Customer service jobs in Canada

Explore customer service jobs in Canada. Choose a role or place to find work that fits.

Counted Sep 18, 2026

Hiring at a glance

View jobs

Open jobs: 1,918
Employers: 519

Advertised starting pay

Average starting payCAD / hour: $19.69Across 222 listings
Average starting payCAD / year: $46,344Across 48 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 2%31 listings
Hybrid: 7%141 listings
On-site: 91%1,744 listings

Not specified: <1% (2 listings)

Employers hiring include Circle K (235), Farm Boy Inc. (175), Dollar Tree Stores (169).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service jobs in Canada

Save this search

Customer Service Representative
Circle K
New Minas, NS
Temporary
As a Customer Service Representative, You Will Enjoy
Customer service representative supervisor
Maple Supply Chain Management Inc.
Markham, ON
Full-time
Customer Service Representative
PAL Airlines
Happy Valley-Goose Bay, NL
Full-time
…performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team. If you…
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Vernon, BC
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Calgary, AB
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Customer Service Associate  - Seasonal positions
La Maison Simons
Quebec, QC · Place Sainte-Foy
Part-time
Customer Service Representative-Inside Counter Sales
Bunzl Canada
Calgary, AB
Full-time
Clean Spot Calgary is looking for a Customer Service Representative for Inside Counter Sales to support our walk-in customers and day-to-day customer inquiries. This role is highly…
Customer Service Representative
Circle K
Truro, NS
As a Customer Service Representative, you will enjoy:
Collision & Glass Customer Service Representative
The Jim Pattison Auto Group
Winnipeg, MB
Jim Pattison Collision & Glass are seeking an experienced and customer-focused Bodyshop Customer Service Representative to join our team. This role is the primary point of contact for…
Customer Service Representative
Circle K
Yarmouth Indian Reserve No. 33, NS
As a Customer Service Representative, you will enjoy:
Bilingual Customer Service Representative
Turf Care Products Cana
Newmarket, ON
$50,000 to $65,000 CAD / year
Full-time
…turf equipment, irrigation solutions, robotic technology, and service support to golf courses, municipalities, and landscape professionals across Canada. As a privately owned company, our…
Call Centre Supervisor
VentureTech Solutions
Toronto, ON
Full-time
Why Consolidated Credit Counselling Services of Canada? We’ve helped over half a million Canadians find relief from credit card debt through practical, judgment-free guidance. Our work…
Customer Service Representative
PROVINCIAL AEROSPACE LTD
Sept-Îles, QC
…performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you…
Customer Service Representative
Circle K
Norton, NB
Temporary
As a Customer Service Representative, You Will Enjoy
Customer Service Representative
TWO MEN AND A TRUCK®
Ottawa, ON
Full-time
TWO MEN AND A TRUCK® are NOW HIRING enthusiastic, customer-focused individuals! In this role, you will use your strategic selling skills, in-depth knowledge of company services, and…
Customer Service Agent 2- Full-Time - Non-Bilingual- Hamilton
Serco
Hamilton, ON
Full-time
Provides excellent customer service during the delivery all Driver Examination Services.
Customer Service Agent 2-Full-Time-Burlington
Serco
Burlington, ON
Full-time
Provides excellent customer service during the delivery all Driver Examination Services.
Bilingual Customer Service Representative
Grainger Canada
Montreal, QC
Full-time
…We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to…
Customer Service Representative
Nutrien
MB · Darlingford, MB
Full-time
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each…
Customer Service Representative
Komatsu
Sparwood, BC
Full-time
Customer Service Representative 8/14/26 Sparwood, British Columbia, CAN, V0B 2G0 36550 Onsite Position
Customer Service Representative - Claims
Intact FC
Laval, QC · Montreal, QC · Quebec, QC · Saint-Hyacinthe, QC
Full-time
Customer Service Representative
Circle K
Falmouth, NS
As a Customer Service Representative, you will enjoy:
Customer Service Representative
Co-operators
Warwick, QC
Full-time
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
Customer Service Representative - Returns & Warranty
Rawlings Sporting Goods Company Inc
Paris, ON
$45,000 to $55,000 CAD / year
Full-time
Job Title: Customer Service Representative – Returns & Warranty
Customer Service Representative
Genuine Parts Company
ON · UAPINC
Full-time
Under close supervision, the Customer Service Representative is responsible for

Serco

Customer Service Agent 2-Full-Time-Burlington

Burlington, ON, Canada

Job type: Full-time

Apply About employer

Applications open in a new tab.

