Jobs in Canada

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Added 1 min ago
W
Principal Mechanical Engineer
Worley
Toronto, ON
- Full-time
…Reporting to the Mechanical and Piping Engineering Department Manager, Canada East, the successful candidate will lead discipline teams, oversee engineering deliverables, support…
Added 1 min ago
F
Project Manager - Mining & Metals
Fluor
Vancouver, BC
- Full-time
In the role of Project Manager, you will have full accountability for overall project delivery of medium-sized or large-sized EPCM projects or to manage a significant and complex scope on a…
Added 17 mins ago
S
Center Supervisor- FT- Windsor
Serco
Windsor, ON
- Full-time
To Be Successful In This Role, You Must Have
Added 17 mins ago
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Manager, Exploration
Vale
Canada
- Full-time
We are currently seeking a Manager, Exploration to join our Exploration team in Voisey’s Bay, Labrador, a fly-in fly-out operation · Professional Geoscientist (P.Geo.) designation or eligibility for registration is required
Added 31 mins ago
PG
Service Manager
Plan Group Inc.
Vaughan, ON
- Full-time
Conduct site visits to support quality, safety, and operational excellence.
Added 31 mins ago
PG
Electrical Construction Project Manager
Plan Group Inc.
Ottawa, ON
- Full-time
We are seeking an Electrical Construction Project Manager who brings a hands on approach, strong leadership, and a commitment to collaboration. You will take ownership of critical and…
Added 31 mins ago
MA
Oliver Wyman - Sr. Analyst, Associate Team Lead; Team Lead; Director-Data and Analytics (DNA) - Toronto
Marsh Agency
Toronto, ON
- Full-time
…to travel with a mix of around 50% of time spent on client site vs off site, though individual needs will be considered when staffing offsite vs onsite…
Added 31 mins ago
AL
Amazon Brand/Account Manager
Aadamo Labs
AB · Edmonton, AB
- Full-time
Added 31 mins ago
TJ
Learning and Development Advisor
The Jenkins Group of Companies
Halifax, NS
- Full-time
Every manager you support moves through the same learning cycle until they are competent:
Added 31 mins ago
J
Django/Python Developer (Full-Stack) (NLM)
JobsInPython
Prince Edward, ON
- Full-time
Added 31 mins ago
A
Environmental Compliance Manager, EU EAP Field
Amazon
SK
- Full-time
…team to keep pace. In this field-based role you will be the on-site environmental compliance expert for the Middle Europe region, covering Germany, the Netherlands, Poland, Czechia,…
Added 46 mins ago
LH
Product Manager, Referral Management
Lifemark Health Group
Brampton, ON
- $95,000 to $110,000 CAD / year
- Full-time
This is a hybrid position (4 days per week in office from 1 of our office locations below and 1 day remote)
Added 46 mins ago
LH
Product Manager, Referral Management
Lifemark Health Group
Toronto, ON · North York, ON
- $95,000 to $110,000 CAD / year
- Full-time
This is a hybrid position (4 days per week in office from 1 of our office locations below and 1 day remote)
Added 46 mins ago
R
Data Steward (BD25AF1)
Referment
Montreal, QC
- Full-time
This could suit a data steward, data governance analyst, business analyst or data-quality specialist from a bank, asset manager or market-data provider who wants to work closer to AI-driven…
Added 46 mins ago
RU
Oracle NetSuite Client Success Manager
RSM US LLP
Vancouver, BC
- Full-time
…relationship-building. Some roles may be virtual or primarily on-site based on role requirements, team priorities and client…
Added 1 hour ago
FB
Quality Control Manager
Forbes Bros. Group of Companies
Toronto, ON
- Full-time
The Quality Control Manager is responsible for implementing and overseeing quality programs across assigned transmission powerline, utility, and civil construction projects. Working closely…
Added 1 hour ago
G
Site Safety Manager - Industrial & Nuclear Projects
Ganotec
Clarington, ON
- Full-time
Ganotec is seeking an experienced Site Safety Manager to provide leadership and oversight of health and safety activities on major industrial and nuclear construction projects in Ontario.
Added 1 hour ago
WM
Office Manager
WellOne Medical Centre
Toronto, ON
- Full-time
Role Description The Office Manager is a full-time, on-site role based at WellOne Medical Centre in Toronto, ON. This role oversees day-to-day office operations, including coordinating…
Added 1 hour ago
RR
Production Supervisor
Red Rover Recruitment
Toronto, ON · North York, ON
- $85,000 to $95,000 CAD / year
- Full-time
Track output and quality against the plan, address production issues promptly and keep the Plant Manager informed about problems that need attention.
Added 1 hour ago
FB
Quality Control Manager
Forbes Bros. Group of Companies
Regina, SK
- Full-time
The Quality Control Manager is responsible for implementing and overseeing quality programs across assigned transmission powerline, utility, and civil construction projects. Working closely…
Added 1 hour ago
OP
Administrative Assistant
Oxford Properties Group
Vancouver, BC
- Full-time
Partnering with the Assistant Property Manager, the Supervisor of Property Administration and Property Managers on site initiatives and admin support
Added 1 hour ago
FB
Quality Control Manager
Forbes Bros. Group of Companies
Winnipeg, MB
- Full-time
The Quality Control Manager is responsible for implementing and overseeing quality programs across assigned transmission powerline, utility, and civil construction projects. Working closely…
Added 1 hour ago
Quality Control Manager
Forbes Bros. Group of Companies
Canada
The Quality Control Manager is responsible for implementing and overseeing quality programs across assigned transmission powerline, utility, and civil construction projects. Working closely…
Added 1 hour ago
P
Social Media & Content Manager
Pups&Yoga
Canada
- Full-time
You'll own all of our social media from end to end: strategy, content, analytics and the on-site team. You keep a close eye on trends, bring ideas to the table and take the initiative to…
Added 1 hour ago
LV
ACTING MANAGER-EN
La Vie En Rose
Ottawa, ON
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…

