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Added 9 mins ago
AS
TAM (Technical Account Mgr) Associate - TAM (Technical Account Mgr) Associate II
Apex Systems
Toronto, ON
- $26 to $36 USD / hour
- Full-time
Determine customer needs and provide appropriate technical solutions for their business operations.
Added 9 mins ago
IO
Property Project Management Engineer
Imperial Oil
AB · Greater Edmonton Metropolitan Area
- Full-time
…role we can play by advancing climate solutions within our operations and by providing lower life-cycle emission products to our customers. This effort is powered by a unique and diverse…
Added 10 mins ago
RH
Dishwasher
Restoration Hardware
Toronto, ON
- Full-time
RH is seeking a dedicated Dishwasher to support the daily operations of the kitchen and uphold the high standards for which RH Hospitality is known. The ideal candidate is passionate about…
Added 39 mins ago
TG
Delivery Driver - BC
Toro Group of Companies
Port Coquitlam, BC
- Full-time
…This role plays a critical part in the day-to-day success of operations by ensuring materials are accurately prepared, safely transported, and delivered on time to active construction…
Added 39 mins ago
SI
Operations Manager, Construction
Synectics Inc.
Courtenay, BC
- $130,000 to $140,000 CAD / year
- Full-time
An established Vancouver Island construction company is seeking an experienced Operations Manager to lead field operations across residential, commercial, light industrial, and civic…
Added 39 mins ago
N
Sr Financial Analyst, Proprietary Products
Nutrien
Saskatoon, SK
- Full-time
…appropriate trend analysis and impact modelling on company business operations, initiatives, projects, strategic goals and…
Added 39 mins ago
RG
Building Maintenance - Worker & Lead Positions
Royal Glenora Club
Edmonton, AB
- Full-time
Minimum 2years of building maintenance experience; experience maintaining recreational or commercial facilities is considered an asset.
Added 39 mins ago
TD
Utility Tree Trimmer [Bucket Operator]
The Davey Tree Expert Company
Pickering, ON
- Full-time
Manage customer service expectations, safely lead jobsite and crew operations.
Added 39 mins ago
N
Sr Financial Analyst, Proprietary Products
Nutrien
Calgary, AB
- Full-time
…appropriate trend analysis and impact modelling on company business operations, initiatives, projects, strategic goals and…
Added 39 mins ago
H
Property Manager
Hays
Surrey, BC
- $90,000 to $110,000 CAD / year
- Full-time
Reporting to the Director, Property Management, you will support a commercial/retail real estate portfolio and play a key role in ensuring the smooth delivery of tenant relations and…
Added 39 mins ago
FR
Building Manager
FirstService Residential Canada
Vancouver, BC
- Part-time
At least one year of Building Manager experience in residential strata or commercial setting is required
Added 39 mins ago
SI
Commercial Glazing Service Superintendent
Synectics Inc.
Calgary, AB
- Full-time
Coordinate commercial glazing service operations, schedules, and project activities.
Added 39 mins ago
Sales Associate
EssilorLuxottica Group
Rocky View, AB
With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames,…
Added 39 mins ago
T
Personal Banker Trainee
TD
Calgary, AB
- Full-time
Added 53 mins ago
LV
ASSISTANT.E GÉRANT.E-EN
La Vie En Rose
Mascouche, QC
- Full-time
Collaborer avec l’administration du centre commercial.
Added 53 mins ago
LV
ASSISTANT.E GÉRANT.E-EN
La Vie En Rose
Montreal, QC
- Full-time
Collaborer avec l’administration du centre commercial.
Added 54 mins ago
FF
Supply Chain Director
Fusion Fuel Cycles Inc.
Ottawa, ON · Toronto, ON
- Full-time
Strategy: set the supply chain strategy from FOAK delivery through commercial scale globally.
Added 1 hour ago
SI
Food services manager
Sula Indian Restaurant
Vancouver, BC
- From $36.6 CAD / hour
- Full-time
- On-site
Added 1 hour ago
LV
ASSISTANT.E GÉRANT.E-EN
La Vie En Rose
Terrebonne, QC
- Full-time
Collaborer avec l’administration du centre commercial.
Added 1 hour ago
NN
Sales Support Manager - Montreal (m/f/d)
Nordex North America
Montreal, QC
- Internship
…American Sales team by managing proposal development, coordinating commercial processes, optimizing CRM tools, and ensuring seamless collaboration across departments. This position helps…
Added 1 hour ago
C
Senior Manager, Capital Markets
CBRE
Toronto, ON
- Full-time
The role willalso lead process standardization and reporting infrastructure, ensuringscalability and consistency across national operations.
Added 1 hour ago
C
Building Operator
CBRE
Vancouver, BC
- Full-time
As a CBRE Building Operator, you will be responsible for monitoring, maintaining and repairing building system operations and the performance of various areas including plumbing,…
Added 1 hour ago
Security Guard - Lower Mainland
Kandor
BC
…your site, you may work a front desk or concierge post in a commercial tower, patrol a busy shopping centre, or manage access at a multi-tenant…
Added 1 hour ago
Security Guard - Edmonton
Kandor
Edmonton, AB
…your site, you may work a front desk or concierge post in a commercial tower, patrol a busy shopping centre, or manage access at a multi-tenant…
Added 1 hour ago
Security Guard - Calgary
Kandor
Calgary, AB
…your site, you may work a front desk or concierge post in a commercial tower, patrol a busy shopping centre, or manage access at a multi-tenant…

