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Added 14 mins ago
Student Life Coordinator
Algoma University
Brampton, ON
$55,348 to $69,185 CAD / year
Algoma University has an existing vacancy in the position of Student Life Coordinator. Reporting to the Manager, Student Life Operations, the Student Life Coordinator is responsible for…
Added 27 mins ago
Procurement Coordinator
Wud
Toronto, ON
Full-time
…relationships? We’re searching for a dedicated Procurement & Operations Coordinator to join the Wud team and support the sourcing and purchasing of materials, products, equipment, and…
Added 27 mins ago
Educational Technology Coordinator - Digital Learning - PNRK
Humber College
Toronto, ON
Internship
Position Title: Educational Technology Coordinator
Added 27 mins ago
Care Coordinator #036-26
Ontario Health atHome
North Bay, ON
Full-time
In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans
Added 27 mins ago
Care Coordinator #051-26
Ontario Health atHome
Sudbury, ON · Greater Sudbury, ON
Full-time
As a Care Coordinator (Status: Full-Time, Start date: Immediately; Location: Sudbury - Health Sciences North) , you will assess and determine patient care needs and eligibility, provide…
Added 27 mins ago
Care Coordinator #113-26
Ontario Health atHome
Timmins, ON
Full-time
As a Care Coordinator ( Full-Time, Permanent; Start date: Immediately; Location: Timmins and District Hospital ) , you will assess and determine patient care needs and eligibility, provide…
Added 27 mins ago
Care Coordinator - Hospital
Ontario Health atHome
Mississauga, ON
Full-time
As a Hospital Ca re Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers…
Added 58 mins ago
Manager, Videography
Toronto Metropolitan University
Toronto, ON
Temporary
Leads and inspires the video, photography, producer, and digital asset coordinator staff, and manages day-to-day operations.
Added 58 mins ago
RMA Coordinator
Evertz
Burlington, ON
Contract
…responsible for managing customer return requests initiated by the Service team, ensuring merchandise is returned to Evertz in accordance with established Standard Operating Procedures…
Added 59 mins ago
People & Office Coordinator
Solar Provider Group
Toronto, ON
Full-time
We are seeking an organized and detail-oriented People & Office Coordinator to support HR administration, employee records, employment documents, payroll and benefits, and day-to-day office…
Added 1 hour ago
Service Coordinator, Technical Services HVAC
BGIS
Ottawa, ON
Full-time
The Service Coordinator provides centralized administrative and operational support to technical service operations, with a primary focus on service estimating, quoting, repair…
Added 1 hour ago
Community Engagement Coordinator
Ontario Society of Professional Engineers
Toronto, ON
Full-time
We are currently seeking a Community Engagement Coordinator who will be responsible for fostering strong connections between our association and its members, local chapters, and partner…
Added 1 hour ago
Christmas Toyshop Associate - Temporary
The Salvation Army Canada and Bermuda Territory
Vancouver, BC · Boundless Vancouver- Community Services
Full-time
One (1) to three (3) years of relevant experience, including experience working in customer service-related field or retail.
Added 1 hour ago
Integrated Mission Manager
The Salvation Army Canada and Bermuda Territory
Salmon Arm, BC · New Hope Community Church - Salmon Arm- Family Services
Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 1 hour ago
Leasing Coordinator
Bertone
Montreal, QC
Full-time
The Leasing Coordinator supports the commercial leasing team by overseeing the coordination of leasing activities, tenant services, and day-to-day operational processes. Serving as a…
Added 2 hours ago
Project Estimator
Diesel Overhead Doors Inc.
Calgary, AB
Full-time
Field install or service experience is a big plus to understand the industry
Added 2 hours ago
Project Estimator
Diesel Overhead Doors Inc.
Calgary, AB
Full-time
Field install or service experience is a big plus to understand the industry
Added 2 hours ago
Leisure Sales Account Executive - Hybrid
Park'N Fly
Mississauga, ON
Full-time
Provides inside sales support to the travel industry, inclusive of handling all requests via an online customer service desk
Added 2 hours ago
Leadership Team Coordinator
Lock Search Group
Mississauga, ON
Full-time
The Leadership Team Coordinator will provide high-level administrative support to the VP & Managing Director of Pharmacosmos Canada and the extended Canadian Leadership Team (LT). This role…
Added 2 hours ago
Concierge
JLL
Toronto, ON
Full-time
…creating an exceptional resident experience through attentive service, strong relationship building, and a genuine commitment to resident…
Added 2 hours ago
(CAN) Manager, Facility Services
Walmart Canada
AB · Edmonton, AB
Full-time
Directs regional field operations by developing goals and direction approving activities controlling maintenance costs tracking facility scheduled preventive maintenance service completion…
Added 2 hours ago
Junior Estimator
Community Fire Prevention
Port Coquitlam, BC
$55,000 to $65,000 CAD / year
Full-time
…Fire Prevention - Onyx Fire family company BC, as a full-time Coordinator/Junior Estimator! As a member of our Estimating Team, you will gain practical knowledge of local Fire & Life Safety…
Added 2 hours ago
Fleet Administrator
Cormorant Utility Services
Cambridge, ON
Escalate maintenance delays, deficiencies, discrepancies, or unresolved issues to the Fleet Coordinator
Added 3 hours ago
Leasing Coordinator/coordonnateur(trice) à la location
Leyad
Montreal, QC
Full-time
We are seeking a highly organized and proactive Leasing Coordinator to support our commercial leasing team. This role will assist with coordinating leasing activities, preparing and…
Added 3 hours ago
Concierge
JLL
Toronto, ON
$57,000 to $60,000 CAD / year
Full-time
…creating an exceptional resident experience through attentive service, strong relationship building, and a genuine commitment to resident…

Service Experts

Account Coordinator IV

Field, BC, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: High school diploma with a minimum of 5 years advanced customer service or complaint resolution experience.
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Welcome!

