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Added 2 hours ago
JF
Youth and Family Programming Director
Jewish Federation of Ottawa
Ottawa, ON
- Part-time
…engagement for young families, children and youth. Reporting to the Executive Director and Rabbi (or their designee), the director collaborates closely with clergy, staff, lay leaders,…
Added 2 hours ago
GE
Chef de Partie
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Executive Chef, or Sous Chef, the Supervisor is responsible to lead, coach, motivate and oversee all staff and aspects of the Food & Beverage departmental…
Added 2 hours ago
SC
Manager, Marketing
Sports Careers
Vancouver, BC
- Full-time
Position: Manager, Marketing (Vancouver Warriors, Rogers Arena, Community)
Added 2 hours ago
D
Account Manager
DEPT®
Toronto, ON
- $60,000 to $70,000 CAD / year
- Contract
Internally, this role is titled Senior Account Executive, but we’re advertising it as Account Manager to reflect the more commonly used job title.
Added 2 hours ago
SP
RVP, Sales - Data Foundation - Public Sector
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
…integrating MuleSoft for data connectivity, Tableau for analytics, Marketing Cloud for personalized engagement, and Professional Services for implementation support - to ensure customers…
Added 2 hours ago
P
Director of Data
Pebl
Remote, Canada
- $191,452 to $252,000 CAD / year
- Full-time
- Remote
…intersection of R&D and our core business functions - specifically Marketing, Sales, Operations, Finance, and Legal - ensuring that Pebl’s vast repository of global employment and…
Added 3 hours ago
H
Transportation Design and Delivery Department Lead
HDR
Burlington, ON · Richmond Hill, ON · Toronto, ON
- Full-time
Provide leadership and direction to the Department staff in cooperation with executive, market sector, business class, and practice leaders. Work cooperatively to inform corporate…
Added 3 hours ago
CT
Business Development Executive (SME)
Cure Talent
London, ON
- Full-time
You’ll own the sales cycle from identifying an opportunity through to negotiation and close. Marketing-generated inbound enquiries will support your pipeline, alongside your own prospecting…
Added 3 hours ago
SP
SVP, Canadian Strategic Sales
Salesforce Partner Canada
Toronto, ON
- Full-time
…(SVP) to lead the Canadian Strategic Sales organization. This executive will be responsible for accelerating growth in the Canadian Strategic Sales sector by expanding revenue streams,…
Added 3 hours ago
SP
Enterprise Account Executive, Qualified
Salesforce Partner Canada
Toronto, ON
- Full-time
As a Qualified Enterprise Account Executive, you'll own a full sales cycle selling Piper, our AI SDR agent, into Enterprise organizations (4500+ FTE headcount) with an active or prospective…
Added 3 hours ago
AT
Bilingual Account Executive (8:30AM - 5:00PM - Hybrid)
Authentic T-Shirt Company
ON
- $20 to $22 CAD / hour
- Full-time
encourages growth and values every voice at the table. We’re currently looking for a Bilingual Account Executive to join our incredible team in Mississauga, ON.
Added 4 hours ago
T
TD Insurance Governance & Control Strategy & Transformation Intern/Co-op (Winter 2027)
TD
Toronto, ON
- Full-time
…Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health…
Added 4 hours ago
R
VP of Marketing Operations
Revun
Vaughan, ON
- Internship
This is not a narrow communications or campaign-management role. We are looking for a senior executive who can build the marketing systems, team structure, reporting, and execution…
Added 4 hours ago
FOH Management - Assistant General Manager
Northland Properties
Edmonton, AB
Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident…
Added 6 hours ago
GP
Représentant des Ventes B2B - Solutions d'Affaires / B2B & Enterprise Sales Representative - Business Solutions
Global Payments Inc.
Toronto, ON · Montreal, QC
- Full-time
Un baccalauréat en administration des affaires, en finance, en marketing ou dans un domaine connexe.
Added 7 hours ago
C
Finance Operations Lead
Co-op
Saskatoon, SK
- Full-time
Coordinate Finance’s executive, Board and Audit Committee reporting activities, ensuring Finance materials are accurate, consistent, decision-ready, and aligned with enterprise messaging.
Added 7 hours ago
C
Associate Vice President, Corporate Finance
Co-op
Saskatoon, SK
- Full-time
…enterprise priorities. This is an opportunity to influence executive decision-making, build high-performing teams, and help strengthen FCL’s long term financial…
Added 7 hours ago
CB
Regional Sales Manager
Cornerstone Building Brands
Toronto, ON
- Full-time
…with Sales, Estimating, Engineering, Business Development, Marketing, Sourcing/Procurement, Sales Operations, Vendor Relations, and the Vice President to drive sales performance of the…
Added 7 hours ago
Front of House - Bartender
Northland Properties
Edmonton, AB
Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident…
Added 7 hours ago
Prep Cook
Northland Properties
Edmonton, AB
Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident…
Added 7 hours ago
RI
Sr. Enterprise Account Executive
Rightsline Inc
Toronto, ON
- $140,000 to $180,000 CAD / year
- Full-time
Rightsline is seeking a highly motivated, experienced Sr. Enterprise Account Executive to drive new business acquisition within enterprise accounts across our target verticals in North…
Added 8 hours ago
M
Enterprise Account Executive - Canadian Government
Meltwater
Toronto, ON
- Full-time
In our exciting role of Canadian Government Account Executive, you’ll be on the front lines of Meltwater’s growth within the Canadian public sector. This strategic role focuses on deepening…
Added 8 hours ago
Back of House - Dishwasher
Northland Properties
Calgary, AB
Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident…
Added 8 hours ago
FOH Management - General Manager
Northland Properties
Calgary, AB
Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident…
Added 9 hours ago
M
Front of House - Server
Moxies
Calgary, AB
- Full-time
Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident…

