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Added 3 mins ago
G
Key Account Manager-Ontario
Galderma
Toronto, ON
- $94,400 to $118,000 CAD / year
- Full-time
The Associate Key Account Manager is a developmental sales leadership role designed to build future Key Account Management capability within Galderma. Reporting to the Senior Retail Sales &…
Added 2 hours ago
MC
Financial Services Associate - Full Time - 18 Month Contract
Meridian Credit Union
Cambridge, ON
- $60,000 to $63,000 CAD / year
- Full-time
Part of an engaged team that is aligned to key business drivers and delivering on outcomes.
Added 2 hours ago
Associate Sales Development Manager
Motive
Toronto, ON
As an Associate Sales Development Manager, you will be held accountable and responsible for optimizing a best-in-class Upmarket outbound Sales Development team that is solely dedicated to…
Added 3 hours ago
Counter Sales Associate
Sonepar
Chatham-Kent, ON · Chatham, ON
An opportunity for career development across many business departments within our organization.
Added 6 hours ago
PA
Sales Associate Labrador Region
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Wabush, NL
- Full-time
We're looking for a Full-Time Fixed-Term Sales Associate who is passionate about Labrador and excited to help strengthen relationships throughout the region. In this role, you'll build…
Added 13 hours ago
WP
M&A Associate
Westonview Partners
Toronto, ON
- Full-time
Your primary focus will be M&A transaction execution, with additional involvement in business development and firm-building initiatives.
Added 16 hours ago
BE
Inside Sales Associate
BoldHouse Executive Search
Burnaby, BC
- $60,000 to $70,000 CAD / year
- Full-time
There is a clear path from Inside Sales Associate to senior and key account roles. K2 teaches the product, so you don't need to arrive as a fastener expert. And as K2 grows, so do the…
Added 16 hours ago
BE
Inside Sales Associate
BoldHouse Executive Search
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Full-time
There is a clear path from Inside Sales Associate to senior and key account roles. K2 teaches the product, so you don't need to arrive as a fastener expert. And as K2 grows, so do the…
Added 17 hours ago
WC
Food & Consumables Coach
Walmart Canada
Brampton, ON
- Full-time
…direction and initiatives with a focus on the Total Store and OMNI business. Drives engagement, recognizes and rewards accomplishments and provides opportunities for professional growth.…
Added 17 hours ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
…meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the…
Added 17 hours ago
EI
Paralegal
Ecolab Inc.
Calgary, AB
- Full-time
As a Paralegal, you will support the Associate General Counsel for the Global High-Tech and Data Center business, helping deliver practical and timely legal support in a fast-paced, global…
Added 17 hours ago
T
Account Manager II, Business Banking
TD
Concord, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 18 hours ago
T
Director Credit Execution, Commercial National Accounts, Financial Institutions Group
TD
Toronto, ON
- Full-time
…products. The Financial Institutions Group within National Account is an industry leading team focused on providing best-in-class products and services to firms in the financial services…
Added 19 hours ago
SC
Bilingual Strategic Business Development Manager
Staples Canada
QC · QC, Canada
- Full-time
The Strategic Business Development Manager (SBDM) will directly prospect and acquire high value clients in the Enterprise & Mid-Market business space. He or she will place focus and…
Added 19 hours ago
Senior Legal Counsel, Technology & Commercial
CAA Club Group
Thornhill, ON
Cultivate and maintain effective and collaborative working relationships with key business unit stakeholders.
Added 19 hours ago
Director, IT Infrastructure & Cybersecurity
Winnipeg Airports Authority
Winnipeg, MB
Reporting to the Vice President, Information Technology, the Director, IT Infrastructure & Cybersecurity leads the development, implementation, and continuous improvement of WAA’s IT…
Added 19 hours ago
CC
Senior Legal Counsel, Technology & Commercial
CAA Club Group
Markham, ON
- Full-time
Cultivate and maintain effective and collaborative working relationships with key business unit stakeholders.
Added 19 hours ago
EB
Associate Director, Internal Audit AML/ATF/SE
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
Taking into account the Bank’s policies and applicable In accordance with up-to-date regulatory expectations, the incumbent will create operational and regulatory audit programs for various…
Added 19 hours ago
W
Food & Consumables Coach
Walmart
Brampton, ON
- Full-time
…direction and initiatives with a focus on the Total Store and OMNI business. Drives engagement, recognizes and rewards accomplishments and provides opportunities for professional growth.…
Added 20 hours ago
S
Legal Counsel
Solink
Remote, Canada
- $116,659 to $170,000 CAD / year
- Full-time
- Remote
Reports To: Nicole Davidson, Associate General Counsel
Added 20 hours ago
OC
Associate Director, Social
OMD Canada
Toronto, ON
- Full-time
As an Associate Director, Paid Social Activation, you will lead paid social strategy and performance across key platforms including Meta, TikTok, Snapchat, LinkedIn, Reddit, and Pinterest,…
Added 21 hours ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
…meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the…
Added 21 hours ago
T
PIA Client Service Associate
TD
Markham, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 21 hours ago
OI
Global IT Support Engineer
Orbis Investments
Burnaby, BC
- Full-time
…individualism as well as collaboration across different areas of the business. We seek to hear our people’s voices – whether quiet or loud. Sharing ideas and challenging the status quo are…
Added 21 hours ago
W
(CAN) Stocking 1 & 2 Coach
Walmart
Kirkland, QC
- Full-time
…direction and initiatives with a focus on the Total Store and OMNI business. Drives engagement, recognizes and rewards accomplishments and provides opportunities for professional growth.…

