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Added 11 mins ago
GL
Technical sales specialist
Groupe LD
Saguenay, QC
- Full-time
Assess client's needs and resources to recommend the appropriate goods or services
Added 26 mins ago
AF
Child Development Specialist
Allies for Every Child
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
The Child Development Specialist works under the supervision of the Director of Early Care and Education and with the guidance of the Head of Educational Excellence. The Child Development…
Added 56 mins ago
NB
Private Wealth Advisor (1859)
National Bank of Canada
Quebec, QC
- Full-time
…Private Banking 1859 team means acting as a preferred financial specialist for wealthy clients. This job allows you to have a positive impact on our organization, thanks to your skills in…
Added 56 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 56 mins ago
NB
Banking Advisor
National Bank of Canada
Dollard-Des Ormeaux, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 1 hour ago
AH
Senior Advisor
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…Manager, you'll help develop & advance programs, & practices that support PHS. Your work will include: Partnering with leaders, People Experience teams, WHS & other stakeholders to…
Added 2 hours ago
L
Client Operations Specialist
Leads.io
Remote, Canada
- $50,000 to $57,500 CAD / year
- Full-time
- Remote
We’re looking for a Client Operations Specialist to own the end-to-end rollout and quality assurance of our direct client campaigns at Leads.io.
Added 4 hours ago
AC
Early Careers: Broker, Risk Solutions - Halifax
Aon Corporation
NS · Halifax, Nova Scotia
- Full-time
…Aon’s risk analyzers and global delivery teams increasingly support routine execution, allowing Brokers to focus earlier on commercial judgment, market strategy and client…
Added 5 hours ago
A
Forward Deployed Engineer
Antasphere
Brussels, ON
- Contract
Three or more years building software, with at least one client project you owned end to end: scoping, delivery, support.
Added 5 hours ago
W
Corporate Procurement Specialist
Worley
AB
- Full-time
Worley Canada Construction is seeking an experienced Procurement Specialist to support project-site procurement. This hands-on role is responsible for timely, accurate, and commercially…
Added 5 hours ago
L
Community Specialist | Pine Centre Mall
lululemon
Prince George, BC
- Full-time
…design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on…
Added 6 hours ago
UO
Intermediate Coordinator, Academic Program Management
University of Ottawa
Ottawa, ON · Lamoureux Hall
- Full-time
Reporting to the Senior Specialist of Academic Program Management, responsible for executing logistical activities related to the delivery of programs within a faculty, service or research…
Added 6 hours ago
UO
Intermediate Administrative Assistant, Dean's Office
University of Ottawa
Ottawa, ON · Lamoureux Hall
- Full-time
Reporting to the Intermediate Specialist of Academic Human Resources, the incumbent provides administrative support to the faculty’s departmental chair to ensure smooth office operations…
Added 6 hours ago
A
Subcontracts Specialist
Actalent
North Vancouver, BC
- $44 to $53 CAD / hour
- Contract
Job Title: Subcontracts Specialist IIIJob Description
Added 6 hours ago
BT
Staff Accountant for Dresden
Baker Tilly Canada
ON · Chatham-Kent, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 6 hours ago
A
Technical Documentation & BOM Specialist
Actalent
Ottawa, ON
- $30 to $50 CAD / hour
- Contract
Job Title: Technical Documentation & BOM Specialist
Added 6 hours ago
A
Pi Historian Systems Specialist
Actalent
Calgary, AB
- $40 to $60 CAD / hour
- Full-time
The Data Historian Specialist provides full-time sustainment and support for a large, complex AVEVA PI historian environment serving a major Alberta utility-system operator. This role…
Added 6 hours ago
A
Document Control Specialist
Actalent
AB · Edmonton, AB
- $25 to $30 CAD / hour
- Full-time
We are seeking a highly organized and detail-oriented Administrative Assistant / Document Control Coordinator to support daily office operations in a manufacturing and production…
Added 6 hours ago
I
Market Structure Specialist
Iress
Toronto, ON
- Full-time
…colleagues across Iress, you’ll combine product expertise, client consulting and trading support to help keep our solutions competitive and aligned with the evolving needs of clients and…
Added 7 hours ago
RB
Client Advisor Intern
Royal Bank of Canada
Ajax, ON
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 8 hours ago
RB
Client Advisor
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 10 hours ago
Marketing Specialist, Executive Education, Edwards School of Business
University of Saskatchewan
Saskatoon, SK
The marketing specialist leads and executes the development and implementation of innovative, effective, and reliable communication and digital marketing strategies to advance the…
Added 10 hours ago
TS
Fire Protection Design Engineer - Associate Principal
TalentSphere Staffing Solutions
Ottawa, ON
- Full-time
This opportunity would take on greater technical ownership, leadership, client responsibility, business development, and influence, with a long-term path toward Principal-level leadership…
Added 10 hours ago
CR
Formulations Specialist
Charles River Laboratories
Montreal, QC
- Full-time
As a Formulations Specialist for our Formulations team at the Senneville location, you will prepare documentation and coordinate all activities related to assigned studies.
Added 10 hours ago
RP
Total Rewards Admin - Contract
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
Our client, a leading organization in the construction materials and building products industry, is seeking a Total Rewards Administrator (Contract). This role plays a key part in…

