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FE
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SereneAid

Senior ServiceNow Developer & Platform Architect

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Original job description

Senior ServiceNow Developer & Platform Architect
Location: 222 Jarvis Street, Toronto, ON
Work Arrangement: Onsite – 5 days per week
Contract: October 5, 2026 – March 31, 2027
Security Clearance: CRJMC

Position Overview
We are seeking a Senior Software Developer – ServiceNow to support the Cyber Security Division within the Ministry of Public and Business Service Delivery and Procurement. The successful candidate will provide hands-on ServiceNow development, solution architecture, platform strategy, and system administration in a complex enterprise environment.
The resource will be responsible for designing, developing, testing, deploying, supporting, and continuously improving scalable ServiceNow solutions. The role also requires experience translating business and technical requirements into sustainable platform solutions, developing ServiceNow roadmaps and architecture standards, and supporting platform modernization initiatives.
Key Responsibilities

Design, develop, test, deploy, and maintain ServiceNow applications, workflows, integrations, automation solutions, and platform enhancements.
Develop and continuously expand data pipelines through extraction, transformation, and loading (ETL) activities.
Translate technical and business requirements into detailed programming specifications and working, tested applications.
Develop, compile, maintain, and conduct unit testing of data-driven programs.
Develop and support ServiceNow portals and Customer Service Management (CSM) solutions.
Troubleshoot and resolve technical issues arising during software implementation, operation, conversion, and migration activities.
Provide ServiceNow solution architecture, technical leadership, and platform governance.
Develop and maintain ServiceNow architecture standards, roadmaps, and platform modernization strategies aligned with business objectives.
Participate in solution design, architecture reviews, technical governance, and platform transformation initiatives.
Support ServiceNow platform administration within complex enterprise environments.
Manage platform upgrades, patching, releases, cloning, security, configuration, and instance health.
Manage users, roles, groups, access controls, system configuration, and platform governance.
Support platform availability, performance, reliability, and operational excellence.
Provide operational support, deployment coordination, change management, and technical documentation.
Follow SDLC, Agile/DevOps, testing, deployment, and code-management practices.
Evaluate and leverage emerging ServiceNow capabilities, including AI, Automation Engine, Predictive Intelligence, and Virtual Agent.

Requirements

Mandatory Technical Requirements
1. ServiceNow Development – 40%
Candidates must have 5+ years of hands-on ServiceNow development experience, including:

JavaScript
HTML
CSS
AngularJS
REST/SOAP APIs
Integration Hub
Flow Designer
ServiceNow custom application development
ServiceNow workflows
Integrations and automation
Platform enhancements
SDLC and Agile/DevOps methodologies
Testing, deployment, and code management
ServiceNow Portals
Customer Service Management (CSM)

2. ServiceNow Architecture, Strategy & Roadmap – 30%
Candidates must have:

5+ years of ServiceNow platform experience.
3–5 years of experience in ServiceNow solution architecture and/or platform governance roles.
Experience developing ServiceNow roadmaps, architecture standards, and platform modernization strategies.
Strong knowledge of:

ServiceNow platform architecture
CSDM
CMDB
Integrations
Data models
Security
Governance

Experience leading solution design and architecture reviews.
Experience with technical governance and platform transformation initiatives.
Ability to translate business requirements into scalable, sustainable, future-state ServiceNow solutions.
Knowledge of ServiceNow AI, Automation Engine, Predictive Intelligence, Virtual Agent, and emerging ServiceNow capabilities.

3. ServiceNow System Administration – 30%
Candidates must have:

5+ years of ServiceNow administration experience in complex enterprise environments.
Experience with:

Platform upgrades
Patching
Release management
Instance cloning
Security
Instance health

Strong knowledge of:

User administration
Roles and groups
Access controls
System configuration
Platform governance

Experience maintaining ServiceNow platform availability, performance, reliability, and operational excellence.

Critical Must-Have Requirement
The following requirements are mandatory and should be clearly demonstrated on the resume:

5+ years hands-on ServiceNow development
ServiceNow Portal development experience
Customer Service Management (CSM) experience
ServiceNow Certified Implementation Specialist – Vulnerability Response (CIS-VR)
5+ years ServiceNow platform experience
3–5 years solution architecture/platform governance experience
5+ years ServiceNow system administration experience
Experience with JavaScript, HTML, CSS, AngularJS, REST/SOAP, Integration Hub, and Flow Designer
Experience with CSDM, CMDB, integrations, data models, security, and governance
Ability to work onsite 5 days per week at 222 Jarvis Street, Toronto
Ability to obtain/hold the required CRJMC security clearance

Preferred Certifications

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, Security Operations, IRM, or equivalent
ServiceNow Certified Technical Architect (CTA) – strong asset
ITIL v4 Foundation or higher

Preferred Experience

Experience providing operational support for ServiceNow development and administration.
Deployment coordination and release support.
Change management.
Technical and operational documentation.
ServiceNow platform modernization and transformation.
Experience working in large, complex enterprise environments.

Work location is onsite 5 days per week at 222 Jarvis Street, Toronto.

Apply About employer

More about this job

Responsibilities

Design, develop, test, deploy, and maintain ServiceNow applications, workflows, integrations, portals, and automation, while providing solution architecture and technical leadership. Administer and modernize the enterprise platform, including upgrades, security, releases, instance health, governance, and operational support.

Requirements

Requires at least five years of ServiceNow development, platform experience, and system administration, plus three to five years in solution architecture or platform governance. Must demonstrate portal and CSM experience, CIS-VR certification, proficiency with the specified ServiceNow technologies and architecture concepts, and availability to work onsite five days per week in Toronto with the required CRJMC clearance.

Skills

ServiceNow Development
ServiceNow Architecture
ServiceNow Administration
JavaScript
HTML
CSS
AngularJS
REST/SOAP APIs
Integration Hub
Flow Designer
ServiceNow Portals
Customer Service Management
CSDM
CMDB
Platform Governance
Vulnerability Response

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
JavaScript
HTML
CSS
AngularJS
REST APIs
SOAP APIs
Integration Hub
Flow Designer
Customer Service Management
ServiceNow Portals
CSDM
CMDB
ETL
ServiceNow Architecture
Platform Governance
Platform Modernization
Vulnerability Response
CIS-VR
ServiceNow AI
Automation Engine
Predictive Intelligence
Virtual Agent
Agile
DevOps
SDLC
ITIL v4
CRJMC Security Clearance
Release Management
Access Controls

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