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Added 21 mins ago
Major Incident Management Specialist - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
Full-time
Express Scripts Canada (ESC) is seeking a highly motivated and service-oriented Major Incident Management Specialist to join our IT Support Services team. The ideal candidate brings strong…
Added 22 mins ago
Bilingual Sales Operations Specialist
Bunzl Canada
Cambridge, ON
Full-time
Prepare executive-ready summaries, approval decks, or sign-off packages to support deal closure
Added 38 mins ago
Senior Vulnerability Management Analyst
BRP
Montreal, QC
We are looking for a Senior Vulnerability Management Specialist responsible for leading the identification, assessment, prioritization, reporting, and remediation oversight of cybersecurity…
Added 51 mins ago
Specialist, Quality - Strategy and Governance
Bombardier
Dorval, QC
Full-time
Prepare clear, targeted, and aligned executive communications, analyses, and presentations to support decision-making within the Quality and Product Safety leadership team.
Added 1 hour ago
Head of Market Intelligence & Analytics
Northland Power Inc.
Toronto, ON
Full-time
…consultants; reduce avoidable external dependence while retaining specialist support where it adds value or is required by third…
Added 1 hour ago
Customer Onboarding Specialist
Jobber
Remote, Canada
Full-time · Remote
As a Customer Onboarding Specialist, you’ll manage a portfolio of home service businesses and act as their trusted advisor through onboarding. You’ll guide each customer through a defined…
Added 1 hour ago
Delivery Specialist (6-month Contract)
goeasy Ltd.
Bathurst, NB
Contract
…Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment…
Added 1 hour ago
executive sous-chef
Domaine Château-Bromont
Bromont, QC
Full-time
Supervise activities of specialist chefs, chefs, cooks and other kitchen workers
Added 2 hours ago
Injection Moulding Specialist
Canadian Executive Search Group (USA) Inc / Division of Arrow Group of Companies
ON · Chatham-Kent, ON
Full-time
Support new product launches, tooling trials, process validation, and production start-ups.
Added 3 hours ago
Senior Manager, Enterprise Data Quality Management
TD
Toronto, ON
Full-time
Define and operate group certification processes for fields owned by specialist or centralized functions.
Added 3 hours ago
Pre-Sales Principal Consultant
Syntax
Thornhill, ON
…professionals to lead solution design, ensure delivery excellence, and support client transformation initiatives across complex SAP…
Added 3 hours ago
Executive Administrative Assistant - Office & Administrative Specialist Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
As an Executive Administrative Assistant, the incumbent willl support the Financial Operations Division’s (FOD) operational needs to ensure efficiency and coordination. Under limited…
Added 4 hours ago
Senior Project Manager
TEEMA
Vancouver, BC
Contract
Solid BA fundamentals: requirements facilitation, process impacts, and knowing when to bring in specialist support
Added 4 hours ago
AI / Automation Specialist
Otodata
Montreal, QC
Full-time
Added 4 hours ago
Senior Splunk Engineer
Vsync Solutions
Toronto, ON
Contract
Our client is seeking an experienced Metrics Design & Reporting Specialist – Splunk to transform complex operational and security datasets into clear, actionable, decision-enabling…
Added 5 hours ago
Sr Product Marketing Manager
Univar Solutions
Toronto, ON
CARE/BPC Sales & Technical Leadership, Marketing, Finance, Supply Chain/Purchasing, Product Specialist
Added 6 hours ago
Head of SaaS Operations
Temenos
Canada
Full-time
Proven leadership of complex enterprise or banking technology operations, ideally through implementation, go-live and early-life support.
Added 8 hours ago
Employee Engagement Specialist
Responsive Health Management
Belle River, ON
Up to $70,000 CAD / year
Full-time
Reporting to the Executive Director and partnering with the Director of Care, Department Heads, and the Director of Talent Management, the Employee Engagement Specialist leads talent…
Added 11 hours ago
Fleet Specialist
Kia Canada
Mississauga, ON
Full-time
The role of the Fleet Specialist will be to provide support to both the Fleet Manager and Supervisor. The Specialist will report directly to the Fleet Supervisor. The incumbent will…
Added 11 hours ago
Spécialiste En Analyse Stratégique & Innovation En Approvisionnement
Aston Carter
Longueuil, QC
Contract
Job Title: Strategic Sourcing Analytics & Innovation Specialist
Added 13 hours ago
Endocrinologist
Stem Health
Toronto, ON
Contract
…particular emphasis on conditions relevant to a preventive, executive health population: thyroid disorders (hypothyroidism, hyperthyroidism, thyroid nodules, autoimmune thyroid disease),…
Added 13 hours ago
Executive Trainer – Advanced Pension Funds Governance & Strategic Leadership
Aethera Training Consultancy
ON · Ontario, Canada
Contract
…Institutional Investment, Governance, Finance, or Retirement Systems Specialist to design and deliver a bespoke three-day, one-to-one executive training programme for a highly experienced,…
Added 16 hours ago
Major Incident Management Specialist - Express Scripts Canada
The Cigna Group
Mississauga, ON
Full-time
Express Scripts Canada (ESC) is seeking a highly motivated and service-oriented Major Incident Management Specialist to join our IT Support Services team. The ideal candidate brings strong…
Added 19 hours ago
Major Incident Management Specialist - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
Full-time
Express Scripts Canada (ESC) is seeking a highly motivated and service-oriented Major Incident Management Specialist to join our IT Support Services team. The ideal candidate brings strong…
Added 20 hours ago
Account Coordinator IV
Service Experts
Field, BC
Full-time
…reach a mutually agreeable resolution. Provides administrative support by following the standardized processes and procedures set forth for specialized programs. Work is performed under…

Service Experts

Account Coordinator IV

Field, BC, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: High school diploma with a minimum of 5 years advanced customer service or complaint resolution experience.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Welcome!

