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Added 2 days ago
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Mitigation Manager
SearchLabs
Burlington, ON
- $70,000 to $80,000 CAD / year
- Full-time
Our client is a Leading Restoration Specialist in the GTA, providing 24‑hour response to the personal and property needs of homeowners and commercial businesses overcoming the devastating…
Added 3 days ago
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Member Experience Advisor - North Hill
Servus Credit Union
Red Deer, AB
- Part-time
…solutions to financial needs or referring members to an appropriate specialist, and contributing to the branch portfolio, and overall growth…
Added 3 days ago
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Desktop Publishing Specialist (DTP)
Apertera (formerly Alexa Translations)
Canada
- Full-time
We are seeking an experienced Desktop Publishing Specialist to prepare, reconstruct, and finalize multilingual documents. You will turn complex source files into clean, editable files for…
Added 3 days ago
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Desktop Publishing Specialist (DTP)
Apertera
Remote, Canada
- Full-time
- Remote
We are seeking an experienced Desktop Publishing Specialist to prepare, reconstruct, and finalize multilingual documents. You will turn complex source files into clean, editable files for…
Added 5 days ago
SC
Member Experience Advisor - Rimbey
Servus Credit Union
Rimbey, AB
- Part-time
…solutions to financial needs or referring members to an appropriate specialist, and contributing to the branch portfolio, and overall growth…
Added 5 days ago
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Specialist II-IC Infrastructure Engineering (New or Recent Graduate)
BMO
Barrie, ON · BCC
- Full-time
Creates release plans, test and validation strategies, schedules and tracking tools to coordinate the contents of release packages for network and business applications.
Added 5 days ago
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Bilingual Claims Adjuster, Property
OTIP (Ontario Teachers Insurance Plan)
Waterloo, ON
- Full-time
…providers to completion. This includes contractors, engineers, contents specialist and other suppliers as…
Added 5 days ago
Bilingual Claims Adjuster, Property
OTIP Group of Companies (OTIP, Orbit, Curo)
Edmonton, AB · Quispamsis, NB · Dartmouth, NS · Waterloo, ON
…providers to completion. This includes contractors, engineers, contents specialist and other suppliers as…
Added 6 days ago
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Customer Service Specialist CSS
Westcan Bulk Transport Ltd .
Ottawa, ON
- Full-time
Establishing proper last contents on equipment
Added 6 days ago
WB
Logistics Specialist (Dispatcher)
Westcan Bulk Transport Ltd .
Mississauga, ON
- Full-time
Westcan is currently seeking a Logistics Specialist to join our team highway fuel dispatch.
Added 6 days ago
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Member Experience Advisor - Blackfalds
Servus Credit Union
Blackfalds, AB
- Part-time
…solutions to financial needs or referring members to an appropriate specialist, and contributing to the branch portfolio, and overall growth…
Added 6 days ago
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Member Experience Advisor - Blackfalds
Servus Credit Union
Blackfalds, AB
- Part-time
…solutions to financial needs or referring members to an appropriate specialist, and contributing to the branch portfolio, and overall growth…
Added 9 days ago
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Customer Experience Specialist - Digital Collectibles
Punt
Vancouver, BC
- Contract
Verify disputed outcomes, such as pack results, order contents, balances, and redemptions, against system records before responding.
Added 9 days ago
SC
Member Experience Advisor - Drumheller
Servus Credit Union
Drumheller, AB
- Part-time
…solutions to financial needs or referring members to an appropriate specialist, and contributing to the branch portfolio, and overall growth…
Added 9 days ago
SC
Member Experience Advisor - Drumheller
Servus Credit Union
Drumheller, AB
- Part-time
…solutions to financial needs or referring members to an appropriate specialist, and contributing to the branch portfolio, and overall growth…
Added 9 days ago
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System Test Specialist
Calian Group
Ottawa, ON
- Full-time
Implement the contents of Test Strategies and Test Plans through a range of software test approaches.
Added 10 days ago
PC
Employment Documentation Specialist
Peninsula Canada
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
The Role of the Employment Documentation Specialist
Added 10 days ago
CO
Job ID #32279: Security Investigator, Corporate Security
City Of Hamilton
Hamilton, ON
- Full-time
Reporting to the Corporate Security Specialist, Operations & Investigations, this position is responsible for ensuring effective day to day collection, analysis and records management of…
Added 10 days ago
CO
Job ID #32279: Security Investigator, Corporate Security
City of Hamilton
Hamilton, ON
- Full-time
Reporting to the Corporate Security Specialist, Operations & Investigations, this position is responsible for ensuring effective day to day collection, analysis and records management of…
Added 10 days ago
Tenant Insurance Advisor (12-18 month Co-op)
Summit
Kelowna, BC
The Tenant Insurance Advisor serves as the go-to specialist for hundreds of renters across Canada each week, guiding them through securing and managing their essential tenant insurance…
Added 10 days ago
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Member Experience Advisor - Palisades
Servus Credit Union
Edmonton, AB
- Part-time
…solutions to financial needs or referring members to an appropriate specialist, and contributing to the branch portfolio, and overall growth…
Added 10 days ago
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Member Experience Advisor - Plamondon (Casual)
Servus Credit Union
Plamondon, AB
- Part-time
…solutions to financial needs or referring members to an appropriate specialist, and contributing to the branch portfolio, and overall growth…
Added 12 days ago
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Member Experience Advisor - Fort McMurray Timberlea Landing
Servus Credit Union
Fort McMurray, AB
- Part-time
…solutions to financial needs or referring members to an appropriate specialist, and contributing to the branch portfolio, and overall growth…
Added 12 days ago
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Member Experience Advisor - Nanton
Servus Credit Union
Nanton, AB
- Part-time
…solutions to financial needs or referring members to an appropriate specialist, and contributing to the branch portfolio, and overall growth…
Added 13 days ago
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Corporate Employment Documentation Specialist
The Portfolio Group
Toronto, ON
- $75,000 to $85,000 CAD / year
- Full-time
To provide advice to clients on the contents of documentation, identifying any risk areas and giving commercial advice where appropriate.