Serco

Center Supervisor- FT- Windsor

Windsor, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Experience: Leadership – 4 to 6 years of Supervisory experience and the ability to establish focus and provide motivational support.
Posting language: English
Posted: Nov 11, 2026

Original job description

Position Description & Qualifications

Purpose of the Job:

Plan, organize, and direct front-line employees on daily/weekly activities in the DTC (DriveTest Centre), to meet section service delivery objectives.
Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System, PDR’s, etc.
Responsible to meet the Project Agreement KPIs at the DEC level.

Primary Duties And Responsibilities

Management and Supervision:

Lead a DriveTest Centre office, including all customer service and Driver Examiner activities.
Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover absences, providing technical assistance, answering questions, and resolving problems.
Serve as a liaison between the DriveTest Centre, other offices and outside agencies for the distribution and collection of information to resolve operational issues.
Educate staff in the use of the LCS system, introducing new versions and functions, and troubleshooting system problems as they arise.
Planning and leading staff meetings.
Reviewing work performance, motivating staff to work more effectively, identifying problems with performance and solutions to those problems, determining training needs to improve performance, initiating informal measures to correct misconduct or making recommendations for formal discipline with the assistance of Human Resources and DriveTest Centre Manager, when necessary.
Regularly monitor the accuracy, completeness, and timeliness of customer service and Driver Examiner activities within the area of responsibility.
Ensure accurate compliance with all Business Management System (BMS) processes and procedures.
Perform duties of Customer Service Agent and/or Driver Examiner as required.

Competencies And Skills

Leadership – 4 to 6 years of Supervisory experience and the ability to establish focus and provide motivational support.
Communication - Communicate to ensure employees in the unit support and understand how their work relates to the organization's Balanced Score Card Approach. Acknowledge employees for their contributions and recognize and reward employees for their achievements. The ability to pass information to others with clarity and precision is important. Oral communication: ability to express oneself clearly in conversations and interactions with others.
Written communication: ability to express oneself clearly in business writing.
Fostering teamwork - The ability to (and desire) to work cooperatively with others, while providing leadership and guidance to ensure the success of all team participants.
Managing performance - The ability to take responsibility for one's own (and/or area of responsibility) performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback and addressing performance issues promptly. Has the ability to multi-task, work well under pressure, prioritize workload, meet deadlines, maintain confidentiality, and work well with all levels of management, the client and the public.
Maximizing performance - The ability to assist with establishing performance/development goals, coaching performance, providing training, and evaluating performance.
Empowerment - The ability to allow employees the freedom to decide how they will achieve their goals and resolve issues. This includes conveying confidence in an employee's ability and delegating significant authority and responsibility.
Customer Service Focus - The ability to listen to and understand the customer. This includes anticipating customer needs and giving high priority to customer satisfaction.
Thoroughness- The ability to ensure that one's own work and other's work are complete and accurate. Proven track record of high performance and creating a positive and productive work environment in previous roles.
Managing work - The ability to identify priorities, manage time, effectively plan and establish organized procedures to accomplish goals efficiently and effectively.
Decisiveness - The ability to make difficult decisions in a timely manner.
Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.
Personal credibility - To be perceived as responsible, reliable, and trustworthy
Managing change - The ability to demonstrate support for organizational changes needed to improve organizational effectiveness. This includes initiating; sponsoring and implementing organizational change and helping others manage change.
Technical expertise - The ability to demonstrate depth of knowledge and skill in a technical area

