Customer service representative jobs in Canada

Find customer service representative jobs across Canada. Choose a place, compare current openings and read the employer’s requirements.

Counted Sep 20, 2026

Hiring at a glance

View jobs

Open jobs: 1,778
Employers: 487

Advertised starting pay

Average starting payCAD / hour: $18.42Across 226 listings
Average starting payCAD / year: $45,945Across 45 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 2%31 listings
Hybrid: 7%132 listings
On-site: 91%1,613 listings

Not specified: <1% (2 listings)

Employers hiring include Circle K (229), Farm Boy Inc. (183), Dollar Tree Stores (169).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service representative jobs in Canada

Save this search

Added 2 months ago
Customer Service Agent
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Victoria, BC
Full-time
Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial…
Added 20 days ago
Customer Service Representative - Woola Power Systems
Woola Capital
Coquitlam, BC
Full-time
Woola Power Systems is seeking a highly organized and customer-focused Customer Service Representative to join our team. This role is responsible for coordinating generator maintenance and…
Added 1 month ago
Customer Service Agent
Executive Aviation
Kelowna, BC
Full-time
In Kelowna you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do…
Added 1 month ago
Overnight Customer Service Representative
Circle K
Bedford, NS
Part-time
As a Customer Service Representative, you will enjoy:
Added 12 days ago
Customer Service Representative
U-Haul
Ottawa, ON
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to…
Added 2 months ago
Bilingual Customer Support Representative - French/English
Atos Medical
Oakville, Ontario
Full-time
This role supports the Atos Medical business in Canada by delivering excellent customer service while managing inbound and outbound customer calls, order entry and processing, technical…
Added 2 months ago
Customer Service Representative.
Dartmouth College
Miramichi, New Brunswick
Full-time
Position Title Customer Service Representative
Added 2 months ago
Customer Service Representative
Ardene
Laval, Quebec
Temporary
We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM.
Added 2 months ago
Customer Service Representative
Quadro Engineering Corp.
Waterloo, Ontario
Full-time
Added 1 month ago
AV Customer Service Associate
ADI Global
Toronto, ON
Full-time
The Customer Care Associate II, reporting to the Customer Care Supervisor, is responsible for providing outstanding customer service while managing a wider range of customer inquiries…
Added 1 month ago
Overnight Customer Service Representative
Circle K
Conception Bay South, NL
As a Customer Service Representative, you will enjoy:
Added 1 month ago
Customer Service Representative - Overnight
Farm Boy Inc.
Collingwood, ON
From $18 CAD / hour
Full-time
…making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets…
Added 1 month ago
Bilingual Customer Service Representative – Luxury Retail - French-English – Hybrid Canada
TTEC
Montreal, QC
Your potential has a place here with TTEC’s award-winning employment experience. As a French-English Bilingual Customer Service Representative working Hybrid as required by the business, in…
Added 1 month ago
Bilingual Customer Service Representative – Luxury Retail - French-English – Hybrid Canada
Percepta
Montreal, QC
Your potential has a place here with TTEC’s award-winning employment experience. As a French-English Bilingual Customer Service Representative working Hybrid as required by the business, in…
Added 1 month ago
Customer Service Representative
Bunzl Canada
Saskatoon, SK
Full-time
The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple…
Added 1 month ago
Customer Service Representative
Tenaquip Limitee
Senneville, QC
Full-time
Working with a fast-paced and energetic team; as a Customer Service Representative, you will develop and maintain solid business relationships with our valued customers. The team loves to…
Added 2 months ago
Customer Service Agent 2 - Burlington - Part-Time - Bilingual
Serco
Burlington, Ontario
Part-time
Provides excellent customer service during the delivery all Driver Examination Services.
Added 2 months ago
Customer Service Representative
Fuze Logistics Services Inc
Mont-Royal, Quebec
Full-time
We are seeking a Customer Service Representative to join our team in Montreal!
Added 12 days ago
Customer Service Representative
U-Haul
Calgary, AB
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…
Added 19 days ago
Customer Service Representative, Retail Operations
Belron
Laval, QC · Lebeau - Valleyfield
Part-time
Added 1 month ago
Customer Service Representative
Speedy Cash
Merritt, BC
$19.75 CAD / hour
Full-time
…a team, to create a rewarding workplace and deliver amazing customer service, then look no further, Speedy Cash is the place for…
Added 1 month ago
Customer Service Representative
Circle K
NS
As a Customer Service Representative, you will enjoy:
Added 1 month ago
Bilingual Customer Service Representative (English / French)
ZOLL Medical Corporation
Mississauga, ON · CA ON Mississauga
Full-time
…save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency…
Added 2 months ago
Customer Service Agent (PT)
Jazz Aviation LP
Comox, British Columbia
Part-time
Our Customer Service Agent, Kamaljeet, explains why she is passionate about her work
Added 2 months ago
Customer Service Representative - Auto Body (Kingston)
Assured Automotive
Kingston, Ontario
Full-time
…Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your…