ServiceNow

Associate Customer Success Manager - French

6650 St. Urbain Street Suite 500, Montreal, QC, H2S 3G9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2–5 years of related work experience in customer success, consulting, technical advisory, project management, business administration, or SaaS - with demonstrable AI fluency.
Posting language: English · French
Posted: Nov 2, 2026

Original job description

English section of this bilingual listing.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Location

ServiceNow hub location. Minimum 2 days in-office, with flexibility.

What you get to do in this role:

The Associate Customer Success Manager (CSM) is the practitioner level in the CSM job family. You will own consumption and adoption outcomes across a portfolio of mid-complexity customers, operating with judgment and autonomy within your portfolio while drawing on senior CSMs for strategic or commercial ambiguity. You will utilise the internal AI agents that augment the role today and be ready to drive adoption of new agents as they are released.

This is the level at which the CSM operates as a confident advisor - overriding agent-recommended plays where customer context demands, leading Customer Business Reviews at Director and Manager level, and translating platform outcomes into commercial impact for the business stakeholders you engage.

You will also contribute to the practice: patterns from your accounts feed playbook development, your structured feedback improves the agent stack, and you mentor peers informally on advisory craft and AI fluency.

You operate as a credible voice on how we work with AI - with your customers. You can explain to a Director what AI is doing on their behalf, set realistic expectations for AI reliability, and help them think about their own governance and trust posture as they adopt ServiceNow's AI capabilities themselves. The way you operate is part of how ServiceNow is building toward a different way of working in customer success - your fluency with AI contributes to that journey.

This role is illustratively aligned to a portfolio of moderate-complexity customers with mid-tier annual contract value - final portfolio sizing and ACV thresholds are subject to final design.

Key Responsibilities

Own consumption and adoption outcomes across a portfolio of mid-ACV, moderate-complexity customers; drive customer action through deep understanding of adoption metrics aligned to customer KPIs and business goals.
Utilise the internal productivity agent stack with practitioner-level fluency - recognise agent failure modes, override agent-recommended actions where context demands, integrate agent outputs into customer engagement seamlessly.
Lead Customer Business Reviews at Director and Manager level; translate platform outcomes into commercial impact in the customer’s language.
Own a standardised-to-moderately-tailored Customer Impact Plan across the portfolio; manage critical risks and mitigation strategies, conducting periodic reviews to refine the plan and report on adoption.
Apply practitioner-level business acumen - understand how the customer makes money, differentiates, and manages risk; spot expansion signals in natural conversation and hand them off cleanly to Sales.
Partner with the Renewal Account Manager (RAM) and AE on renewal readiness, surfacing risk and opportunity from your portfolio.
Diagnose adoption blockers at configuration or workflow level; escalate complex technical issues to relevant stakeholders with full context already assembled.
Contribute patterns from customer deployments to playbook development; provide structured feedback to agent systems and flag patterns that need new logic.
Integrate outputs from multiple AI tools into a coherent customer narrative - adding the commercial, political, and strategic context that AI cannot see. This integration work is where human judgment compounds with AI output.
Explain AI behaviour to customer stakeholders with appropriate confidence calibration - what the AI did, what it didn't do, where it might be wrong, and where it should be trusted. Help customers build their own intuition for AI-augmented work.
Provide structured feedback to the AI systems - flag failure modes, surface patterns the AI misses, and feed your judgement back so the system improves over time.
Support Impact renewal preparation in collaboration with the AE and RAM, proactively addressing adoption challenges and value gaps.

