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Added 6 mins ago
Truck Driver Job Fair
Diabetes Canada / National Diabetes Trust
Newmarket, ON
Check in with dispatch at beginning, mid-day, and end of scheduled route
Added 2 hours ago
C
Emergency Services Representative (Bilingual: French / English) On-Site
Concentrix
Mississauga, ON
- Full-time
Provide post-dispatch or pre-arrival instructions to the individual in need of assistance, where permitted by law.
Added 6 hours ago
SD
Technicien(ne) de laboratoire / Laboratory Technician
Sygnature Discovery
Levis, QC
- Full-time
Added 8 hours ago
Security Site Manager - Victoria Shopping Centre (Guardteck)
Kandor
Victoria, BC
…important in ensuring that the site is performing at a high level of Customer Service and following the site’s contractual requirements. This position requires a high level of…
Added 12 hours ago
TE
Logistic Coordinator
TF Energy Solutions
AB · Edmonton, AB
- Full-time
…beginning of the process to the end. Entering the orders into our dispatch system Truckmate and building a manifest, dispatching the driver, following up until the POD is in the system and…
Added 13 hours ago
H
Technical Intern
Hytera
Toronto, ON
- Internship
Help install, configure, and update software/firmware on local servers, dispatch systems, and client terminals under senior engineer supervision.
Added 19 hours ago
Class 5 Truck Driver
Diabetes Canada / National Diabetes Trust
Moncton, NB
Check in with dispatch at beginning, mid-day, and end of scheduled route
Added 20 hours ago
Powerline Technician Co-Op Student
Elexicon Energy Inc.
Ajax, ON
Respond to trouble calls and public emergencies regarding power outages, unsafe situations, service reconnections, or enlisting assistance from co-workers and dispatch as required.
Added 21 hours ago
SD
Technicien(ne) de laboratoire / Laboratory Technician
Sygnature Discovery
Levis, QC
- Full-time
Added 21 hours ago
S
Customer Service Agent -Full-Time-Burlington
Serco
Burlington, ON
- Full-time
Added 22 hours ago
TP
Specialist, Ground Transportation
Toronto Pearson International Airport
Toronto, ON
- Full-time
Respond to all ground transportation telephone calls and radio channels and dispatch contracted staff.
Added 23 hours ago
Class 5 Donation Pick Up Truck Driver
Diabetes Canada / National Diabetes Trust
Calgary, AB
Check in with dispatch at beginning, mid-day, and end of scheduled route
Added 23 hours ago
TR
Information Technology Support Specialist
Telescope Recruitment
Concord, ON
- $75,000 to $85,000 CAD / year
- Full-time
Provide Level 1 and Level 2 technical support to employees across six locations in Canada, primarily through remote support tools.
Added 1 day ago
DC
Full Time Class 5 Truck Driver
Diabetes Canada / National Diabetes Trust
Dartmouth, NS
- Full-time
Check in with dispatch at beginning, mid-day, and end of scheduled route
Added 1 day ago
GT
Specialist, Ground Transportation
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Respond to all ground transportation telephone calls and radio channels and dispatch contracted staff.
Added 1 day ago
Specialist Solutions
Independent Electricity System Operator
Canada
Added 1 day ago
S
Entry Level Route Driver Trainee
Safety-Kleen
Delta, BC
- $24 to $27 CAD / hour
- Full-time
Safety-Kleen, a Clean Harbors company, is seeking an Entry Level Route Driver Trainee to join their safety conscious team in Delta, BC! This role begins with learning our business…
Added 1 day ago
U
Vehicle Shifter
UPS
Caledon, ON
- Full-time
…roles ready to cultivate your skills and take you to the next…
Added 1 day ago
U
Vehicle Shifter
UPS
Caledon, ON
- Full-time
…roles ready to cultivate your skills and take you to the next…
Added 1 day ago
U
Vehicle Shifter
UPS
Caledon, ON
- Full-time
…roles ready to cultivate your skills and take you to the next…
Added 1 day ago
U
Vehicle Shifter
UPS
Caledon, ON
- Full-time
…roles ready to cultivate your skills and take you to the next…
Added 1 day ago
AS
Bus Driver - Floater
Abbotsford School District
Abbotsford, BC
- Part-time
…reroute around major traffic or accidents, and communicate with dispatch using a 2-way radio to communicate with Dispatch. Professional customer service is required as the bus driver is…
Added 1 day ago
PA
Parts Fulfillment Manager (Parts Wholesale Niagara)
Performance Auto Group
St. Catharines, ON
- Full-time
…warehouse fulfillment, inventory flow, picking, packing, and dispatch operations supporting PAG dealerships, collision centres, mechanical repair shops, and trade partners across the…
Added 1 day ago
CH
Entry Level Route Driver Trainee
Clean Harbors
Delta, BC
- Full-time
Safety-Kleen, a Clean Harbors company, is seeking an Entry Level Route Driver Trainee to join their safety conscious team in Delta, BC! This role begins with learning our business…
Added 1 day ago
CO
Telecommunications Operator - Casual
City of Lloydminster
Lloydminster, AB
- $31.46 CAD / hour
- Part-time
Receive, assess, analyze and prioritize calls and dispatch the RCMP, Lloydminster Fire Department and Municipal Enforcement through the Alberta First Responders Radio Communications System…