Serco

Customer Service Agent 2 - Downsview- Part Time - Perm- Bilingual

North York, ON, Canada

Job type: Part-time
Posting language: English
Posted: Jul 13, 2026

Apply About employer

Applications open in a new tab.

Original job description

Summary/Purpose

Position Description & Qualifications

Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.
Assesses applicants’ identity documents for validity.
Provides information and assistance related to Driver Examination services.
To ensure the fair and proper issuance of an Ontario Driver’s Licence.

Key Responsibilities

Provides excellent customer service during the delivery all Driver Examination Services.
Providing information and assistance to applicants for all classes of licences.
Reviewing applicant information to determine eligibility for a variety of classes of licences.
Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
Scheduling and dispatching road tests and issuing temporary licences.
Collecting fees for a variety of transactions.
Investigating problems or errors on the driver record and initiating corrections.
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Adheres to all Ministry and operational confidentiality requirements.
Other related duties relevant to this position as may be required.

Health And Safety

Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
Takes every precaution to contribute to a safe and healthy workplace.
Demonstrates correct use of equipment, materials and protective devices required by law.
Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures.
Takes the initiative to report unsafe conditions.
Complies with Part III, Section 27 of the OHSA (Duties of Workers).

Other/Projects

Comply with Serco Canada Inc. policies and procedures.
Performs other tasks as assigned by management, including but not limited to special projects.
Must participate in obtaining any required security measures, as deemed by Serco.
Must participate in Initial and maintenance training for Customer Service Agent.

Job Requirements

EDUCATION /CERTIFICATIONS:

Successful completion of the Customer Service Agent training program
GED or high school diploma as a minimum
Must hold a valid Ontario Class G driver’s licence.
Bilingual in English and French (spoken and written) is required.

KNOWLEDGE And EXPERENCE

Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Intermediate level computer skills required
Two (2) years’ experience with demonstrated excellent customer service.

Skills/Competencies

(Interpersonal Communication, Financial, Managerial, Problem solving):

Excellent customer service skills, ability to deal with difficult and highly complex situations.
Ability to multi-task.
Ability to process and manage sensitive personal information.
Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Strong judgement and decision-making skills.

Knowledge and understanding of driving and assessment Driving test policies and standards, requirements of the driving test.

Assessment skills - Ability to observe accurately, monitor and evaluate overall candidate performance. Uniformity and consistency in assessment. Assimilate information quickly and extract key points.

Quality of service - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.

Fostering Change - The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness.

Thoroughness - The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment.

Decisiveness - The ability to make difficult decisions in a timely manner.

Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.

Personal credibility - To be responsible, reliable, and trustworthy.

Mental And Physical Effort

Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day
Physical: Activities are low intensity, less than 2 hrs/day

Working Conditions

Little exposure to disagreeable elements
Minor risk of injury, harm, or illness

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].

Apply About employer

More about this job

Responsibilities

The Customer Service Agent evaluates applicants' eligibility for an Ontario Driver’s Licence and provides assistance related to Driver Examination services. Key tasks include conducting vision tests, scheduling road tests, and ensuring compliance with regulations.

Requirements

Candidates must have a high school diploma or GED, a valid Ontario Class G driver’s licence, and be bilingual in English and French. Two years of customer service experience and knowledge of relevant traffic legislation are also required.

Skills

Customer Service
Bilingual Communication
Problem Solving
Judgement
Decision Making
Assessment Skills
Multi-Tasking
Stress Management
Attention to Detail
Confidentiality
Knowledge of Highway Traffic Act
Computer Skills
Feedback Communication
Safety Compliance
Innovation Support
Performance Monitoring

Benefits

Competitive Pay
Performance-Based Incentives
Benefits Promoting Well-Being
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Ontario Driver’s Licence
Driver Examination Services
Highway Traffic Act
Vision Testing
Road Tests
Temporary Licences
Confidentiality
Safety Compliance
Computer Skills
Bilingual
Assessment Skills
Problem Solving
Decision Making
Customer Assistance
Regulations Compliance
Performance Monitoring

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