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Servus Credit Union

Employee Experience Program Manager

Red Deer, AB, T4N 6M4, Canada
Edmonton, AB, T6N 1H5, Canada
Calgary, AB, T1Y 6G2, Canada

Job type: Full-time
Experience: Minimum 5 years of progressive human resources experience specifically around the employee journey, employee experience, and listening campaigns.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Join Servus Credit Union - Canada’s Largest Credit Union!

We are hiring for an Employee Experience Program Manager to join our People and Culture team.

Posting closes: October 2, 2026

Employment Status: Full-time

For Internal Use only: P3/a

Location: Hybrid - Interested candidates must have the flexibility to work from one of our offices in Calgary, Edmonton, or Red Deer on average 8 times per month.

At Servus Credit Union, we do things differently - because we’re a credit union, not a bank. And that difference matters.

We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.

Join Servus and discover a better way to work.

Reporting to the Director Culture and Employee Experience, the Employee Experience Program Manager designs, implements, and manages programs that support key employee journey moments, from attraction and hiring to onboarding, development, recognition, and exit.

What You'll be Doing:

As our Employee Experience Program Manager, you'll help shape the moments that matter most in an employee's journey at Servus. From onboarding and recognition to development and engagement, you'll create experiences that help employees feel connected, valued, and empowered to do their best work. You'll partner with leaders, employees, and stakeholders across the organization to design programs that strengthen our culture, foster a sense of belonging, and make Servus an exceptional place to work.

Design and deliver employee experience programs that support key moments across the employee journey.
Bring employee voices into program design through feedback, data, insights, and human-centered design practices.
Lead innovative initiatives, programs, and events from concept to launch, ensuring employees are at the heart of every decision.
Create meaningful recognition experiences and events that celebrate accomplishments, reinforce our values, and strengthen our culture.
Oversee and continuously improve our recognition and rewards programs, platforms, and processes.
Partner with leaders and teams across Servus to build engaging, impactful, and sustainable employee programs.
Turn data and employee feedback into actionable insights that enhance engagement, recognition, retention, and overall experience.
Develop communications, events, resources, and learning materials that help employees and leaders confidently engage with our programs.
Manage vendors, budgets, partnerships, and program performance to ensure exceptional experiences and measurable results.
Evaluate, enhance, and evolve programs over time to meet changing employee and business needs.
Facilitate workshops, conversations, and stakeholder engagement activities that help uncover opportunities and co-create solutions.

What you Bring:

You bring expertise in employee experience by aligning and improving programs, collaborating with stakeholders, and leading projects from strategy through implementation.

Experience:

Minimum 5 years of progressive human resources experience specifically around the employee journey, employee experience, and listening campaigns.
Experience in analyzing data, designing and implementing surveys and programs.
Broad experience as a Project Manager on a range projects utilizing agile project management and design thinking
Proficiency with HR information systems and the Microsoft Office Suite.

Education:

Bachelor’s degree (or equivalent) in Human Resources, Business, Organizational Development, or related field.
HR certification (eg. CHRP, SHRP, PHR, SPHR)
PMP designation (or another suitable alternative)

Why Servus?

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

Competitive compensation including performance-based incentive pay and profit share
Training & Development Opportunities
Career Advancement Potential Flexible work options
Meaningful work towards individual and corporate goals 
Opportunities to get involved and give back through an employee volunteer program

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!

What happens next?

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!

Employment Eligibility for External Applicants: The selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union.

Qualified applicants are invited to apply online.

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

#indh

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More about this job

Responsibilities

The Employee Experience Program Manager designs and manages programs that support the entire employee journey, from onboarding to recognition and development. They partner with stakeholders to turn data and feedback into actionable insights that strengthen culture and engagement.

Requirements

Candidates must have at least 5 years of progressive human resources experience with a focus on the employee journey and data analysis. A bachelor's degree in a relevant field and professional certifications such as CHRP or PMP are required.

Skills

Employee experience
Human resources
Project management
Data analysis
Survey design
Agile project management
Design thinking
HR information systems
Microsoft Office Suite
Stakeholder engagement
Program management
Change management
Communication
Workshop facilitation
Vendor management

Benefits

Health and wellness programs
Vacation
Retirement savings programs
Competitive compensation
Performance-based incentive pay
Profit share
Training and development opportunities
Career advancement potential
Flexible work options
Employee volunteer program

Visa sponsorship

Not detected in the job text

Keywords

Employee Experience
Human Resources
Program Management
Project Management
Agile
Design Thinking
HRIS
Microsoft Office
Data Analysis
Employee Engagement
Onboarding
Recognition Programs
Culture
Stakeholder Management
CHRP
SHRP
PHR
SPHR
PMP
Credit Union
Performance Management
Retention
Human-centered Design
Budget Management
Vendor Management

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