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Added 23 mins ago
Unit Assistant
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager, Health Services, RN, RPN, and/or LPN, the Unit Assistant acts as a member of the health care team, assisting with patient care and providing…
Added 23 mins ago
Licensed Practical Nurse - Health Services 4th Floor
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…Clinic, Prairie Crocus Manor, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health…
Added 23 mins ago
Health Care Aide & Aide Porter
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…Clinic, Prairie Crocus Manor, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health…
Added 23 mins ago
Health Care Aide - B4 Gynecology
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Program Team Manager and a Registered Nurse (RN) or Registered Psychiatric Nurse (RPN), and while demonstrating a commitment to the Mission, Values and…
Added 23 mins ago
Housekeeping Aide
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…Clinic, Prairie Crocus Manor, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health…
Added 23 mins ago
Primary Care Paramedic
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Travel by multiple vehicle types, where inclement weather conditions are anticipated. General risks of responding to a variety of ERS calls.
Added 23 mins ago
Diet Aide - Retail Food Services
Shared Health-Soins Communs
Winnipeg, MB
Internship
…portioning, packaging and distribution of food and supply items, general cleaning and sanitizing of area and equipment, ware washing and waste removal, re-stocking or replenishing supplies,…
Added 23 mins ago
Health Care Aide
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Clinical Manager, the Registered Nurse (RN), the Registered Psychiatric Nurse (RPN), and/or the Licensed Practical Nurse (LPN), the Health Care Aide…
Added 23 mins ago
Medical Laboratory Assistant
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Charge Technologist or designate, the Medical Laboratory Assistant (MLA) is responsible for assisting the laboratory in its role of sample triaging,…
Added 23 mins ago
Diet Aide - Retail Food Services
Shared Health-Soins Communs
Winnipeg, MB
Internship
…portioning, packaging and distribution of food and supply items, general cleaning and sanitizing of area and equipment, ware washing and waste removal, re-stocking or replenishing supplies,…
Added 23 mins ago
Diet Aide
Shared Health-Soins Communs
Winnipeg, MB
Internship
…portioning, packaging and distribution of food and supply items, general cleaning and sanitizing of area and equipment, ware washing and waste removal, re-stocking or replenishing supplies,…
Added 23 mins ago
Diet Aide - Retail Food Services
Shared Health-Soins Communs
Winnipeg, MB
Internship
…portioning, packaging and distribution of food and supply items, general cleaning and sanitizing of area and equipment, ware washing and waste removal, re-stocking or replenishing supplies,…
Added 23 mins ago
Unit Supplies Coordinator - Patient Care Supply
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Added 23 mins ago
Medical Device Reprocessing Technician
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…Clinic, Prairie Crocus Manor, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health…
Added 23 mins ago
Licensed Practical Nurse (LPN) - CD1 Personal Care
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager of Patient Care, the Licensed Practical Nurse (LPN) is responsible for providing professional practical nursing services to designated patients,…
Added 23 mins ago
General Duty Nurse (N2) - Women's Health Labour & Delivery
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 23 mins ago
Server, Ernest's Dining Room
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
Part-time
Complete opening, closing, and general cleaning duties associated with front-of-house restaurant operations.
Added 23 mins ago
General Duty Mammography Technologist - Rural
Shared Health-Soins Communs
Portage la Prairie, MB
Full-time
Site: Shared Health - Portage District General Hospital
Added 23 mins ago
Intermediate Care Paramedic
Shared Health-Soins Communs
Swan River, MB
Internship
Travel by multiple vehicle types, where inclement weather conditions are anticipated. General risks of responding to a variety of ERS calls.
Added 23 mins ago
Health Care Aide
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Clinical Manager, the Registered Nurse (RN), the Registered Psychiatric Nurse (RPN), and/or the Licensed Practical Nurse (LPN), the Health Care Aide…
Added 23 mins ago
Diet Aide - Retail Food Services
Shared Health-Soins Communs
Winnipeg, MB
Internship
…portioning, packaging and distribution of food and supply items, general cleaning and sanitizing of area and equipment, ware washing and waste removal, re-stocking or replenishing supplies,…
Added 23 mins ago
CookBaker Certified
Shared Health-Soins Communs
Churchill, MB
Full-time
…Clinic, Prairie Crocus Manor, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health…
Added 23 mins ago
Staff Therapist - Physiotherapy
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Victoria General Hospital has a mandate to provide service in French; preference will be given to bilingual (French/English) candidates.
Added 23 mins ago
Health Care Aide
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager Health Services, Registered Nurse, Registered Psychiatric Nurse, and/or Licensed Practical nurse, the Health Care Aide acts as a member of the…
Added 23 mins ago
Medical Laboratory Assistant
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Charge Technologist or designate, the Medical Laboratory Assistant (MLA) is responsible for assisting the laboratory in its role of sample triaging,…

Service Experts

Account Coordinator IV

Field, BC, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: High school diploma with a minimum of 5 years advanced customer service or complaint resolution experience.
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

Welcome!

