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Added 3 mins ago
A
Subcontracts Specialist
Actalent
North Vancouver, BC
- $44 to $53 CAD / hour
- Contract
Lead and coordinate negotiations of subcontract business terms and conditions, including the review of standard clauses and recommending special terms and conditions as needed.
Added 3 mins ago
A
Technical Documentation & BOM Specialist
Actalent
Ottawa, ON
- $30 to $50 CAD / hour
- Contract
The role is based within the NPI Test engineering team, housed in a 425,000-square-foot campus in the Kanata North Business Park. The facility supports a collaborative environment with over…
Added 3 mins ago
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Senior Manager, Asset Management & Engineering
ATCO
Calgary, AB
- Full-time
ATCO EnPower’s Midstream business owns, operates and develops energy infrastructure that supports the safe, reliable and efficient movement, processing, storage and delivery of energy…
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Public Health Nurse (Infectious Diseases)
Region of Waterloo
Cambridge, ON · Kitchener, ON · Waterloo, ON
Added 19 mins ago
A
Senior Manager, Asset Management & Engineering
ATCO
Calgary, AB
- Full-time
ATCO EnPower’s Midstream business owns, operates and develops energy infrastructure that supports the safe, reliable and efficient movement, processing, storage and delivery of energy…
Added 19 mins ago
A
Coordinator, Validation Support
Apotex
Richmond Hill, ON
- $63,482 to $105,804 CAD / year
Works alternate hours/shift schedules due to planned business needs.
Added 19 mins ago
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Specialist, Technical Training and Support
Apotex
Toronto, ON · North York, ON
- $73,008 to $121,680 CAD / year
Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Environment policies,…
Added 33 mins ago
Specialist, Customer Experience & Enterprise Applications (Non-Union)
Alectra Utilities
Guelph, ON · Hamilton, ON · Mississauga, ON · St. Catharines, ON · Vaughan, ON
Manage business requests and issues efficiently, ensuring timely resolution and communication of ticket lifecycle.
Added 48 mins ago
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Paid Services Beauty Advisor - Part Time
sephora.com
Toronto, ON
- $19.7 to $23.2 CAD / hour
…individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or…
Added 1 hour ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
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PC
Cybersecurity Generalist Senior Associate
Pwc Canada
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…application, network and cloud security, vulnerability management, business resilience and third-party risk, with awareness of AI-related security…
Added 1 hour ago
S
Interim Lead
sephora.com
Nanaimo, BC
- $22.85 to $28.55 CAD / hour
- Full-time
…individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or…
Added 1 hour ago
C
Financial Services Representative
CIBC
Chemainus, BC · Duncan, BC · Mill Bay, BC · Nanaimo, BC
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 1 hour ago
CS
Manager, Food and Beverage BMO Centre - Full Time
Calgary Stampede
AB · CALGARY, AB
- Full-time
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Added 2 hours ago
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Lead Quality Assurance Developer
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
…and production validation while ensuring testing aligns to business processes, risk, and operational…
Added 2 hours ago
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Project Manager II
Fluor
Vancouver, BC
- Full-time
…construction/construction management (EPFC/CM) sized (as defined by the Business Line) or services project or on an assigned segment of a larger project, including coordination of design,…
Added 2 hours ago
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Scientifique des données III-Ing/Data Scientist III- Eng
UKG
Montreal, QC
- Full-time
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Project & Shutdown Management Lead
Vale
Canada
- Full-time
…to aerospace, batteries to magnets, robotics to artificial intelligence, a secure and responsible supply of critical minerals is fundamental to power modern technologies. And at Vale Base…
Added 3 hours ago
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Senior Producer, Scams Unit (English Services) (On-Site)
Radio-Canada
Toronto, ON
- Full-time
Bring a deep and nuanced understanding of artificial intelligence, consumer fraud, deceptive business practices and other schemes and scams.
Added 3 hours ago
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Video Producer, Scams Unit (English Services) (On Site)
Radio-Canada
Toronto, ON
- Full-time
…tracking crypto wallets, analyzing website registrations and using business registries to uncover fraudulent companies and…
Added 3 hours ago
AC
Senior Full Stack Developer (AWS)
Adastra Corporation
Toronto, ON
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AC
Data Analyst - Identity and Access management
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SC
Department Manager, Clothing, Chinook Womens
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Calgary, AB
- Full-time
Business Savvy – you have a customer focused mindset and can plan, execute, and drive sales.
Added 3 hours ago
TC
Payroll Coordinator
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $52,230 to $73,122 CAD / year
- Full-time
…Office, Store and Distribution Services Associates across the business. In this role, you'll manage a variety of payroll activities, including adjustments, manual payments, and responses to…
Added 4 hours ago
IW
Manager, Mortgage Operations
IG Wealth Management
ON · Ontario, Canada
- Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.

