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Added 21 mins ago
EN210A Law and Order (Winter 2027)
Wilfrid Laurier University
Waterloo, ON
…Laurier Faculty Association (WLUFA) is the exclusive bargaining agent. All applicants are assessed using both the “Appendix H: Assessment of CTF Candidates under 13.6.1” in the collective…
Added 36 mins ago
OC
Agent de liaison médicale, Néphrologie / Medical Science Liaison, Nephrology
Otsuka Canada Pharmaceutical Inc.
Canada
- Full-time
M.D., Pharm. D., Ph. D. ou un équivalent avec un minimum de 3 à 5 années d’expérience sur le terrain à titre d’agent de liaison en sciences médicales, de conseiller médical ou autres…
Added 36 mins ago
KR
AI Architect
KTek Resourcing
Toronto, ON · Scarborough, ON
- Contract
Design resilient Generative AI, AI agent, and multi-agent architectures.
Added 36 mins ago
KR
AI & Cloud Resiliency Architect
KTek Resourcing
Toronto, ON · Greater Toronto Area, Canada
- Contract
Design resilient Generative AI, AI agent, and multi-agent architectures.
Added 51 mins ago
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GEN Ai Developer
Experis Canada
Toronto, ON
- Contract
Expertise in LangChain, LangGraph, LangFlow, and agent-based architectures.
Added 51 mins ago
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AI Architect-Governance & Delivery Lead
CGI
Toronto, ON
- Full-time
Define enforceable AI security patterns for prompt-injection resilience, sensitive-data protection, agent identities, least-privilege tool access, tenant isolation, and audit trails.
Added 51 mins ago
QT
Level 2.5 AI Support Analyst (bilingual- French + English)
Q1 Technologies, Inc.
Montreal, QC
- $110,000 to $120,000 CAD / year
- Full-time
…interaction so that the knowledge feeds a future AI support agent. Each analyst maintains broad coverage of the full portfolio while owning one product as point of…
Added 51 mins ago
PC
Global Sales Incentive Plan Analyst
Pursuit Collection
Banff, AB · Calgary, AB · CAN - Banff Office (Support Services)
- Full-time
Demonstrated ability to act as a change agent.
Added 51 mins ago
Innovation Analyst, Information Technology
Laura Canada
Laval, QC
Advanced Excel skills; Power BI/DAX and AI agent development are strong pluses
Added 51 mins ago
Customer Care Centre Agent - Winter 2026/27
Sunshine Village Corporation
Calgary, AB
The Customer Care Centre Agent is in a visible role, handling all inbound calls to the Calgary Snow Central Office and main line of the Resort. The Agent facilitates pass and product sales,…
Added 51 mins ago
Solutions Architect
Databricks
BC
…Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and…
Added 51 mins ago
D
Senior Delivery Consultant
Diligent
Vancouver, BC
- Full-time
…At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an…
Added 1 hour ago
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Data & AI Transformation Director
PwC
Toronto, ON
- Full-time
Added 1 hour ago
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DevOps Consultant, Application Development
CIBC
Toronto, ON
- Full-time
…deployment automation from code check-in to production. As a change agent, promote an optimized and simplified lifecycle experience for our internal/external partners throughout the entire…
Added 1 hour ago
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Parcel Delivery Part Time
Canada Post - Postes Canada
Toronto, ON
- Part-time
Business Function: Delivery Agent or Letter Carrier
Added 1 hour ago
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Surface Landman
Canadian Natural
Calgary, AB
- Full-time
Added 1 hour ago
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Data Scientist
SymphonyAI
Toronto, ON
- Full-time
We are reimagining financial crime compliance around connected risk intelligence, agent led workflows, and embedded governance, helping institutions strengthen controls, reduce manual…
Added 1 hour ago
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Technical Consultant
SymphonyAI
UNAVAILABLE, Ontario
- Full-time
We are reimagining financial crime compliance around connected risk intelligence, agent led workflows, and embedded governance, helping institutions strengthen controls, reduce manual…
Added 1 hour ago
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Loss Prevention Store Security Agent
The TJX Companies, Inc.
London, ON · Mississauga, ON · CAN Home Office Mississauga ON
- $37,590 to $52,626 CAD / year
- Full-time
We're seeking a Loss Prevention Store Security Agent to help create a safe, secure, and welcoming environment in our stores. In this impactful role, you’ll be instrumental in theft…
Added 1 hour ago
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Administrateur(trice) des bons d'achats / Order Administrator
Genetec
Remote, Canada
- Full-time
- Remote
Agir à titre d’agent de liaison entre le réseau de ventes et le service de la chaîne d’approvisionnement
Added 1 hour ago
MP
US Senior Tax Associate
Moodys Private Client
Calgary, AB
- Full-time
Added 1 hour ago
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AI SUPPORT ANALYST – GENERATIVE AI, M365 & TECHNICAL SUPPORT
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
…interaction so that the knowledge feeds a future AI support agent. Each analyst maintains broad coverage of the full portfolio while owning one product as point of…
Added 1 hour ago
R
Senior Analytics Advisor
RigUp
Calgary, AB
- Full-time
…Cloud), advanced programming in Python and SQL, and Copilot-based agent workflows to drive automated insight generation, predictive scenario modeling, and operational intelligence across…
Added 1 hour ago
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AI Support Analyst
N2P Systems
Montreal, QC
- Full-time
…that supports the development of a future AI-powered support…
Added 1 hour ago
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Senior Software Engineering Manager
symplistic.ai
Woodbridge, ON
- $150,000 CAD / year
- Full-time
Develop RAG pipelines, document ingestion, retrieval, enterprise search, and AI agent integrations.

