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Added 8 mins ago
Manager, Varsity Operations
The University of British Columbia
Vancouver, BC
$8,087.08 to $12,117.08 CAD / month
Full-time
…This position works closely and collaboratively with other programs such as the Marketing, Communications, Development & Alumni Engagement, Integrated Support Team and Partnerships Units in…
Added 8 mins ago
Sales Director - Hotel Services - Whistler BC
Encore Canada
Whistler, BC
Full-time
…strategies and Core Values. This position supervises the Sales Coordinator, Sales Manager, and Sr. Sales Manager and reports to the Director, Event…
Added 9 mins ago
Day Program Facilitator
The Salvation Army Canada and Bermuda Territory
Winnipeg, MB
Full-time
Note: Not all incumbents perform all of the duties described below but perform a similar range of duties as per the directive of the Coordinator of Day Services.
Added 23 mins ago
Apprenticeship Training Coordinator
Government of Manitoba
The Pas, MB
Full-time
We want our employees to thrive and grow, and are committing to investing in their development. We offer multiple avenues of support such as inhouse training, educational assistance and…
Added 23 mins ago
Youth and Children's Coordinator - Gitxsan
The Salvation Army in Canada
Hazelton, BC
Full-time
The Children and Youth Coordinator provides holistic care (physical, emotional, and spiritual) to the Gitxsan Lax Yip community through integrated ministry programs and outreach for…
Added 23 mins ago
Coordinator, Safety & Loss Control
Glencore
Elkford, BC
$85,000 to $100,200 CAD / year
Full-time
…British Columbia. We are committed to responsible resource development, environmental performance and building strong partnerships with communities and Indigenous…
Added 38 mins ago
Finance Manager
WOW 1 DAY PAINTING
Vancouver, BC
Full-time
Review royalty calculation and customer invoices prepared by the coordinator, including more complex customer-specific billing requirements.
Added 39 mins ago
Culinary Operations Coordinator - Full Time Professional
Mohawk Students' Association
ON · Hamilton, Ontario
Full-time
The Culinary Operations Coordinator is responsible for leading back-of-house operations across MSA hospitality outlets and food programs, ensuring high-quality, inclusive, and affordable…
Added 39 mins ago
Communications Coordinator, College of Agriculture and Bioresources
University of Saskatchewan
Saskatoon, SK
Summary: The communications coordinator supports the strategic communication efforts of the assigned college, school or unit by assisting in the development, coordination, and dissemination…
Added 39 mins ago
Coordinator, Academic Programs, Family Medicine
University of Saskatchewan
Saskatoon, SK
The Coordinator, Academic Programs provides program-wide administrative coordination for postgraduate medical education within the Department of Family Medicine.
Added 54 mins ago
Coordinator, Communications
CANADIAN OLYMPIC COMMITTEE
Toronto, ON · Montreal, QC
$47,800 to $65,700 CAD / year
Full-time
Learning and development programs provided by world class institutions; and
Added 54 mins ago
Clinical Care Coordinator/Registered Nurse (RN)
Windsor Essex Community Health Centre
Windsor, ON
$43 to $51.82 CAD / hour
Full-time
Position: Clinical Care Coordinator, Registered Nurse
Added 54 mins ago
Project Manager
BELFOR CANADA INC.
Mississauga, ON
$60,000 to $80,000 CAD / year
Full-time
…with all existing and potential customers through business development and accounts management activities by the attendance of industry events or customer entertainment activities where…
Added 54 mins ago
Wellness Coordinator
Native Counselling Services of Alberta
Edmonton, AB
$50,000 to $55,000 CAD / year
…resilience of the indigenous individual and family, through programs and services that are grounded in reclaiming our interconnectedness, reconciliation of relationships and…
Added 1 hour ago
Entry Level Field/Office Coordinator/Engineer - Eastern Canada District - 2027
Kiewit
Oakville, ON
Full-time
As a Field Coordinator, you bring your big ideas, commitment to top quality and unwavering work ethic. In return, we offer huge career and travel opportunities and the satisfaction of…
Added 1 hour ago
Entry Level Field/Office Coordinator/Engineer - Eastern Canada District - 2027
Kiewit
Toronto, ON
Full-time
As a Field Coordinator, you bring your big ideas, commitment to top quality and unwavering work ethic. In return, we offer huge career and travel opportunities and the satisfaction of…
Added 1 hour ago
Entry Level Field/Office Coordinator/Engineer - Ganotec - 2027
Ganotec
Toronto, ON
Full-time
As a Field Coordinator, you bring your big ideas, commitment to top quality and unwavering work ethic. In return, we offer huge career and travel opportunities and the satisfaction of…
Added 1 hour ago
Resource Coordinator
Government of Manitoba
Flin Flon, MB
Part-time
The Resource Coordinator is responsible for duties relating to the delivery of services for multiple programs that may include the Child and Family Services, Community Living disabilities…
Added 1 hour ago
digital marketing coordinator
Levilla Restaurant
Calgary, AB
Full-time
Evaluate communication strategies and programs
Added 1 hour ago
Guardians Care Specialist FT - East
Edgewood Health Network Inc
Toronto, ON · Head of Jeddore, NS
$60,000 to $70,000 CAD / year
Full-time
…collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they…
Added 1 hour ago
Guardians Care Specialist FT - West
Edgewood Health Network Inc
Toronto, ON · Nanaimo, BC
$60,000 to $70,000 CAD / year
Full-time
…collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they…
Added 1 hour ago
Major Incident Management Specialist - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
Full-time
The Major Incident Management Specialist serves as the central coordinator during critical, high-severity technology incidents. This role leads cross-functional technical teams, manages…
Added 1 hour ago
Finance Manager
1-800-GOT-JUNK?
Vancouver, BC
Full-time
Review royalty calculation and customer invoices prepared by the coordinator, including more complex customer-specific billing requirements.
Added 1 hour ago
Women's Volleyball Coach & Athletics Coordinator
Olds College of Agriculture & Technology
Olds, AB
Full-time
…competitive excellence, high academic standards, and the holistic development of student-athletes into committed and disciplined individuals. (2) To develop and manage robust youth athletic…
Added 1 hour ago
(CAN) Manager, Facility Services
Walmart Canada
Winnipeg, MB
Full-time
…facility maintenance inspections and preventive maintenance…

