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Added 4 mins ago
T
Business Intelligence and Reporting Analyst
TD
Toronto, ON · Montreal, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 4 mins ago
T
Software Engineer II
TD
Toronto, ON
- Full-time
This role requires strong software engineering expertise and ownership across the full Software Development Life Cycle (SDLC), from requirements analysis and solution design through…
Added 4 mins ago
UO
Astronomical Lead Software Developer
University of Alberta
Edmonton, AB
- Full-time
Primary tasks will include coordinating and overseeing software development activities at the University of Alberta, coordinating contributions with five other Canadian universities and…
Added 4 mins ago
B
AI Development Manager
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
BGS Digital Services delivers software, data products and platform solutions that enable commercial aviation around the world. As the AI Development Manager, you will join a diverse,…
Added 4 mins ago
E
Sales Development Representative
enurgen
Ottawa, ON
- Full-time
…they do. We’re a deep-tech clean tech company. Our performance software helps owners and operators of renewable portfolios get the most availability, energy, and revenue from every site.…
Added 4 mins ago
KR
AI Delivery - Oracle Fusion AI
KTek Resourcing
Brampton, ON
- Contract
We are seeking a highly motivated and experienced Technical Lead, AI Delivery to join our Corporate Applications AI Solution Delivery Team. This role will lead the design, development,…
Added 4 mins ago
S
Quality and Infrastructure, Co-op SmartVu Developer
Survalent
Mississauga, ON
- Internship
Survalent is looking for an innovative and enthusiastic COOP Quality and Infrastructure Developer to join our SmartVu Development team for an eight-month/one year work term starting in…
Added 19 mins ago
M
Senior Developer, Rapid Innovation Development
MNP
AB · Calgary, AB
- Full-time
Lead the architecture, design and hands-on development of rapid software experiments, prototypes and MVPs, from initial concept through user validation and transition recommendations
Added 49 mins ago
TS
R56790 Business Analyst III - Artificial Intelligence
TD SYNNEX Canada ULC
ON · Mississauga, Ontario
- Full-time
AI Backlog Management: Lead the prioritization and management of the AI requirement backlog, ensuring that high-impact use cases are identified, developed, and implemented efficiently.
Added 49 mins ago
S
Legal Counsel
Solink
Remote, Canada
- $116,659 to $170,000 CAD / year
- Full-time
- Remote
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to…
Added 50 mins ago
F
Coordonateur·trice au succès client / Customer Success Coordinator
Fundica
Montreal, QC
- Full-time
You will work closely with the President and our business development, marketing, product, software development, and funding analysis teams. You will support our growth across the United…
Added 50 mins ago
E
Technical Architect
enableIT
Toronto, ON
- Contract
Note: FS experience can be nice to have but Box platform experience in mandatory. Please look for some technical architect who has worked in Box.
Added 1 hour ago
EM
Project Manager - Control System Upgrades
Evertz Microsystems Limited
Burlington, ON
- Full-time
Evertz is hiring a Project Manager to lead software upgrade (regression) projects for large-scale broadcast and media systems, including SDVN / MAGNUM environments. You will drive each…
Added 1 hour ago
A
Member of Technical Staff - RTOS & Virtualization
Aptiv
Ottawa, ON
- Full-time
You will join the Helix Virtualization Platform development team, delivering mission-critical Real-Time Operating System technology for avionics and automotive applications.
Added 1 hour ago
M
Senior Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Design, develop, test, deliver, maintain and continuously improve business applications across the full technology stack and throughout the software development lifecycle.
Added 1 hour ago
Technical Advisor, Application Development
National Research Council Canada
Ottawa, ON
We are looking for a Technical Advisor, Application Development to support our Chief Information Officer Branch (CIOB). The Technical Advisor, Application Development would be someone who…
Added 1 hour ago
IB
Backend Technical Lead
Invisia BPO
NB · Chiasson Office, NB
- Full-time
Invisia Software develops and operates digital products with an emphasis on dependable engineering, practical problem-solving and measurable product quality. Our teams build customer-facing…
Added 1 hour ago
O
Senior Product Manager, Okta Customer Identity
Okta
Toronto, ON
- $146,000 to $200,000 CAD / year
- Full-time
…organization. Okta Customer Identity (OCI) is the identity platform behind that promise for the applications our customers build for their own customers: the login, MFA, and account…
Added 1 hour ago
O
Strategic Dev Manager | CoFounder Potential | Women & Underrepresented Candidates Encouraged
ONGroupOfCompanies.ca
Toronto, ON · Greater Toronto Area, Canada
- Full-time
You are not selling software. You are not selling a service. You are presenting a market position, a scarce, limited defensible asset, to a business owner who has likely never been offered…
Added 1 hour ago
VD
Senior Director, Strategic Initiatives & Execution (Office of the CEO)
Visual Defence
Richmond Hill, ON
- Full-time
Visual Defence is a global leader in AI powered software for transportation and infrastructure. Our flagship platform, CityRover, automates the detection of issues such as potholes, and…
Added 1 hour ago
LC
Director, Product Management (Payments)
Lightspeed Commerce, Inc.
Remote, Canada
- $220,000 to $250,000 CAD / year
- Full-time
- Remote
…Payments line of business within Financial Services. You will lead Group PMs and Senior PMs across North America and EMEA, and you will be accountable for payments penetration and GPV…
Added 1 hour ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
Lead Customer Business Reviews at Director and Manager level; translate platform outcomes into commercial impact in the customer’s language.
Added 2 hours ago
TR
Staff Software Engineer - II (KeyCite)
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
As a Staff Software Engineer II at KeyCite, you will lead complex, business-critical engineering initiatives from architecture through production. You will modernise established platforms…
Added 2 hours ago
T
Business Systems Analyst III
TD
London, ON · Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 hours ago
T
Product Owner I - AskHR
TD
London, ON · Toronto, ON
- Full-time
We’re looking for a Product Owner I to lead the product direction for AskHR, our ServiceNow-based HR help desk application. In this role, you’ll help shape how colleagues access HR support…