Serco

Customer Service Agent -FT Term-Woodstock

Woodstock, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Summary/Purpose

Position Description & Qualifications

Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.
Assesses applicants’ identity documents for validity.
Provides information and assistance related to Driver Examination services.
To ensure the fair and proper issuance of an Ontario Driver’s Licence.

Key Responsibilities

Provides excellent customer service during the delivery all Driver Examination Services.
Providing information and assistance to applicants for all classes of licences.
Reviewing applicant information to determine eligibility for a variety of classes of licences.
Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
Scheduling and dispatching road tests and issuing temporary licences.
Collecting fees for a variety of transactions.
Investigating problems or errors on the driver record and initiating corrections.
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Adheres to all Ministry and operational confidentiality requirements.
Other related duties relevant to this position as may be required.

Health And Safety

Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.

Other/Projects

Comply with Serco Canada Inc. policies and procedures.
Performs other tasks as assigned by management, including but not limited to special projects.
Must participate in obtaining any required security measures, as deemed by Serco.
Must participate in Initial and maintenance training for Customer Service Agent.

Job Requirements

EDUCATION /CERTIFICATIONS:

Successful completion of the Customer Service Agent training program
GED or high school diploma as a minimum
Must hold a valid Ontario Class G driver’s licence.

KNOWLEDGE And EXPERENCE

Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Intermediate level computer skills required
Two (2) years’ experience with demonstrated excellent customer service.

Skills/Competencies

(Interpersonal Communication, Financial, Managerial, Problem solving):

Excellent customer service skills, ability to deal with difficult and highly complex situations.
Ability to multi-task.
Ability to process and manage sensitive personal information.
Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Strong judgement and decision-making skills.

Quality of service - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.

INTERNAL APPLICANTS ONLY: The Company will select an applicant who is the most senior applicant provided such applicant has the requisite qualifications, skills, ability, formal training and previous relevant experience established by the Company.

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

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More about this job

Responsibilities

Assess applicants’ eligibility and identity documents for Ontario driver’s licences, provide information and assistance, and administer vision and knowledge tests. Schedule and dispatch road tests, issue temporary licences, collect fees, investigate driver record issues, and maintain safe, compliant, and confidential operations.

Requirements

Applicants must have a high school diploma or GED, a valid Ontario Class G driver’s licence, and successful completion of the Customer Service Agent training program. The role requires two years of customer service experience, intermediate computer skills, knowledge of relevant Highway Traffic Act requirements, and strong communication, judgment, and multitasking abilities.

Skills

Customer Service
Communication
Multitasking
Problem Solving
Judgment and Decision-Making
Handling Sensitive Personal Information
Computer Skills
Knowledge of the Highway Traffic Act
Identity Document Verification
Eligibility Assessment
Vision Screening
Knowledge Testing
Road Test Scheduling and Dispatch
Fee Collection
Driver Record Investigation
Confidentiality

Benefits

Competitive Pay
Performance-Based Incentives
Benefits Supporting Well-Being and Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Driver Examination Services
Ontario Driver’s Licence
Highway Traffic Act
Eligibility Assessment
Identity Document Verification
Vision Screening
Written Knowledge Testing
Oral Knowledge Testing
Road Test Scheduling
Road Test Dispatch
Temporary Licence Issuance
Fee Collection
Driver Record Investigation
Occupational Health and Safety
Confidentiality
Customer Service Agent Training
Intermediate Computer Skills

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