Service Experts

Account Coordinator IV

Field, BC, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: High school diploma with a minimum of 5 years advanced customer service or complaint resolution experience.
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

Welcome!

‎

Highly visible role utilizing Advantage and Service Experts knowledge along with above average soft skills to resolve escalated customer complaints of Advantage Program participants. Receives, maintains & facilitates communication between Marketing, Legal & Field Leadership with the uniform goal of maintaining the integrity of the customer relationship. Liaison between the customer and Service Experts to effectively reach a mutually agreeable resolution. Provides administrative support by following the standardized processes and procedures set forth for specialized programs. Work is performed under general supervision with latitude for decision making within assigned guidelines.

‎

Duties & Responsibilities

Primary specialist assigned to investigate and resolve escalations received from BBB, legal & other regulatory bodies.
Primary back-up to team leader to support the overall customer escalations department when necessary
Acts as a point of contact for the customer care team and other departments for guidance on mitigating further escalation of customer issues and diffusing irate customers
Receive, investigate & manage customer complaints to full completion within the defined service level targets.
Protects the integrity of the Service Experts brand and the Advantage program and ensures each customer issue is handled without the highest level of quality
Manage and track all escalations and the reason via multiple internal systems.
Partner with 20+ US Service Center POC’s to resolve customer complaints.
Facilitates all asset transfers and customer information updates.
Facilitates buy out requests to include calculation of the buyout amount, approval from leadership, communication with the customer and acquisition of the customer approval.
Uses retention strategies via phone and email to reduce early terminations.
Processes all received payments via standard protocol and facilitates all refund requests.
Communicates regularly with leadership regarding any trends or areas of opportunity.
Represents the company professionally, honestly, and ethically in all business matters and activities.
Other duties as assigned.

Qualifications

High school diploma with a minimum of 5 years advanced customer service or complaint resolution experience.
Ability to de-escalate and be persuasive in order to reach a mutual resolution.
Ability to learn and follow company process and procedures.
Highly organized & detailed oriented.
Excellent follow through skills.
Ability to maintain confidentiality of customer information and other sensitive data.
Ability to work well under pressure.
Ability to multitask in a busy work environment and to organize and manage multiple priorities.
Excellent customer-service skills, verbal and written, as well as interpersonal skills to include effective customer complaint resolution and the ability to work with a diverse customer population.
Working knowledge of Customer Relationship Management Systems, Microsoft Word and Outlook software applications.
Utilizes various computerized systems and software to perform tasks.
Must be professional and can communicate effectively both externally & internally including up to the Executive Leadership in a pleasant, business-like, and customer-focused manner.
Ability to work effectively and productively in both a team environment as well as independently.

Benefits

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

Competitive Pay with incentive opportunities.
Paid Time Off and Company Holiday Pay.
Medical, Dental, and Vision Insurance programs.
401(k) Retirement Savings Plan with company matching contributions.
Life Insurance and disability insurance options.
Supplemental benefit programs.
World Class Training opportunities through our Experts University.
Career Development opportunities.

‎

Minimum Experience: 6+

Years Minimum Education: High School Diploma/GED

‎

‎

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

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More about this job

Responsibilities

Investigate and resolve escalated customer complaints, including cases referred by the BBB, legal entities, and regulatory bodies, while coordinating with customers, Service Centers, and internal teams. Manage escalation records, customer and asset updates, buyouts, retention efforts, payments, and refunds, and communicate trends to leadership.

Requirements

Requires a high school diploma or GED and at least five years of advanced customer service or complaint-resolution experience; the posting also lists a minimum of six years of experience. Candidates should be skilled at de-escalation, communication, organization, multitasking, and following procedures, with working knowledge of CRM systems, Microsoft Word, and Outlook.

Skills

Customer Complaint Resolution
De-escalation
Customer Retention
Customer Service
Investigation
Persuasion
Communication
Organization
Attention to Detail
Multitasking
Confidentiality
Microsoft Word
Microsoft Outlook
Payment Processing
Refund Processing

Benefits

Competitive Pay With Incentive Opportunities
Paid Time Off
Company Holiday Pay
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Savings Plan With Company Matching Contributions
Life Insurance
Disability Insurance
Supplemental Benefits
Training Opportunities
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Advantage Program
Service Experts
Customer Escalations
Complaint Resolution
BBB
Regulatory Bodies
Microsoft Word
Microsoft Outlook
Customer Retention
De-escalation
Buyout Requests
Asset Transfers
Customer Information Updates
Payment Processing
Refund Requests
Service Centers
Leadership Communication
Confidential Customer Information
Standardized Processes

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