Servus Credit Union

Member Experience Advisor - Didsbury

Didsbury, AB, T0M 0W0, Canada

Part-time

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Job details

Job type: Part-time
Posting language: English
Posted: Sep 18, 2026

Original job description

Join Servus Credit Union - Canada’s Largest Credit Union!

We are hiring for a Part time Member Experience Advisor to join our Didsbury Branch!

Posting closes: October 9th, 2026

At Servus Credit Union, we do things differently - because we’re a credit union, not a bank. And that difference matters.

We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.

Join Servus and discover a better way to work.

The Member Experience Advisor role acts as the first line of support as members work towards their financial goals. This role is responsible for providing exceptional member service by completing transactional banking services that are right for every member, providing solutions to financial needs or referring members to an appropriate specialist, and contributing to the branch portfolio, and overall growth objectives.

What You'll be Doing:

Provides exceptional member service that builds trust through responsive service and support to deliver what is right for every member, while balancing the interests of the credit union.
Processes a variety of cash and non-cash member service transactions including deposits, withdrawals, payments, account updates, balances, money orders, credit card advances, calculations of foreign and domestic exchanges, cheque cashing, electronic funds transfers, and account closures.
Pursues and generates sales referrals by proactively promoting Servus products and services to members and potential members by analyzing their needs; clearly explains potential solutions and the benefits to the member; records all referrals and forwards to the appropriate internal personnel.
Builds trust with members, resolves routine problems with member accounts and refers complex questions to the appropriate internal personnel.
Applies policies and procedures in daily activities to meet safety, legal and privacy requirements.
Accountable for area security and internal security audits.
Educates and demonstrates to members how to use other service delivery channels such as digital and self-serve with the goal of making it easy.
Provides support to other branch team members such as making outgoing calls to members, composing routine member correspondence and reports, completing compliance and/or audit activities, completing end-to-end processes related to ATM and night deposits, reconciling branch reports (dependent on branch location), etc.
Assists with opening/closing duties such as balancing of branch daily transmittals, reconciling ATM and night deposit contents, and provides support in administering branch cash services with the associated risk management and control policies.
Acts as joint custodian on specified combinations; rents, controls, and provides access to safety deposit boxes; maintains related records.
Maintains up-to-date knowledge of all credit union products and services in order to foster business development through service excellence and product knowledge.
Promotes and participates in branch campaigns and initiatives.

What you Bring:

1-year experience in a customer service or administration role.
Sales experience an asset.
Grade 12 diploma or equivalent.
An equivalent combination of education and experience may also be considered.
Good computer skills; able to pick up new and existing programs related to the job quickly.
Good communication skills; both written and verbal.
Ability to problem solve, organize and multi-task.
Good customer service orientation.
Attention to detail.
Aptitude for numbers, with fast and accurate data entry skills.
Good financial literacy.
Good investigative skills for uncovering member needs.

Why Servus?

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

Competitive compensation including performance-based incentive pay and profit share
Training & Development Opportunities
Career Advancement Potential Flexible work options
Meaningful work towards individual and corporate goals 
Opportunities to get involved and give back through an employee volunteer program

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!

What happens next?

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!

Qualified applicants are invited to apply online.

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

#indh

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More about this job

Responsibilities

The Member Experience Advisor provides first-line support by processing transactional banking services and identifying member financial needs. They also generate sales referrals, educate members on digital service channels, and assist with branch security and operational duties.

Requirements

Candidates must have at least one year of experience in customer service or administration and a Grade 12 diploma or equivalent. Strong computer, communication, and organizational skills are required, along with an aptitude for numbers and attention to detail.

Skills

Customer service
Cash handling
Sales referrals
Financial literacy
Problem solving
Data entry
Communication skills
Attention to detail
Computer skills
Organization
Multi-tasking
Investigative skills
Transactional banking
Risk management

Benefits

Health and wellness programs
Vacation
Retirement savings programs
Competitive compensation
Performance-based incentive pay
Profit share
Training and development opportunities
Career advancement potential
Flexible work options
Employee volunteer program

Visa sponsorship

Not detected in the job text

Keywords

Credit Union
Member Experience
Banking
Transactional Services
Sales Referrals
Financial Services
Customer Service
Cash Management
Security Audits
Compliance
Digital Banking
Data Entry
Branch Operations
Risk Management
Safety Deposit Boxes
Business Development
Member Relations

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