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Added 3 mins ago
Sr Product Marketing Manager
Univar Solutions
Toronto, ON
CARE/BPC Sales & Technical Leadership, Marketing, Finance, Supply Chain/Purchasing, Product Specialist
Added 3 mins ago
Quality Control Senior Specialist
OSL Retail Services Inc
Mississauga, ON
Other
We are currently seeking a Senior Quality Control Specialist. This is a full-time, in-office role 5 days per week. This position requires strong technical product knowledge and business…
Added 3 mins ago
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Lead your floor crew. Schedule, brief and lead every Scorekeeper, Referee, Athlete Experience Specialist, Athlete Highlight Specialist and media staffer on your nights, typically 10-15…
Added 17 mins ago
17877- Implementation Specialist - Canada
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Up to $71,760 USD / year
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Position Summary The Client Implementation Specialist is responsible for engaging new clients and managing the full implementation phase. This position is the Client's main point of contact…
Added 17 mins ago
Senior Software Developer – Full Stack / Integration Specialist
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$100 to $103 CAD / hour
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Added 17 mins ago
Samsung Home Electronics Sales and Product Specialist
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Added 17 mins ago
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Added 17 mins ago
Payroll Specialist
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$85,000 to $95,000 CAD / year
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…necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job…
Added 17 mins ago
Graduate Systems Engineer
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Added 18 mins ago
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Cobourg, ON
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Added 32 mins ago
Spécialiste du marketing digital - Médias Payants/Digital Marketing Specialist – Paid Media
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Added 47 mins ago
Bookkeeper
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…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 1 hour ago
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Added 1 hour ago
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Sales and Education Specialist - Alberta
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Groupe Marcelle is currently looking for a Sales and Education Specialist for a permanent position. Reporting to the Regional Sales Manager, this field-based position is responsible for…
Added 1 hour ago
Inside Service Sales Specialist
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At Levitt-Safety, our customers rely on us to keep their people, workplaces and equipment safe. As an Inside Service Sales Specialist, you'll play an important role in making that happen.
Added 1 hour ago
Spécialiste en Ingénierie Systèmes des bancs d'essai / Test Bench System Engineering Specialist
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Added 1 hour ago
Spécialiste en Architecture Système Avionique / Avionics System Architecture Specialist
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…publique entre Laval (station de métro Montmorency) et Mirabel et application de…
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Spécialiste Senior en Conception Mécanique / Senior Specialist in Mechanical Design
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Added 1 hour ago
Spécialiste technique simulateur / Technical Simulator Specialist
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Added 1 hour ago
Spécialiste Systèmes Avioniques / Avionics Systems Specialist
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Montreal, QC
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Added 1 hour ago
Spécialiste Métallurgie et Forge / Metallic & Forging Specialist
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…entre Laval (station de métro Montmorency) et Mirabel, et une application de…
Added 2 hours ago
Temporary HR Generalist (14 Months)
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Assist with grievance administration, documentation, and workplace issue resolution in collaboration with the Labour & Employee Relations Specialist; and,

Service Experts

Account Coordinator IV

Field, BC, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: High school diploma with a minimum of 5 years advanced customer service or complaint resolution experience.
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Welcome!

‎

Highly visible role utilizing Advantage and Service Experts knowledge along with above average soft skills to resolve escalated customer complaints of Advantage Program participants. Receives, maintains & facilitates communication between Marketing, Legal & Field Leadership with the uniform goal of maintaining the integrity of the customer relationship. Liaison between the customer and Service Experts to effectively reach a mutually agreeable resolution. Provides administrative support by following the standardized processes and procedures set forth for specialized programs. Work is performed under general supervision with latitude for decision making within assigned guidelines.

‎

Duties & Responsibilities

Primary specialist assigned to investigate and resolve escalations received from BBB, legal & other regulatory bodies.
Primary back-up to team leader to support the overall customer escalations department when necessary
Acts as a point of contact for the customer care team and other departments for guidance on mitigating further escalation of customer issues and diffusing irate customers
Receive, investigate & manage customer complaints to full completion within the defined service level targets.
Protects the integrity of the Service Experts brand and the Advantage program and ensures each customer issue is handled without the highest level of quality
Manage and track all escalations and the reason via multiple internal systems.
Partner with 20+ US Service Center POC’s to resolve customer complaints.
Facilitates all asset transfers and customer information updates.
Facilitates buy out requests to include calculation of the buyout amount, approval from leadership, communication with the customer and acquisition of the customer approval.
Uses retention strategies via phone and email to reduce early terminations.
Processes all received payments via standard protocol and facilitates all refund requests.
Communicates regularly with leadership regarding any trends or areas of opportunity.
Represents the company professionally, honestly, and ethically in all business matters and activities.
Other duties as assigned.

Qualifications

High school diploma with a minimum of 5 years advanced customer service or complaint resolution experience.
Ability to de-escalate and be persuasive in order to reach a mutual resolution.
Ability to learn and follow company process and procedures.
Highly organized & detailed oriented.
Excellent follow through skills.
Ability to maintain confidentiality of customer information and other sensitive data.
Ability to work well under pressure.
Ability to multitask in a busy work environment and to organize and manage multiple priorities.
Excellent customer-service skills, verbal and written, as well as interpersonal skills to include effective customer complaint resolution and the ability to work with a diverse customer population.
Working knowledge of Customer Relationship Management Systems, Microsoft Word and Outlook software applications.
Utilizes various computerized systems and software to perform tasks.
Must be professional and can communicate effectively both externally & internally including up to the Executive Leadership in a pleasant, business-like, and customer-focused manner.
Ability to work effectively and productively in both a team environment as well as independently.

Benefits

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

Competitive Pay with incentive opportunities.
Paid Time Off and Company Holiday Pay.
Medical, Dental, and Vision Insurance programs.
401(k) Retirement Savings Plan with company matching contributions.
Life Insurance and disability insurance options.
Supplemental benefit programs.
World Class Training opportunities through our Experts University.
Career Development opportunities.

‎

Minimum Experience: 6+

Years Minimum Education: High School Diploma/GED

‎

‎

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

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More about this job

Responsibilities

Investigate and resolve escalated customer complaints, including cases referred by the BBB, legal entities, and regulatory bodies, while coordinating with customers, Service Centers, and internal teams. Manage escalation records, customer and asset updates, buyouts, retention efforts, payments, and refunds, and communicate trends to leadership.

Requirements

Requires a high school diploma or GED and at least five years of advanced customer service or complaint-resolution experience; the posting also lists a minimum of six years of experience. Candidates should be skilled at de-escalation, communication, organization, multitasking, and following procedures, with working knowledge of CRM systems, Microsoft Word, and Outlook.

Skills

Customer Complaint Resolution
De-escalation
Customer Retention
Customer Service
Investigation
Persuasion
Communication
Organization
Attention to Detail
Multitasking
Confidentiality
Microsoft Word
Microsoft Outlook
Payment Processing
Refund Processing

Benefits

Competitive Pay With Incentive Opportunities
Paid Time Off
Company Holiday Pay
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Savings Plan With Company Matching Contributions
Life Insurance
Disability Insurance
Supplemental Benefits
Training Opportunities
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Advantage Program
Service Experts
Customer Escalations
Complaint Resolution
BBB
Regulatory Bodies
Microsoft Word
Microsoft Outlook
Customer Retention
De-escalation
Buyout Requests
Asset Transfers
Customer Information Updates
Payment Processing
Refund Requests
Service Centers
Leadership Communication
Confidential Customer Information
Standardized Processes

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