Customer service jobs in Canada

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Added 2 months ago
CK
Overnight Customer Service Representative -ACT
Circle K
Fall River, NS
- Part-time
Night shift premium
Added 2 months ago
Customer Service Representative
Circle K
Richmond, PE
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Added 2 months ago
Overnight Customer Service Representative
Circle K
Halifax, NS
Night shift premium
Added 2 months ago
LC
Customer Service Associate
Laundry Capital Co. LLC
Flatbush, AB
- Part-time
Customer Service Associates report to a General Manager and are responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe and friendly…
Added 2 months ago
E
Customer Service Representative - Eurofins BioPharma Product Testing Toronto, Inc.
Eurofins
Toronto, ON
- $45,000 to $50,000 CAD / year
- Full-time
Reporting directly to the Department Head, this position is responsible for fulfilling all customer service responsibilities to support the Biopharmaceutical Product Testing laboratory.…
Added 2 months ago
RI
Customer Service Representative
RWAM Insurance Administrators Inc.
Elmira, ON
- Full-time
As a Claims Customer Service Representative, you will be part of a dynamic team that provides exceptional client experience for Group Insurance clients.
Added 2 months ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Prince Rupert, BC
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 2 months ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Brampton, ON
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 2 months ago
FB
Customer Service Representative
Farm Boy Inc.
London, ON
- From $17.6 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 2 months ago
JA
Customer Service Agent (PT)
Jazz Aviation LP
Kelowna, BC
- Part-time
Our Customer Service Agent, Kamaljeet, explains why she is passionate about her work
Added 2 months ago
On-Site Customer Service Representative
NTT DATA Services
Ottawa, ON
The Inbound Customer Service Representative supports customers of a telecom provider by handling inquiries about account related questions for internet, Wi-Fi, and home connectivity…
Added 2 months ago
Customer Service Representative (On Site)
NTT DATA Services
Ottawa, ON · Nepean, ON
The Inbound Customer Service Representative supports customers of a telecom provider by handling inquiries about account related questions for internet, Wi-Fi, and home connectivity…
Added 2 months ago
Customer Service Representative
Circle K
Westville, NS
Night shift premium
Added 2 months ago
Customer Service Representative
Circle K
Channel-Port aux Basques, NL
Night shift premium
Added 2 months ago
TS
Customer Service Representative
TalentSphere Staffing Solutions
Kelowna, BC
- Full-time
Must possess solid organizational skills, exceptional attention to detail
Added 2 months ago
PA
Customer Service Representative, Halifax (YHZ) - Part Time
Porter Airlines Inc.
Halifax, NS
- Part-time
Dependability (must have a clear attendance record and reliable on time reporting for work) · Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays
Added 3 months ago
TA
Operations Support Mgr-Customer Support Representative
TELUS Agriculture & Consumer Goods
Remote, Canada
- Full-time
- Remote
Strive to provide excellent service standards resulting in overall customer satisfaction and retention.
Added 2 months ago
G
Customer Service Representative - Onsite
Greif
Winnipeg, MB
- Full-time
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues,…
Added 2 months ago
IG
Customer Service Representative
IPEX Group
Langley (District), BC · CA - Langley - Office
- Full-time
The Customer Service Representative (CSR) supports a diverse portfolio of accounts and products, delivering a consistent, high-quality customer experience aligned with IPEX’s customer…
Added 2 months ago
A
Customer Service Representative
Aliaxis
Langley (District), BC · CA - Langley - Office
- Full-time
The Customer Service Representative (CSR) supports a diverse portfolio of accounts and products, delivering a consistent, high-quality customer experience aligned with IPEX’s customer…
Added 2 months ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Port Coquitlam, BC
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 2 months ago
B
Customer Service Representative
BMO
Wainwright, AB
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 2 months ago
Customer Service Representative
Cargill
Rosetown, SK
The Customer Service Representative will support a moderate scale of customer service activities for the Rosetown, SK site. In this role, you will contribute to optimizing and monitoring…
Added 2 months ago
P
Customer Service Representative - (PT)
Prometric
Vancouver, BC
- Part-time
The successful candidate will work under the guidance and direction of the Customer Service Supervisor to provide customer service to prospective test takers, end-user clients, and partner…
Added 2 months ago
CK
Customer Service Representative
Circle K
New Maryland, NB
- Part-time
Night shift premium

