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Added 1 min ago
MK
Business Development Representative
Merit Kitchens Ltd.
Surrey, BC
- $60,000 to $65,000 CAD / year
- Full-time
Local and provincial home builders' association events (HAVAN).
Added 1 min ago
AT
Class 1 Driver - P&D
Armour Transportation Systems
Bathurst, NB
- Full-time
We’re looking for a dependable and professional Class 1 Truck Driver for day shift regional pick-up and delivery operations. This role is perfect for drivers who thrive working…
Added 1 min ago
BI
Sales Representative- Entry Level
bisco industries
Dorval, QC
- Full-time
Must possess an active, unrestricted and valid driver’s license Why Join Bisco
Added 1 min ago
TO
Human Resources Administrator (1 Year Contract)
Town of LaSalle, Ontario
Lasalle, ON
- Contract
Periodic local and out of town travel required.
Added 1 min ago
WI
Junior EIT geotechnical engineering
WSP in Canada
Victoria, BC
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 1 min ago
UO
ESL Student Support, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
Knowledge of local and provincial tourism spots would be an asset.
Added 1 min ago
SI
Recreation Programmer (Temporary)- DePaul Annex
Shannex Incorporated
Bedford, NS
- Full-time
Fosters partnerships with local businesses and community groups to facilitate program development;
Added 1 min ago
SH
Registered Nurse
SE Health
Richmond Hill, ON
- Full-time
Support the client through care transitions by collaborating and connecting the client with community support services in their local community.
Added 1 min ago
7
Apprentice Tech - Truck
7259b73c-68ed-4ba6-bf41-9557fa90640b
Burnaby, BC
- Full-time
Understand, keep abreast of, and comply with federal, provincial/state and local regulations, such as hazardous waste disposal, occupational health & safety regulations, etc.
Added 32 mins ago
CC
Service Sales Representative - First Aid and Safety
Cintas Canada
Mississauga, ON
- Full-time
Added 32 mins ago
C
Overhead Crane Technician - FIFO 14/14
Convergint
Fort McMurray, AB
- Internship
This will be a rotating shift (14/14) with local accommodations provided for the duration of your shift.
Added 32 mins ago
CC
Production Supervisor
Cintas Canada
Cambridge, ON
- Full-time
Possess an Active Driver's License in Good Standing
Added 32 mins ago
MH
Crane & Rigging Supervisor (Vancouver/Coquitlam, BC)
Marmon Holdings, Inc.
Coquitlam, BC
- Full-time
JOB TYPE: Permanent full-time hourly unionized position. The successful applicant must be willing to join IUOE Local 115.
Added 47 mins ago
Electrical Supervisor
Bunge
Edmonton, AB · The Orchards At Ellerslie, AB
Order materials and equipment, verify deliveries, and make local purchases as required.
Added 47 mins ago
SG
Equipment Operator, Site Maintenance (Seasonal)
Skeena Gold + Silver
BC · Kitimat-Stikine A, BC
- Full-time
…safely, protect the environment, positively contribute to our local communities and build a state of the art mine in Canada. Come join our team to be a part of this amazing…
Added 47 mins ago
VC
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Powell River, BC
- $29.76 to $31.64 CAD / hour
- Part-time
Must have Valid BC Driver’s license and access to a vehicle, as local area travel may be required unless specified in the posting.
Added 47 mins ago
VC
Nurse Case Manager (RN/RPN)
Vancouver Coastal Health
Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Full-time
Local area travel requires the use of personal vehicle. Valid BC Driver's License.
Added 47 mins ago
VC
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Sechelt, BC
- $29.76 to $31.64 CAD / hour
- Part-time
Must have Valid BC Driver's license and access to a vehicle, local area travel is required.
Added 1 hour ago
FG
Automotive Service Technician - Saskatoon North Hyundai
FFUN Group
Saskatoon, SK
- Full-time
Must have a valid Class 5 Saskatchewan Driver’s License upon employment
Added 1 hour ago
DR
Maintenance Operator(Millwright)
Durham Region (The Regional Municipality of Durham)
Whitby, ON
- Internship
Added 1 hour ago
LH
2600002605 - Residential Secondary - PT Counsellor
Lakeridge Health
ON · Durham, ON
- Internship
This position requires the successful candidate to have a valid driver's licence and use of a vehicle to transport clients. The successful candidate will be required to provide proof a…
Added 1 hour ago
Business Advisor - Clarenville
Scotiabank
Clarenville, NL
Creating a strong presence within the local business community by developing relationships with various Centres of Influence
Added 1 hour ago
A
Loblaws Food Sampling Brand Ambassador - Sarnia
Acosta
Sarnia, ON
- Part-time
Promote products and offer samples to shoppers in local grocery stores
Added 1 hour ago
PG
Drywaller Painter
Pro-Claim Group
Nanaimo, BC
- Full-time
Deeply rooted in the local community, we’ve been helping our neighbors recover when disaster strikes for years. Proudly Canadian-owned, we understand the unique challenges of the Island -…
Added 1 hour ago
DC
Family Physician - Black Health & Wellness (part-time)
Durham Community Health Centre
Oshawa, ON
- Part-time
…energizing path with a focus on making our biggest impact yet on local health care by diversifying, expanding, and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and…

