Customer service representative jobs in Canada

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Added 10 days ago
E
Customer Service Representative - Woodstock
Enterprise
Woodstock, NB
- Part-time
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Added 10 days ago
FB
Customer Service Representative
Farm Boy Inc.
Brantford, ON
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 10 days ago
FB
Customer Service Representative
Farm Boy Inc.
Kingston, ON
- $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 10 days ago
Overnight Customer Service Representative
Circle K
Mount Uniacke, NS
Night shift premium
Added 10 days ago
PW
Call Centre Agent
Pacific Western Transportation Ltd
Calgary, AB
- Part-time
On-Demand Transit operates 7 days per week, including holidays
Added 10 days ago
GV
Customer Service Representative
GE Vernova
Markham, ON
- Full-time
Manage the movement of customer equipment and repair materials to support service commitments.
Added 10 days ago
GF
Customer Service Representative (Motivator ) - Markham McCowan and Bullock
GoodLife Fitness
Markham, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 10 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 10 days ago
MS
PSI - Bell | Warehouse Customer Service Representative QC (Full-Time)
Metro Supply Chain
Montreal, QC
- Full-time
WORK SCHEDULE: Monday to Friday – Day Shift
Added 10 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 10 days ago
AF
Client Service Representative - Calgary North Hill
ATB Financial
Calgary, AB
- Full-time
At ATB Financial, we're more than just a bank. We're a team dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing…
Added 10 days ago
BA
Customer Service Representative - Auto Body (Vancouver)
Boyd Autobody & Glass
Vancouver, BC
- Full-time
Valid driver’s license required
Added 10 days ago
T
Bilingual (FR/EN) Contact Centre Representative, Canadian Banking, Easyline
TD
Montreal, QC
- Full-time
…inquiries or resolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’ll consistently deliver…
Added 10 days ago
CM
Customer Service Representative - No Experience Needed, Training Provided
Capryna Marketing Inc.
Ottawa, ON
- Contract
Capryna Marketing Inc. is engaging 15 Customer Service Representatives on an independent contractor basis for our Ottawa team. We're a company built to develop strong leaders and successful…
Added 10 days ago
HA
Customer Service Representative (Full Time)
Homes Alive Pets
Calgary, AB
- Full-time
The ideal Customer Service Representative has excellent communication and people skills, experience in guest service or a willingness to learn, and a passion for pets. Training in our…
Added 10 days ago
MM
Customer Service Representative - Part- Time
Mini Mall Storage Properties
Russell, ON
- Full-time
As a Customer Service Representative (Self Storage), you'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our…
Added 10 days ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 10 days ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 10 days ago
EM
Customer Service Representative - Woodstock
Enterprise Mobility
Woodstock, NB
- $17 CAD / hour
- Part-time
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Added 10 days ago
DT
Customer Service Associate - Temporary Seasonal
Dollar Tree Stores
Windsor, ON
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 10 days ago
Overnight Customer Service Representative
Circle K
Dartmouth, NS
Night shift premium
Added 10 days ago
BG
Customer Service Representative (Watson)
Boyd Group Services
MB
- Full-time
Valid driver’s license required
Added 10 days ago
BG
Customer Service Representative - Auto Body (Vancouver)
Boyd Group Services
Vancouver, BC
- Full-time
Valid driver’s license required
Added 11 days ago
HE
Customer Service Representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…marketing, events, and brand experiences. We’re looking for a Customer Service Representative who enjoys working with people, learning new skills, and being part of a…
Added 11 days ago
BV
CUSTOMER SERVICE ASSISTANT
Bureau Veritas | Marine & Offshore
AB · Edmonton, AB
- Full-time
Team Development: Train new staff, participate in cross-training, and support overall Customer Service team success

Serco

Customer Service Agent -Full-Time-Burlington

Burlington, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Summary/Purpose

Position Description & Qualifications

Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.
Assesses applicants’ identity documents for validity.
Provides information and assistance related to Driver Examination services.
To ensure the fair and proper issuance of an Ontario Driver’s Licence.

