Operations & Quality Lead

Operations & Quality Lead – Commercial Cleaning

We are seeking a dependable, organized, and proactive Operations & Quality Lead to support the daily operations of our commercial cleaning services.

Working closely with our Manager, you’ll be our eyes and ears in the field - inspecting client locations, supporting cleaning teams, resolving service issues, and ensuring our quality standards are consistently met.

This hands-on role is ideal for someone who takes ownership, pays attention to detail, communicates effectively, and follows through.

Key Responsibilities

• Conduct regular site inspections and ensure cleaning standards are met
• Document deficiencies, coordinate corrective actions, and follow up as needed
• Support, coach, and train cleaning staff
• Assist with scheduling, employee absences, and operational coverage
• Address service concerns proactively and communicate with management
• Assist with client walkthroughs and new account start-ups
• Monitor supplies, coordinate deliveries, and report equipment issues
• Provide hands-on support when operational needs require

What We're Looking For

• Dependable, accountable, and detail-oriented
• Strong communication, organization, and problem-solving skills
• Confident providing direction and constructive feedback
• Able to work independently and manage multiple priorities
• Proactive, adaptable, and willing to step in when needed

Experience in commercial cleaning, janitorial services, facilities, hospitality, or field operations is an asset.

Requirements

• Valid driver's licence and reliable vehicle
• Ability to successfully pass a criminal record check
• Comfortable using a smartphone, email, and basic applications
• Flexible availability, including some evenings and occasional additional hours

What We Offer

• Competitive hourly pay based on experience
• Company gas card for approved work-related travel
• Opportunity for additional hours and career growth
• Independence in the field with support from an established Manager
• A hands-on role with a direct impact on service quality and client satisfaction

Schedule & Flexibility

Cleaning operations take place throughout the day and evening. This position requires flexibility to conduct inspections, support staff, and respond to operational needs, including occasional evenings and additional hours.

Join Our Team

We're looking for someone who can become a trusted part of our operation - taking ownership, supporting our teams, and ensuring clients receive consistent, dependable service.

If you're organized, reliable, proactive, and take pride in a job well done, we'd love to hear from you!