Customer service representative jobs in Canada

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Added 8 days ago
GO
Customer Service Representative
Government of New Brunswick
Burton, NB
- Full-time
Service New Brunswick is seeking an individual to join the Burton team as a Customer Service Representative.
Added 8 days ago
PA
Customer Service Representative
PAL Airlines
St. John's, NL
- Full-time
The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment · Must possess exceptional customer service skills
Added 8 days ago
PA
Customer Service Representative
PAL Airlines
Wabush, NL
- Full-time
The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment · Must possess exceptional customer service skills
Added 8 days ago
ME
Customer Service Representative
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
Must be able to work night shifts and weekends and holidays · Night shift (11pm-7am) premium of $0.52 per hour
Added 8 days ago
ME
Customer Service Representative
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
Must be able to work night shifts and weekends and holidays · Night shift (11pm-7am) premium of $0.52 per hour
Added 8 days ago
ME
Customer Service Representative Lead Hand
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
Must be able to work night shifts and weekends and holidays
Added 8 days ago
ME
Customer Service Representative
McDougall Energy Inc.
Strathroy, ON
- Part-time
Must be able to work night shifts and weekends and holidays · Night shift (11pm-7am) premium of $0.52 per hour
Added 8 days ago
ME
Customer Service Representative Lead Hand
McDougall Energy Inc.
Burford, ON
- Part-time
Must be able to work night shifts and weekends and holidays
Added 8 days ago
R
Customer Service Associate
RONA
Victoria, BC
- Full-time
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to…
Added 8 days ago
R
Customer Service Associate-lumber / building material / millwork / paint
RONA
Victoria, BC
- Full-time
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to…
Added 8 days ago
TC
Customer Service Representative (Switchboard)
The City of Belleville
Belleville, ON
- Temporary
…individual to join our People & Corporate Services Department as a Customer Service Representative…
Added 8 days ago
A
Client Service Representative - Manning
ATB
Manning, AB
- Full-time
At ATB Financial, we're more than just a bank. We're a team dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing…
Added 8 days ago
IG
Customer Service Representative
Insight Global
Brampton, ON
- Contract
Loblaw is looking for a Transportation Analyst / Customer Service Representative to join its Inbound Transportation team. This role is ideal for someone with strong customer service and…
Added 8 days ago
FB
Member Care Coordinator (Customer Service Representative)
Farm Business Consultants
London, ON
- Other
…Coordinator plays a vital role in delivering an exceptional service experience. The role combines strong customer service with practical knowledge of bookkeeping and tax preparation to help…
Added 8 days ago
D
Customer Service Representative
Dupray
Montreal, QC
- Full-time
The chosen candidates must have great communication skills and the ability to build strong and trusting relationships
Added 8 days ago
B
Bilingual Customer Service Representative
BD
Mississauga, ON · Oakville, ON · CAN ON - Oakville
- $60,000 to $110,000 CAD / year
- Full-time
As the Bilingual Customer Service Representative (CSR), you will act as the primary point of contact for both internal and external customers and will manage the process of high-volume…
Added 8 days ago
NC
Customer Service Representative
Noble Corporation
Toronto, ON · Rexdale, Ontario
- Temporary
Perform same-day deliveries using the company-provided vehicle (G-class license required) · Must Haves and Nice to Haves
Added 8 days ago
Customer Service Representative
U-Haul
Winnipeg, MB
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…
Added 8 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 8 days ago
NC
Customer Service Representative
Noble Corporation
Toronto, ON
- Temporary
Perform same-day deliveries using the company-provided vehicle (G-class license required) · Must Haves and Nice to Haves
Added 8 days ago
DT
Customer Service Associate I
Dollar Tree Stores
North Battleford, SK
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 8 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 8 days ago
Bilingual Customer Service Agent - Monday to Friday
SPI Santé Sécurité / SPI Health and Safety
Blainville, QC
Ensure customer satisfaction and offer professional customer service.
Added 8 days ago
Customer Service Representative (evenings)
Circle K
Corner Brook, NL
Night shift premium
Added 8 days ago
L
Customer Service Representative (Casual) - Kirkland Lake
LCBO
Kirkland Lake, ON
- Part-time
As a Customer Service Representative, your role will include:

Serco

Customer Service Agent -Full-Time-Burlington

Burlington, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Summary/Purpose

Position Description & Qualifications

Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.
Assesses applicants’ identity documents for validity.
Provides information and assistance related to Driver Examination services.
To ensure the fair and proper issuance of an Ontario Driver’s Licence.