Qualifications

To be successful in this role you have:

2–5 years of related work experience in customer success, consulting, technical advisory, project management, business administration, or SaaS - with demonstrable AI fluency.
Practitioner-level capability with AI tools and agents in a professional context - able to operate fluently with multiple agents, recognise their failure modes, and override agent-recommended actions where context demands.
Ability to translate AI work for non-technical stakeholders - explain to a customer Director what AI is doing, why it matters, and what level of confidence is appropriate, without retreating into technical language or overselling capability.
Demonstrated track record of using AI to materially change how you do work - not just adopting AI tools, but extracting real value from them and adapting your workflow accordingly.
Practitioner-level business acumen - translates customer business context into a ServiceNow best-practice roadmap with confidence and limited supervision.
Strong stakeholder management capability - navigates multi-stakeholder situations at Director and Manager level with structure; comfortable challenging assumptions and leading uncomfortable conversations.
Proven ability to take ownership of a customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.
Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives.
Familiarity with ServiceNow platform architecture, CMDB, Workflow Data Fabric, and Agentic AI concepts - working fluency in Sense, Decide, Act, Govern and mapping core use cases to customer business.
Proven ability to collaborate effectively with cross-functional teams (Sales, Product, Support, Delivery, Renewal Account Managers).
Outstanding communication and presentation skills, including the ability to lead Customer Business Reviews and chair structured customer meetings.
Growth mindset - willing AND able to stretch into an evolving role; ready to drive adoption of new agents as they are released.
ServiceNow experience and/or certifications strongly preferred.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Employee Type: Regular

Region: AMS - North America and Canada

Work Persona: Flexible

Read the full bilingual original

Company Description

Tout a commencé sous le soleil de San Diego, en Californie, en 2004, lorsqu’un ingénieur visionnaire, Fred Luddy, a vu le potentiel de transformer notre façon de travailler. Aujourd’hui, ServiceNow se présente comme un leader mondial du marché, apportant une technologie innovante améliorée par l’IA à plus de 8 100 clients, dont 85% des entreprises du Fortune 500®. Notre plateforme intelligente basée sur le nuage connecte de manière transparente les personnes, les systèmes et les processus pour permettre aux organisations de trouver des méthodes de travail plus intelligentes, plus rapides et meilleures. Mais ce n’est que le début de notre voyage. Joignez-vous à nous dans la poursuite de notre objectif de rendre le monde meilleur pour tous.

######

Join us to put AI to work for people.

Job Description

Location

ServiceNow hub location. Minimum 2 days in-office, with flexibility.

What you get to do in this role:

This role is illustratively aligned to a portfolio of moderate-complexity customers with mid-tier annual contract value - final portfolio sizing and ACV thresholds are subject to final design.

Key Responsibilities

Own consumption and adoption outcomes across a portfolio of mid-ACV, moderate-complexity customers; drive customer action through deep understanding of adoption metrics aligned to customer KPIs and business goals.

Utilise the internal productivity agent stack with practitioner-level fluency - recognise agent failure modes, override agent-recommended actions where context demands, integrate agent outputs into customer engagement seamlessly.

Lead Customer Business Reviews at Director and Manager level; translate platform outcomes into commercial impact in the customer’s language.

Own a standardised-to-moderately-tailored Customer Impact Plan across the portfolio; manage critical risks and mitigation strategies, conducting periodic reviews to refine the plan and report on adoption.

Apply practitioner-level business acumen - understand how the customer makes money, differentiates, and manages risk; spot expansion signals in natural conversation and hand them off cleanly to Sales.

Partner with the Renewal Account Manager (RAM) and AE on renewal readiness, surfacing risk and opportunity from your portfolio.

Diagnose adoption blockers at configuration or workflow level; escalate complex technical issues to relevant stakeholders with full context already assembled.

Contribute patterns from customer deployments to playbook development; provide structured feedback to agent systems and flag patterns that need new logic.

Integrate outputs from multiple AI tools into a coherent customer narrative - adding the commercial, political, and strategic context that AI cannot see. This integration work is where human judgment compounds with AI output.

Explain AI behaviour to customer stakeholders with appropriate confidence calibration - what the AI did, what it didn't do, where it might be wrong, and where it should be trusted. Help customers build their own intuition for AI-augmented work.

Provide structured feedback to the AI systems - flag failure modes, surface patterns the AI misses, and feed your judgement back so the system improves over time.
Support Impact renewal preparation in collaboration with the AE and RAM, proactively addressing adoption challenges and value gaps.

Qualifications

To be successful in this role you have:

2–5 years of related work experience in customer success, consulting, technical advisory, project management, business administration, or SaaS - with demonstrable AI fluency.

Practitioner-level capability with AI tools and agents in a professional context - able to operate fluently with multiple agents, recognise their failure modes, and override agent-recommended actions where context demands.

Ability to translate AI work for non-technical stakeholders - explain to a customer Director what AI is doing, why it matters, and what level of confidence is appropriate, without retreating into technical language or overselling capability.

