Jobs in Canada

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Added 12 mins ago
Associate Director, Pension Planning and Performance Reporting (15-Month Contract)
University Pension Plan
Toronto, ON
The Associate Director, Pension Planning & Performance Reporting (15-Month Contract) is accountable for leading the development and delivery of Pension Services reporting and analytics,…
Added 12 mins ago
MH
Program Manager - Infectious Disease Control (IDC) (1 full-time position)
Middlesex-London Health Unit
London, ON
- Full-time
…Manager, Infectious Disease Control (IDC). Reporting to the Director, Environmental Health, Infectious Diseases and Clinical Services, the Manager provides strategic and operational…
Added 12 mins ago
FH
MRI Technologist - Abbotsford Regional Hospital and Cancer Centre
Fraser Health
Abbotsford, BC
- Part-time
…absence, and performance appraisals; makes recommendations to the Director on how services may be…
Added 12 mins ago
T
TDS Operations Analyst III
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 12 mins ago
M
Director of Cloud & Kubernetes Platform
McKesson
Mississauga, ON
- Full-time
We seek a visionary and technically accomplished Director of Cloud & Kubernetes Platform Engineering to lead the design, development, and evolution of our cloud-native platform…
Added 12 mins ago
TH
Manager, Finance
The Health Employers Association of BC
Vancouver, BC
- Full-time
Reporting to the Senior Director, Financial Services and Controller, the Manager, Finance is accountable for the financial accounting and reporting functions of HEABC in accordance with…
Added 12 mins ago
NE
Manager, Partnerships & Corporate Accounts (GTA)
Noble Education Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Department: Corporate Business Development & Growth
Added 28 mins ago
CM
2026-070 - TFT Human Resources Administrator
Canadian Mental Health Association HPE
Belleville, ON
- Full-time
The Canadian Mental Health Association Hastings Prince Edward (CMHA HPE) provides a wide range of services and programs to support individuals aged 16 and older in achieving their mental…
Added 28 mins ago
LH
2600003013 - Patient Care Manager 3West & Outpatient Psychiatry
Lakeridge Health
Ajax, ON
- Internship
Must have satisfactory performance record;
Added 43 mins ago
I
Director Media, Americas
Incubeta
Remote, Canada
- $226,000 to $268,500 CAD / year
- Full-time
- Remote
As Director Media, Americas, you lead Incubeta’s media function across the US and Mexico markets. You are accountable for the people, the quality and the results of media delivery for our…
Added 43 mins ago
Registered Practical Nurse
County of Wellington
Fergus, ON
Work Hours: Must be available to work one weekend per four-week period, one weekday per week, and one on-call shift every two weeks
Added 43 mins ago
LS
N26009 Speech Language Pathologist
Lethbridge School Division
Lethbridge, AB
- $16,800 to $41,400 CAD / year
- Temporary
Proof of Education and Certification is required
Added 43 mins ago
Credit Analyst - Director, Complex Credits Group - Toronto
Fitch Group
Toronto, ON
Director, Global Infrastructure - Complex Credit Group
Added 43 mins ago
Secretary 3
The Government of Nova Scotia
Halifax, NS
As the Secretary 3, you provide administrative and coordination support to the Executive Director of Policy and Corporate Services at Communities, Culture, Tourism and Heritage. Your work…
Added 43 mins ago
RP
Director, Lab to Market
RRC Polytech
Winnipeg, MB
- $124,693 to $166,917 CAD / year
- Full-time
Red River College Polytechnic is seeking a national Director, Labs4 to lead the transformative national College-University network for entrepreneurship and research commercialization. With…
Added 43 mins ago
A
partenaire d’affaires en ressources humaines (HRBP) bilingue
Adecco
Longueuil, QC
- $90,000 to $100,000 CAD / year
- Full-time
Collaborer avec les équipes RH américaines et les services RH partagés afin d'assurer l'application cohérente des programmes et des politiques.
Added 43 mins ago
MA
Director, BC Operations and Legal Administration
MLT Aikins LLP
Vancouver, BC
- $150,000 to $185,000 CAD / year
- Full-time
The Director leads the office's legal support, office services and finance team members and exemplifies the firm’s “one-team” culture. They develop staff leadership capability, a strong…
Added 43 mins ago
TP
Head of Legal (Canada)
The PeterSan Group and PeterSan Legal Staffing
Toronto, ON
- $200,000 to $300,000 CAD / year
- Full-time
This is a senior (Senior Vice President or Managing Director) hands-on legal leadership opportunity for an attorney with substantial experience in Canadian securities law, private fund…
Added 44 mins ago
Director of Policies, Programs and Oversight
Health, Seniors and Long Term Care
Winnipeg, MB
Reporting to the Executive Director, the Director of Policies, Programs and Oversight provides operational oversight for the Non-Insured Benefits Branch, ensuring effective provincial…
Added 58 mins ago
SH
Fixed-Term Pharmacy Assistant (Markham, ON) - Onsite
Sentrex Health Solutions
Markham, ON
- Full-time
…cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative…
Added 58 mins ago
A
Director, Mechanical & Electrical, Atlantic
AtkinsRéalis
St. John's, NL · Bedford, NS
- Full-time
AtkinsRéalis is seeking a Director, Mechanical & Electrical, Atlantic Canada to lead and grow our regional M&E practice. This senior leadership role is accountable for the performance and…
Added 58 mins ago
H
Lifecycle and Email Marketing Specialist
HighlightTA
Remote, Canada
- $60,000 to $75,000 CAD / year
- Full-time
- Remote
…renewal and abandoned cart flows, to program designs set by the Director of…
Added 58 mins ago
OT
Senior Product Marketing Manager
Open Text Corporation
Richmond Hill, ON · Waterloo, ON
- Other
Reporting to the Senior Director of Product Marketing for Experience, you’ll collaborate closely with Digital Fax Product Management, Sales, Sales Enablement, Analyst Relations, Demand…
Added 58 mins ago
RB
Director, Newcomer Channel Strategy & Operations
Royal Bank of Canada
Toronto, ON
- Full-time
As Director, Newcomer Channel Strategy & Operations, you will lead the strategy and evolution of the channels, capabilities and partnership operations required to deliver a differentiated…
Added 58 mins ago
R
Manager, Chief Control Office - SOX
RBC
Toronto, ON
- Full-time
…impact RBC's financial statements. Reporting to the Senior Director, the Manager will provide SOX 404 and 302 compliance expertise, manage SOX trackers and stakeholder relationships, and…

