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Service Corporation International

Field Operations Support Assistant

Winnipeg, MB, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1 - 2 years of experience in an office clerical or customer service capacity required
Posting language: English
Posted: Oct 26, 2026

Original job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

Prepares death certificates, prayer cards and related documents
Completes required permits and or certificates
Prepares and processes Veteran’s Paperwork
Prepares marker monument placement paperwork
Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
Prepares and distributes daily schedules, reports, and documents
Receives and processes payments and contracts
Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
Orders office supplies
Oversees the processing of installation orders to grounds and maintenance departments
Processes accounts payable transactions
Assists with the preparation of obituaries
Assists Location Management, Sales, Family Service Counselors and payroll as needed
Acts as backup to Receptionist
Greets family members and friends
Communicates client family’s needs promptly and accurately to the appropriate staff member
Conveys a sense of concern and empathy with client family members at all times
Responds to customer inquiries via telephone, internet and in person
Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

High School or equivalent

Experience

1 - 2 years of experience in an office clerical or customer service capacity required
Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
MS Office Suite experience preferred
Basic mathematics skills required
Good verbal and written communication skills
Strong organizational skills and detail oriented
High level of compassion and integrity
Ability to maintain confidentiality

Postal Code: R3T 5Y4Category (Portal Searching): Administration and ClericalJob Location: CA-MB - Winnipeg

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More about this job

Responsibilities

Provides administrative and clerical support to funeral home operations, including preparing required documents, processing payments and contracts, managing inventory, and coordinating orders. Greets and assists families and other customers with empathy, responds to inquiries, and communicates their needs to appropriate staff.

Requirements

Requires a high school education or equivalent and 1–2 years of office clerical or customer service experience in a customer-focused, fast-paced professional environment. Candidates should have working knowledge of office equipment, basic mathematics, preferred Microsoft Office experience, strong communication and organizational skills, attention to detail, compassion, integrity, and the ability to maintain confidentiality.

Skills

Administrative Support
Clerical Support
Customer Service
Document Preparation
Regulatory Compliance
Payment Processing
Contract Processing
Inventory Control
Accounts Payable
Microsoft Office
Written Communication
Verbal Communication
Organization
Attention to Detail
Confidentiality
Empathy

Visa sponsorship

Not detected in the job text

Keywords

Funeral Home
Cemetery
Crematory
Administrative Support
Clerical Support
Customer Service
Death Certificates
Permits
Veterans' Paperwork
Memorials
Markers
Vaults
Inventory Control
Accounts Payable
Obituaries
Payment Processing
Contract Processing
State and Federal Regulations
Microsoft Office
Office Equipment
Reception
Confidentiality
Family Services
County Clerk
Medical Examiner

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