Jobs in Canada

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Added 12 mins ago
Program Manager, Sr. Specialist 1
L3Harris Technologies
ON · Waterdown, ON
Directs all phases of programs from inception through completion. Drives program execution in order to achieve key business and financial objectives for orders, revenue recognition,…
Added 12 mins ago
Assistant Manager
Bunge
Ituna, SK
…solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed - in…
Added 12 mins ago
SP
People & Culture Advisor / Conseiller/Conseillère en ressources humaines et culture d’entreprise
Sekure Payment Experts
Dollard-Des Ormeaux, QC
- Full-time
Reporting to the Manager, People & Culture, the People & Culture Advisor will partner with the HR management team to develop and implement HR policies, programs and practices for the…
Added 27 mins ago
CF
Manager, Finance (Wealth)
CI Financial
Toronto, ON
- Full-time
This role follows our in office work model and requires employees to be onsite four days per week to support collaboration and business needs
Added 27 mins ago
TC
Workday Integration Analyst
Tata Consultancy Services
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest…
Added 27 mins ago
IB
Associate Director, Executive MBA, Recruitment and Admissions
Ivey Business School at Western University
London, ON
- Full-time
We acknowledge that Ivey Business School is located on the traditional lands of the Anishinaabek, Haudenosaunee and the Lūnaapéewak, on lands connected with the Dish with One Spoon Covenant…
Added 28 mins ago
D
Client Service Associate
Dialectica
Montreal, QC
- Full-time
The Client Service team is the revenue epicenter of our business. A career in the Client Service team at Dialectica is more than just a job; it’s an opportunity to build an accelerated…
Added 28 mins ago
K
Director, IT Managed Services
Klick
Toronto, ON
- Full-time
…agencies on the planet, Klick is consistently recognized for its people-first culture as a Great Place to Work, Best Workplace for Women, Best Workplace for Inclusion, Most Admired…
Added 28 mins ago
S
Bilingual Supervisor, Customer Service
Serefin
Remote, Canada
- $55,000 to $65,000 CAD / year
- Full-time
- Remote
…dynamic team by recruiting and retaining the most talented people. Our environment is reflective of our commitment to fostering our corporate values…
Added 28 mins ago
B
Investment Bank Diversified Industries, Analyst
Barclays
Toronto, ON
- Full-time
Partner with other functions and business areas.
Added 28 mins ago
RU
Inside Sales Analyst - Canada
RSM US LLP
AB · Toronto, ON · Calgary, AB
- Full-time
Must possess impeccable confidence conversing via phone, video conferencing and email, required
Added 42 mins ago
M
Lead, Enterprise IT VMO
McKesson
Mississauga, ON
- Full-time
…the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from…
Added 42 mins ago
L
Field Marketing Manager, Canada
Logitech
ON · Offsite - Canada - ON
- Full-time
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
Added 42 mins ago
Sales Strategy and Operations Intern (Summer 2027)
ExaCare AI
Toronto, ON
Lead and run ad hoc analysis for key business questions from Sales leadership
Added 42 mins ago
Business Development Representative Intern (Summer 2027)
ExaCare AI
Toronto, ON
We're looking for a Business Development Representative Intern to join our Sales team and help build the top of funnel for one of exacare ai's fastest-growing customer segments. You'll work…
Added 42 mins ago
Solutions Consultant Intern (Summer 2027)
ExaCare AI
Toronto, ON
…implementation experiences for our customers. You'll work closely with Business Operations Managers, Solutions Consultants, Product, Engineering, and Sales to understand customer workflows,…
Added 42 mins ago
Growth and Marketing Intern (Summer 2027)
ExaCare AI
Toronto, ON
Help test and execute growth tactics across channels, including email, paid, content, events, and partner programs, then turn performance insights into next-step recommendations.
Added 42 mins ago
Data and Analytics Intern (Summer 2027)
ExaCare AI
Toronto, ON
…BizOps to build customer-facing dashboards, answer important business questions, and help identify opportunities to make data and analytics a more valuable part of our product and customer…
Added 57 mins ago
RA
Director, Transportation & Network Development
Reimer Associates Inc.
ON · Greater St-Catharines-Niagara Metropolitan Area
- $140,000 to $160,000 CAD / year
- Full-time
The successful leader will bring a strong blend of strategic thinking, hands-on execution, financial acumen, and people leadership. Beyond ensuring reliable day-to-day transportation…
Added 57 mins ago
IG
Bilingual EA & Site Coordinator
Insight Global
Montreal, QC
- $30 to $35 CAD / hour
- Full-time
Partner across business units to address site needs and support employee experience.
Added 57 mins ago
QM
Spécialiste principal en affaires réglementaires / Senior Regulatory Affairs Specialist
Quantum Management Services Ltd.
Montreal, QC
- $100,000 to $115,000 CAD / year
- Contract
Added 57 mins ago
C
Senior Capture Manager – National Strategic Pursuits
CIMA+
Mississauga, ON
- $156,960 to $200,000 CAD / year
- Full-time
Partner with sector leaders and business development teams to identify, qualify, and prioritize opportunities aligned with national growth objectives.
Added 58 mins ago
DS
Marketing Lead
Devoted Studios
Remote, Canada
- Full-time
- Remote
…conversation. You will report directly to the CEO, work as a genuine partner to her, raising the bar on what we already do well, keeping everything tightly connected to what actually…
Added 58 mins ago
R
Administrative Assistant, MS
Ricoh
Mississauga, ON
- Part-time
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We…
Added 1 hour ago
Associate Manager, Payroll
The Hershey Company
Mississauga, ON
At Hershey, we are committed to making a meaningful difference in the communities where we live, work, and do business. This commitment originated with our founder, Milton Hershey, and…