ServiceNow

Associate Customer Success Manager - French

6650 St. Urbain Street Suite 500, Montreal, QC, H2S 3G9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2–5 years of related work experience in customer success, consulting, technical advisory, project management, business administration, or SaaS - with demonstrable AI fluency.
Posting language: English · French
Posted: Nov 2, 2026

Original job description

English section of this bilingual listing.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Location

ServiceNow hub location. Minimum 2 days in-office, with flexibility.

What you get to do in this role:

The Associate Customer Success Manager (CSM) is the practitioner level in the CSM job family. You will own consumption and adoption outcomes across a portfolio of mid-complexity customers, operating with judgment and autonomy within your portfolio while drawing on senior CSMs for strategic or commercial ambiguity. You will utilise the internal AI agents that augment the role today and be ready to drive adoption of new agents as they are released.

This is the level at which the CSM operates as a confident advisor - overriding agent-recommended plays where customer context demands, leading Customer Business Reviews at Director and Manager level, and translating platform outcomes into commercial impact for the business stakeholders you engage.

You will also contribute to the practice: patterns from your accounts feed playbook development, your structured feedback improves the agent stack, and you mentor peers informally on advisory craft and AI fluency.

You operate as a credible voice on how we work with AI - with your customers. You can explain to a Director what AI is doing on their behalf, set realistic expectations for AI reliability, and help them think about their own governance and trust posture as they adopt ServiceNow's AI capabilities themselves. The way you operate is part of how ServiceNow is building toward a different way of working in customer success - your fluency with AI contributes to that journey.

This role is illustratively aligned to a portfolio of moderate-complexity customers with mid-tier annual contract value - final portfolio sizing and ACV thresholds are subject to final design.

Key Responsibilities

Own consumption and adoption outcomes across a portfolio of mid-ACV, moderate-complexity customers; drive customer action through deep understanding of adoption metrics aligned to customer KPIs and business goals.
Utilise the internal productivity agent stack with practitioner-level fluency - recognise agent failure modes, override agent-recommended actions where context demands, integrate agent outputs into customer engagement seamlessly.
Lead Customer Business Reviews at Director and Manager level; translate platform outcomes into commercial impact in the customer’s language.
Own a standardised-to-moderately-tailored Customer Impact Plan across the portfolio; manage critical risks and mitigation strategies, conducting periodic reviews to refine the plan and report on adoption.
Apply practitioner-level business acumen - understand how the customer makes money, differentiates, and manages risk; spot expansion signals in natural conversation and hand them off cleanly to Sales.
Partner with the Renewal Account Manager (RAM) and AE on renewal readiness, surfacing risk and opportunity from your portfolio.
Diagnose adoption blockers at configuration or workflow level; escalate complex technical issues to relevant stakeholders with full context already assembled.
Contribute patterns from customer deployments to playbook development; provide structured feedback to agent systems and flag patterns that need new logic.
Integrate outputs from multiple AI tools into a coherent customer narrative - adding the commercial, political, and strategic context that AI cannot see. This integration work is where human judgment compounds with AI output.
Explain AI behaviour to customer stakeholders with appropriate confidence calibration - what the AI did, what it didn't do, where it might be wrong, and where it should be trusted. Help customers build their own intuition for AI-augmented work.
Provide structured feedback to the AI systems - flag failure modes, surface patterns the AI misses, and feed your judgement back so the system improves over time.
Support Impact renewal preparation in collaboration with the AE and RAM, proactively addressing adoption challenges and value gaps.