Key Responsibilities

Provides excellent customer service during the delivery all Driver Examination Services.
Providing information and assistance to applicants for all classes of licences.
Reviewing applicant information to determine eligibility for a variety of classes of licences.
Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
Scheduling and dispatching road tests and issuing temporary licences.
Collecting fees for a variety of transactions.
Investigating problems or errors on the driver record and initiating corrections.
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Adheres to all Ministry and operational confidentiality requirements.
Other related duties relevant to this position as may be required.

Health And Safety

Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.

Other/Projects

Comply with Serco Canada Inc. policies and procedures.
Performs other tasks as assigned by management, including but not limited to special projects.
Must participate in obtaining any required security measures, as deemed by Serco.
Must participate in Initial and maintenance training for Customer Service Agent.

Job Requirements

EDUCATION /CERTIFICATIONS:

Successful completion of the Customer Service Agent training program
GED or high school diploma as a minimum
Must hold a valid Ontario Class G driver’s licence.

KNOWLEDGE And EXPERENCE

Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Intermediate level computer skills required
Two (2) years’ experience with demonstrated excellent customer service.

Skills/Competencies

(Interpersonal Communication, Financial, Managerial, Problem solving):

Excellent customer service skills, ability to deal with difficult and highly complex situations.
Ability to multi-task.
Ability to process and manage sensitive personal information.
Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Strong judgement and decision-making skills.

Quality of service - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.

INTERNAL APPLICANTS ONLY: The Company will select an applicant who is the most senior applicant provided such applicant has the requisite qualifications, skills, ability, formal training and previous relevant experience established by the Company.

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

Apply on LinkedIn About employer

More about this job

Responsibilities

Assess applicants’ eligibility and identity documents for Ontario driver’s licences, provide information and assistance, and administer vision and knowledge tests. Schedule and dispatch road tests, issue temporary licences, collect fees, investigate driver record issues, and follow applicable safety, confidentiality, and operational requirements.

Requirements

Applicants must have a high school diploma or GED, a valid Ontario Class G driver’s licence, and successful completion of the Customer Service Agent training program. The role requires two years of customer service experience, intermediate computer skills, knowledge of relevant Highway Traffic Act provisions and policies, and strong communication, judgment, and multitasking abilities.

Skills

Customer Service
Communication
Multitasking
Problem Solving
Judgment and Decision-Making
Computer Skills
Handling Sensitive Personal Information
Driver Licensing Eligibility Assessment
Identity Document Verification
Vision Screening
Knowledge Testing
Road Test Scheduling and Dispatch
Fee Collection
Driver Record Investigation
Highway Traffic Act Knowledge
Confidentiality

Benefits

Competitive Pay
Performance-Based Incentives
Benefits Promoting Well-Being and Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Ontario Driver’s Licence
Driver Examination Services
Highway Traffic Act
Identity Document Verification
Eligibility Assessment
Vision Screening
Applicant Photography
Written Knowledge Testing
Oral Knowledge Testing
Road Test Scheduling
Road Test Dispatch
Temporary Licence Issuance
Fee Collection
Driver Record Corrections
Confidentiality
Occupational Health and Safety
Environmental Policies
Drug and Alcohol Policies
Quality Procedures
Customer Service Agent Training
Intermediate Computer Skills

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Customer service representative jobs in Canada

Customer Service Representative - Woodstock

Customer Service Representative

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Overnight Customer Service Representative

Call Centre Agent

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Customer Service Representative (Motivator ) - Markham McCowan and Bullock

Customer Service Representative

PSI - Bell | Warehouse Customer Service Representative QC (Full-Time)

Customer Service Representative

Client Service Representative - Calgary North Hill

Customer Service Representative - Auto Body (Vancouver)

Bilingual (FR/EN) Contact Centre Representative, Canadian Banking, Easyline

Customer Service Representative - No Experience Needed, Training Provided

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Customer Service Representative - Part- Time

Customer Service Representative

Customer Service Representative

Customer Service Representative - Woodstock

Customer Service Associate - Temporary Seasonal

Overnight Customer Service Representative

Customer Service Representative (Watson)

Customer Service Representative - Auto Body (Vancouver)

Customer Service Representative

CUSTOMER SERVICE ASSISTANT

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Advertised starting pay

Where work happens

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Customer service representative jobs in Canada