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Added 8 mins ago
Pre-Sales Principal Consultant
Syntax
Thornhill, ON
Contribute to account planning, opportunity strategy, and pursuit execution for retail clients.
Added 23 mins ago
Community Manager
OLIVER Agency - North America
Toronto, ON
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over…
Added 37 mins ago
eCommerce Marketing Specialist
Canarm Ltd.
Brockville, ON
$50,000 to $65,000 CAD / year
Full-time
As the eCommerce Marketing Specialist, you will own the end-to-end process of getting accurate,
Added 37 mins ago
Parts Representative
Omega Holdings
Ingersoll, ON
$21 to $24 CAD / hour
Full-time
…the representative’s knowledge, forwards it to the assigned specialist or other appropriate…
Added 37 mins ago
Community Manager
OLIVER | The Brandtech Group
Toronto, ON
Full-time
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over…
Added 38 mins ago
Category Specialist
Article
Vancouver, BC
$68,000 to $78,000 CAD / year
Full-time
…meaningful problems. This is where you come in. As a Category Specialist - Living Room Upholstery, you'll support the growth of our Living Room Upholstery business by building product lines…
Added 1 hour ago
Category Specialist
Article
Vancouver, BC
$68,000 to $78,000 CAD / year
Full-time
…meaningful problems. This is where you come in. As a Category Specialist - Living Room Upholstery, you'll support the growth of our Living Room Upholstery business by building product lines…
Added 1 hour ago
Accounting Specialist
Citus HR
Surrey, BC
Full-time
Our client, an established company in the manufacturing and wholesale sector, is seeking an Accounting Specialist to support accounts receivable, collections and accounts payable.
Added 1 hour ago
Spécialiste Assurance Qualité I |Quality Assurance Specialist I
Medisca
QC · Saint-Laurent, QC
Full-time
The main purpose of the QA Specialist - level I position is to create Quality controlled documents through MEDISCA’s Quality Management System for all products across all facilities.
Added 1 hour ago
Proposal Specialist (Government)
Geotab
Toronto, ON
Full-time
…our growth and deliver results! Geotab is seeking a Proposal Specialist with at least five years of proposal support of proposal management experience, preferable in the SaaS or technology…
Added 1 hour ago
Proposal Specialist (Government)
Geotab
Oakville, ON
Full-time
…our growth and deliver results! Geotab is seeking a Proposal Specialist with at least five years of proposal support of proposal management experience, preferable in the SaaS or technology…
Added 1 hour ago
Proposal Specialist (Government)
Geotab
Waterloo, ON
Full-time
…our growth and deliver results! Geotab is seeking a Proposal Specialist with at least five years of proposal support of proposal management experience, preferable in the SaaS or technology…
Added 1 hour ago
IT Support Specialist - 12 Month Contract
Rethink Canada
Toronto, ON
Contract
We are looking for an IT Support Specialist to help us support our macOS client platform and IT Infrastructure services in order to deliver a seamless and consistent employee experience. As…
Added 2 hours ago
SENIOR TECHNICAL SUPPORT SPECIALIST 1 (File Services Lead)
City of Toronto
Toronto, ON
Provides senior level support of the enterprise software and hardware installation, upgrades, configuration, account management, security administration, capacity planning and performance…
Added 2 hours ago
Sr Product Marketing Manager
Univar Solutions
Toronto, ON
CARE/BPC Sales & Technical Leadership, Marketing, Finance, Supply Chain/Purchasing, Product Specialist
Added 2 hours ago
Quality Control Senior Specialist
OSL Retail Services Inc
Mississauga, ON
Other
We are currently seeking a Senior Quality Control Specialist. This is a full-time, in-office role 5 days per week. This position requires strong technical product knowledge and business…
Added 2 hours ago
Quality Control Senior Specialist
OSL Retail Services
Mississauga, ON
Full-time
We are currently seeking a Senior Quality Control Specialist. This is a full-time, in-office role 5 days per week. This position requires strong technical product knowledge and business…
Added 2 hours ago
Payroll Specialist - North America
BMT
Ottawa, ON
$55,000 to $75,000 CAD / year
Full-time
Job Title: Payroll Specialist (North America)
Added 2 hours ago
B2B/Trade Marketing Expert, Americas
Lovehoney Group
Ottawa, ON
Work closely with Account Managers to develop customized marketing programs for key accounts
Added 3 hours ago
Bookkeeper
Baker Tilly Canada
North Bay, ON
Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 3 hours ago
Client Onboarding specialist
Maven Workforce Inc.
Toronto, ON
Contract
…taking responsibility for the coordination and execution of account maintenance and cash management solution requests, providing relevant recommendations when appropriate while acting as a…
Added 3 hours ago
Nuclear Services Tech
ATS Automation
Cambridge, ON
Health Care Benefits + $600 Health Care Spending Account
Added 3 hours ago
Head of SaaS Operations
Temenos
Canada
Full-time
As Regional Operations Lead for Regions Bank, you will be the single operational owner for the account through go-live and into steady-state service. You will provide one clear point of…
Added 3 hours ago
Sales and Education Specialist - Alberta
Groupe Marcelle
AB
Groupe Marcelle is currently looking for a Sales and Education Specialist for a permanent position. Reporting to the Regional Sales Manager, this field-based position is responsible for…
Added 3 hours ago
Inside Service Sales Specialist
Levitt-Safety
Oakville, ON · Montreal, QC · Edmonton, AB
At Levitt-Safety, our customers rely on us to keep their people, workplaces and equipment safe. As an Inside Service Sales Specialist, you'll play an important role in making that happen.