Serefin

Bilingual Supervisor, Customer Service

Remote, Canada

Remote

$55,000 to $65,000 CAD / year · Full-time

Apply on serefin.pinpointhq.com About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $65,000 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 11, 2026

Original job description

Bilingual Supervisor, Customer Service

Department: Serefin Experiences

Employment Type: Full Time

Location: Remote

Compensation: CA$55,000 - CA$65,000 / year

Description

Who Are We?

Serefin Experiences is a young and energetic company delivering exceptional client service. In continuing to build an inclusive workplace where everyone feels valued and appreciated, we are growing our dynamic team by recruiting and retaining the most talented people. Our environment is reflective of our commitment to fostering our corporate values of
Collaboration - We work as one team to delight our customers and build strong relationships that last.

Integrity - We conduct ourselves with the highest level of honesty and transparency and place a premium on clarity and focus.
Leadership - We are empowered to take the initiative – to proactively deliver to our partner's unique needs and help drive our company’s growth.
Ownership - We are personally accountable for our actions and, as professionals, are proud to deliver on our commitments.
Creativity - We provide innovative, flexible solutions that lead us, and our partners, into the future.
Community - We value each other and work together to have a positive impact on the world around us.
Fun - We create a culture that attracts extraordinary talent, welcomes diversity, and brings enjoyment into the workplace.

What Is The Opportunity?

We are currently seeking a Supervisor, Customer Service, to join our multi-channel Contact Centre who will work remotely. In this exciting and challenging Supervisor role, you will report to the Manager, Customer Service, while leading a team of 20-30 Customer Service Representatives and Team Leads. The Supervisor is responsible to staff, develop, train and coach the team in delivering an exceptional customer experience in each interaction and monitor the team's ongoing performance levels. Our ideal candidate is a decisive and effective communicator across a wide range of stakeholders who can motivate a team and possesses excellent verbal and written skills, superior organizational and multi-tasking skills with a can-do attitude who thrives in a fast-paced high-volume setting.

What Is Your Day Going to Look Like?

