Customer service jobs in Canada (4,086 jobs)

Explore customer service jobs in Canada. Choose a role or place to find work that fits.

Counted Nov 8, 2026

Hiring at a glance

View jobs

Open jobs: 4,086
Employers: 803

Advertised starting pay

Average starting payCAD / hour: $18.80Across 603 listings
Average starting payCAD / year: $48,380Across 96 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 1%33 listings
Hybrid: 6%229 listings
On-site: 93%3,819 listings

Not specified: <1% (5 listings)

Employers hiring include LCBO (516), Farm Boy Inc. (455), Shoppers Drug Mart (381).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service jobs in Canada

Email me new jobs Save this search

Added 2 months ago
CI
Customer Service Representative
Canplas Industries Ltd
Edmonton, AB · CA - Edmonton (Canplas) - Office
- Full-time
We are seeking a highly motivated Customer Service Rep
Added 2 months ago
S
Customer Service Agent 2- PT- Hawkesbury Bilingual
Serco
Hawkesbury, ON
- Part-time
Provides excellent customer service during the delivery all Driver Examination Services.
Added 2 months ago
M
Customer Service Representative
Motion
Vaughan, ON
- Full-time
Under close supervision, the Customer Service Representative is responsible for
Added 2 months ago
Customer Service Representative
Airboss
Kitchener, ON
As the Customer Service Representative, you will be supporting our customers as our first point of contact.
Added 2 months ago
AI
Customer Service Representative - Contemporary Coachwork South
AutoCanada Inc.
Calgary, AB
- Up to $21 CAD / hour
- Full-time
Added 2 months ago
C
Customer Service Representative
CAE
Montreal, QC
- Full-time
The Customer Service Representative is responsible for providing professional front desk and client support services within a flight training environment. This role serves as the first…
Added 2 months ago
JA
Customer Service Agent (PT)
Jazz Aviation LP
Fort McMurray, AB
- Part-time
Our Customer Service Agent, Kamaljeet, explains why she is passionate about her work
Added 2 months ago
LM
Customer Service Associate (Seasonal Part-Time)
La Maison Simons
Toronto, ON · Yorkdale Shopping Centre
- Part-time
Added 2 months ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Lethbridge, AB
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 2 months ago
CK
Part time Overnight Customer Service Representative
Circle K
Dartmouth, NS
- Part-time
As a Customer Service Representative, you will enjoy:
Added 2 months ago
Customer Service Representative
Cargill
Estevan, SK · Nesbitt, Mani
Added 2 months ago
JI
Customer Service Associate
J.D. Irving, Limited
Gander, NL
- Part-time
Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system
Added 2 months ago
S
Customer Service Agent 2 - Brampton - Full Time - Perm - Bilingual
Serco
Brampton, ON
- Full-time
Provides excellent customer service during the delivery all Driver Examination Services.
Added 2 months ago
Lead Customer Service Representative
Circle K
Fredericton, NB
As a Lead Customer Service Representative, you will enjoy:
Added 2 months ago
E
Customer Service Representative - Eurofins BioPharma Product Testing Toronto, Inc.
Eurofins
Toronto, ON
- $45,000 to $50,000 CAD / year
- Full-time
Added 2 months ago
CK
Customer Service Representative
Circle K
Cap-Pelé, NB
- Temporary
As a Customer Service Representative, You Will Enjoy
Added 2 months ago
GF
Customer Service Representative (Motivator) - Sackville Downsview Plaza
GoodLife Fitness
Lower Sackville, NS
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 2 months ago
HA
Customer Service Representative (Full Time)
Homes Alive Pets
Winnipeg, MB
- Full-time
Added 2 months ago
CK
Part Time Customer Service Representative
Circle K
St. John's, NL
- Part-time
As a Customer Service Representative, you will enjoy:
Added 2 months ago
S
Customer Service Agent 2- FT- Bilingual- Brampton
Serco
Brampton, ON
- Full-time
Provides excellent customer service during the delivery all Driver Examination Services.
Added 2 months ago
EH
Customer Service Representative - Terrace
Enterprise Holdings
Terrace, BC
- $20.9 CAD / hour
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service/Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will…
Added 2 months ago
PA
Customer Service Representative, Halifax (YHZ) - Part Time
Porter Airlines Inc.
Goffs, NS
- Part-time
Please note that this only applies to the Customer Service Representative position. If
Added 2 months ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 2 months ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Calgary, AB
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 2 months ago
Customer Service Associate
La Maison Simons
Montreal, QC

