Customer service representative jobs in Vaughan, ON and nearby

Within 25 km

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Added 2 months ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- Up to $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 2 months ago
V
Customer Service Agent
VGW
Toronto, ON
- $55,000 to $61,000 CAD / year
- Full-time
We have an exciting opportunity to join our Customer Service Ops team in Toronto and are currently looking for a Customer Service Agents to join the team.
Added 2 months ago
QT
Sales Coordinator (Customer Service Representative)
Quarterback Transportation
Toronto, ON
- Full-time
Hybrid Work model (3 days in office)
Added 2 months ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 2 months ago
R
Customer Service Associate - Plumbing
RONA
Brampton, ON
- Full-time
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to…
Added 2 months ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 2 months ago
C
Contact Centre Representative (Credit Counsellor, Client Account Management)
CIBC
Toronto, ON
- Full-time
Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
Added 2 months ago
F#
Customer Service Representative
FASTSIGNS #513001
Brampton, ON
- $18 to $25 CAD / hour
- Full-time
FASTSIGNS Brampton is hiring for a Customer Service Representative to join our team!
Added 2 months ago
PI
Client Service Representative - Medical Administration
ProResp, Inc.
Toronto, ON
- Full-time
You must have 3+ years’ experience in a front-line administrative support role
Added 2 months ago
O
Bilingual Customer Service Representative
Outlier
Toronto, ON
- Up to $19 CAD / hour
- Part-time
Bilingual English/French required
Added 2 months ago
FB
Customer Service Representative
Farm Boy Inc.
Aurora, ON
- $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 2 months ago
JR
Bilingual Customer Service Representative
Jumpstart Refugee Talent - Partner
Toronto, ON
- Full-time
Our employer partner, Banking Industry is currently looking to add an experienced Bilingual Customer Service Representative to their team!
Added 2 months ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 2 months ago
AL
Bilingual Customer Service Representative
ARAG Legal Solutions Inc. (Canada)
Toronto, ON
- Full-time
Please note the location of this position must be based in the Greater Toronto Area
Added 2 months ago
CM
Bilingual Program Administration / Customer Service Representative
CMG Marketing
Toronto, ON
- Full-time
CMG Marketing, a full-service marketing, contact center, and program management company, is seeking a highly skilled and experienced Program Administration / Customer Service Representative…
Added 2 months ago
SM
Customer Support Representative (October to February)
Stichting Mission on Wheels
Vaughan, ON
- $50,000 to $54,000 CAD / year
…across Canada and the USA, and we're looking for a knowledgeable Customer Support Representative to join our team. Whether a customer has a question about an order, a logistics hiccup, or…
Added 2 months ago
Customer Service Representative - Markham
Umicore
Markham, ON
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting…
Added 3 months ago
TT
Bilingual Customer Service Representative
TC Transcontinental
Aurora, ON
- Full-time
We are currently looking for a Bilingual Customer Service Representative to join our team. In this role, you will respond to phone and email inquiries regarding store level marketing and…
Added 2 months ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 2 months ago
GF
Customer Service Representative (Motivator) - Toronto Richmond and Bathurst
GoodLife Fitness
Toronto, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 2 months ago
E
Customer Service Representative - Eurofins BioPharma Product Testing Toronto, Inc.
Eurofins
Toronto, ON
- $45,000 to $50,000 CAD / year
- Full-time
Reporting directly to the Department Head, this position is responsible for fulfilling all customer service responsibilities to support the Biopharmaceutical Product Testing laboratory.…
Added 2 months ago
FB
Customer Service Representative
Farm Boy Inc.
Aurora, ON
- From $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 2 months ago
M
Customer Service Representative
Motion
Vaughan, ON
- Full-time
Under close supervision, the Customer Service Representative is responsible for
Added 2 months ago
M
Customer Service Representative
Motion
Toronto, ON
- Full-time
Under close supervision, the Customer Service Representative is responsible for
Added 2 months ago
RO
Contact Centre Representative (French/English)
Royal Ontario Museum
Toronto, ON
- $26.6 to $30.41 CAD / hour
- Part-time
We are looking for a Contact Center Representative to be the first point of contact for visitors and members engaging with ROM through phone, email, and online platforms. As part of the…

Serco

Customer Service Agent 2- FT- Bilingual- Brampton

Brampton, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Aug 18, 2026

Original job description

Summary/Purpose

Position Description & Qualifications

Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.
Assesses applicants’ identity documents for validity.
Provides information and assistance related to Driver Examination services.
To ensure the fair and proper issuance of an Ontario Driver’s Licence.

