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Servus Credit Union

Change Management Consultant

Red Deer, AB, T4N 6M4, Canada
Edmonton, AB, T6N 1H5, Canada
Calgary, AB, T1Y 6G2, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3-5 years experience and knowledge of change management,human resources, or project management principles and methodologies
Posting language: English
Posted: Oct 2, 2026

Original job description

Join Servus Credit Union - Canada’s Largest Credit Union!

We are hiring for a Change Management Consultant to join our People and Culture team.

Posting closes: October 18, 2026

Employment Status: Full-time

For Internal Use only: P2/A

Location: Hybrid - Interested candidates must have the flexibility to work from one of our offices in Calgary, Edmonton, or Red Deer on average 4 times per month.

At Servus Credit Union, we do things differently - because we’re a credit union, not a bank. And that difference matters.

We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.

Join Servus and discover a better way to work.

The Enterprise Change Management Office (ECMO) resides in our People & Culture division and supports people readiness through organizational changes. The change management consultant is accountable for supporting the elevation of change maturity at Servus. Set by and under the direction of the Manager, Enterprise Change Management, this position will play a significant role in the development and delivery of change management training, creation of change management reporting and dashboards and executing change management services on small to mid-size projects and initiatives.

What You'll be Doing:

Contributing to the evolution of the ECMO practice by supporting ECMO leadership in:

Project intake processes
Designing, developing, coordinating, and delivering change management training programs
Developing, maintaining, and administering change management reports, dashboards and heatmaps for senior leaders
The development of Servus's standard change management delivery approach, including methodologies, processes, and tools to apply on projects
Soliciting feedback from around the organization and developing action plans based on feedback received
Managing change management content on the Servus intranet webpages

Leveraging the Servus ECMO change methodology to execute change management services on small to mid size projects as assigned:

Work closely with people readiness partners, project leaders and senior leaders to ensure successful project outcomes
Coordinate, design, develop and implement project deliverables, including change risk and impact assessments, change plans and tactical plans for implementation
Create and execute on sponsor engagement plans, including coaching leaders in sponsoring the change
Assist and/or lead meetings with leaders, impacted stakeholders and project teams as required
Provide insights and recommendations based on information/data collected at various points throughout the project

Developing strong relationships with senior leaders. This role will also have close working relationships with various business leaders across all departments from the manager level up. Occasionally, as part of project deliverables, this role may be required to communicate, present or facilitate defined activities with ELT and SLT members.

What you Bring:

A bachelor’s degree in Business, Psychology, Organizational Behaviour and/or Organizational Development is preferred
3-5 years experience and knowledge of change management,human resources, or project management principles and methodologies
Experience with change management tools such as ADKAR and Prosci certification is an asset
Change management designation is an asset
Experience working effectively at all levels in the organization, from front-line staff to senior leadership.
Experience creating and executing tactical components of change management plans
Experience in creating dashboards and reports for senior leaders
The ability to leverage and create dashboards in Power BI will be considered a strong asset
Ability to determine scope, conduct baseline analysis, compile findings and make recommendations to address business needs

Additional Information

Hybrid work arrangement with an expectation to work in-office approximately one day per week.
Occasional travel may be required for meetings, workshops, and events.
Ongoing professional development, mentorship, and learning opportunities within the ECMO team.
Opportunities to support enterprise-wide initiatives and strategic projects across the organization.

Why Servus?

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

Competitive compensation including performance-based incentive pay and profit share
Training & Development Opportunities
Career Advancement Potential Flexible work options
Meaningful work towards individual and corporate goals 
Opportunities to get involved and give back through an employee volunteer program

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!

What happens next?

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!

Employment Eligibility for External Applicants: The selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union.

Qualified applicants are invited to apply online.

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

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More about this job

Responsibilities

The consultant will support the Enterprise Change Management Office by designing training programs, creating performance dashboards, and executing change management services for projects. They will also build relationships with senior leaders to drive organizational change maturity and ensure successful project outcomes.

Requirements

Candidates should have 3-5 years of experience in change management, HR, or project management, with a bachelor's degree in a relevant field preferred. Proficiency in change management methodologies and tools, such as Prosci or ADKAR, is highly valued.

Skills

Change management
Project management
Human resources
Organizational development
Data analysis
Dashboard creation
Power BI
Stakeholder management
Change impact assessment
Sponsor engagement
Training delivery
Strategic planning
Communication
Facilitation
Reporting

Benefits

Health and wellness programs
Vacation
Retirement savings programs
Competitive compensation
Performance-based incentive pay
Profit sharing
Training and development opportunities
Career advancement potential
Flexible work options
Employee volunteer program

Visa sponsorship

Not detected in the job text

Keywords

Change Management
Enterprise Change Management Office
People and Culture
ADKAR
Prosci
Power BI
Organizational Development
Organizational Behaviour
Project Management
Change Readiness
Stakeholder Engagement
Dashboarding
Reporting
Business Analysis
Credit Union
Financial Services
Strategic Projects
Change Impact Assessment
Coaching
Mentorship

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