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Added 1 min ago
SS
Software engineer
SMC Strategic Solutions Inc
Mississauga, ON
- From $57 CAD / hour
- Full-time
- Hybrid
Research technical information to design, develop and test computer-based systems
Added 2 mins ago
NA
Steamer
North American Construction Group Inc.
Fort McMurray, AB
- Other
Reviewing safe work plans/ hazard assessment with prior to job commencement and follow all requirements
Added 2 mins ago
NA
Steamer
North American Construction Group Inc.
Fort McMurray, AB
- Up to $46.89 CAD / hour
- Other
Reviewing safe work plans/ hazard assessment with prior to job commencement and follow all requirements
Added 2 mins ago
BC
Process Engineer
Bantrel Co.
Calgary, AB
- Full-time
…Criminal Background/Police Information check, Drug & Alcohol test, Reference checks as well as submittal of Provincial Driver’s Abstract. Please note only those candidates selected for…
Added 2 mins ago
JH
Assistant nursing services administrator
JnB Homecare Services Ltd.
Kelowna, BC · Vancouver, BC
- From $50 CAD / hour
- Full-time
- On-site
This information was provided by the employer; it was not verified by Job Bank.
Added 16 mins ago
CH
Personal Support Worker- Trent Lakes
CBI Home Health
Galway-Cavendish and Harvey, ON · Trent Lakes, ON
- Part-time
Vacancy Disclosure: This job posting is for an existing vacancy.
Added 16 mins ago
BF
Service Technician-EN
Brogan Fire & Safety
Grande Prairie, AB
- Full-time
Manage, Test, Repair and Re-Certify customer owned equipment according to manufacturer specifications and local standards;
Added 16 mins ago
C
Work Equipment HDM (Mechanic A)
CN
Toronto, ON
- Full-time
Repair, replace, clean, adjust, and test components in accordance with applicable regulations, Company standards, and established procedures
Added 16 mins ago
KG
Operational Controls Analyst/Archer/ServiceNow/GRC
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Willing to follow instructions in how to conduct control testing based on predefined test steps.
Added 16 mins ago
LM
Job Posting Test (DATA API)
Lever Middleware Test Company
Toronto, ON
- Full-time
OMG HEYYYY this is an opening for the job what's up. You don't say
Added 16 mins ago
PC
Senior Safety Instrumented System Engineer II
Parkland Corporation
Burnaby, BC
- Full-time
…best and brightest talent and are committed to making your job a challenging and rewarding…
Added 16 mins ago
WI
Senior Metallurgist
WSP in Canada
Toronto, ON
- Full-time
Develop laboratory test programs, oversee their execution, and analyze resulting data.
Added 16 mins ago
LM
Indeed Apply
Lever Middleware Test Company
Toronto, ON
- Full-time
OMG HEYYYY this is an opening for the job what's up. You don't say
Added 16 mins ago
B
Cs Team Operator
Becklar
Dartmouth, NS
- Part-time
Must be able to pass a pre-employment drug test and background check.
Added 16 mins ago
PM
.NET Applications Software Developer
Polaris Motion
Victoria, BC
- Full-time
We cater to cutting-edge markets such as ultra-fast, laser-based machining, 3D metal printing, ultra-precision optics, and automotive and aerospace hardware-in-the-loop test systems.
Added 16 mins ago
OC
Community Resource Worker - Outreach
OneSky Community Resources
Penticton 1, BC
- Full-time
Job Title: Community Resource Worker - Outreach
Added 16 mins ago
FM
Custodian - 076-2026
Fort McKay First Nation
Fort Mckay 174, AB
- Full-time
Must be physically capable to perform duties assigned to job, including standing, sitting, moving, squatting, walking, climbing, pulling/pushing, and lifting
Added 16 mins ago
SI
General Plant Help
Saputo Inc.
Brandon, MB
- Part-time
…Food Safety, Personal Safety and Environmental, Regulatory and job element specific training conditions are…
Added 31 mins ago
PC
Spécialiste en support technique /Technical Support Specialist
Portage CyberTech
Montreal, QC
- Full-time
Reproduire les problèmes dans des environnements de test.
Added 31 mins ago
T
Mobile Software Engineer II (Mobile Delivery CDN banking)
TD
Toronto, ON
- Full-time
…may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
Added 31 mins ago
C
Financial Advisor CIRO-ID (Urban)
CIBC
Ottawa, ON
- Full-time
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
Added 31 mins ago
C
Relationship Manager, Business Banking
CIBC
Toronto, ON
- Full-time
Added 31 mins ago
BP
Quality Technician l - Electrical & Controls
Bruce Power
Bruce Power
- Full-time
…production. Ongoing training and development are part of every job, offering constant growth and skill-building…
Added 46 mins ago
M
Director, Partnerships Strategy & Corporate Development
Manulife
Toronto, ON
- Full-time
Pressure-test investment theses and management business plans using primary and secondary research, benchmarking and financial analysis.
Added 46 mins ago
Senior Product Acceleration Specialist - Auth0
Okta
Toronto, ON
Title of Job: Senior Product Acceleration Specialist - Auth0