Service Experts

Account Coordinator IV

Field, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 29, 2026
Experience: High school diploma with a minimum of 5 years advanced customer service or complaint resolution experience.
Posting language: English
Posted: Sep 29, 2026

Original job description

Welcome!

‎

Highly visible role utilizing Advantage and Service Experts knowledge along with above average soft skills to resolve escalated customer complaints of Advantage Program participants. Receives, maintains & facilitates communication between Marketing, Legal & Field Leadership with the uniform goal of maintaining the integrity of the customer relationship. Liaison between the customer and Service Experts to effectively reach a mutually agreeable resolution. Provides administrative support by following the standardized processes and procedures set forth for specialized programs. Work is performed under general supervision with latitude for decision making within assigned guidelines.

‎

Duties & Responsibilities

Primary specialist assigned to investigate and resolve escalations received from BBB, legal & other regulatory bodies.
Primary back-up to team leader to support the overall customer escalations department when necessary
Acts as a point of contact for the customer care team and other departments for guidance on mitigating further escalation of customer issues and diffusing irate customers
Receive, investigate & manage customer complaints to full completion within the defined service level targets.
Protects the integrity of the Service Experts brand and the Advantage program and ensures each customer issue is handled without the highest level of quality
Manage and track all escalations and the reason via multiple internal systems.
Partner with 20+ US Service Center POC’s to resolve customer complaints.
Facilitates all asset transfers and customer information updates.
Facilitates buy out requests to include calculation of the buyout amount, approval from leadership, communication with the customer and acquisition of the customer approval.
Uses retention strategies via phone and email to reduce early terminations.
Processes all received payments via standard protocol and facilitates all refund requests.
Communicates regularly with leadership regarding any trends or areas of opportunity.
Represents the company professionally, honestly, and ethically in all business matters and activities.
Other duties as assigned.

Qualifications

High school diploma with a minimum of 5 years advanced customer service or complaint resolution experience.
Ability to de-escalate and be persuasive in order to reach a mutual resolution.
Ability to learn and follow company process and procedures.
Highly organized & detailed oriented.
Excellent follow through skills.
Ability to maintain confidentiality of customer information and other sensitive data.
Ability to work well under pressure.
Ability to multitask in a busy work environment and to organize and manage multiple priorities.
Excellent customer-service skills, verbal and written, as well as interpersonal skills to include effective customer complaint resolution and the ability to work with a diverse customer population.
Working knowledge of Customer Relationship Management Systems, Microsoft Word and Outlook software applications.
Utilizes various computerized systems and software to perform tasks.
Must be professional and can communicate effectively both externally & internally including up to the Executive Leadership in a pleasant, business-like, and customer-focused manner.
Ability to work effectively and productively in both a team environment as well as independently.

Benefits

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

Competitive Pay with incentive opportunities.
Paid Time Off and Company Holiday Pay.
Medical, Dental, and Vision Insurance programs.
401(k) Retirement Savings Plan with company matching contributions.
Life Insurance and disability insurance options.
Supplemental benefit programs.
World Class Training opportunities through our Experts University.
Career Development opportunities.

‎

Minimum Experience: 6+

Years Minimum Education: High School Diploma/GED

‎

‎

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

Apply About employer

More about this job

Responsibilities

Investigate and resolve escalated customer complaints, including cases referred by the BBB, legal entities, and regulatory bodies, while coordinating with customers, Service Centers, and internal teams. Manage escalation records, customer and asset updates, buyouts, retention efforts, payments, and refunds, and communicate trends to leadership.

Requirements

Requires a high school diploma or GED and at least five years of advanced customer service or complaint-resolution experience; the posting also lists a minimum of six years of experience. Candidates should be skilled at de-escalation, communication, organization, multitasking, and following procedures, with working knowledge of CRM systems, Microsoft Word, and Outlook.

Skills

Customer Complaint Resolution
De-escalation
Customer Retention
Customer Service
Investigation
Persuasion
Communication
Organization
Attention to Detail
Multitasking
Confidentiality
Microsoft Word
Microsoft Outlook
Payment Processing
Refund Processing

Benefits

Competitive Pay With Incentive Opportunities
Paid Time Off
Company Holiday Pay
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Savings Plan With Company Matching Contributions
Life Insurance
Disability Insurance
Supplemental Benefits
Training Opportunities
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Advantage Program
Service Experts
Customer Escalations
Complaint Resolution
BBB
Regulatory Bodies
Microsoft Word
Microsoft Outlook
Customer Retention
De-escalation
Buyout Requests
Asset Transfers
Customer Information Updates
Payment Processing
Refund Requests
Service Centers
Leadership Communication
Confidential Customer Information
Standardized Processes

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