Service Experts

Account Coordinator IV

Field, BC, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: High school diploma with a minimum of 5 years advanced customer service or complaint resolution experience.
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

Welcome!

‎

Highly visible role utilizing Advantage and Service Experts knowledge along with above average soft skills to resolve escalated customer complaints of Advantage Program participants. Receives, maintains & facilitates communication between Marketing, Legal & Field Leadership with the uniform goal of maintaining the integrity of the customer relationship. Liaison between the customer and Service Experts to effectively reach a mutually agreeable resolution. Provides administrative support by following the standardized processes and procedures set forth for specialized programs. Work is performed under general supervision with latitude for decision making within assigned guidelines.

‎

Duties & Responsibilities

Primary specialist assigned to investigate and resolve escalations received from BBB, legal & other regulatory bodies.
Primary back-up to team leader to support the overall customer escalations department when necessary
Acts as a point of contact for the customer care team and other departments for guidance on mitigating further escalation of customer issues and diffusing irate customers
Receive, investigate & manage customer complaints to full completion within the defined service level targets.
Protects the integrity of the Service Experts brand and the Advantage program and ensures each customer issue is handled without the highest level of quality
Manage and track all escalations and the reason via multiple internal systems.
Partner with 20+ US Service Center POC’s to resolve customer complaints.
Facilitates all asset transfers and customer information updates.
Facilitates buy out requests to include calculation of the buyout amount, approval from leadership, communication with the customer and acquisition of the customer approval.
Uses retention strategies via phone and email to reduce early terminations.
Processes all received payments via standard protocol and facilitates all refund requests.
Communicates regularly with leadership regarding any trends or areas of opportunity.
Represents the company professionally, honestly, and ethically in all business matters and activities.
Other duties as assigned.

Qualifications

High school diploma with a minimum of 5 years advanced customer service or complaint resolution experience.
Ability to de-escalate and be persuasive in order to reach a mutual resolution.
Ability to learn and follow company process and procedures.
Highly organized & detailed oriented.
Excellent follow through skills.
Ability to maintain confidentiality of customer information and other sensitive data.
Ability to work well under pressure.
Ability to multitask in a busy work environment and to organize and manage multiple priorities.
Excellent customer-service skills, verbal and written, as well as interpersonal skills to include effective customer complaint resolution and the ability to work with a diverse customer population.
Working knowledge of Customer Relationship Management Systems, Microsoft Word and Outlook software applications.
Utilizes various computerized systems and software to perform tasks.
Must be professional and can communicate effectively both externally & internally including up to the Executive Leadership in a pleasant, business-like, and customer-focused manner.
Ability to work effectively and productively in both a team environment as well as independently.

Benefits

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

Competitive Pay with incentive opportunities.
Paid Time Off and Company Holiday Pay.
Medical, Dental, and Vision Insurance programs.
401(k) Retirement Savings Plan with company matching contributions.
Life Insurance and disability insurance options.
Supplemental benefit programs.
World Class Training opportunities through our Experts University.
Career Development opportunities.

‎

Minimum Experience: 6+

Years Minimum Education: High School Diploma/GED

‎

‎

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

Apply About employer

More about this job

Responsibilities

Investigate and resolve escalated customer complaints, including cases referred by the BBB, legal entities, and regulatory bodies, while coordinating with customers, Service Centers, and internal teams. Manage escalation records, customer and asset updates, buyouts, retention efforts, payments, and refunds, and communicate trends to leadership.

Requirements

Requires a high school diploma or GED and at least five years of advanced customer service or complaint-resolution experience; the posting also lists a minimum of six years of experience. Candidates should be skilled at de-escalation, communication, organization, multitasking, and following procedures, with working knowledge of CRM systems, Microsoft Word, and Outlook.

Skills

Customer Complaint Resolution
De-escalation
Customer Retention
Customer Service
Investigation
Persuasion
Communication
Organization
Attention to Detail
Multitasking
Confidentiality
Microsoft Word
Microsoft Outlook
Payment Processing
Refund Processing

Benefits

Competitive Pay With Incentive Opportunities
Paid Time Off
Company Holiday Pay
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Savings Plan With Company Matching Contributions
Life Insurance
Disability Insurance
Supplemental Benefits
Training Opportunities
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Advantage Program
Service Experts
Customer Escalations
Complaint Resolution
BBB
Regulatory Bodies
Microsoft Word
Microsoft Outlook
Customer Retention
De-escalation
Buyout Requests
Asset Transfers
Customer Information Updates
Payment Processing
Refund Requests
Service Centers
Leadership Communication
Confidential Customer Information
Standardized Processes

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