Serco

Customer Service Agent -Full-Time-Burlington

Burlington, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Summary/Purpose

Position Description & Qualifications

Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.
Assesses applicants’ identity documents for validity.
Provides information and assistance related to Driver Examination services.
To ensure the fair and proper issuance of an Ontario Driver’s Licence.

Key Responsibilities

Provides excellent customer service during the delivery all Driver Examination Services.
Providing information and assistance to applicants for all classes of licences.
Reviewing applicant information to determine eligibility for a variety of classes of licences.
Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
Scheduling and dispatching road tests and issuing temporary licences.
Collecting fees for a variety of transactions.
Investigating problems or errors on the driver record and initiating corrections.
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Adheres to all Ministry and operational confidentiality requirements.
Other related duties relevant to this position as may be required.

Health And Safety

Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.

Other/Projects

Comply with Serco Canada Inc. policies and procedures.
Performs other tasks as assigned by management, including but not limited to special projects.
Must participate in obtaining any required security measures, as deemed by Serco.
Must participate in Initial and maintenance training for Customer Service Agent.

Job Requirements

EDUCATION /CERTIFICATIONS:

Successful completion of the Customer Service Agent training program
GED or high school diploma as a minimum
Must hold a valid Ontario Class G driver’s licence.

KNOWLEDGE And EXPERENCE

Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Intermediate level computer skills required
Two (2) years’ experience with demonstrated excellent customer service.

Skills/Competencies

(Interpersonal Communication, Financial, Managerial, Problem solving):

Excellent customer service skills, ability to deal with difficult and highly complex situations.
Ability to multi-task.
Ability to process and manage sensitive personal information.
Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Strong judgement and decision-making skills.

Quality of service - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.

INTERNAL APPLICANTS ONLY: The Company will select an applicant who is the most senior applicant provided such applicant has the requisite qualifications, skills, ability, formal training and previous relevant experience established by the Company.

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

Apply About employer

More about this job

Responsibilities

Assess applicants’ eligibility and identity documents for Ontario driver’s licences, provide information and assistance, and administer vision and knowledge tests. Schedule and dispatch road tests, issue temporary licences, collect fees, investigate driver record issues, and follow applicable safety, confidentiality, and operational requirements.

Requirements

Applicants must have a high school diploma or GED, a valid Ontario Class G driver’s licence, and successful completion of the Customer Service Agent training program. The role requires two years of customer service experience, intermediate computer skills, knowledge of relevant Highway Traffic Act provisions and policies, and strong communication, judgment, and multitasking abilities.

Skills

Customer Service
Communication
Multitasking
Problem Solving
Judgment and Decision-Making
Computer Skills
Handling Sensitive Personal Information
Driver Licensing Eligibility Assessment
Identity Document Verification
Vision Screening
Knowledge Testing
Road Test Scheduling and Dispatch
Fee Collection
Driver Record Investigation
Highway Traffic Act Knowledge
Confidentiality

Benefits

Competitive Pay
Performance-Based Incentives
Benefits Promoting Well-Being and Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Ontario Driver’s Licence
Driver Examination Services
Highway Traffic Act
Identity Document Verification
Eligibility Assessment
Vision Screening
Applicant Photography
Written Knowledge Testing
Oral Knowledge Testing
Road Test Scheduling
Road Test Dispatch
Temporary Licence Issuance
Fee Collection
Driver Record Corrections
Confidentiality
Occupational Health and Safety
Environmental Policies
Drug and Alcohol Policies
Quality Procedures
Customer Service Agent Training
Intermediate Computer Skills

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