Serco

Customer Service Agent -Full-Time-Burlington

Burlington, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Summary/Purpose

Position Description & Qualifications

Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.
Assesses applicants’ identity documents for validity.
Provides information and assistance related to Driver Examination services.
To ensure the fair and proper issuance of an Ontario Driver’s Licence.

Key Responsibilities

Provides excellent customer service during the delivery all Driver Examination Services.
Providing information and assistance to applicants for all classes of licences.
Reviewing applicant information to determine eligibility for a variety of classes of licences.
Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
Scheduling and dispatching road tests and issuing temporary licences.
Collecting fees for a variety of transactions.
Investigating problems or errors on the driver record and initiating corrections.
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Adheres to all Ministry and operational confidentiality requirements.
Other related duties relevant to this position as may be required.

Health And Safety

Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.

Other/Projects

Comply with Serco Canada Inc. policies and procedures.
Performs other tasks as assigned by management, including but not limited to special projects.
Must participate in obtaining any required security measures, as deemed by Serco.
Must participate in Initial and maintenance training for Customer Service Agent.

Job Requirements

EDUCATION /CERTIFICATIONS:

Successful completion of the Customer Service Agent training program
GED or high school diploma as a minimum
Must hold a valid Ontario Class G driver’s licence.

KNOWLEDGE And EXPERENCE

Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Intermediate level computer skills required
Two (2) years’ experience with demonstrated excellent customer service.

Skills/Competencies

(Interpersonal Communication, Financial, Managerial, Problem solving):

Excellent customer service skills, ability to deal with difficult and highly complex situations.
Ability to multi-task.
Ability to process and manage sensitive personal information.
Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Strong judgement and decision-making skills.

Quality of service - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.

INTERNAL APPLICANTS ONLY: The Company will select an applicant who is the most senior applicant provided such applicant has the requisite qualifications, skills, ability, formal training and previous relevant experience established by the Company.

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

Apply About employer

More about this job

Responsibilities

Assess applicants’ eligibility and identity documents for Ontario driver’s licences, provide information and assistance, and administer vision and knowledge tests. Schedule and dispatch road tests, issue temporary licences, collect fees, investigate driver record issues, and follow applicable safety, confidentiality, and operational requirements.

Requirements

Applicants must have a high school diploma or GED, a valid Ontario Class G driver’s licence, and successful completion of the Customer Service Agent training program. The role requires two years of customer service experience, intermediate computer skills, knowledge of relevant Highway Traffic Act provisions and policies, and strong communication, judgment, and multitasking abilities.

Skills

Customer Service
Communication
Multitasking
Problem Solving
Judgment and Decision-Making
Computer Skills
Handling Sensitive Personal Information
Driver Licensing Eligibility Assessment
Identity Document Verification
Vision Screening
Knowledge Testing
Road Test Scheduling and Dispatch
Fee Collection
Driver Record Investigation
Highway Traffic Act Knowledge
Confidentiality

Benefits

Competitive Pay
Performance-Based Incentives
Benefits Promoting Well-Being and Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Ontario Driver’s Licence
Driver Examination Services
Highway Traffic Act
Identity Document Verification
Eligibility Assessment
Vision Screening
Applicant Photography
Written Knowledge Testing
Oral Knowledge Testing
Road Test Scheduling
Road Test Dispatch
Temporary Licence Issuance
Fee Collection
Driver Record Corrections
Confidentiality
Occupational Health and Safety
Environmental Policies
Drug and Alcohol Policies
Quality Procedures
Customer Service Agent Training
Intermediate Computer Skills

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