Customer service representative jobs in Canada

Find customer service representative jobs across Canada. Choose a place, compare current openings and read the employer’s requirements.

Counted Oct 5, 2026

Hiring at a glance

View jobs

Open jobs: 1,633
Employers: 452

Advertised starting pay

Average starting payCAD / hour: $18.51Across 248 listings
Average starting payCAD / year: $46,373Across 37 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 2%29 listings
Hybrid: 8%126 listings
On-site: 90%1,476 listings

Not specified: <1% (2 listings)

Employers hiring include Circle K (239), Farm Boy Inc. (210), Dollar Tree Stores (64).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service representative jobs in Canada

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Added 2 months ago
CS
Customer Service Representative
CAMP Systems International, Inc.
Montreal, QC
- Full-time
Added 24 days ago
NB
Customer Service Agent Commercial Banking
National Bank of Canada
Montreal, QC
- Full-time
As Business Advisory Services Representative you’ll build a trust-based relationship with our business clients. You’ll have a positive impact on clients with your ability to identify…
Added 24 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $17.6 CAD / hour
- Part-time
Added 24 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $17.6 CAD / hour
- Part-time
Added 24 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $17.6 CAD / hour
- Part-time
Added 24 days ago
FB
Customer Service Representative
Farm Boy Inc.
Burlington, ON
- From $17.6 CAD / hour
- Part-time
Added 24 days ago
FB
Customer Service Representative
Farm Boy Inc.
Burlington, ON
- From $17.6 CAD / hour
- Part-time
Added 24 days ago
FB
Customer Service Representative
Farm Boy Inc.
Hamilton, ON
- From $17.6 CAD / hour
- Part-time
Added 24 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $17.6 CAD / hour
- Part-time
Added 5 months ago
M
CUSTOMER SERVICE REPRESENTATIVE (Full-Time)
MCI
Sydney, Nova Scotia
- Full-time
CUSTOMER SERVICE REPRESENTATIVE (FULL-TIME & PART-TIME)
Added 4 months ago
TT
Représentant du service clientèle pour les importations maritimes / Ocean Import Customer Service Representative
Traffic Tech
Montreal, Quebec
- Full-time
…donner des possibilités de croissance se traduit par un meilleur service pour nos clients. Chaque employé de Traffic Tech s’investit personnellement pour que nos clients reçoivent la…
Added 28 days ago
Customer Service Representative
U-Haul
London, ON · Stoney Creek, Ontario
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a…
Added 5 months ago
MW
Customer Service Representative - North York Shendy's Swim & Training Centre
Making Waves Swim School
Toronto, ON · North York, Ontario
- Part-time
Added 6 months ago
MW
Customer Service Representative - Milton/Guelph
Making Waves Swim School
Guelph, ON
- Part-time
Added 6 months ago
MW
Customer Service Representative - Brampton
Making Waves Swim School
Brampton, ON
- Part-time
Added 6 months ago
MW
Customer Service Representative - Mississauga
Making Waves Swim School
Mississauga, ON
- Part-time
Added 6 months ago
MW
Customer Service Representative - Vaughan
Making Waves Swim School
ON · Maple, Ontario
- Part-time
Added 3 months ago
MW
Customer Service Representative - Oakville
Making Waves Swim School
Oakville, ON
- Part-time
Added 24 days ago
BC
Représentant(e) bilingue du service à la clientèle / Bilingual Customer Service Representative
Bunzl Canada
QC
- Full-time
Added 24 days ago
FB
Customer Service Representative
Farm Boy Inc.
London, ON
- From $17.6 CAD / hour
- Part-time
Added 25 days ago
CK
Customer Service Representative
Circle K
Fredericton, NB
- Part-time
As a Customer Service Representative, you will enjoy:
Added 25 days ago
C
Contact Centre Representative (Telephone Banking Inbound, Remote)- 12 month contract
CIBC
Regina, SK
- Full-time
As a Customer Service Contact Centre Representa
Added 24 days ago
Customer Service Representative - Blue Chip Cafe
AMS of UBC
Vancouver, BC
Position title: Customer Service Representative
Added 24 days ago
ME
Customer Service Representative
MCDOUGALL ENERGY INC
Sault Ste. Marie, ON
- Part-time
McDougall Energy is seeking a motivated, results-driven individual to join our team as a part time Customer Service Representative at our Bruce Street Circle K location, in Sault Ste Marie,…
Added 4 months ago
FB
Customer Service Representative
Farm Boy Inc.
Cornwall, Ontario
- Part-time

