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Added 8 mins ago
Payroll Specialist
Robert Half
Calgary, AB
Full-time
Our client, in Calgary, is seeking a Payroll and Benefits Specialist to manage end-to-end payroll processing and benefits administration. You will ensure employees are paid accurately and…
Added 8 mins ago
Outbound Sales Specialist
Records Management
Toronto, ON · North York, ON
Full-time
Present product features and benefits effectively to prospective clients.
Added 9 mins ago
Citi Private Bank | UHNW Banker
Citi
Toronto, ON
Full-time
Coordinate specialist teams and product experts to deliver integrated, bespoke financial solutions that address each client's evolving needs.
Added 9 mins ago
Citi Private Bank | UHNW Banker
Citi
Vancouver, BC
Full-time
Coordinate specialist teams and product experts to deliver integrated, bespoke financial solutions that address each client's evolving needs.
Added 25 mins ago
Bilingual Customer Support Specialist
Fronius
Mississauga, ON
Full-time
…we are currently looking for a passionate Customer Support Specialist to join our Customer Order Processing team at our Mississauga head office. This is not just any job.....At Fronius…
Added 25 mins ago
Bilingual Employer Engagement Specialist
YMCA of the National Capital Region
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Full-time
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Added 25 mins ago
Sr Product Marketing Manager
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CARE/BPC Sales & Technical Leadership, Marketing, Finance, Supply Chain/Purchasing, Product Specialist
Added 25 mins ago
Quality Control Senior Specialist
OSL Retail Services Inc
Mississauga, ON
Other
We are currently seeking a Senior Quality Control Specialist. This is a full-time, in-office role 5 days per week. This position requires strong technical product knowledge and business…
Added 25 mins ago
Deals Tax - PECS - Senior Associate
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The role sits within the Mergers and Acquisition (M&A) Tax team, the largest specialist team in PwC’s global Deals Tax network. The team operates on a national basis so that no matter where…
Added 39 mins ago
17877- Implementation Specialist - Canada
Vensure Employer Solutions
Quebec, QC
Up to $71,760 USD / year
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Position Summary The Client Implementation Specialist is responsible for engaging new clients and managing the full implementation phase. This position is the Client's main point of contact…
Added 39 mins ago
Sales Specialist Electro
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Added 39 mins ago
Analyste d'affaires - Expert
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Added 39 mins ago
Quality Control Senior Specialist
OSL Retail Services
Mississauga, ON
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We are currently seeking a Senior Quality Control Specialist. This is a full-time, in-office role 5 days per week. This position requires strong technical product knowledge and business…
Added 39 mins ago
Payroll Specialist
Vaco by Highspring
Vaughan, ON
$85,000 to $95,000 CAD / year
Full-time
…payroll-related information, including employee information, taxable benefits, sick leave and vacation entitlement, and processing information changes from Dynamics 365 ERP system to the…
Added 39 mins ago
Graduate Systems Engineer
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Added 40 mins ago
Payroll Specialist - North America
BMT
Ottawa, ON
$55,000 to $75,000 CAD / year
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Job Title: Payroll Specialist (North America)
Added 55 mins ago
17877- Implementation Specialist - Canada
Distro
Quebec, QC
Full-time
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Added 55 mins ago
Spécialiste du marketing digital - Médias Payants/Digital Marketing Specialist – Paid Media
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As part of the Browns family, you'll have access to first-rate employee benefits and exciting events, including:
Added 1 hour ago
Lead Data Engineer
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…Bank. This pivotal role involves serving as a Data Analytics Specialist, where you will be instrumental in designing, developing, and maintaining robust data solutions that support our…
Added 1 hour ago
Bookkeeper
Baker Tilly Canada
North Bay, ON
Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 1 hour ago
Senior JD Edwards ERP & Enterprise Solutions Specialist (Functional + Technical Lead)
KGHM International
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Full-time
…rights and cultural heritage while promoting shared economic benefits. Through investments in infrastructure, exploration, and social responsibility programs, KGHM International continues…
Added 1 hour ago
Nuclear Services Tech
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Health Care Benefits + $600 Health Care Spending Account
Added 1 hour ago
Reliability Technician / Engineer (Specialist)
Alamos Gold Inc.
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Full-time
…thrive in their careers and to create a lasting legacy that benefits all Alamos…
Added 1 hour ago
Implementation Specialist - Canada
Vensure Employer Solutions
Westmount, QC
The Client Implementation Specialist is responsible for engaging new clients and managing the full implementation phase. This position is the Client's main point of contact during…
Added 1 hour ago
Head of SaaS Operations
Temenos
Canada
Full-time

Service Experts

Account Coordinator IV

Field, BC, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: High school diploma with a minimum of 5 years advanced customer service or complaint resolution experience.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Welcome!