Serco

Customer Service Agent -FT Term-Woodstock

Woodstock, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Summary/Purpose

Position Description & Qualifications

Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.
Assesses applicants’ identity documents for validity.
Provides information and assistance related to Driver Examination services.
To ensure the fair and proper issuance of an Ontario Driver’s Licence.

Key Responsibilities

Provides excellent customer service during the delivery all Driver Examination Services.
Providing information and assistance to applicants for all classes of licences.
Reviewing applicant information to determine eligibility for a variety of classes of licences.
Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
Scheduling and dispatching road tests and issuing temporary licences.
Collecting fees for a variety of transactions.
Investigating problems or errors on the driver record and initiating corrections.
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Adheres to all Ministry and operational confidentiality requirements.
Other related duties relevant to this position as may be required.

Health And Safety

Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.

Other/Projects

Comply with Serco Canada Inc. policies and procedures.
Performs other tasks as assigned by management, including but not limited to special projects.
Must participate in obtaining any required security measures, as deemed by Serco.
Must participate in Initial and maintenance training for Customer Service Agent.

Job Requirements

EDUCATION /CERTIFICATIONS:

Successful completion of the Customer Service Agent training program
GED or high school diploma as a minimum
Must hold a valid Ontario Class G driver’s licence.

KNOWLEDGE And EXPERENCE

Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Intermediate level computer skills required
Two (2) years’ experience with demonstrated excellent customer service.

Skills/Competencies

(Interpersonal Communication, Financial, Managerial, Problem solving):

Excellent customer service skills, ability to deal with difficult and highly complex situations.
Ability to multi-task.
Ability to process and manage sensitive personal information.
Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Strong judgement and decision-making skills.

Quality of service - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.

INTERNAL APPLICANTS ONLY: The Company will select an applicant who is the most senior applicant provided such applicant has the requisite qualifications, skills, ability, formal training and previous relevant experience established by the Company.

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

Apply About employer

More about this job

Responsibilities

Assess applicants’ eligibility and identity documents for Ontario driver’s licences, provide information and assistance, and administer vision and knowledge tests. Schedule and dispatch road tests, issue temporary licences, collect fees, investigate driver record issues, and maintain safe, compliant, and confidential operations.

Requirements

Applicants must have a high school diploma or GED, a valid Ontario Class G driver’s licence, and successful completion of the Customer Service Agent training program. The role requires two years of customer service experience, intermediate computer skills, knowledge of relevant Highway Traffic Act requirements, and strong communication, judgment, and multitasking abilities.

Skills

Customer Service
Communication
Multitasking
Problem Solving
Judgment and Decision-Making
Handling Sensitive Personal Information
Computer Skills
Knowledge of the Highway Traffic Act
Identity Document Verification
Eligibility Assessment
Vision Screening
Knowledge Testing
Road Test Scheduling and Dispatch
Fee Collection
Driver Record Investigation
Confidentiality

Benefits

Competitive Pay
Performance-Based Incentives
Benefits Supporting Well-Being and Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Driver Examination Services
Ontario Driver’s Licence
Highway Traffic Act
Eligibility Assessment
Identity Document Verification
Vision Screening
Written Knowledge Testing
Oral Knowledge Testing
Road Test Scheduling
Road Test Dispatch
Temporary Licence Issuance
Fee Collection
Driver Record Investigation
Occupational Health and Safety
Confidentiality
Customer Service Agent Training
Intermediate Computer Skills

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