Serco

Senior Employment Services Manager-FT-Kitchener, Waterloo, Barrie- Term

Kitchener, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience in a senior position with Bachelor Degree in Management or a related field.
Posting language: English
Posted: Oct 8, 2026

Original job description

Position Description & Qualifications

Position Description & Qualifications

As the Senior Employment Services Manager you will manage the full cycle of the Serco portfolio for the assigned Catchment Area: supporting, developing and challenging service delivery partners to meet and exceed performance targets and maintain contract compliance in the pursuit of Customer Service Standards and Key Performance Indicators. You will build strong, collaborative working relationships with service delivery partners; advise and guide; build realistic pipeline reporting; challenge and address under-performance and non-compliance. You will regularly review the supply chain to ensure it is fit for purpose and has the capacity to meet performance targets. You will work with External Stakeholders, providing performance updates at review meetings and partnership meetings.

As the world experiences significant workforce shortages in all sectors which are further exasperated by the ongoing pandemic, now more than ever employment service play a vital part in rebuilding the economy. As a key member of Serco’s Employment Services team, you will build key relationships that will support community job seekers and businesses and help to build a healthy economy from a community lens.

As the Senior Employment Services Manager, you will provide leadership to a multi-disciplinary team to deliver quality employment services to Ontarians within the Kitchener area.