At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

Jump to the original description

Responsibilities

Evaluates applicant eligibility for Ontario Driver's Licences by assessing identity documents and conducting vision and knowledge tests. Manages the scheduling of road tests, collects fees, and ensures compliance with Ministry regulations and confidentiality requirements.

Requirements

Requires a high school diploma or GED, a valid Ontario Class G driver's licence, and at least two years of excellent customer service experience. Candidates must possess intermediate computer skills and a working knowledge of the Highway Traffic Act.

Experience

2 to 5 years

Education

high school

Working hours

40 hours per week

Work arrangement

On-site

Skills

Customer Service
Identity Verification
Vision Screening
Knowledge Testing
Financial Transaction Processing
Conflict Resolution
Multi-tasking
Data Privacy Management
Decision Making
Observation Skills
Clear Communication
Stress Management
Time Management
Attention to Detail
Regulatory Compliance
Computer Literacy

Benefits

Performance-based incentives
Well-being and work-life balance benefits

Visa sponsorship

Not detected in the job text

Keywords

Ontario Driver's Licence
Highway Traffic Act
Identity Documents
Vision Screen Testing
Knowledge Testing
Road Tests
Customer Service
Serco Canada
Regulatory Compliance
Confidentiality
OHSA
Driver Examination Services
Administrative Support
Public Sector
Transportation

Original job description

Summary/Purpose

Position Description & Qualifications

Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.
Assesses applicants’ identity documents for validity.
Provides information and assistance related to Driver Examination services.
To ensure the fair and proper issuance of an Ontario Driver’s Licence.

Key Responsibilities

Provides excellent customer service during the delivery all Driver Examination Services.
Providing information and assistance to applicants for all classes of licences.
Reviewing applicant information to determine eligibility for a variety of classes of licences.
Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
Scheduling and dispatching road tests and issuing temporary licences.
Collecting fees for a variety of transactions.
Investigating problems or errors on the driver record and initiating corrections.
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Adheres to all Ministry and operational confidentiality requirements.
Other related duties relevant to this position as may be required.

Health And Safety

Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
Takes every precaution to contribute to a safe and healthy workplace.
Demonstrates correct use of equipment, materials and protective devices required by law.
Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures.
Takes the initiative to report unsafe conditions.
Complies with Part III, Section 27 of the OHSA (Duties of Workers).

Other/Projects

Comply with Serco Canada Inc. policies and procedures.
Performs other tasks as assigned by management, including but not limited to special projects.
Must participate in obtaining any required security measures, as deemed by Serco.
Must participate in Initial and maintenance training for Customer Service Agent.

Job Requirements

EDUCATION /CERTIFICATIONS:

Successful completion of the Customer Service Agent training program
GED or high school diploma as a minimum
Must hold a valid Ontario Class G driver’s licence.

KNOWLEDGE And EXPERENCE

Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Intermediate level computer skills required
Two (2) years’ experience with demonstrated excellent customer service.

Skills/Competencies

(Interpersonal Communication, Financial, Managerial, Problem solving):

Excellent customer service skills, ability to deal with difficult and highly complex situations.
Ability to multi-task.
Ability to process and manage sensitive personal information.
Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Strong judgement and decision-making skills.

Knowledge and understanding of driving and assessment Driving test policies and standards, requirements of the driving test.

Assessment skills - Ability to observe accurately, monitor and evaluate overall candidate performance. Uniformity and consistency in assessment. Assimilate information quickly and extract key points.

Quality of service - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.

Fostering Change - The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness.

Thoroughness - The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment.

Decisiveness - The ability to make difficult decisions in a timely manner.

Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.

Personal credibility - To be responsible, reliable, and trustworthy.

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].

Apply About employer

Report this job