‎

Highly visible role utilizing Advantage and Service Experts knowledge along with above average soft skills to resolve escalated customer complaints of Advantage Program participants. Receives, maintains & facilitates communication between Marketing, Legal & Field Leadership with the uniform goal of maintaining the integrity of the customer relationship. Liaison between the customer and Service Experts to effectively reach a mutually agreeable resolution. Provides administrative support by following the standardized processes and procedures set forth for specialized programs. Work is performed under general supervision with latitude for decision making within assigned guidelines.

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Duties & Responsibilities

Primary specialist assigned to investigate and resolve escalations received from BBB, legal & other regulatory bodies.
Primary back-up to team leader to support the overall customer escalations department when necessary
Acts as a point of contact for the customer care team and other departments for guidance on mitigating further escalation of customer issues and diffusing irate customers
Receive, investigate & manage customer complaints to full completion within the defined service level targets.
Protects the integrity of the Service Experts brand and the Advantage program and ensures each customer issue is handled without the highest level of quality
Manage and track all escalations and the reason via multiple internal systems.
Partner with 20+ US Service Center POC’s to resolve customer complaints.
Facilitates all asset transfers and customer information updates.
Facilitates buy out requests to include calculation of the buyout amount, approval from leadership, communication with the customer and acquisition of the customer approval.
Uses retention strategies via phone and email to reduce early terminations.
Processes all received payments via standard protocol and facilitates all refund requests.
Communicates regularly with leadership regarding any trends or areas of opportunity.
Represents the company professionally, honestly, and ethically in all business matters and activities.
Other duties as assigned.

Qualifications

High school diploma with a minimum of 5 years advanced customer service or complaint resolution experience.
Ability to de-escalate and be persuasive in order to reach a mutual resolution.
Ability to learn and follow company process and procedures.
Highly organized & detailed oriented.
Excellent follow through skills.
Ability to maintain confidentiality of customer information and other sensitive data.
Ability to work well under pressure.
Ability to multitask in a busy work environment and to organize and manage multiple priorities.
Excellent customer-service skills, verbal and written, as well as interpersonal skills to include effective customer complaint resolution and the ability to work with a diverse customer population.
Working knowledge of Customer Relationship Management Systems, Microsoft Word and Outlook software applications.
Utilizes various computerized systems and software to perform tasks.
Must be professional and can communicate effectively both externally & internally including up to the Executive Leadership in a pleasant, business-like, and customer-focused manner.
Ability to work effectively and productively in both a team environment as well as independently.

Benefits

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

Competitive Pay with incentive opportunities.
Paid Time Off and Company Holiday Pay.
Medical, Dental, and Vision Insurance programs.
401(k) Retirement Savings Plan with company matching contributions.
Life Insurance and disability insurance options.
Supplemental benefit programs.
World Class Training opportunities through our Experts University.
Career Development opportunities.

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Minimum Experience: 6+

Years Minimum Education: High School Diploma/GED

‎

‎

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

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More about this job

Responsibilities

Investigate and resolve escalated customer complaints, including cases referred by the BBB, legal entities, and regulatory bodies, while coordinating with customers, Service Centers, and internal teams. Manage escalation records, customer and asset updates, buyouts, retention efforts, payments, and refunds, and communicate trends to leadership.

Requirements

Requires a high school diploma or GED and at least five years of advanced customer service or complaint-resolution experience; the posting also lists a minimum of six years of experience. Candidates should be skilled at de-escalation, communication, organization, multitasking, and following procedures, with working knowledge of CRM systems, Microsoft Word, and Outlook.

Skills

Customer Complaint Resolution
De-escalation
Customer Retention
Customer Service
Investigation
Persuasion
Communication
Organization
Attention to Detail
Multitasking
Confidentiality
Microsoft Word
Microsoft Outlook
Payment Processing
Refund Processing

Benefits

Competitive Pay With Incentive Opportunities
Paid Time Off
Company Holiday Pay
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Savings Plan With Company Matching Contributions
Life Insurance
Disability Insurance
Supplemental Benefits
Training Opportunities
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Advantage Program
Service Experts
Customer Escalations
Complaint Resolution
BBB
Regulatory Bodies
Microsoft Word
Microsoft Outlook
Customer Retention
De-escalation
Buyout Requests
Asset Transfers
Customer Information Updates
Payment Processing
Refund Requests
Service Centers
Leadership Communication
Confidential Customer Information
Standardized Processes

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