Jobs in Canada

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Added 29 mins ago
Aviation Security Specialist
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Full-time
AVIATION SECURITY SPECIALIST - RAIC HOLDERS NEEDED
Added 29 mins ago
Spécialiste En Analyse Stratégique & Innovation En Approvisionnement
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Contract
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Added 59 mins ago
Family Practitioner/General Practitioner
Health Match BC
Kamloops, BC
Full-time
OBGYN coverage is secured, ensuring providers have specialist back-up when needed. You will join a collegial team of dedicated medical professionals in a warm and supportive environment…
Added 59 mins ago
Emergency Medicine
Health Match BC
Penticton, BC
Full-time
…support an average of 41,000 visits annually. There is very good specialist support available and double physician coverage for most of the day and evening hours. PRH has excellent…
Added 59 mins ago
Neurology
Health Match BC
Penticton, BC
Full-time
…services including MRI, CT, EEG and EMGs, as well as strong specialist support within the hospital. A recent hospital expansion includes newly dedicated space for outpatient…
Added 59 mins ago
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
Full-time
Strong specialist and allied health referral relationships
Added 59 mins ago
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
Full-time
Strong specialist and allied health referral relationships
Added 59 mins ago
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
Full-time
Outstanding Location – Free on-site parking, nearby shopping and banking, and easy access to specialist support, labs, diagnostics, and hospital services.
Added 59 mins ago
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
Full-time
Added 59 mins ago
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
Full-time
The local community hospital offers strong specialist support, with most specialties and subspecialties available, along with state-of-the-art diagnostic services and treatment facilities.…
Added 59 mins ago
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
Full-time
Added 59 mins ago
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
Part-time
…turnkey patient panel opportunities available as well. As a specialist, your practice will be well-supported by a high volume of patient referrals from both within the organization and the…
Added 59 mins ago
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
Part-time
…houses 5 family doctors, a dermatologist, an internal medicine specialist and our women’s health clinic. The clinic is ideally located near many of Kelowna’s most appealing neighbourhoods…
Added 59 mins ago
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
Part-time
…five family physicians, a dermatologist, an internal medicine specialist, and our women’s health clinic. The location offers easy access to many desirable residential areas and is just a…
Added 59 mins ago
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
Part-time
Added 59 mins ago
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
Part-time
…turnkey patient panel opportunities available as well. As a specialist, your practice will be well-supported by a high volume of patient referrals both from within the organization and the…
Added 59 mins ago
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
Part-time
…turnkey patient panel opportunities available as well. As a specialist, your practice will be well-supported by a high volume of patient referrals from both within the organization and the…
Added 59 mins ago
Internal Medicine
Health Match BC
Kelowna, BC
Full-time
…close-knit community, is seeking a Clinical Immunology & Allergy Specialist to join our healthcare team as a permanent or locum…
Added 59 mins ago
Internal Medicine
Health Match BC
Kelowna, BC
Full-time
…close-knit community, is seeking a Clinical Immunology & Allergy Specialist to join our healthcare team as a permanent or locum…
Added 59 mins ago
Procurement Specialist
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Richmond, BC
Full-time
Added 59 mins ago
Pediatrics
Health Match BC
Chilliwack, BC
Full-time
Specialist Services: One of the pediatricians does outreach clinics in Hope (50km east of Chilliwack) to serve the large geographical areas served by the hospital. One of the pediatricians…
Added 59 mins ago
Internal Medicine
Health Match BC
Port Moody, BC
Full-time
Added 59 mins ago
Physical Medicine and Rehabilitation
Health Match BC
New Westminster, BC
Full-time
Are you a sports medicine specialist and seeking a balanced, supportive, and modern work environment? We invite you to be part of our growing practice at our New Westminster location!
Added 1 hour ago
Do Not Apply - Sr Technical Training Specialist
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Full-time
Added 1 hour ago
Warehouse support specialist
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Service Experts

Account Coordinator IV

Field, BC, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: High school diploma with a minimum of 5 years advanced customer service or complaint resolution experience.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Welcome!