Personal Attributes

Innovative, creative, and agile.
Anticipates issues and opportunities and proactively responds.
Focuses on solutions; drives results; contributes ideas that will inform and support Manager with making tough decisions in ambiguous situations.
Maintains effective and sustainable teams of direct reports.
Highly accountable and motivated with a strong work ethic.

Health & Safety

Ensures the ongoing maintenance of a safe, healthy, and sustainable working environment at a DriveTest Centre including travel points, while observing compliance with management responsibilities and legislation as per section 27 of the OHSA.
Ensures employees are in compliance with the H&S rules and regulations.
Assists with the scheduling and chairing of staff meetings to provide updates on the company’s overall health, safety, and environmental strategy, introduces new or revised policies and procedures and encourages staff participation in the development of improvements.

Other / Projects

May participate in Special Projects as assigned.

To Be Successful In This Role, You Must Have

High level knowledge of CSA and DE duties including ability to perform basic CSA transactions and conduct G1, G2 road tests and/or the ability to obtain certification. The ability to perform other road tests (M1, M2, A, B, C, D, E, F, and Z) is an asset.
Combined educational and/or leadership experience to efficiently supervise several employees preferred.
Minimum of two years’ experience in Customer Service Agent and/or Driver Examiner position.
Excellent knowledge of the Graduated Licensing System, related legislation, regulations, government, and company policies to effectively supervise one or more DriveTest Centres in an assigned area; provide expert information and advice to staff and the public.
Good computer skills in a Microsoft Windows environment, including Outlook, Word, and Excel.
Has the ability to multi-task, work well under pressure, prioritize workload, meet deadlines, maintain confidentiality, and work well with all levels of management, the client, and the public.
Willingness and ability to continuously improve upon and upgrade skill set.
This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.
Employee hours vary based on customer demand and location operating hours.
This position may require extended shift hours and possibly Saturday hours (depending on location) during certain periods of the year when Drive Test Centre volume is higher.

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and coordinate DriveTest Centre operations, including customer service and driver examiner activities, staff scheduling, workflow, training, and performance management. Ensure service delivery targets, company and government requirements, and health and safety standards are met.

Requirements

Requires at least two years of experience as a Customer Service Agent and/or Driver Examiner, strong knowledge of graduated licensing and related regulations, and the ability to perform basic customer service transactions and G1/G2 road tests or obtain certification. Supervisory experience of four to six years is identified, along with strong communication, computer, organizational, and leadership skills; successful criminal record checks are also required.

Skills

Leadership
Staff Supervision
Workflow Coordination
Customer Service
Performance Management
Coaching and Training
Teamwork
Written and Oral Communication
Conflict Resolution
Decision-Making
Time Management
Stress Management
Change Management
Health and Safety Compliance
Microsoft Office

Benefits

Competitive Pay
Performance-Based Incentives
Benefits That Promote Well-Being and Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

DriveTest Centre
Customer Service Agent
Driver Examiner
Graduated Licensing System
G1 Road Tests
G2 Road Tests
M1 Road Tests
M2 Road Tests
Commercial Road Tests
LCS System
Microsoft Windows
Microsoft Outlook
Microsoft Word
Microsoft Excel
Business Management System
Project Agreement KPIs
MTO Standards
Code of Conduct and Ethics
Occupational Health and Safety Act
Health and Safety
Staff Scheduling
Performance Management
Criminal Record Check
Fingerprint Criminal Record Check

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Work requirements

Jobs in Canada