Demonstrated track record of using AI to materially change how you do work - not just adopting AI tools, but extracting real value from them and adapting your workflow accordingly.

Practitioner-level business acumen - translates customer business context into a ServiceNow best-practice roadmap with confidence and limited supervision.

Strong stakeholder management capability - navigates multi-stakeholder situations at Director and Manager level with structure; comfortable challenging assumptions and leading uncomfortable conversations.

Proven ability to take ownership of a customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.

Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives.

Familiarity with ServiceNow platform architecture, CMDB, Workflow Data Fabric, and Agentic AI concepts - working fluency in Sense, Decide, Act, Govern and mapping core use cases to customer business.

Proven ability to collaborate effectively with cross-functional teams (Sales, Product, Support, Delivery, Renewal Account Managers).

Outstanding communication and presentation skills, including the ability to lead Customer Business Reviews and chair structured customer meetings.

Growth mindset - willing AND able to stretch into an evolving role; ready to drive adoption of new agents as they are released.

ServiceNow experience and/or certifications strongly preferred.

Additional Information

Work Personas

Nous abordons notre monde du travail distribué avec flexibilité et confiance. Les profils de travail (flexible, à distance ou requis au bureau) sont des catégories attribuées aux employés de ServiceNow en fonction de la nature de leur travail et de leur lieu de travail assigné. Pour en savoir plus, cliquez ici. Pour déterminer l'éligibilité à un profil de travail, ServiceNow peut confirmer la distance entre votre résidence principale et le bureau ServiceNow le plus proche à l'aide d'un service tiers.

Equal Opportunity Employer

ServiceNow est un employeur qui souscrit au principe de l'égalité d’accès à l’emploi. Tous les candidats qualifiés recevront une considération pour l’emploi sans égard à la race, la couleur, la croyance, la religion, le sexe, l’orientation sexuelle, l’origine nationale ou la nationalité, l’ascendance, l’âge, le handicap, l’identité ou l’expression de genre, l’état matrimonial, le statut d’ancien combattant ou toute autre catégorie protégée par la loi. De plus, tous les candidats qualifiés ayant des antécédents d’arrestation ou de condamnation seront pris en considération pour un emploi conformément aux exigences légales.

Accommodations

Nous mettons tout en œuvre offrir une expérience accessible et inclusive pour tous les candidats. Si vous avez besoin d’une mesure d’adaptation raisonnable pour compléter une partie du processus de candidature ou si vous n’êtes pas en mesure d’utiliser cette candidature en ligne et que vous avez besoin d’une autre méthode pour postuler, veuillez communiquer avec pour obtenir de l’aide.

Export Control Regulations

Pour les postes nécessitant l’accès à une technologie contrôlée assujettie aux règlements sur les contrôles à l’exportation, y compris les U.S. Export Administration Regulations (EAR), ServiceNow peut être tenu d’obtenir l’approbation des autorités gouvernementales en matière de contrôle des exportations pour certaines personnes. Tout emploi est subordonné à l’obtention par ServiceNow d’une licence d’exportation ou d’une autre approbation qui pourrait être requise par les autorités de contrôle des exportations compétentes.

######

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

Employee Type: Regular

Region: AMS - North America and Canada

Work Persona: Flexible

Apply About employer

More about this job

Responsibilities

The Associate Customer Success Manager will manage consumption and adoption outcomes for a portfolio of mid-complexity customers while utilizing AI agents to drive business impact. They will lead Customer Business Reviews, translate platform outcomes into commercial value, and provide structured feedback to improve AI systems.

Requirements

Candidates must have 2–5 years of experience in customer success, consulting, or technical advisory with demonstrable AI fluency. Strong stakeholder management skills and the ability to translate technical AI concepts for non-technical business leaders are essential.

Skills

Customer Success
AI Fluency
Stakeholder Management
Business Acumen
Project Management
Technical Advisory
Data Analysis
ServiceNow Platform
Workflow Data Fabric
Agentic AI
Customer Business Reviews
Strategic Planning
Communication
Presentation Skills
Cross-functional Collaboration
Growth Mindset

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
AI
ServiceNow
SaaS
Fortune 500
CMDB
Workflow Data Fabric
Agentic AI
Customer Business Reviews
Business Acumen
Stakeholder Management
Technical Advisory
Project Management
Data Analytics
Renewal Management
Playbook Development
Governance
Trust Posture
Consumption Metrics
KPIs
Cross-functional Teams
Growth Mindset
Consulting
Business Administration
AI Agents
Workflow Automation
Customer Impact Plan
Commercial Impact
Strategic Context
Productivity Stack

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