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Added 38 mins ago
PH
Overnight Pediatric Nurse
ParaMed Home Health Care
Guelph, ON
- Part-time
This is a Part-Time Overnight position in Guelph.
Added 3 hours ago
FC
Switcher
FedEx Canada
Cambridge, ON
- Part-time
Détails Supplémentaires: Reposted: Part-time position , Shift: Tuesday – Friday – 330 – 9AM Saturday – 430AM – 10AM, Need Full G license, Posting will take down on November 4th.
Added 3 hours ago
FC
Package Handler Trainer-1
FedEx Canada
Barrie, ON
- Part-time
Preferred Qualifications: Shift: Monday to Friday: 10:00 pm to 2:30 am* Must Have a Full Valid Class G License & Have a Good Driving Record. G2 NOT ACCEPTABLE. **This is a Temporary…
Added 3 hours ago
E
Truck Vehicle Service Attendant - Burnaby
Enterprise
Burnaby, BC
- Full-time
Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Vehicle Service Attendant. The starting rate of pay is $21.59 / hour and is located at 5249…
Added 3 hours ago
BA
AUTOMOTIVE TECHNICIAN, LICENSED RED SEAL
Birchwood Automotive Group
Steinbach, MB
- Full-time
Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
Added 3 hours ago
TC
Warehouse Associate - Reman Bradford
Toromont Cat
Bradford, ON
- Full-time
The listed wage is just one component of our total rewards package, and eligibility to additional premiums may be available.
Added 3 hours ago
TC
Production Associate - Shop Helper - Reman Bradford
Toromont Cat
Bradford, ON
- Full-time
The listed wage is just one component of our total rewards package, and eligibility to additional premiums may be available.
Added 4 hours ago
N
Civil Estimator (Victoria, BC)
Norland
Victoria, BC
- Full-time
The role is a permanent, full-time position based out of South Vancouver Island (Victoria or Nanaimo) with a typical starting salary range of $100,000 to $130,000 per annum. Variations in…
Added 4 hours ago
Maintenance & Asset Manager
Connective
Kamloops, BC · Vancouver, BC
…will also be eligible for Connective's comprehensive benefits…
Added 4 hours ago
DG
Senior Foreman, Meziadin - up to $10,000 in bonuses!
Dawson Group
Stewart, BC
- Full-time
In this role you will be a valued member of Dawson Road Maintenance, working in a seasonal, full-time position of Senior Foreman, reporting to the Superintendent. As the Senior Foreperson,…
Added 4 hours ago
PH
Occupational Therapist - Burlington
ParaMed Home Health Care
Niagara-on-the-Lake, ON
- Full-time
Salaried Role with Guaranteed Full Time Hours
Added 4 hours ago
NC
Sales and Service Coordinator
NAPA Canada
L'Orignal, ON
- Full-time
This is a permanent, full-time position based in Hawkesbury. The schedule is Monday to Friday, 8:00 am to 5:00 pm.
Added 4 hours ago
PH
Personal Support Worker
ParaMed Home Health Care
ON · Simcoe, ON
- Full-time
Valid driver license and access to a vehicle to travel to and from patient’s residences within a geographical area
Added 4 hours ago
TD
Utility Tree Trimmer [Bucket Operator]
The Davey Tree Expert Company
Pickering, ON
- Full-time
Valid provincial driver’s license. Licensed to drive a 5-ton vehicle and air brake endorsement considered an asset.
Added 4 hours ago
TD
Utility Tree Trimmer / Climbing Arborist
The Davey Tree Expert Company
Pickering, ON
- Full-time
Valid provincial driver’s license. Licensed to drive a 5-ton vehicle and air brake endorsement considered an asset.
Added 4 hours ago
QP
Area Manager
QuadReal Property Group
Toronto, ON · Etobicoke
- Full-time
…management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and…
Added 5 hours ago
NN
Sales Support Manager - Montreal (m/f/d)
Nordex North America
Montreal, QC
- Internship
Driving is an essential function of the job. Must possess a full valid driver's license and be insurable under our auto insurance policy. This position will be subject to periodic driver’s…
Added 5 hours ago
QP
Area Manager
QuadReal Property Group
Toronto, ON · Etobicoke, ON
- Full-time
…management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and…
Added 5 hours ago
C
Yard Labourer, Swan River - Swan Valley Co-op
Co-op
Swan River, MB
- Full-time
Swan Valley Co-op is hiring a full time Yard Labourer at our Home and Building location in Swan River, MB.
Added 6 hours ago
FG
Automotive Service Technician - Saskatoon North Hyundai
FFUN Group
Saskatoon, SK
- Full-time
Must have a valid Class 5 Saskatchewan Driver’s License upon employment
Added 6 hours ago
E
Vehicle Inspections and Lot Coordinator
EBlock
Nisku, AB
- $20 to $23 CAD / hour
- Full-time
…share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $20.00 - $23.00, and this role may…
Added 6 hours ago
R
Yard Staff
RBGlobal
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.…
Added 6 hours ago
TF
Caregiver Support Worker - 1026
The Family Centre of Northern Alberta
AB · Edmonton, AB
- Full-time
We are recruiting for 2 full-time positions. This position will be providing services in various community locations within the city of Edmonton as well as surrounding areas.
Added 6 hours ago
TF
Family Time Support Worker - 1026
The Family Centre of Northern Alberta
AB · Edmonton, AB
- Full-time
The Family Centre is looking for a full-time family support worker who enjoys and is good at building working relationships with families and other parties and who have excellent…
Added 6 hours ago
E
Occupational Therapist - Burlington
Extendicare
Niagara Falls, ON · Niagara-on-the-Lake, ON · ParaMed Admin Office - HNHB (Glendale Ave.)
- Full-time
Salaried Role with Guaranteed Full Time Hours