ServiceNow

Associate Customer Success Manager - French

6650 St. Urbain Street Suite 500, Montreal, QC, H2S 3G9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2–5 years of related work experience in customer success, consulting, technical advisory, project management, business administration, or SaaS - with demonstrable AI fluency.
Posting language: English · French
Posted: Oct 26, 2026

Original job description

English section of this bilingual listing.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Location

ServiceNow hub location. Minimum 3 days in-office, with flexibility.

What you get to do in this role:

The Customer Success Manager (CSM) - IC2 - is the practitioner level in the CSM job family. You will own consumption and adoption outcomes across a portfolio of mid-complexity customers, operating with judgment and autonomy within your portfolio while drawing on senior CSMs (IC3) for strategic or commercial ambiguity. You will utilise the internal AI agents that augment the role today and be ready to drive adoption of new agents as they are released.

This is the level at which the CSM operates as a confident advisor - overriding agent-recommended plays where customer context demands, leading Customer Business Reviews at Director and Manager level, and translating platform outcomes into commercial impact for the business stakeholders you engage.

You will also contribute to the practice: patterns from your accounts feed playbook development, your structured feedback improves the agent stack, and you mentor IC1 CSMs informally on advisory craft and AI fluency.

You operate as a credible voice on how we work with AI - with your customers. You can explain to a Director what AI is doing on their behalf, set realistic expectations for AI reliability, and help them think about their own governance and trust posture as they adopt ServiceNow's AI capabilities themselves. The way you operate is part of how ServiceNow is building toward a different way of working in customer success - your fluency with AI contributes to that journey.

This role is illustratively aligned to a portfolio of moderate-complexity customers with mid-tier annual contract value - final portfolio sizing and ACV thresholds are subject to final design.

Key Responsibilities

Own consumption and adoption outcomes across a portfolio of mid-ACV, moderate-complexity customers; drive customer action through deep understanding of adoption metrics aligned to customer KPIs and business goals.
Utilise the internal productivity agent stack with practitioner-level fluency - recognise agent failure modes, override agent-recommended actions where context demands, integrate agent outputs into customer engagement seamlessly.
Lead Customer Business Reviews at Director and Manager level; translate platform outcomes into commercial impact in the customer’s language.
Own a standardised-to-moderately-tailored Customer Impact Plan across the portfolio; manage critical risks and mitigation strategies, conducting periodic reviews to refine the plan and report on adoption.
Apply practitioner-level business acumen - understand how the customer makes money, differentiates, and manages risk; spot expansion signals in natural conversation and hand them off cleanly to Sales.
Partner with the Renewal Account Manager (RAM) and AE on renewal readiness, surfacing risk and opportunity from your portfolio.
Diagnose adoption blockers at configuration or workflow level; escalate complex technical issues to relevant stakeholders with full context already assembled.
Contribute patterns from customer deployments to playbook development; provide structured feedback to agent systems and flag patterns that need new logic.
Integrate outputs from multiple AI tools into a coherent customer narrative - adding the commercial, political, and strategic context that AI cannot see. This integration work is where human judgment compounds with AI output.
Explain AI behaviour to customer stakeholders with appropriate confidence calibration - what the AI did, what it didn't do, where it might be wrong, and where it should be trusted. Help customers build their own intuition for AI-augmented work.
Provide structured feedback to the AI systems - flag failure modes, surface patterns the AI misses, and feed your judgement back so the system improves over time.
Mentor IC1 CSMs informally on advisory craft, AI fluency, and customer engagement.
Support Impact renewal preparation in collaboration with the AE and RAM, proactively addressing adoption challenges and value gaps.