Serco

Customer Service Agent 2- FT- Bilingual- Brampton

Brampton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Aug 18, 2026

Original job description

Summary/Purpose

Position Description & Qualifications

Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.
Assesses applicants’ identity documents for validity.
Provides information and assistance related to Driver Examination services.
To ensure the fair and proper issuance of an Ontario Driver’s Licence.

Key Responsibilities

Provides excellent customer service during the delivery all Driver Examination Services.
Providing information and assistance to applicants for all classes of licences.
Reviewing applicant information to determine eligibility for a variety of classes of licences.
Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
Scheduling and dispatching road tests and issuing temporary licences.
Collecting fees for a variety of transactions.
Investigating problems or errors on the driver record and initiating corrections.
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Adheres to all Ministry and operational confidentiality requirements.
Other related duties relevant to this position as may be required.

Health And Safety

Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
Takes every precaution to contribute to a safe and healthy workplace.
Demonstrates correct use of equipment, materials and protective devices required by law.
Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures.
Takes the initiative to report unsafe conditions.
Complies with Part III, Section 27 of the OHSA (Duties of Workers).

Other/Projects

Comply with Serco Canada Inc. policies and procedures.
Performs other tasks as assigned by management, including but not limited to special projects.
Must participate in obtaining any required security measures, as deemed by Serco.
Must participate in Initial and maintenance training for Customer Service Agent.

Job Requirements

EDUCATION /CERTIFICATIONS:

Successful completion of the Customer Service Agent training program
GED or high school diploma as a minimum
Must hold a valid Ontario Class G driver’s licence.
Must be Fluent in French and English

KNOWLEDGE And EXPERENCE

Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Intermediate level computer skills required
Two (2) years’ experience with demonstrated excellent customer service.

Skills/Competencies

(Interpersonal Communication, Financial, Managerial, Problem solving):

Excellent customer service skills, ability to deal with difficult and highly complex situations.
Ability to multi-task.
Ability to process and manage sensitive personal information.
Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Strong judgement and decision-making skills.

Knowledge and understanding of driving and assessment Driving test policies and standards, requirements of the driving test.

Assessment skills - Ability to observe accurately, monitor and evaluate overall candidate performance. Uniformity and consistency in assessment. Assimilate information quickly and extract key points.

Quality of service - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.

Fostering Change - The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness.

Thoroughness - The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment.

Decisiveness - The ability to make difficult decisions in a timely manner.

Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.

Personal credibility - To be responsible, reliable, and trustworthy.

Mental And Physical Effort

Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day
Physical: Activities are low intensity, less than 2 hrs/day

Working Conditions

Little exposure to disagreeable elements

Minor risk of injury, harm, or illness

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

Apply About employer

More about this job

Responsibilities

Evaluates applicant eligibility for Ontario Driver's Licences by assessing identity documents and conducting vision and knowledge tests. Manages the scheduling of road tests, collection of fees, and maintenance of driver records in compliance with government regulations.

Requirements

Requires a high school diploma or GED, a valid Ontario Class G driver's licence, and fluency in both French and English. Candidates must have at least two years of demonstrated customer service experience and intermediate computer skills.

Skills

Customer Service
Bilingualism (French and English)
Conflict Resolution
Multi-tasking
Data Management
Decision Making
Assessment Skills
Communication
Stress Management
Computer Literacy
Attention to Detail
Regulatory Compliance

Benefits

Performance-based incentives
Well-being and work-life balance benefits

Visa sponsorship

Not detected in the job text

Keywords

Highway Traffic Act
Driver Examination Services
Ontario Driver's Licence
Vision Screening
Knowledge Testing
Bilingual
French
English
Customer Service
Regulatory Compliance
OHSA
Identity Verification
Administrative Support
Driver Records
Public Sector

Report this job