compliance with management responsibilities and legislation as per section 27 of the OHSA.
Ensures employees are in compliance with the H&S rules and regulations.
Assists with the scheduling and chairing of staff meetings to provide updates on the company’s overall health, safety, and environmental strategy, introduces new or revised policies and procedures and encourages staff participation in the development of improvements.

Other / Projects

May participate in Special Projects as assigned.

To Be Successful In This Role, You Must Have

High level knowledge of CSA and DE duties including ability to perform basic CSA transactions and conduct G1, G2 road tests and/or the ability to obtain certification. The ability to perform other road tests (M1, M2, A, B, C, D, E, F, and Z) is an asset.
Combined educational and/or leadership experience to efficiently supervise several employees preferred.
Minimum of two years’ experience in Customer Service Agent and/or Driver Examiner position.
Excellent knowledge of the Graduated Licensing System, related legislation, regulations, government, and company policies to effectively supervise one or more DriveTest Centres in an assigned area; provide expert information and advice to staff and the public.
Good computer skills in a Microsoft Windows environment, including Outlook, Word, and Excel.
Has the ability to multi-task, work well under pressure, prioritize workload, meet deadlines, maintain confidentiality, and work well with all levels of management, the client, and the public.
Willingness and ability to continuously improve upon and upgrade skill set.
This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.
Employee hours vary based on customer demand and location operating hours.
This position may require extended shift hours and possibly Saturday hours (depending on location) during certain periods of the year when Drive Test Centre volume is higher.

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

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More about this job

Responsibilities

Lead and coordinate DriveTest Centre operations, including customer service and driver examiner activities, staff scheduling, workflow, training, and performance management. Ensure service delivery targets, company and government requirements, and health and safety standards are met.

Requirements

Requires at least two years of experience as a Customer Service Agent and/or Driver Examiner, strong knowledge of graduated licensing and related regulations, and the ability to perform basic customer service transactions and G1/G2 road tests or obtain certification. Supervisory experience of four to six years is identified, along with strong communication, computer, organizational, and leadership skills; successful criminal record checks are also required.

Skills

Leadership
Staff Supervision
Workflow Coordination
Customer Service
Performance Management
Coaching and Training
Teamwork
Written and Oral Communication
Conflict Resolution
Decision-Making
Time Management
Stress Management
Change Management
Health and Safety Compliance
Microsoft Office

Benefits

Competitive Pay
Performance-Based Incentives
Benefits That Promote Well-Being and Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

DriveTest Centre
Customer Service Agent
Driver Examiner
Graduated Licensing System
G1 Road Tests
G2 Road Tests
M1 Road Tests
M2 Road Tests
Commercial Road Tests
LCS System
Microsoft Windows
Microsoft Outlook
Microsoft Word
Microsoft Excel
Business Management System
Project Agreement KPIs
MTO Standards
Code of Conduct and Ethics
Occupational Health and Safety Act
Health and Safety
Staff Scheduling
Performance Management
Criminal Record Check
Fingerprint Criminal Record Check

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Work requirements

Jobs in Canada