Qualifications

To be successful in this role you have:

2–5 years of related work experience in customer success, consulting, technical advisory, project management, business administration, or SaaS - with demonstrable AI fluency.
Practitioner-level capability with AI tools and agents in a professional context - able to operate fluently with multiple agents, recognise their failure modes, and override agent-recommended actions where context demands.
Ability to translate AI work for non-technical stakeholders - explain to a customer Director what AI is doing, why it matters, and what level of confidence is appropriate, without retreating into technical language or overselling capability.
Demonstrated track record of using AI to materially change how you do work - not just adopting AI tools, but extracting real value from them and adapting your workflow accordingly.
Practitioner-level business acumen - translates customer business context into a ServiceNow best-practice roadmap with confidence and limited supervision.
Strong stakeholder management capability - navigates multi-stakeholder situations at Director and Manager level with structure; comfortable challenging assumptions and leading uncomfortable conversations.
Proven ability to take ownership of a customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.
Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives.
Familiarity with ServiceNow platform architecture, CMDB, Workflow Data Fabric, and Agentic AI concepts - working fluency in Sense, Decide, Act, Govern and mapping core use cases to customer business.
Proven ability to collaborate effectively with cross-functional teams (Sales, Product, Support, Delivery, Renewal Account Managers).
Outstanding communication and presentation skills, including the ability to lead Customer Business Reviews and chair structured customer meetings.
Growth mindset - willing AND able to stretch into an evolving role; ready to drive adoption of new agents as they are released.
ServiceNow experience and/or certifications strongly preferred.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Employee Type: Regular

Region: AMS - North America and Canada

Work Persona: Flexible

Read the full bilingual original

Company Description

Tout a commencé sous le soleil de San Diego, en Californie, en 2004, lorsqu’un ingénieur visionnaire, Fred Luddy, a vu le potentiel de transformer notre façon de travailler. Aujourd’hui, ServiceNow se présente comme un leader mondial du marché, apportant une technologie innovante améliorée par l’IA à plus de 8 100 clients, dont 85% des entreprises du Fortune 500®. Notre plateforme intelligente basée sur le nuage connecte de manière transparente les personnes, les systèmes et les processus pour permettre aux organisations de trouver des méthodes de travail plus intelligentes, plus rapides et meilleures. Mais ce n’est que le début de notre voyage. Joignez-vous à nous dans la poursuite de notre objectif de rendre le monde meilleur pour tous.

######

Join us to put AI to work for people.

Job Description

Location

ServiceNow hub location. Minimum 3 days in-office, with flexibility.

What you get to do in this role:

This role is illustratively aligned to a portfolio of moderate-complexity customers with mid-tier annual contract value - final portfolio sizing and ACV thresholds are subject to final design.

Key Responsibilities

Own consumption and adoption outcomes across a portfolio of mid-ACV, moderate-complexity customers; drive customer action through deep understanding of adoption metrics aligned to customer KPIs and business goals.

Utilise the internal productivity agent stack with practitioner-level fluency - recognise agent failure modes, override agent-recommended actions where context demands, integrate agent outputs into customer engagement seamlessly.

Lead Customer Business Reviews at Director and Manager level; translate platform outcomes into commercial impact in the customer’s language.

Own a standardised-to-moderately-tailored Customer Impact Plan across the portfolio; manage critical risks and mitigation strategies, conducting periodic reviews to refine the plan and report on adoption.

Apply practitioner-level business acumen - understand how the customer makes money, differentiates, and manages risk; spot expansion signals in natural conversation and hand them off cleanly to Sales.

Partner with the Renewal Account Manager (RAM) and AE on renewal readiness, surfacing risk and opportunity from your portfolio.

Diagnose adoption blockers at configuration or workflow level; escalate complex technical issues to relevant stakeholders with full context already assembled.

Contribute patterns from customer deployments to playbook development; provide structured feedback to agent systems and flag patterns that need new logic.

Integrate outputs from multiple AI tools into a coherent customer narrative - adding the commercial, political, and strategic context that AI cannot see. This integration work is where human judgment compounds with AI output.

Explain AI behaviour to customer stakeholders with appropriate confidence calibration - what the AI did, what it didn't do, where it might be wrong, and where it should be trusted. Help customers build their own intuition for AI-augmented work.

Provide structured feedback to the AI systems - flag failure modes, surface patterns the AI misses, and feed your judgement back so the system improves over time.

Mentor IC1 CSMs informally on advisory craft, AI fluency, and customer engagement.

Support Impact renewal preparation in collaboration with the AE and RAM, proactively addressing adoption challenges and value gaps.

Qualifications

To be successful in this role you have:

2–5 years of related work experience in customer success, consulting, technical advisory, project management, business administration, or SaaS - with demonstrable AI fluency.

Practitioner-level capability with AI tools and agents in a professional context - able to operate fluently with multiple agents, recognise their failure modes, and override agent-recommended actions where context demands.

Ability to translate AI work for non-technical stakeholders - explain to a customer Director what AI is doing, why it matters, and what level of confidence is appropriate, without retreating into technical language or overselling capability.