Qualifications

To be successful in this role you have:

2–5 years of related work experience in customer success, consulting, technical advisory, project management, business administration, or SaaS - with demonstrable AI fluency.
Practitioner-level capability with AI tools and agents in a professional context - able to operate fluently with multiple agents, recognise their failure modes, and override agent-recommended actions where context demands.
Ability to translate AI work for non-technical stakeholders - explain to a customer Director what AI is doing, why it matters, and what level of confidence is appropriate, without retreating into technical language or overselling capability.
Demonstrated track record of using AI to materially change how you do work - not just adopting AI tools, but extracting real value from them and adapting your workflow accordingly.
Practitioner-level business acumen - translates customer business context into a ServiceNow best-practice roadmap with confidence and limited supervision.
Strong stakeholder management capability - navigates multi-stakeholder situations at Director and Manager level with structure; comfortable challenging assumptions and leading uncomfortable conversations.
Proven ability to take ownership of a customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.
Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives.
Familiarity with ServiceNow platform architecture, CMDB, Workflow Data Fabric, and Agentic AI concepts - working fluency in Sense, Decide, Act, Govern and mapping core use cases to customer business.
Proven ability to collaborate effectively with cross-functional teams (Sales, Product, Support, Delivery, Renewal Account Managers).
Outstanding communication and presentation skills, including the ability to lead Customer Business Reviews and chair structured customer meetings.
Growth mindset - willing AND able to stretch into an evolving role; ready to drive adoption of new agents as they are released.
ServiceNow experience and/or certifications strongly preferred.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Employee Type: Regular

Region: AMS - North America and Canada

Work Persona: Flexible

Read the full bilingual original

Company Description

Tout a commencé sous le soleil de San Diego, en Californie, en 2004, lorsqu’un ingénieur visionnaire, Fred Luddy, a vu le potentiel de transformer notre façon de travailler. Aujourd’hui, ServiceNow se présente comme un leader mondial du marché, apportant une technologie innovante améliorée par l’IA à plus de 8 100 clients, dont 85% des entreprises du Fortune 500®. Notre plateforme intelligente basée sur le nuage connecte de manière transparente les personnes, les systèmes et les processus pour permettre aux organisations de trouver des méthodes de travail plus intelligentes, plus rapides et meilleures. Mais ce n’est que le début de notre voyage. Joignez-vous à nous dans la poursuite de notre objectif de rendre le monde meilleur pour tous.

######

Join us to put AI to work for people.

Job Description

Location

ServiceNow hub location. Minimum 2 days in-office, with flexibility.

What you get to do in this role:

This role is illustratively aligned to a portfolio of moderate-complexity customers with mid-tier annual contract value - final portfolio sizing and ACV thresholds are subject to final design.

Key Responsibilities

Own consumption and adoption outcomes across a portfolio of mid-ACV, moderate-complexity customers; drive customer action through deep understanding of adoption metrics aligned to customer KPIs and business goals.

Utilise the internal productivity agent stack with practitioner-level fluency - recognise agent failure modes, override agent-recommended actions where context demands, integrate agent outputs into customer engagement seamlessly.

Lead Customer Business Reviews at Director and Manager level; translate platform outcomes into commercial impact in the customer’s language.

Own a standardised-to-moderately-tailored Customer Impact Plan across the portfolio; manage critical risks and mitigation strategies, conducting periodic reviews to refine the plan and report on adoption.

Apply practitioner-level business acumen - understand how the customer makes money, differentiates, and manages risk; spot expansion signals in natural conversation and hand them off cleanly to Sales.

Partner with the Renewal Account Manager (RAM) and AE on renewal readiness, surfacing risk and opportunity from your portfolio.

Diagnose adoption blockers at configuration or workflow level; escalate complex technical issues to relevant stakeholders with full context already assembled.

Contribute patterns from customer deployments to playbook development; provide structured feedback to agent systems and flag patterns that need new logic.

Integrate outputs from multiple AI tools into a coherent customer narrative - adding the commercial, political, and strategic context that AI cannot see. This integration work is where human judgment compounds with AI output.

Explain AI behaviour to customer stakeholders with appropriate confidence calibration - what the AI did, what it didn't do, where it might be wrong, and where it should be trusted. Help customers build their own intuition for AI-augmented work.

Provide structured feedback to the AI systems - flag failure modes, surface patterns the AI misses, and feed your judgement back so the system improves over time.
Support Impact renewal preparation in collaboration with the AE and RAM, proactively addressing adoption challenges and value gaps.

Qualifications

To be successful in this role you have:

2–5 years of related work experience in customer success, consulting, technical advisory, project management, business administration, or SaaS - with demonstrable AI fluency.

Practitioner-level capability with AI tools and agents in a professional context - able to operate fluently with multiple agents, recognise their failure modes, and override agent-recommended actions where context demands.