Serco

Customer Service Agent -Full-Time-Burlington

Burlington, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Summary/Purpose

Position Description & Qualifications

Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.
Assesses applicants’ identity documents for validity.
Provides information and assistance related to Driver Examination services.
To ensure the fair and proper issuance of an Ontario Driver’s Licence.

Key Responsibilities

Provides excellent customer service during the delivery all Driver Examination Services.
Providing information and assistance to applicants for all classes of licences.
Reviewing applicant information to determine eligibility for a variety of classes of licences.
Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
Scheduling and dispatching road tests and issuing temporary licences.
Collecting fees for a variety of transactions.
Investigating problems or errors on the driver record and initiating corrections.
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Adheres to all Ministry and operational confidentiality requirements.
Other related duties relevant to this position as may be required.

Health And Safety

Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.

Other/Projects

Comply with Serco Canada Inc. policies and procedures.
Performs other tasks as assigned by management, including but not limited to special projects.
Must participate in obtaining any required security measures, as deemed by Serco.
Must participate in Initial and maintenance training for Customer Service Agent.

Job Requirements

EDUCATION /CERTIFICATIONS:

Successful completion of the Customer Service Agent training program
GED or high school diploma as a minimum
Must hold a valid Ontario Class G driver’s licence.

KNOWLEDGE And EXPERENCE

Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Intermediate level computer skills required
Two (2) years’ experience with demonstrated excellent customer service.

Skills/Competencies

(Interpersonal Communication, Financial, Managerial, Problem solving):

Excellent customer service skills, ability to deal with difficult and highly complex situations.
Ability to multi-task.
Ability to process and manage sensitive personal information.
Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Strong judgement and decision-making skills.

Quality of service - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.

INTERNAL APPLICANTS ONLY: The Company will select an applicant who is the most senior applicant provided such applicant has the requisite qualifications, skills, ability, formal training and previous relevant experience established by the Company.

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

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More about this job

Responsibilities

Assess applicants’ eligibility and identity documents for Ontario driver’s licences, provide information and assistance, and administer vision and knowledge tests. Schedule and dispatch road tests, issue temporary licences, collect fees, investigate driver record issues, and follow applicable safety, confidentiality, and operational requirements.

Requirements

Applicants must have a high school diploma or GED, a valid Ontario Class G driver’s licence, and successful completion of the Customer Service Agent training program. The role requires two years of customer service experience, intermediate computer skills, knowledge of relevant Highway Traffic Act provisions and policies, and strong communication, judgment, and multitasking abilities.

Skills

Customer Service
Communication
Multitasking
Problem Solving
Judgment and Decision-Making
Computer Skills
Handling Sensitive Personal Information
Driver Licensing Eligibility Assessment
Identity Document Verification
Vision Screening
Knowledge Testing
Road Test Scheduling and Dispatch
Fee Collection
Driver Record Investigation
Highway Traffic Act Knowledge
Confidentiality

Benefits

Competitive Pay
Performance-Based Incentives
Benefits Promoting Well-Being and Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Ontario Driver’s Licence
Driver Examination Services
Highway Traffic Act
Identity Document Verification
Eligibility Assessment
Vision Screening
Applicant Photography
Written Knowledge Testing
Oral Knowledge Testing
Road Test Scheduling
Road Test Dispatch
Temporary Licence Issuance
Fee Collection
Driver Record Corrections
Confidentiality
Occupational Health and Safety
Environmental Policies
Drug and Alcohol Policies
Quality Procedures
Customer Service Agent Training
Intermediate Computer Skills

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