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Added 1 min ago
SD
Receiver, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Picton, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 6 mins ago
W
(CAN) Customer Service Manager
Walmart
St. Albert, AB
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 6 mins ago
QP
General Manager
QuadReal Property Group
North Vancouver, BC
- Full-time
The General Manager will report to the Vice President, Retail Operations and is responsible for the overall performance of Capilano Mall and Northwoods Village including financial,…
Added 6 mins ago
Project Manager I
City of Vancouver
Vancouver, BC
The position works with City of Vancouver staff from a variety of departments to progress engineering designs, planning and implementation related to the delivery of City Engineering…
Added 30 mins ago
NA
Data Analyst Safe Haven -Research and Innovation
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national…
Added 30 mins ago
AC
Manager, Maintenance
Aurora Cannabis Inc.
Mount Currie 6, BC
- Full-time
The Manager, Maintenance is responsible for managing the facility infrastructure, utilities, equipment, and maintenance program at the Alpine facility in Pemberton, BC. This role is…
Added 30 mins ago
NH
Child & Youth Worker - NH Vancouver
Nisa Helpline
Vancouver, BC
- Part-time
Reports to Home Manager Location Nisa Homes Vancouver
Added 30 mins ago
OT
Restaurant Assistant Manager
One Therapy Network
Golden, BC
- Full-time
The Assistant Manager supports full restaurant operations, guest experience, financial performance, and team development. Responsibilities align with NOC 60030, including planning,…
Added 30 mins ago
NH
Clinical Dietitian - Allied Health (Casual)
Northumberland Hills Hospital
Cobourg, ON
- Full-time
Reporting to the Clinical Manager Allied Health, the Clinical Dietitian will enact full scope of practice in the delivery of dietetic services that promote patient safety, quality, and…
Added 30 mins ago
IF
Account Manager Combo BDM / CDM
Impact Fulfillment Services
Kitchener, ON
- Full-time
Educate and develop the customer's interests in addition to Ryder services (Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract…
Added 30 mins ago
CO
Lead Internal Auditor
City of Brampton
Brampton, ON
- Temporary
Reporting to the Manager, Internal Audit, (or to the Director, Internal Audit on solo projects) this position plans, performs internal audit assurance and advisory engagements of moderate…
Added 30 mins ago
BC
Warehouse Operations Lead (Permanent)
Babcock Canada Inc.
Victoria, BC
- Full-time
Working for us, you’ll help ensure that Canada’s critical services and assets are readily available, reliable, and capable for our defence and civil customers and contribute to Babcock’s…
Added 30 mins ago
HS
Strategic Account Manager, Multisite
Henry Schein Canada
Niagara-on-the-Lake, ON
- Full-time
…partnerships? Henry Schein Canada is looking for a Strategic Account Manager to develop, grow and retain high-value customers operating across multiple…
Added 30 mins ago
SR
Senior Manager, Global Risk & Advisory Services
Swim Recruiting
Vancouver, BC
- $145,000 to $190,300 CAD / year
- Contract
Lead a team of auditors in our clients Global Risk & Advisory Services team, overseeing SOX testing and internal audits while managing financial and operational risk, guiding your team to…
Added 30 mins ago
MR
Financial Analyst
Match Retail
Mississauga, ON
- Full-time
Match Retail is a leading provider of sales execution, merchandising, and brand activation services for tier one brands across Canada. We partner with our clients to deliver measurable…
Added 30 mins ago
LS
Executive Assistant - Inclusive Education
Langley School District #35
Langley (District), BC · Langley, BC
- Full-time
…looking for a talented Executive Assistant – Learning Support Services (Exempt) to join the District's existing team of leaders who work collaboratively to maintain a healthy, safe, and…
Added 30 mins ago
TW
Manager, Maintenance
Trinity Western University
Langley (District), BC · Langley, BC
- $74,600 to $80,000 CAD / year
- Full-time
The Manager, Maintenance is responsible for planning, coordinating, and directing all daily functions related to the University’s physical assets. This includes purchasing parts and…
Added 30 mins ago
FS
Residential Youth Worker - Hourly
Family Services of Greater Vancouver
Vancouver, BC
- $27 CAD / hour
- Full-time
…immediate support for basic needs, connections to longer-term services, youth-led goal achievement, and service planning in a supportive, welcoming, low-barrier environment. Staff work…
Added 30 mins ago
WI
Project Manager, Transportation Engineering
WSP in Canada
Vancouver, BC
- Full-time
Lead multidisciplinary teams through planning, design, and construction phases, ensuring projects meet client expectations and WSP standards.
Added 35 mins ago
AR
Restaurant Assistant Manager
A&W Restaurants
Golden, BC
- Full-time
The Assistant Manager supports full restaurant operations, guest experience, financial performance, and team development. Responsibilities align with NOC 60030, including planning,…
Added 48 mins ago
VW
2518 - Permanent Full-Time Transition House Supervisor
Victoria Women's Transition House
Victoria, BC
- Full-time
Under the direction of the Manager, provides oversight of assigned programs and staff. May include other services mandated by contracts with provincial government ministries. Tasks include…
Added 1 hour ago
WI
Project Manager, Transportation Engineering
WSP in Canada
Langley (District), BC · City of Langley, BC
- Full-time
Lead multidisciplinary teams through planning, design, and construction phases, ensuring projects meet client expectations and WSP standards.
Added 1 hour ago
KE
Shipper and Receiver- Grande Prairie, AB
Kings Energy Services Ltd
Grande Prairie, AB
- Full-time
Taking direction and fulfilling responsibilities from the Branch Manager.
Added 1 hour ago
GO
Manager, Community Economic Development
Government of Nunavut
Kugluktuk, NU
- Full-time
Reporting to the Director, Community Operations, the Manager, Community Economic Development is accountable for delivering effective, efficient, fair and consistent regional program…
Added 1 hour ago
A
Customer Education Program Manager, Live Learning
Ashby
Canada
- Full-time
Hi, I'm Jace Talamantes. I founded Ashby's Customer Education function in 2025 and now lead the team. I am excited to be hiring a Customer Education Program Manager, Live Learning!