Serco

Customer Service Agent 2-PT-Bilingual-Windsor

Windsor, ON, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Posting language: English
Posted: Jun 2, 2026

Original job description

Summary/Purpose

Position Description & Qualifications

Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.
Assesses applicants’ identity documents for validity.
Provides information and assistance related to Driver Examination services.
To ensure the fair and proper issuance of an Ontario Driver’s Licence.

Key Responsibilities

Provides excellent customer service during the delivery all Driver Examination Services.
Providing information and assistance to applicants for all classes of licences.
Reviewing applicant information to determine eligibility for a variety of classes of licences.
Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
Scheduling and dispatching road tests and issuing temporary licences.
Collecting fees for a variety of transactions.
Investigating problems or errors on the driver record and initiating corrections.
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Adheres to all Ministry and operational confidentiality requirements.
Other related duties relevant to this position as may be required.

Health And Safety

Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
Takes every precaution to contribute to a safe and healthy workplace.
Demonstrates correct use of equipment, materials and protective devices required by law.
Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures.
Takes the initiative to report unsafe conditions.
Complies with Part III, Section 27 of the OHSA (Duties of Workers).

Other/Projects

Comply with Serco Canada Inc. policies and procedures.
Performs other tasks as assigned by management, including but not limited to special projects.
Must participate in obtaining any required security measures, as deemed by Serco.
Must participate in Initial and maintenance training for Customer Service Agent.

Job Requirements

EDUCATION /CERTIFICATIONS:

Successful completion of the Customer Service Agent training program
GED or high school diploma as a minimum
Must hold a valid Ontario Class G driver’s licence.

KNOWLEDGE And EXPERENCE

Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Intermediate level computer skills required
Two (2) years’ experience with demonstrated excellent customer service.

Skills/Competencies

(Interpersonal Communication, Financial, Managerial, Problem solving):

Excellent customer service skills, ability to deal with difficult and highly complex situations.
Ability to multi-task.
Ability to process and manage sensitive personal information.
Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Strong judgement and decision-making skills.

Knowledge and understanding of driving and assessment Driving test policies and standards, requirements of the driving test.

Assessment skills - Ability to observe accurately, monitor and evaluate overall candidate performance. Uniformity and consistency in assessment. Assimilate information quickly and extract key points.

Quality of service - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.

Fostering Change - The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness.

Thoroughness - The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment.

Decisiveness - The ability to make difficult decisions in a timely manner.

Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.

Personal credibility - To be responsible, reliable, and trustworthy.

Mental And Physical Effort

Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day
Physical: Activities are low intensity, less than 2 hrs/day

Working Conditions

Little exposure to disagreeable elements
Minor risk of injury, harm, or illness

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

Apply About employer

More about this job

Responsibilities

The Customer Service Agent evaluates applicants' eligibility for an Ontario Driver's Licence and provides information related to Driver Examination services. They ensure excellent customer service during the delivery of all Driver Examination Services.

Requirements

Candidates must have a GED or high school diploma and a valid Ontario Class G driver's licence. Two years of experience in customer service and knowledge of the Highway Traffic Act and related regulations are also required.

Skills

Customer Service
Problem Solving
Judgement
Decision Making
Assessment Skills
Communication
Multi-Tasking
Stress Management

Benefits

Competitive Pay
Performance-Based Incentives
Benefits That Promote Well-Being
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Ontario Driver's Licence
Driver Examination Services
Highway Traffic Act
Vision Screening
Knowledge Testing
Road Tests
Temporary Licences
Occupational Health and Safety
Confidentiality
Assessment Skills
Decision Making
Problem Solving
Multi-Tasking
Communication Skills
Customer Service Agent Training

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