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Added 5 mins ago
Quality Assurance Specialist
Jamieson Wellness Inc.
Windsor, ON
Full-time
The QA Specialist can identify and apply behaviors that are aligned to the requirements of Good Manufacturing Practices as defined under section C.02.006 of Health Canada GMP guidelines,…
Added 5 mins ago
Job ID #32263: Real Estate Specialist
City of Hamilton
Hamilton, ON
Full-time · Temporary
…responsible for the data flow, due diligence and analysis in support of the portfolio management functions of the Corporate Real Estate Office, with a particular focus on securing and…
Added 5 mins ago
Product Sales Specialist - Owen Sound Volkswagen
401 Auto
Owen Sound, ON
Full-time
Sales Process, Customer service and lead management training
Added 20 mins ago
Food Services Team Leader
NHS Ayrshire & Arran
St. Andrew's, NL · St Andrews, NL
Internship
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Added 20 mins ago
HIS Specialist - Temporary Full-Time - Project REACH - 2026-17878 (2026-17878)
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Full-time
…to enhance patient care, streamline clinical workflows and support our…
Added 20 mins ago
Payroll Specialist
Robert Half
Toronto, ON
Contract
Our client is seeking a Payroll Specialist to support payroll operations across both Canadian and U.S. employee populations. This role is ideal for a payroll professional with strong…
Added 20 mins ago
Senior Software Developer
Seequent
Quebec, QC · Greater Quebec City Metropolitan Area
Full-time
Evaluate design alternatives and trade-offs, using models, simulations, or prototypes to gain stakeholder alignment and support effective delivery.
Added 20 mins ago
Client Service Specialist
The Steele Group
Cambridge, ON
Full-time
As a Client Service Specialist, you are the first point of contact for our clients, creating a welcoming space for all visitors. You will provide support to the financial advisors and team…
Added 20 mins ago
Infrastructure Specialist
TEKsystems
Montreal, QC
Contract
Assurer le support de niveau 3 des infrastructures TI du site.
Added 20 mins ago
AI & Automation Engineer
TEKTELIC
Calgary, AB
Full-time
TEKTELIC is building practical, secure AI-enabled workflows across its business. We are looking for a hands-on AI specialist to establish the technical foundation for this work and deliver…
Added 21 mins ago
Assistant Manager, Trade Finance Operations, Global Transactions Banking - Toronto
Scotiabank
Toronto, ON
…and in doing so positively differentiate the level of service/support provided to the customer from that provided by other financial institutions as it related to trade…
Added 21 mins ago
Tax & Estate Planner
TD
Toronto, ON
Full-time
The Tax and Estate Planner is a technical specialist, with expertise focused on tax and estate planning. He/she should be able to cover all aspects of estate planning and utilize Wealth…
Added 21 mins ago
Technical Support Specialist
Veralto
Guelph, ON · CAN - Guelph - Viqua
Full-time
As a Technical Support Specialist, you will be the trusted technical expert supporting industry-leading residential and light commercial UV water treatment and filtration products. Working…
Added 21 mins ago
Specialist, Tax
CONA Services
Toronto, ON
We are recruiting a Tax Specialist to join our Finance team. Reporting to the Manager, Indirect Tax, this role is responsible for preparing Coca Cola’s Canadian indirect tax returns, as…
Added 21 mins ago
Specialist, Tax
CONA Services
Toronto, ON
We are recruiting a Tax Specialist to join our Finance team. Reporting to the Manager, Indirect Tax, this role is responsible for preparing Coca Cola’s Canadian indirect tax returns, as…
Added 36 mins ago
Patient Services Specialist
BonLook
Amherst, NS
Full-time
Our FYidoctors - Amherst clinic is looking for someone like you to bring your exceptional skills and experience and join us as a Patient Services Specialist to fill an existing vacancy!
Added 50 mins ago
Senior IT Specialist, Level 3
AOS
Grimsby, ON
Full-time
…and help clients get lasting value from their technology. We support clients across managed IT and security, networks and infrastructure, print and document management, mobile and…
Added 50 mins ago
Brand and Content Specialist
Seequent
Vancouver, BC
Full-time
Support customer storytelling, technical content and long-form assets that simplify complex topics.
Added 1 hour ago
Airport Operations Communication Centre Specialist- Billy Bishop Airport
A.S.P. Incorporated
Toronto, ON
$21.2 to $23.32 CAD / hour
Full-time
A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ over 1000 employees and are a subsidiary of ICTS EUROPE, operating…
Added 1 hour ago
Control Specialist - New Grad
PepsiCo
Cambridge, ON
Full-time
Frito-Lay Canada has an opening at the Cambridge, Ontario facility for a Controls Specialist. We are seeking an ambitious and motivated technical specialist to join our dynamic reliability…
Added 1 hour ago
Directeur(trice) des ventes - Territoire de l'Est
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Full-time
La désignation Certified Lubricants Specialist (CLS), un atout;
Added 2 hours ago
Customer Service Specialist
EV Logistics (Supply Chain)
Langley (District), BC · Langley, BC
Full-time
To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account.
Added 2 hours ago
Microsoft Alliance Presales Leader - Security
EY
Toronto, ON · Vancouver, BC
EY has curated a dynamic ecosystem of Alliance and Ecosystem relationships which creates new forms of customer value to help our clients rapidly and digitally transform. Our ecosystem…
Added 2 hours ago
Microsoft Alliance Presales Leader - Cloud and AI Platforms
EY
Toronto, ON
EY has curated a dynamic ecosystem of Alliance and Ecosystem relationships which creates new forms of customer value to help our clients rapidly and digitally transform. Our ecosystem…
Added 2 hours ago
Business Development Manager
Aramark Canada
AB · Edmonton, AB
Full-time
The Account Management Specialist is responsible for strategically growing organizational development by driving base business expansion with clients. This individual will ensure continued…