Serco

Deputy Supervisor - Full-Time-Brampton

Brampton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 15, 2026
Posting language: English
Posted: Oct 16, 2026

Original job description

Summary/Purpose

Position Description & Qualifications

Plan, organize and direct front-line employees on daily/weekly activities in the DTC, to meet Section service delivery objectives.
Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System, PDR’s, etc.
Responsible and accountable to meet the Project Agreement KPIs.

Key Responsibilities

Direct subordinate employees in performance of section tasks and responsibilities.
Perform hands on work in support of section service delivery objectives.
Accountable for performance management of subordinate employees, including authority to initiate corrective action in line with HR approval model.
Accountable to ensure all assigned deliverables and other reports are completed accurately and on time.
Accountable to ensure that standards for the accomplishment of short-term priorities are clearly articulated to staff and that resources are made available to achieve the standard.
Communicate key business objectives to front-line staff.
Visibly demonstrate Serco Values and work practices and ensure that all staff across the organization are practicing these Values daily.
Other related duties relevant to this position as may be required.
Other related duties relevant to this position as may be required
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.

Health & Safety, Environmental

Ensure compliance with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, and quality.
Responsible for the safety of all personnel, equipment, and facilities under the scope of this position, in accordance with Provincial, Serco and customer safety regulations and procedures.
Accountable for the implementation of plans to drive for results in the areas of safety, compliance, service delivery and cost.
Authority to stop work or service delivery for matters relating to H&S and regulatory compliance risks.

Other

Performs other tasks as assigned.