In This Role, You Will

Build and maintain key relationships with community groups and businesses that will ensure success of employment services.
Establish meaningful relationships that will result in improved employment results for specialized populations and disadvantaged or marginalized groups: Indigenous, Black and Racialized, People with Disabilities, Newcomers to Canada, Francophone, LGBTQ2S.
Oversee overall service delivery and performance of the Service Providers (SP’s).
Conduct weekly performance review meetings, and support the Employment Services Director in contract reviews, with SP’s.
Support SP’s in identifying opportunities to improve contract performance and, working with Serco’s.
Quality Manager and Partnership Manager to support SP’s in appropriate strategies and establishing goals to address under-performance; develop and monitor performance improvement plans.
Identify and report on risks and issues as appropriate, and lead on resolution of operational, contractual and performance issues as they arise with SP’s.
Encourage SP partners to commit to a practice of continuous improvement and the sharing of best practice among the Serco ES network. Co-ordinate quarterly partnership meetings with supply chain partners to update on performance and share best practices.
Build an understanding of SP’s current and future needs and priorities regarding the ES contract, and use such understanding to inform and influence the development of an effective network of partners to deliver employment services.
Build effective and productive relationships with partners based on three key factors for success: mutual trust and understanding, open-ness and excellent communications, and a joint approach to managing delivery.
Act as a point of escalation within Serco’s complaints handling protocols, listening to participants’ complaints and identifying and facilitating solutions with supply chain partners, or further escalating unresolved issues.
Establish a collaborative working environment among all stakeholders to facilitate partnership working and high level of motivation, innovation and communication.
Undertake such additional duties as may be reasonably required, commensurate with the level of responsibility within the area.
This role has reporting responsibilities and therefore support to ensure success of the direct reports.

To Be Successful In This Role, You Will Have

Effective communication skills and ability to work cross functionally within the organization.
Bilingual (French and English) is considered an asset.
Solid technical, business and project management knowledge.
Excellent collaborative leadership and organizational skills.
Stellar internal and external relationship building skills.
Strong degree of integrity and judgment.
Able to effectively delegate authority as required.
Willing to take ownership for the outcomes of projects within scope of responsibility.
Strong planning, coordination, execution and analytical skills.

Qualifications

Detailed understanding of Ontario employment services programs and the employability sector. Experience in other jurisdictions may be considered.
Demonstrable understanding of the education and skills training sectors, their market opportunities and key organizations.
Experience operating in a multi-stakeholder environment.
Politically incisive in communicating effectively with customers, sector stakeholders, partners and external bodies as relevant.
5+ years of experience in a senior position with Bachelor Degree in Management or a related field.
Excellent people leadership skills.
Must be skilled in communicating, cross cultural management, organizational culture development and motivating staff.
Thorough understanding of all aspects of operational safety, environmental and security/confidentiality issues.
Must be able to Pass Criminal Record Check (CPIC).

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage employment service delivery partners and the assigned portfolio, monitoring performance, contract compliance, risks, and improvement plans. Build relationships with community organizations, businesses, and stakeholders while leading a multidisciplinary team and resolving operational or participant concerns.

Requirements

Requires at least five years of senior-level experience and a bachelor’s degree in management or a related field, along with knowledge of Ontario employment services and the employability sector. Candidates should have strong leadership, communication, stakeholder-management, and operational skills, and must be able to pass a criminal record check.

Skills

Collaborative Leadership
Communication
Relationship Building
Project Management
Organizational Skills
Planning and Coordination
Analytical Skills
Performance Management
Contract Compliance
Stakeholder Management
Cross-Cultural Management
Staff Motivation
Delegation
Risk and Issue Resolution
Continuous Improvement
Employment Services

Benefits

Competitive Pay
Performance-Based Incentives
Benefits Promoting Well-Being and Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Employment Services
Ontario Employment Services
Employability Sector
Service Delivery Partners
Contract Compliance
Key Performance Indicators
Customer Service Standards
Performance Reviews
Performance Improvement Plans
Supply Chain Management
Stakeholder Management
Partnership Meetings
Community Engagement
Workforce Development
Project Management
Risk Management
Operational Safety
Environmental Safety
Security and Confidentiality
Continuous Improvement
Cross-Cultural Management
People Leadership
Criminal Record Check

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Work requirements

Jobs in Canada