Field Operations Support Assistant
- MB, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Our associates celebrate lives. We celebrate our associates.
Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties.JOB RESPONSIBILITIES
- Greets guests and visitors, offering assistance when entering the building
- Notifies staff members when appointments arrive and escorts guests to appropriate room
- Answers routine questions associated with services, products, location directions, etc.
- Immediately notifies and involves management with customer service and security issues
- Receives deceased belongings from family and follows chain of custody procedures
- Answers, screens, and routes incoming calls to appropriate staff members
- Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.
- Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
- Receives incoming mail and packages
- Maintains organized and current electronic and paper files and records, such as deeds and trust files
- May perform light typing, proofreading, data entry or printing
MINIMUM REQUIREMENTS
Education
- High School Diploma or equivalent
Experience
- Six months general office, receptionist, or administrative support experience preferred
- Proficient at operating telephones, fax, copier
Knowledge, Skills and Abilities
- Working knowledge of MS Office Suite
- Clear and professional speaking voice and tone
- Professional interpersonal skills to handle sensitive and confidential situations
- Position continually requires demonstrated poise, tact and diplomacy
- Ability to work schedule including Saturday and or Sunday and beyond standard business hours
More about this job
Responsibilities
The Field Operations Support Assistant is responsible for greeting visitors, managing incoming calls, and providing general administrative support to the office. They also ensure the facility remains comfortable for families and maintain accurate electronic and paper records.
Requirements
Candidates must have a high school diploma or equivalent and at least six months of experience in an office or receptionist role. Proficiency in MS Office and the ability to operate standard office equipment like phones, faxes, and copiers is required.
Skills
- Receptionist duties
- Customer service
- Administrative support
- Telephone operation
- Data entry
- MS Office Suite
- Communication skills
- Interpersonal skills
- Office equipment operation
- Record keeping
- Scheduling
- Conflict resolution
- Professionalism
- Diplomacy
- Attention to detail
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
Keywords
- Receptionist
- Administrative Support
- Customer Service
- Front Desk
- Data Entry
- MS Office Suite
- Record Keeping
- Office Administration
- Clerical
- Communication
- Scheduling
- Office Equipment
- Professionalism
- Diplomacy
- Chain of Custody