‎

Highly visible role utilizing Advantage and Service Experts knowledge along with above average soft skills to resolve escalated customer complaints of Advantage Program participants. Receives, maintains & facilitates communication between Marketing, Legal & Field Leadership with the uniform goal of maintaining the integrity of the customer relationship. Liaison between the customer and Service Experts to effectively reach a mutually agreeable resolution. Provides administrative support by following the standardized processes and procedures set forth for specialized programs. Work is performed under general supervision with latitude for decision making within assigned guidelines.

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Duties & Responsibilities

Primary specialist assigned to investigate and resolve escalations received from BBB, legal & other regulatory bodies.
Primary back-up to team leader to support the overall customer escalations department when necessary
Acts as a point of contact for the customer care team and other departments for guidance on mitigating further escalation of customer issues and diffusing irate customers
Receive, investigate & manage customer complaints to full completion within the defined service level targets.
Protects the integrity of the Service Experts brand and the Advantage program and ensures each customer issue is handled without the highest level of quality
Manage and track all escalations and the reason via multiple internal systems.
Partner with 20+ US Service Center POC’s to resolve customer complaints.
Facilitates all asset transfers and customer information updates.
Facilitates buy out requests to include calculation of the buyout amount, approval from leadership, communication with the customer and acquisition of the customer approval.
Uses retention strategies via phone and email to reduce early terminations.
Processes all received payments via standard protocol and facilitates all refund requests.
Communicates regularly with leadership regarding any trends or areas of opportunity.
Represents the company professionally, honestly, and ethically in all business matters and activities.
Other duties as assigned.

Qualifications

High school diploma with a minimum of 5 years advanced customer service or complaint resolution experience.
Ability to de-escalate and be persuasive in order to reach a mutual resolution.
Ability to learn and follow company process and procedures.
Highly organized & detailed oriented.
Excellent follow through skills.
Ability to maintain confidentiality of customer information and other sensitive data.
Ability to work well under pressure.
Ability to multitask in a busy work environment and to organize and manage multiple priorities.
Excellent customer-service skills, verbal and written, as well as interpersonal skills to include effective customer complaint resolution and the ability to work with a diverse customer population.
Working knowledge of Customer Relationship Management Systems, Microsoft Word and Outlook software applications.
Utilizes various computerized systems and software to perform tasks.
Must be professional and can communicate effectively both externally & internally including up to the Executive Leadership in a pleasant, business-like, and customer-focused manner.
Ability to work effectively and productively in both a team environment as well as independently.

Benefits

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

Competitive Pay with incentive opportunities.
Paid Time Off and Company Holiday Pay.
Medical, Dental, and Vision Insurance programs.
401(k) Retirement Savings Plan with company matching contributions.
Life Insurance and disability insurance options.
Supplemental benefit programs.
World Class Training opportunities through our Experts University.
Career Development opportunities.

‎

Minimum Experience: 6+

Years Minimum Education: High School Diploma/GED

‎

‎

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

Apply About employer

More about this job

Responsibilities

Investigate and resolve escalated customer complaints, including cases referred by the BBB, legal entities, and regulatory bodies, while coordinating with customers, Service Centers, and internal teams. Manage escalation records, customer and asset updates, buyouts, retention efforts, payments, and refunds, and communicate trends to leadership.

Requirements

Requires a high school diploma or GED and at least five years of advanced customer service or complaint-resolution experience; the posting also lists a minimum of six years of experience. Candidates should be skilled at de-escalation, communication, organization, multitasking, and following procedures, with working knowledge of CRM systems, Microsoft Word, and Outlook.

Skills

Customer Complaint Resolution
De-escalation
Customer Retention
Customer Service
Investigation
Persuasion
Communication
Organization
Attention to Detail
Multitasking
Confidentiality
Microsoft Word
Microsoft Outlook
Payment Processing
Refund Processing

Benefits

Competitive Pay With Incentive Opportunities
Paid Time Off
Company Holiday Pay
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Savings Plan With Company Matching Contributions
Life Insurance
Disability Insurance
Supplemental Benefits
Training Opportunities
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Advantage Program
Service Experts
Customer Escalations
Complaint Resolution
BBB
Regulatory Bodies
Microsoft Word
Microsoft Outlook
Customer Retention
De-escalation
Buyout Requests
Asset Transfers
Customer Information Updates
Payment Processing
Refund Requests
Service Centers
Leadership Communication
Confidential Customer Information
Standardized Processes

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