‎

Highly visible role utilizing Advantage and Service Experts knowledge along with above average soft skills to resolve escalated customer complaints of Advantage Program participants. Receives, maintains & facilitates communication between Marketing, Legal & Field Leadership with the uniform goal of maintaining the integrity of the customer relationship. Liaison between the customer and Service Experts to effectively reach a mutually agreeable resolution. Provides administrative support by following the standardized processes and procedures set forth for specialized programs. Work is performed under general supervision with latitude for decision making within assigned guidelines.

‎

Duties & Responsibilities

Primary specialist assigned to investigate and resolve escalations received from BBB, legal & other regulatory bodies.
Primary back-up to team leader to support the overall customer escalations department when necessary
Acts as a point of contact for the customer care team and other departments for guidance on mitigating further escalation of customer issues and diffusing irate customers
Receive, investigate & manage customer complaints to full completion within the defined service level targets.
Protects the integrity of the Service Experts brand and the Advantage program and ensures each customer issue is handled without the highest level of quality
Manage and track all escalations and the reason via multiple internal systems.
Partner with 20+ US Service Center POC’s to resolve customer complaints.
Facilitates all asset transfers and customer information updates.
Facilitates buy out requests to include calculation of the buyout amount, approval from leadership, communication with the customer and acquisition of the customer approval.
Uses retention strategies via phone and email to reduce early terminations.
Processes all received payments via standard protocol and facilitates all refund requests.
Communicates regularly with leadership regarding any trends or areas of opportunity.
Represents the company professionally, honestly, and ethically in all business matters and activities.
Other duties as assigned.

Qualifications

High school diploma with a minimum of 5 years advanced customer service or complaint resolution experience.
Ability to de-escalate and be persuasive in order to reach a mutual resolution.
Ability to learn and follow company process and procedures.
Highly organized & detailed oriented.
Excellent follow through skills.
Ability to maintain confidentiality of customer information and other sensitive data.
Ability to work well under pressure.
Ability to multitask in a busy work environment and to organize and manage multiple priorities.
Excellent customer-service skills, verbal and written, as well as interpersonal skills to include effective customer complaint resolution and the ability to work with a diverse customer population.
Working knowledge of Customer Relationship Management Systems, Microsoft Word and Outlook software applications.
Utilizes various computerized systems and software to perform tasks.
Must be professional and can communicate effectively both externally & internally including up to the Executive Leadership in a pleasant, business-like, and customer-focused manner.
Ability to work effectively and productively in both a team environment as well as independently.

Benefits

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

Competitive Pay with incentive opportunities.
Paid Time Off and Company Holiday Pay.
Medical, Dental, and Vision Insurance programs.
401(k) Retirement Savings Plan with company matching contributions.
Life Insurance and disability insurance options.
Supplemental benefit programs.
World Class Training opportunities through our Experts University.
Career Development opportunities.

‎

Minimum Experience: 6+

Years Minimum Education: High School Diploma/GED

‎

‎

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

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More about this job

Responsibilities

Investigate and resolve escalated customer complaints, including cases referred by the BBB, legal entities, and regulatory bodies, while coordinating with customers, Service Centers, and internal teams. Manage escalation records, customer and asset updates, buyouts, retention efforts, payments, and refunds, and communicate trends to leadership.

Requirements

Requires a high school diploma or GED and at least five years of advanced customer service or complaint-resolution experience; the posting also lists a minimum of six years of experience. Candidates should be skilled at de-escalation, communication, organization, multitasking, and following procedures, with working knowledge of CRM systems, Microsoft Word, and Outlook.

Skills

Customer Complaint Resolution
De-escalation
Customer Retention
Customer Service
Investigation
Persuasion
Communication
Organization
Attention to Detail
Multitasking
Confidentiality
Microsoft Word
Microsoft Outlook
Payment Processing
Refund Processing

Benefits

Competitive Pay With Incentive Opportunities
Paid Time Off
Company Holiday Pay
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Savings Plan With Company Matching Contributions
Life Insurance
Disability Insurance
Supplemental Benefits
Training Opportunities
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Advantage Program
Service Experts
Customer Escalations
Complaint Resolution
BBB
Regulatory Bodies
Microsoft Word
Microsoft Outlook
Customer Retention
De-escalation
Buyout Requests
Asset Transfers
Customer Information Updates
Payment Processing
Refund Requests
Service Centers
Leadership Communication
Confidential Customer Information
Standardized Processes

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