Serco

Customer Service Agent -Full-Time-Burlington

Burlington, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Summary/Purpose

Position Description & Qualifications

Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.
Assesses applicants’ identity documents for validity.
Provides information and assistance related to Driver Examination services.
To ensure the fair and proper issuance of an Ontario Driver’s Licence.

Key Responsibilities

Provides excellent customer service during the delivery all Driver Examination Services.
Providing information and assistance to applicants for all classes of licences.
Reviewing applicant information to determine eligibility for a variety of classes of licences.
Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
Scheduling and dispatching road tests and issuing temporary licences.
Collecting fees for a variety of transactions.
Investigating problems or errors on the driver record and initiating corrections.
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Adheres to all Ministry and operational confidentiality requirements.
Other related duties relevant to this position as may be required.

Health And Safety

Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.

Other/Projects

Comply with Serco Canada Inc. policies and procedures.
Performs other tasks as assigned by management, including but not limited to special projects.
Must participate in obtaining any required security measures, as deemed by Serco.
Must participate in Initial and maintenance training for Customer Service Agent.

Job Requirements

EDUCATION /CERTIFICATIONS:

Successful completion of the Customer Service Agent training program
GED or high school diploma as a minimum
Must hold a valid Ontario Class G driver’s licence.

KNOWLEDGE And EXPERENCE

Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Intermediate level computer skills required
Two (2) years’ experience with demonstrated excellent customer service.

Skills/Competencies

(Interpersonal Communication, Financial, Managerial, Problem solving):

Excellent customer service skills, ability to deal with difficult and highly complex situations.
Ability to multi-task.
Ability to process and manage sensitive personal information.
Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Strong judgement and decision-making skills.

Quality of service - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.

INTERNAL APPLICANTS ONLY: The Company will select an applicant who is the most senior applicant provided such applicant has the requisite qualifications, skills, ability, formal training and previous relevant experience established by the Company.

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

Apply About employer

More about this job

Responsibilities

Assess applicants’ eligibility and identity documents for Ontario driver’s licences, provide information and assistance, and administer vision and knowledge tests. Schedule and dispatch road tests, issue temporary licences, collect fees, investigate driver record issues, and follow applicable safety, confidentiality, and operational requirements.

Requirements

Applicants must have a high school diploma or GED, a valid Ontario Class G driver’s licence, and successful completion of the Customer Service Agent training program. The role requires two years of customer service experience, intermediate computer skills, knowledge of relevant Highway Traffic Act provisions and policies, and strong communication, judgment, and multitasking abilities.

Skills

Customer Service
Communication
Multitasking
Problem Solving
Judgment and Decision-Making
Computer Skills
Handling Sensitive Personal Information
Driver Licensing Eligibility Assessment
Identity Document Verification
Vision Screening
Knowledge Testing
Road Test Scheduling and Dispatch
Fee Collection
Driver Record Investigation
Highway Traffic Act Knowledge
Confidentiality

Benefits

Competitive Pay
Performance-Based Incentives
Benefits Promoting Well-Being and Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Ontario Driver’s Licence
Driver Examination Services
Highway Traffic Act
Identity Document Verification
Eligibility Assessment
Vision Screening
Applicant Photography
Written Knowledge Testing
Oral Knowledge Testing
Road Test Scheduling
Road Test Dispatch
Temporary Licence Issuance
Fee Collection
Driver Record Corrections
Confidentiality
Occupational Health and Safety
Environmental Policies
Drug and Alcohol Policies
Quality Procedures
Customer Service Agent Training
Intermediate Computer Skills

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