‎

Highly visible role utilizing Advantage and Service Experts knowledge along with above average soft skills to resolve escalated customer complaints of Advantage Program participants. Receives, maintains & facilitates communication between Marketing, Legal & Field Leadership with the uniform goal of maintaining the integrity of the customer relationship. Liaison between the customer and Service Experts to effectively reach a mutually agreeable resolution. Provides administrative support by following the standardized processes and procedures set forth for specialized programs. Work is performed under general supervision with latitude for decision making within assigned guidelines.

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Duties & Responsibilities

Primary specialist assigned to investigate and resolve escalations received from BBB, legal & other regulatory bodies.
Primary back-up to team leader to support the overall customer escalations department when necessary
Acts as a point of contact for the customer care team and other departments for guidance on mitigating further escalation of customer issues and diffusing irate customers
Receive, investigate & manage customer complaints to full completion within the defined service level targets.
Protects the integrity of the Service Experts brand and the Advantage program and ensures each customer issue is handled without the highest level of quality
Manage and track all escalations and the reason via multiple internal systems.
Partner with 20+ US Service Center POC’s to resolve customer complaints.
Facilitates all asset transfers and customer information updates.
Facilitates buy out requests to include calculation of the buyout amount, approval from leadership, communication with the customer and acquisition of the customer approval.
Uses retention strategies via phone and email to reduce early terminations.
Processes all received payments via standard protocol and facilitates all refund requests.
Communicates regularly with leadership regarding any trends or areas of opportunity.
Represents the company professionally, honestly, and ethically in all business matters and activities.
Other duties as assigned.

Qualifications

High school diploma with a minimum of 5 years advanced customer service or complaint resolution experience.
Ability to de-escalate and be persuasive in order to reach a mutual resolution.
Ability to learn and follow company process and procedures.
Highly organized & detailed oriented.
Excellent follow through skills.
Ability to maintain confidentiality of customer information and other sensitive data.
Ability to work well under pressure.
Ability to multitask in a busy work environment and to organize and manage multiple priorities.
Excellent customer-service skills, verbal and written, as well as interpersonal skills to include effective customer complaint resolution and the ability to work with a diverse customer population.
Working knowledge of Customer Relationship Management Systems, Microsoft Word and Outlook software applications.
Utilizes various computerized systems and software to perform tasks.
Must be professional and can communicate effectively both externally & internally including up to the Executive Leadership in a pleasant, business-like, and customer-focused manner.
Ability to work effectively and productively in both a team environment as well as independently.

Benefits

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

Competitive Pay with incentive opportunities.
Paid Time Off and Company Holiday Pay.
Medical, Dental, and Vision Insurance programs.
401(k) Retirement Savings Plan with company matching contributions.
Life Insurance and disability insurance options.
Supplemental benefit programs.
World Class Training opportunities through our Experts University.
Career Development opportunities.

‎

Minimum Experience: 6+

Years Minimum Education: High School Diploma/GED

‎

‎

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

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More about this job

Responsibilities

Investigate and resolve escalated customer complaints, including cases referred by the BBB, legal entities, and regulatory bodies, while coordinating with customers, Service Centers, and internal teams. Manage escalation records, customer and asset updates, buyouts, retention efforts, payments, and refunds, and communicate trends to leadership.

Requirements

Requires a high school diploma or GED and at least five years of advanced customer service or complaint-resolution experience; the posting also lists a minimum of six years of experience. Candidates should be skilled at de-escalation, communication, organization, multitasking, and following procedures, with working knowledge of CRM systems, Microsoft Word, and Outlook.

Skills

Customer Complaint Resolution
De-escalation
Customer Retention
Customer Service
Investigation
Persuasion
Communication
Organization
Attention to Detail
Multitasking
Confidentiality
Microsoft Word
Microsoft Outlook
Payment Processing
Refund Processing

Benefits

Competitive Pay With Incentive Opportunities
Paid Time Off
Company Holiday Pay
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Savings Plan With Company Matching Contributions
Life Insurance
Disability Insurance
Supplemental Benefits
Training Opportunities
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Advantage Program
Service Experts
Customer Escalations
Complaint Resolution
BBB
Regulatory Bodies
Microsoft Word
Microsoft Outlook
Customer Retention
De-escalation
Buyout Requests
Asset Transfers
Customer Information Updates
Payment Processing
Refund Requests
Service Centers
Leadership Communication
Confidential Customer Information
Standardized Processes

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