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Added 4 mins ago
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Service Corporation International

Pre-Planning Advisor

Burnaby, BC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1-2 years of college or equivalent experience
Posting language: English
Posted: Sep 28, 2026

Original job description

Our associates celebrate lives. We celebrate our associates.

Job Profile Summary
Working from home or presenting to client families in the field, the Pre-Planning Advisor (PPA) is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. The PPA serves families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The PPA also develops relationships with the community.

Job Responsibilities

Lead Generation

Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards
Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars
Obtains referrals from families served by the location by following up through visits with families after the service
Networks and builds community and civic relationships
Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity
Remains flexible with schedule to achieve results; often works nights and weekends

Build Relationships with Families

Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through
Responds to client inquiries in a timely, respectful, sensitive and professional manner
Supports families in time of grief with acts of kindness
Connects with families through listening, honest communication and genuine concern
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships
Builds trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff
Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
Acts as one team, setting arrangement continuation visits within two to three days after the service
Shares family concerns with rest of the SCI team

Minimum Requirements

Education

High school education or equivalent
1-2 years of college or equivalent experience

License

Current state/province issued driver’s license with an acceptable driving record
In states/provinces where required, must hold a Funeral Directors License to perform this role

Experience

Sales experience or one to two years industry experience or equivalent education
Previous experience with Customer Relationship Management (CRM) systems is a plus

Knowledge, Skills and Abilities

Basic computer and technology skills within a sales environment
Ability to work well in a team, as well as independently
Ability to work beyond “standard” hours as the need arises
Good driving record
Good work ethic
High-level of integrity
Creative, outgoing and energetic
Comfortable presenting in front of others
Desire to help others
Bilingual, knowledge of another language is a plus

Compensation

The estimated total target for this position in the first year typically ranges from $50,000 to $100,000 annually, consisting of a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn 100,000 to 150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.
The position includes an hourly rate of $18.25/hr as part of the total compensation structure.
Benefits include - Medical, Dental, AD&D Insurance and more
RRSP Matching and Deferred Profit Sharing company programs
Vacation is paid out each paycheck

#SCI

Postal Code: V5G 3M1Category (Portal Searching): SalesJob Location: CA-BC - Burnaby

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More about this job

Responsibilities

The Pre-Planning Advisor is responsible for generating leads through networking and community engagement to sell pre-need funeral and cemetery arrangements. They must build trust-based relationships with families, provide professional support, and collaborate with funeral home staff to ensure high-quality service.

Requirements

Candidates must have a high school diploma or equivalent, with 1-2 years of college or relevant sales experience preferred. A valid driver's license is required, and a Funeral Director's license may be necessary depending on the specific state or province.

Skills

Sales
Lead generation
Networking
Public speaking
Communication
Prospecting
Relationship building
Time management
Customer service
Presentation skills
Negotiation
Active listening
Problem solving
Computer literacy

Benefits

Medical insurance
Dental insurance
AD&D insurance
RRSP matching
Deferred profit sharing
Paid vacation

Visa sponsorship

Not detected in the job text

Keywords

Sales
Pre-planning
Lead generation
Networking
CRM
Customer service
Funeral services
Cemetery arrangements
Prospecting
Relationship management
Community outreach
Public speaking
Dignity Memorial
Aftercare
Business development
Client relations
Field sales
Accountability
Communication skills
Professionalism

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