‎

Highly visible role utilizing Advantage and Service Experts knowledge along with above average soft skills to resolve escalated customer complaints of Advantage Program participants. Receives, maintains & facilitates communication between Marketing, Legal & Field Leadership with the uniform goal of maintaining the integrity of the customer relationship. Liaison between the customer and Service Experts to effectively reach a mutually agreeable resolution. Provides administrative support by following the standardized processes and procedures set forth for specialized programs. Work is performed under general supervision with latitude for decision making within assigned guidelines.

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Duties & Responsibilities

Primary specialist assigned to investigate and resolve escalations received from BBB, legal & other regulatory bodies.
Primary back-up to team leader to support the overall customer escalations department when necessary
Acts as a point of contact for the customer care team and other departments for guidance on mitigating further escalation of customer issues and diffusing irate customers
Receive, investigate & manage customer complaints to full completion within the defined service level targets.
Protects the integrity of the Service Experts brand and the Advantage program and ensures each customer issue is handled without the highest level of quality
Manage and track all escalations and the reason via multiple internal systems.
Partner with 20+ US Service Center POC’s to resolve customer complaints.
Facilitates all asset transfers and customer information updates.
Facilitates buy out requests to include calculation of the buyout amount, approval from leadership, communication with the customer and acquisition of the customer approval.
Uses retention strategies via phone and email to reduce early terminations.
Processes all received payments via standard protocol and facilitates all refund requests.
Communicates regularly with leadership regarding any trends or areas of opportunity.
Represents the company professionally, honestly, and ethically in all business matters and activities.
Other duties as assigned.

Qualifications

High school diploma with a minimum of 5 years advanced customer service or complaint resolution experience.
Ability to de-escalate and be persuasive in order to reach a mutual resolution.
Ability to learn and follow company process and procedures.
Highly organized & detailed oriented.
Excellent follow through skills.
Ability to maintain confidentiality of customer information and other sensitive data.
Ability to work well under pressure.
Ability to multitask in a busy work environment and to organize and manage multiple priorities.
Excellent customer-service skills, verbal and written, as well as interpersonal skills to include effective customer complaint resolution and the ability to work with a diverse customer population.
Working knowledge of Customer Relationship Management Systems, Microsoft Word and Outlook software applications.
Utilizes various computerized systems and software to perform tasks.
Must be professional and can communicate effectively both externally & internally including up to the Executive Leadership in a pleasant, business-like, and customer-focused manner.
Ability to work effectively and productively in both a team environment as well as independently.

Benefits

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

Competitive Pay with incentive opportunities.
Paid Time Off and Company Holiday Pay.
Medical, Dental, and Vision Insurance programs.
401(k) Retirement Savings Plan with company matching contributions.
Life Insurance and disability insurance options.
Supplemental benefit programs.
World Class Training opportunities through our Experts University.
Career Development opportunities.

‎

Minimum Experience: 6+

Years Minimum Education: High School Diploma/GED

‎

‎

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

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More about this job

Responsibilities

Investigate and resolve escalated customer complaints, including cases referred by the BBB, legal entities, and regulatory bodies, while coordinating with customers, Service Centers, and internal teams. Manage escalation records, customer and asset updates, buyouts, retention efforts, payments, and refunds, and communicate trends to leadership.

Requirements

Requires a high school diploma or GED and at least five years of advanced customer service or complaint-resolution experience; the posting also lists a minimum of six years of experience. Candidates should be skilled at de-escalation, communication, organization, multitasking, and following procedures, with working knowledge of CRM systems, Microsoft Word, and Outlook.

Skills

Customer Complaint Resolution
De-escalation
Customer Retention
Customer Service
Investigation
Persuasion
Communication
Organization
Attention to Detail
Multitasking
Confidentiality
Microsoft Word
Microsoft Outlook
Payment Processing
Refund Processing

Benefits

Competitive Pay With Incentive Opportunities
Paid Time Off
Company Holiday Pay
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Savings Plan With Company Matching Contributions
Life Insurance
Disability Insurance
Supplemental Benefits
Training Opportunities
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Advantage Program
Service Experts
Customer Escalations
Complaint Resolution
BBB
Regulatory Bodies
Microsoft Word
Microsoft Outlook
Customer Retention
De-escalation
Buyout Requests
Asset Transfers
Customer Information Updates
Payment Processing
Refund Requests
Service Centers
Leadership Communication
Confidential Customer Information
Standardized Processes

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