Ability to translate AI work for non-technical stakeholders - explain to a customer Director what AI is doing, why it matters, and what level of confidence is appropriate, without retreating into technical language or overselling capability.

Demonstrated track record of using AI to materially change how you do work - not just adopting AI tools, but extracting real value from them and adapting your workflow accordingly.

Practitioner-level business acumen - translates customer business context into a ServiceNow best-practice roadmap with confidence and limited supervision.

Strong stakeholder management capability - navigates multi-stakeholder situations at Director and Manager level with structure; comfortable challenging assumptions and leading uncomfortable conversations.

Proven ability to take ownership of a customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.

Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives.

Familiarity with ServiceNow platform architecture, CMDB, Workflow Data Fabric, and Agentic AI concepts - working fluency in Sense, Decide, Act, Govern and mapping core use cases to customer business.

Proven ability to collaborate effectively with cross-functional teams (Sales, Product, Support, Delivery, Renewal Account Managers).

Outstanding communication and presentation skills, including the ability to lead Customer Business Reviews and chair structured customer meetings.

Growth mindset - willing AND able to stretch into an evolving role; ready to drive adoption of new agents as they are released.

ServiceNow experience and/or certifications strongly preferred.

Additional Information

Work Personas

Nous abordons notre monde du travail distribué avec flexibilité et confiance. Les profils de travail (flexible, à distance ou requis au bureau) sont des catégories attribuées aux employés de ServiceNow en fonction de la nature de leur travail et de leur lieu de travail assigné. Pour en savoir plus, cliquez ici. Pour déterminer l'éligibilité à un profil de travail, ServiceNow peut confirmer la distance entre votre résidence principale et le bureau ServiceNow le plus proche à l'aide d'un service tiers.

Equal Opportunity Employer

ServiceNow est un employeur qui souscrit au principe de l'égalité d’accès à l’emploi. Tous les candidats qualifiés recevront une considération pour l’emploi sans égard à la race, la couleur, la croyance, la religion, le sexe, l’orientation sexuelle, l’origine nationale ou la nationalité, l’ascendance, l’âge, le handicap, l’identité ou l’expression de genre, l’état matrimonial, le statut d’ancien combattant ou toute autre catégorie protégée par la loi. De plus, tous les candidats qualifiés ayant des antécédents d’arrestation ou de condamnation seront pris en considération pour un emploi conformément aux exigences légales.

Accommodations

Nous mettons tout en œuvre offrir une expérience accessible et inclusive pour tous les candidats. Si vous avez besoin d’une mesure d’adaptation raisonnable pour compléter une partie du processus de candidature ou si vous n’êtes pas en mesure d’utiliser cette candidature en ligne et que vous avez besoin d’une autre méthode pour postuler, veuillez communiquer avec pour obtenir de l’aide.

Export Control Regulations

Pour les postes nécessitant l’accès à une technologie contrôlée assujettie aux règlements sur les contrôles à l’exportation, y compris les U.S. Export Administration Regulations (EAR), ServiceNow peut être tenu d’obtenir l’approbation des autorités gouvernementales en matière de contrôle des exportations pour certaines personnes. Tout emploi est subordonné à l’obtention par ServiceNow d’une licence d’exportation ou d’une autre approbation qui pourrait être requise par les autorités de contrôle des exportations compétentes.

######

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

Employee Type: Regular

Region: AMS - North America and Canada

Work Persona: Flexible

Apply About employer

More about this job

Responsibilities

The Associate Customer Success Manager will manage consumption and adoption outcomes for a portfolio of mid-complexity customers while utilizing AI agents to drive business impact. They will lead Customer Business Reviews, translate platform outcomes into commercial value, and provide structured feedback to improve AI systems.

Requirements

Candidates must have 2–5 years of experience in customer success, consulting, or technical advisory with demonstrable AI fluency. Strong stakeholder management skills and the ability to translate technical AI concepts for non-technical business leaders are essential.

Skills

Customer Success
AI Fluency
Stakeholder Management
Business Acumen
Project Management
Technical Advisory
Data Analysis
ServiceNow Platform
Workflow Data Fabric
Agentic AI
Customer Business Reviews
Strategic Planning
Communication
Presentation Skills
Cross-functional Collaboration
Growth Mindset

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
AI
ServiceNow
SaaS
Fortune 500
CMDB
Workflow Data Fabric
Agentic AI
Customer Business Reviews
Business Acumen
Stakeholder Management
Technical Advisory
Project Management
Data Analytics
Renewal Management
Playbook Development
Governance
Trust Posture
Consumption Metrics
KPIs
Cross-functional Teams
Growth Mindset
Consulting
Business Administration
AI Agents
Workflow Automation
Customer Impact Plan
Commercial Impact
Strategic Context
Productivity Stack

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