Job Requirements

EDUCATION /CERTIFICATIONS:

Post-Secondary education in a related field or possess a relevant combination of education
Possession of a valid Driver’s License i.e. A, B, M, Z, is preferred; if not, the ability to obtain all classes of licenses will be considered

KNOWLEDGE and EXPERENCE

Five years’ experience in a leadership capacity
Previous supervisory experience.
Experience and understanding of contracts, SOW and labour agreements.
Specific years required in specific roles or special knowledge
Comprehensive understanding of concepts and principles within own discipline and knowledge of others.
Ability to evaluate risk and related mitigation strategies.
Communicates effectively – able to articulate ideas in a clear and persuasive manner.

SKILLS/Competencies (Interpersonal Communication, Financial, Managerial, Problem Solving)

Excellent computer skills in MS Office suite.
Strong project management skills with the ability to work on and track multiple projects simultaneously.
Effective communication skills and ability to work cross functionally within the organization.
Excellent collaborative leadership and organizational skills.
Strong degree of integrity and judgment.
Able to effectively delegate authority as required.
Willing to take ownership for the outcomes of projects within scope of responsibility.
Strong planning, coordination, execution and analytical skills.
Proven ability to meet deadlines and changing priorities.
Fostering Change - The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness.
Thoroughness - The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment.
Decisiveness - The ability to make difficult decisions in a timely manner.
Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.
Personal credibility - To be responsible, reliable, and trustworthy.

Supervisory Leadership Skills

Capability in applying and ensuring consistent Performance Management practices (Coaching, Feedback, Expectations, Corrective Action).
Capability in working with Manager to ensure the overall development of direct reports.
Solid decision-making skills.
Team building aptitude, focus on productivity and collaboration.
Solid communication skills to appeal to broad audiences including managerial, direct reports, and cross-functional relationships.
Capability to influence others internally and externally, including senior leaders.
Presents with impact. This includes skillfully facilitating discussions and confidently expressing ideas and insights when appropriate.
Capability to exchange ideas and information effectively using tact and diplomacy when dealing with others.

Personal Attributes

Innovative, creative and agile.
Anticipates issues and opportunities and proactively responds.
Focuses on solutions; drives results; contributes ideas that will inform and support Manager with making tough decisions in ambiguous situations.
Maintains effective and sustainable teams of direct reports.
Highly accountable and motivated with a strong work ethic.

Mental And Physical Effort

Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day
Physical: Activities are low intensity, less than 2 hrs/day

Working Conditions

Little exposure to disagreeable elements
Minor risk of injury, harm or illness

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

Apply About employer

More about this job

Responsibilities

Lead and support front-line employees in daily service delivery, communicate objectives and priorities, and manage performance and assigned reporting. Ensure compliance with company, customer, health and safety, and regulatory requirements while driving results in safety, service delivery, compliance, and cost.

Requirements

Requires post-secondary education in a related field or a relevant combination of education, five years of leadership experience, and previous supervisory experience. Candidates should understand contracts, statements of work, and labour agreements, and demonstrate strong communication, project management, organizational, decision-making, and team leadership skills; a valid driver’s licence is preferred.

Skills

Front-Line Team Supervision
Performance Management
Project Management
Contract Management
Risk Assessment and Mitigation
Communication
Collaborative Leadership
Delegation
Planning and Coordination
Analytical Skills
Decision-Making
Team Building
Change Management
Microsoft Office
Health and Safety Compliance
Deadline Management

Benefits

Competitive Pay
Performance-Based Incentives
Benefits Supporting Well-Being and Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Serco Management System
MTO Standards
Code of Conduct and Ethics
Project Agreement KPIs
Performance Management
Corrective Action
Contracts
Statements of Work
Labour Agreements
Microsoft Office
Project Management
Risk Assessment
Risk Mitigation
Occupational Health and Safety
Environmental Compliance
Quality Compliance
Service Delivery
Cost Management
Employee Coaching
Employee Feedback
Team Building
Change Management
Delegation
Reporting
Driver’s Licence

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