Key Responsibilities

Provides excellent customer service during the delivery all Driver Examination Services.
Providing information and assistance to applicants for all classes of licences.
Reviewing applicant information to determine eligibility for a variety of classes of licences.
Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
Scheduling and dispatching road tests and issuing temporary licences.
Collecting fees for a variety of transactions.
Investigating problems or errors on the driver record and initiating corrections.
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Adheres to all Ministry and operational confidentiality requirements.
Other related duties relevant to this position as may be required.

Health And Safety

Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
Takes every precaution to contribute to a safe and healthy workplace.
Demonstrates correct use of equipment, materials and protective devices required by law.
Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures.
Takes the initiative to report unsafe conditions.
Complies with Part III, Section 27 of the OHSA (Duties of Workers).

Other/Projects

Comply with Serco Canada Inc. policies and procedures.
Performs other tasks as assigned by management, including but not limited to special projects.
Must participate in obtaining any required security measures, as deemed by Serco.
Must participate in Initial and maintenance training for Customer Service Agent.

Job Requirements

EDUCATION /CERTIFICATIONS:

Successful completion of the Customer Service Agent training program
GED or high school diploma as a minimum
Must hold a valid Ontario Class G driver’s licence.
Must be Fluent in French and English

KNOWLEDGE And EXPERENCE

Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Intermediate level computer skills required
Two (2) years’ experience with demonstrated excellent customer service.

Skills/Competencies

(Interpersonal Communication, Financial, Managerial, Problem solving):

Excellent customer service skills, ability to deal with difficult and highly complex situations.
Ability to multi-task.
Ability to process and manage sensitive personal information.
Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Strong judgement and decision-making skills.

Knowledge and understanding of driving and assessment Driving test policies and standards, requirements of the driving test.

Assessment skills - Ability to observe accurately, monitor and evaluate overall candidate performance. Uniformity and consistency in assessment. Assimilate information quickly and extract key points.

Quality of service - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.

Fostering Change - The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness.

Thoroughness - The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment.

Decisiveness - The ability to make difficult decisions in a timely manner.

Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.

Personal credibility - To be responsible, reliable, and trustworthy.

Mental And Physical Effort

Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day
Physical: Activities are low intensity, less than 2 hrs/day

Working Conditions

Little exposure to disagreeable elements

Minor risk of injury, harm, or illness

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

Apply on LinkedIn About employer

More about this job

Responsibilities

Evaluates applicant eligibility for Ontario Driver's Licences by assessing identity documents and conducting vision and knowledge tests. Manages the scheduling of road tests, collection of fees, and maintenance of driver records in compliance with government regulations.

Requirements

Requires a high school diploma or GED, a valid Ontario Class G driver's licence, and fluency in both French and English. Candidates must have at least two years of demonstrated customer service experience and intermediate computer skills.

Skills

Customer Service
Bilingualism (French and English)
Conflict Resolution
Multi-tasking
Data Management
Decision Making
Assessment Skills
Communication
Stress Management
Computer Literacy
Attention to Detail
Regulatory Compliance

Benefits

Performance-based incentives
Well-being and work-life balance benefits

Visa sponsorship

Not detected in the job text

Keywords

Highway Traffic Act
Driver Examination Services
Ontario Driver's Licence
Vision Screening
Knowledge Testing
Bilingual
French
English
Customer Service
Regulatory Compliance
OHSA
Identity Verification
Administrative Support
Driver Records
Public Sector

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Customer service representative jobs in Vaughan, ON and nearby

Customer Service Representative