Key Responsibilities

Provides excellent customer service during the delivery all Driver Examination Services.
Providing information and assistance to applicants for all classes of licences.
Reviewing applicant information to determine eligibility for a variety of classes of licences.
Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
Scheduling and dispatching road tests and issuing temporary licences.
Collecting fees for a variety of transactions.
Investigating problems or errors on the driver record and initiating corrections.
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Adheres to all Ministry and operational confidentiality requirements.
Other related duties relevant to this position as may be required.

Health And Safety

Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.

Other/Projects

Comply with Serco Canada Inc. policies and procedures.
Performs other tasks as assigned by management, including but not limited to special projects.
Must participate in obtaining any required security measures, as deemed by Serco.
Must participate in Initial and maintenance training for Customer Service Agent.

Job Requirements

EDUCATION /CERTIFICATIONS:

Successful completion of the Customer Service Agent training program
GED or high school diploma as a minimum
Must hold a valid Ontario Class G driver’s licence.

KNOWLEDGE And EXPERENCE

Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Intermediate level computer skills required
Two (2) years’ experience with demonstrated excellent customer service.

Skills/Competencies

(Interpersonal Communication, Financial, Managerial, Problem solving):

Excellent customer service skills, ability to deal with difficult and highly complex situations.
Ability to multi-task.
Ability to process and manage sensitive personal information.
Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Strong judgement and decision-making skills.

Quality of service - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.

INTERNAL APPLICANTS ONLY: The Company will select an applicant who is the most senior applicant provided such applicant has the requisite qualifications, skills, ability, formal training and previous relevant experience established by the Company.

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

Apply on LinkedIn About employer

More about this job

Responsibilities

Assess applicants’ eligibility and identity documents for Ontario driver’s licences, provide information and assistance, and administer vision and knowledge tests. Schedule and dispatch road tests, issue temporary licences, collect fees, investigate driver record issues, and follow applicable safety, confidentiality, and operational requirements.

Requirements

Applicants must have a high school diploma or GED, a valid Ontario Class G driver’s licence, and successful completion of the Customer Service Agent training program. The role requires two years of customer service experience, intermediate computer skills, knowledge of relevant Highway Traffic Act provisions and policies, and strong communication, judgment, and multitasking abilities.

Skills

Customer Service
Communication
Multitasking
Problem Solving
Judgment and Decision-Making
Computer Skills
Handling Sensitive Personal Information
Driver Licensing Eligibility Assessment
Identity Document Verification
Vision Screening
Knowledge Testing
Road Test Scheduling and Dispatch
Fee Collection
Driver Record Investigation
Highway Traffic Act Knowledge
Confidentiality

Benefits

Competitive Pay
Performance-Based Incentives
Benefits Promoting Well-Being and Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Ontario Driver’s Licence
Driver Examination Services
Highway Traffic Act
Identity Document Verification
Eligibility Assessment
Vision Screening
Applicant Photography
Written Knowledge Testing
Oral Knowledge Testing
Road Test Scheduling
Road Test Dispatch
Temporary Licence Issuance
Fee Collection
Driver Record Corrections
Confidentiality
Occupational Health and Safety
Environmental Policies
Drug and Alcohol Policies
Quality Procedures
Customer Service Agent Training
Intermediate Computer Skills

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Customer service representative jobs in Canada

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative Lead Hand

Customer Service Representative

Customer Service Representative Lead Hand

Customer Service Associate

Customer Service Associate-lumber / building material / millwork / paint

Customer Service Representative (Switchboard)

Client Service Representative - Manning

Customer Service Representative

Member Care Coordinator (Customer Service Representative)

Customer Service Representative

Bilingual Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Associate I

Customer Service Representative

Bilingual Customer Service Agent - Monday to Friday

Customer Service Representative (evenings)

Customer Service Representative (Casual) - Kirkland Lake

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Customer service representative jobs in Canada