Serco

Customer Service Agent 2- Part-Time- Perm-Kitchener

Kitchener, ON, Canada

Part-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Part-time
Posting language: English
Posted: Jun 16, 2026

Original job description

Summary/Purpose

Position Description & Qualifications

Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.
Assesses applicants’ identity documents for validity.
Provides information and assistance related to Driver Examination services.
To ensure the fair and proper issuance of an Ontario Driver’s Licence.

Key Responsibilities

Provides excellent customer service during the delivery all Driver Examination Services.
Providing information and assistance to applicants for all classes of licences.
Reviewing applicant information to determine eligibility for a variety of classes of licences.
Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
Scheduling and dispatching road tests and issuing temporary licences.
Collecting fees for a variety of transactions.
Investigating problems or errors on the driver record and initiating corrections.
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Adheres to all Ministry and operational confidentiality requirements.
Other related duties relevant to this position as may be required.

Health And Safety

Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
Takes every precaution to contribute to a safe and healthy workplace.
Demonstrates correct use of equipment, materials and protective devices required by law.
Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures.
Takes the initiative to report unsafe conditions.
Complies with Part III, Section 27 of the OHSA (Duties of Workers).

Other/Projects

Comply with Serco Canada Inc. policies and procedures.
Performs other tasks as assigned by management, including but not limited to special projects.
Must participate in obtaining any required security measures, as deemed by Serco.
Must participate in Initial and maintenance training for Customer Service Agent.

Job Requirements

EDUCATION /CERTIFICATIONS:

Successful completion of the Customer Service Agent training program
GED or high school diploma as a minimum
Must hold a valid Ontario Class G driver’s licence.

KNOWLEDGE And EXPERENCE

Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Intermediate level computer skills required
Two (2) years’ experience with demonstrated excellent customer service.

Skills/Competencies

(Interpersonal Communication, Financial, Managerial, Problem solving):

Excellent customer service skills, ability to deal with difficult and highly complex situations.
Ability to multi-task.
Ability to process and manage sensitive personal information.
Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Strong judgement and decision-making skills.

Knowledge and understanding of driving and assessment Driving test policies and standards, requirements of the driving test.

Assessment skills - Ability to observe accurately, monitor and evaluate overall candidate performance. Uniformity and consistency in assessment. Assimilate information quickly and extract key points.

Quality of service - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.

Fostering Change - The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness.

Thoroughness - The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment.

Decisiveness - The ability to make difficult decisions in a timely manner.

Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.

Personal credibility - To be responsible, reliable, and trustworthy.

Mental And Physical Effort

Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day
Physical: Activities are low intensity, less than 2 hrs/day

Working Conditions

Little exposure to disagreeable elements
Minor risk of injury, harm, or illness

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

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More about this job

Responsibilities

The Customer Service Agent evaluates applicants' eligibility for an Ontario Driver's Licence and provides assistance related to Driver Examination services. Key tasks include conducting tests, scheduling road tests, and ensuring compliance with regulations.

Requirements

Candidates must have a high school diploma or GED and a valid Ontario Class G driver's licence. Two years of customer service experience and knowledge of the Highway Traffic Act are also required.

Skills

Customer Service
Problem Solving
Communication
Judgement
Decision Making
Assessment
Multi-tasking
Confidentiality
Regulations Knowledge
Vision Testing
Written Testing
Oral Testing
Record Management
Safety Compliance
Training
Feedback

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Ontario Driver's Licence
Highway Traffic Act
Vision Testing
Knowledge Testing
Road Tests
Temporary Licences
Confidentiality
Safety Compliance
Customer Assistance
Eligibility Assessment
Document Verification
Problem Investigation
Training
Regulations
Policies

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Customer service jobs in Canada

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Advertised starting pay

Where work happens

Work requirements

Customer service jobs in Canada