Demonstrated track record of using AI to materially change how you do work - not just adopting AI tools, but extracting real value from them and adapting your workflow accordingly.

Practitioner-level business acumen - translates customer business context into a ServiceNow best-practice roadmap with confidence and limited supervision.

Strong stakeholder management capability - navigates multi-stakeholder situations at Director and Manager level with structure; comfortable challenging assumptions and leading uncomfortable conversations.

Proven ability to take ownership of a customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.

Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives.

Familiarity with ServiceNow platform architecture, CMDB, Workflow Data Fabric, and Agentic AI concepts - working fluency in Sense, Decide, Act, Govern and mapping core use cases to customer business.

Proven ability to collaborate effectively with cross-functional teams (Sales, Product, Support, Delivery, Renewal Account Managers).

Outstanding communication and presentation skills, including the ability to lead Customer Business Reviews and chair structured customer meetings.

Growth mindset - willing AND able to stretch into an evolving role; ready to drive adoption of new agents as they are released.

ServiceNow experience and/or certifications strongly preferred.

Additional Information

Work Personas

Nous abordons notre monde du travail distribué avec flexibilité et confiance. Les profils de travail (flexible, à distance ou requis au bureau) sont des catégories attribuées aux employés de ServiceNow en fonction de la nature de leur travail et de leur lieu de travail assigné. Pour en savoir plus, cliquez ici. Pour déterminer l'éligibilité à un profil de travail, ServiceNow peut confirmer la distance entre votre résidence principale et le bureau ServiceNow le plus proche à l'aide d'un service tiers.

Equal Opportunity Employer

ServiceNow est un employeur qui souscrit au principe de l'égalité d’accès à l’emploi. Tous les candidats qualifiés recevront une considération pour l’emploi sans égard à la race, la couleur, la croyance, la religion, le sexe, l’orientation sexuelle, l’origine nationale ou la nationalité, l’ascendance, l’âge, le handicap, l’identité ou l’expression de genre, l’état matrimonial, le statut d’ancien combattant ou toute autre catégorie protégée par la loi. De plus, tous les candidats qualifiés ayant des antécédents d’arrestation ou de condamnation seront pris en considération pour un emploi conformément aux exigences légales.

Accommodations

Nous mettons tout en œuvre offrir une expérience accessible et inclusive pour tous les candidats. Si vous avez besoin d’une mesure d’adaptation raisonnable pour compléter une partie du processus de candidature ou si vous n’êtes pas en mesure d’utiliser cette candidature en ligne et que vous avez besoin d’une autre méthode pour postuler, veuillez communiquer avec [email protected] pour obtenir de l’aide.

Export Control Regulations

Pour les postes nécessitant l’accès à une technologie contrôlée assujettie aux règlements sur les contrôles à l’exportation, y compris les U.S. Export Administration Regulations (EAR), ServiceNow peut être tenu d’obtenir l’approbation des autorités gouvernementales en matière de contrôle des exportations pour certaines personnes. Tout emploi est subordonné à l’obtention par ServiceNow d’une licence d’exportation ou d’une autre approbation qui pourrait être requise par les autorités de contrôle des exportations compétentes.

######

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

Employee Type: Regular

Region: AMS - North America and Canada

Work Persona: Flexible

Apply About employer

More about this job

Responsibilities

The Associate Customer Success Manager will own consumption and adoption outcomes for a portfolio of mid-complexity customers while utilizing AI agents to drive business value. They will lead Customer Business Reviews, translate platform outcomes into commercial impact, and provide structured feedback to improve AI agent performance.

Requirements

Candidates must have 2–5 years of experience in customer success, consulting, or technical advisory with demonstrable AI fluency and practitioner-level business acumen. Strong stakeholder management skills and the ability to translate AI capabilities for non-technical directors are essential for this role.

Skills

Customer Success
AI Fluency
Technical Advisory
Project Management
Business Acumen
Stakeholder Management
Data Analysis
ServiceNow Platform
CMDB
Workflow Data Fabric
Agentic AI
Customer Business Reviews
Strategic Planning
Communication
Presentation Skills
Cross-functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
AI
ServiceNow
SaaS
Artificial Intelligence
Agentic AI
CMDB
Workflow Data Fabric
Business Acumen
Stakeholder Management
Customer Business Reviews
Consulting
Technical Advisory
Project Management
Data Analytics
Adoption Metrics
KPIs
Renewal Management
Cross-functional Collaboration
Growth Mindset

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