Service Experts

Account Coordinator IV

Field, BC, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: High school diploma with a minimum of 5 years advanced customer service or complaint resolution experience.
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

Welcome!

‎

Highly visible role utilizing Advantage and Service Experts knowledge along with above average soft skills to resolve escalated customer complaints of Advantage Program participants. Receives, maintains & facilitates communication between Marketing, Legal & Field Leadership with the uniform goal of maintaining the integrity of the customer relationship. Liaison between the customer and Service Experts to effectively reach a mutually agreeable resolution. Provides administrative support by following the standardized processes and procedures set forth for specialized programs. Work is performed under general supervision with latitude for decision making within assigned guidelines.

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Duties & Responsibilities

Primary specialist assigned to investigate and resolve escalations received from BBB, legal & other regulatory bodies.
Primary back-up to team leader to support the overall customer escalations department when necessary
Acts as a point of contact for the customer care team and other departments for guidance on mitigating further escalation of customer issues and diffusing irate customers
Receive, investigate & manage customer complaints to full completion within the defined service level targets.
Protects the integrity of the Service Experts brand and the Advantage program and ensures each customer issue is handled without the highest level of quality
Manage and track all escalations and the reason via multiple internal systems.
Partner with 20+ US Service Center POC’s to resolve customer complaints.
Facilitates all asset transfers and customer information updates.
Facilitates buy out requests to include calculation of the buyout amount, approval from leadership, communication with the customer and acquisition of the customer approval.
Uses retention strategies via phone and email to reduce early terminations.
Processes all received payments via standard protocol and facilitates all refund requests.
Communicates regularly with leadership regarding any trends or areas of opportunity.
Represents the company professionally, honestly, and ethically in all business matters and activities.
Other duties as assigned.

Qualifications

High school diploma with a minimum of 5 years advanced customer service or complaint resolution experience.
Ability to de-escalate and be persuasive in order to reach a mutual resolution.
Ability to learn and follow company process and procedures.
Highly organized & detailed oriented.
Excellent follow through skills.
Ability to maintain confidentiality of customer information and other sensitive data.
Ability to work well under pressure.
Ability to multitask in a busy work environment and to organize and manage multiple priorities.
Excellent customer-service skills, verbal and written, as well as interpersonal skills to include effective customer complaint resolution and the ability to work with a diverse customer population.
Working knowledge of Customer Relationship Management Systems, Microsoft Word and Outlook software applications.
Utilizes various computerized systems and software to perform tasks.
Must be professional and can communicate effectively both externally & internally including up to the Executive Leadership in a pleasant, business-like, and customer-focused manner.
Ability to work effectively and productively in both a team environment as well as independently.

Benefits

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

Competitive Pay with incentive opportunities.
Paid Time Off and Company Holiday Pay.
Medical, Dental, and Vision Insurance programs.
401(k) Retirement Savings Plan with company matching contributions.
Life Insurance and disability insurance options.
Supplemental benefit programs.
World Class Training opportunities through our Experts University.
Career Development opportunities.

‎

Minimum Experience: 6+

Years Minimum Education: High School Diploma/GED

‎

‎

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

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More about this job

Responsibilities

Investigate and resolve escalated customer complaints, including cases referred by the BBB, legal entities, and regulatory bodies, while coordinating with customers, Service Centers, and internal teams. Manage escalation records, customer and asset updates, buyouts, retention efforts, payments, and refunds, and communicate trends to leadership.

Requirements

Requires a high school diploma or GED and at least five years of advanced customer service or complaint-resolution experience; the posting also lists a minimum of six years of experience. Candidates should be skilled at de-escalation, communication, organization, multitasking, and following procedures, with working knowledge of CRM systems, Microsoft Word, and Outlook.

Skills

Customer Complaint Resolution
De-escalation
Customer Retention
Customer Service
Investigation
Persuasion
Communication
Organization
Attention to Detail
Multitasking
Confidentiality
Microsoft Word
Microsoft Outlook
Payment Processing
Refund Processing

Benefits

Competitive Pay With Incentive Opportunities
Paid Time Off
Company Holiday Pay
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Savings Plan With Company Matching Contributions
Life Insurance
Disability Insurance
Supplemental Benefits
Training Opportunities
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Advantage Program
Service Experts
Customer Escalations
Complaint Resolution
BBB
Regulatory Bodies
Microsoft Word
Microsoft Outlook
Customer Retention
De-escalation
Buyout Requests
Asset Transfers
Customer Information Updates
Payment Processing
Refund Requests
Service Centers
Leadership Communication
Confidential Customer Information
Standardized Processes

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