Serco

Resource Centre Employment Specialist- Full-Time-Calgary

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Position Summary

Position Description & Qualifications

As Serco expands its programs and partnerships in Canada, we are seeking dedicated Resource Centre Employment Specialists to deliver inclusive, front-line support that connects Albertans to employment services and community resources. This role requires strong organizational skills, a client-focused approach, and the ability to engage dynamically with job seekers, community partners, and service providers.

Resource Specialists provide front-end operational and client support, ensuring referrals are actioned quickly, appointments are coordinated, and Job Seekers can access practical, low-barrier assistance while maintaining strong data integrity. This role is essential in connecting Albertans to employment services and community resources efficiently and inclusively.

Core Responsibilities

Retrieve and process provincial referrals through Compass promptly.
Contact Job Seekers to schedule intake and assessment appointments with Case Managers.
Manage appointment scheduling, send reminders, and coordinate logistics.
Serve as the first point of contact for walk-in clients, providing navigation and basic support.
Offer guidance on digital tools such as MyAlberta, job boards, and online forms.
Facilitate workshops or group sessions to enhance job search and digital literacy skills.
Maintain accurate and timely data entry in Compass and other platforms.
Provide retention support and ensure data integrity across all systems.
Uphold accessibility standards and deliver inclusive, low-barrier services.
Collaborate with culturally diverse populations and community partners to connect Job Seekers to appropriate resources.

Qualifications

To succeed in this role, you will need:

High school diploma (minimum requirement).
At least 1 year of experience in employment services, digital navigation, or community resource coordination.
Minimum 1 year supporting digital literacy and job search activities.
Experience applying accessibility standards and inclusive service delivery, including accommodations for individuals with disabilities – 1 year.
Ability to work effectively with culturally diverse populations; multilingual skills are an asset.
Strong client-facing skills, including conflict resolution and empathy, to effectively support walk-in clients and diverse populations.
Strong organizational and time-management skills to ensure timely service delivery.
Excellent communication and interpersonal abilities for client engagement and coordination.
Proficiency with digital tools and platforms, including MyAlberta, job boards, and other digital navigation systems.
Experience supporting digital literacy, job search activities, and access to community-based services – 1 year.
Multilingual capacity and/or experience serving culturally diverse populations – 1 year.
Training in accessibility standards and inclusive service delivery – 1 year.
Experience generating reports or analyzing trends from Compass or similar systems to improve service delivery and demonstrate impact.
Ability to provide practical, low-barrier assistance while maintaining data accuracy.
Experience facilitating workshops or group sessions is considered an advantage.
Ability to adapt content to meet the needs of Clients with diverse learning styles and barriers.
Strong communication and engagement skills within group-based learning environments.

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

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More about this job

Responsibilities

Process provincial referrals, coordinate appointments and intake logistics, and provide front-line support to walk-in clients, including guidance with digital tools and access to community resources. Facilitate workshops, maintain accurate records in Compass and other systems, provide retention support, and deliver accessible, inclusive services in collaboration with community partners.

Requirements

A high school diploma and at least one year of experience in employment services, digital navigation, or community resource coordination are required, along with experience supporting digital literacy and job search activities. Candidates should have strong client-facing, organizational, communication, and digital skills, and experience with inclusive service delivery; multilingual ability and workshop facilitation are assets.

Skills

Client Support
Appointment Scheduling
Referral Processing
Digital Literacy Support
Job Search Assistance
Community Resource Coordination
Data Entry and Data Integrity
Accessibility and Inclusive Service Delivery
Conflict Resolution
Empathy
Organization and Time Management
Communication and Interpersonal Skills
Digital Navigation
Workshop Facilitation
Cultural Competence
Reporting and Trend Analysis

Benefits

Competitive Pay
Performance-Based Incentives
Benefits Supporting Well-Being and Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Compass
MyAlberta
Provincial Referrals
Employment Services
Job Seekers
Case Managers
Intake and Assessment
Appointment Coordination
Digital Literacy
Job Boards
Online Forms
Digital Navigation
Community Resources
Community Partners
Accessibility Standards
Inclusive Service Delivery
Low-Barrier Assistance
Data Integrity
Data Entry
Retention Support
Workshop Facilitation
Group Sessions
Job Search Skills
Conflict Resolution
Culturally Diverse Populations
Service Delivery Reporting
Trend Analysis

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