Communicate latest updates on programs, policies, procedures, requirements, initiatives to team
Listen to calls and review scorecards; schedule coaching session and provide training and coaching including role playing and Q&A component and attend to any questions or concerns such as clarifications of program details or call workflow
Monitor individual agent and overall team’s performance including QA scores and internal call quality standards, schedule adherence and KPI requirements and address issues as appropriate
Collaborate with Managers and Supervisors on procedural matters, training material, unexpected technical issues, questions or concerns which may impact customer experience and assist in the production of program documentation delivered to the agents for their sound understanding of protocols
Handle specific requests from the agents with regards to work schedule, time off, etc.
Monitor overall agent schedule to ensure proper coverage for each campaign and request appropriate adjustments as needed
Track agent hours for Payroll
On Call coverage as assigned
When possible, participate in team building games and activities
Other duties as assigned

Key Responsibilities

Facilitate the success and ongoing development of a customer service team sharing your expertise of client programs, policies and procedures in continuously striving for an exceptional customer experience and meeting customer service goals reflecting customer satisfaction and loyalty
Professionally manage customer escalations, assist in troubleshooting and resolving issues
Support and oversee back-office operations and ticket management
Accurately collect and input data related to customer and team interactions, agent productivity and issue resolution to meet business reporting and analytical requirements
Engage with Quality Assurance and RTA/Planning teams to understand and ensure your agents’ performance on quality scores and schedule adherence both on an individual and overall team basis
Collaborate with Managers and Supervisors to identify gaps or inefficiencies in procedures, create new training material and capitalize on coaching and mentoring opportunities to meet team’s KPIs
Foster a healthy and pleasant work environment offering encouragement, guidance and constructive feedback in a positive, respectful, objective and tactful manner
Communicate updates to company or client programs, policies, procedures and initiatives
Oversee special projects as assigned by Manager
Assist in front and/or back-office customer service needs as required

Skills, Knowledge and Expertise

1+ years proven experience as a Call Center Supervisor or similar supervisory position
2+ years experience in customer service with a high standard of care and customer-focused mindset
Strong management and leadership skills and capable of efficiently managing workflow
Superior empathy and effective listening skills, ability to handle difficult or sensitive situations and skilled in conflict resolution, meeting the needs of both the customer and the business
Computer knowledge including advanced Microsoft Office Suite and previous experience with NICE software an asset
Proficiently bilingual, spoken and written - English/French
Exceptional inter-personal skills, proactive with a strong desire to coach, train and build skillsets to enhance team’s capabilities and maintain quality in all aspects of work
Adapt well to change and quickly and successfully, when necessary, shift priorities as needed
Proven time-management skills with the ability to work effectively and meet all deadlines
Analytical and critical thinking while solving complex problems, detail-oriented and keenly thorough
Must successfully complete initial training and you will also be required to attend ongoing training and educational sessions to develop and refine skills and performance
Varied shifts, flexible full-time schedule available - 24/7, 365 days per year including weekends

Apply on serefin.pinpointhq.com About employer

More about this job

Responsibilities

Lead, coach, and develop a team of 20–30 customer service representatives and team leads, monitoring service quality, productivity, schedule adherence, and KPIs. Manage escalations and ticket operations, communicate program updates, support reporting and training, and collaborate with other teams to improve procedures and customer experience.

Requirements

Requires at least one year of call center supervisory experience and two years of customer service experience, along with strong leadership, communication, coaching, conflict resolution, and organizational skills. Candidates must be proficient in spoken and written English and French; advanced Microsoft Office knowledge is required, while NICE software experience is an asset.

Skills

Team Leadership
Customer Service
Coaching And Training
Performance Management
Conflict Resolution
Quality Assurance
Schedule Adherence
Workflow Management
Back-Office Operations
Ticket Management
Data Collection And Reporting
Microsoft Office Suite
NICE Software
English-French Bilingual Communication
Analytical And Critical Thinking

Remote locations

Toronto, Ontario, Canada

Remote locations (standardized)

Toronto, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Customer Service
Team Leadership
Customer Experience
Customer Satisfaction
Customer Loyalty
Coaching
Training
Performance Monitoring
Quality Assurance
Schedule Adherence
Key Performance Indicators
Customer Escalations
Conflict Resolution
Back-Office Operations
Ticket Management
Payroll
Workforce Planning
Call Quality
Program Documentation
Microsoft Office Suite
NICE Software
English-French Bilingual
Data Reporting
Process Improvement
Remote Work

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Jobs in Canada