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Added 19 mins ago
VC
Advanced Practice Physiotherapist - McLean Integrated Spine Clinic
Vancouver Coastal Health
Vancouver, BC
- $45.15 to $56.17 CAD / hour
- Temporary
…General Hospital! Apply today to speak to a Talent Acquisition…
Added 34 mins ago
AC
Tax Preparer
ACCA Careers
Oshawa, ON
- Full-time
…in support of our firm’s business operations. As a trusted advisor, you’ll identify challenges, problem solve and drive efficiencies while contributing to the success of our firm and our…
Added 49 mins ago
C
Financial Advisor CIRO-ID
CIBC
Toronto, ON
- Full-time
As a member of the Imperial Service Team, you’ll build and grow a dedicated client portfolio through relationship management, financial services support, and exceptional client service. As…
Added 1 hour ago
B
HR Business Partner - Talent & Employee Relations
Bimeda
Cambridge, ON
- Full-time
…coaching for leaders on their people matters. A collaborative member of the Human Resources team, the role owns the talent lifecycle day to day, from recruiting and onboarding through…
Added 1 hour ago
M
Senior Finance Manager, AI Business Solutions
Microsoft
Goodwood, ON
- Full-time
…Finance team. This is a fantastic opportunity to become a trusted advisor to the Canada sales leadership team and gain exposure to the broader Americas and worldwide finance organizations.…
Added 2 hours ago
LH
Physiotherapist
Lifemark Health Group
Orillia, ON
- $36.92 to $51.17 CAD / hour
- Internship
As a Lifemark physiotherapist, you’ll be a vital member of a multidisciplinary team, empowering individuals to overcome challenges, improve their mobility, and achieve their health goals.…
Added 2 hours ago
J&
Senior Director, Acquisitions & Divestitures (A&D) Finance, Orthopedics
Johnson & Johnson
NB · Brunswick, NB
- Full-time
Serve as a strategic finance advisor to enterprise and sector leaders on portfolio strategy, helping shape the pipeline of acquisitions, partnerships, and divestitures so that it reflects…
Added 2 hours ago
AC
Manager, National Tax Services
ACCA Careers
Winnipeg, MB
- Full-time
…internally drive the success of our Tax practice. As a trusted advisor, you’ll work internally to support the delivery of tax services, the development and coordination of key training…
Added 3 hours ago
Financial Advisor - Port Moody BC
Scotiabank
Port Moody, BC
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 3 hours ago
FN
Sr Advisor, Governance
First Nations Health Authority
Kamloops, BC
- Full-time
As a member of the team, you will have access to a wide range of employee benefits including:
Added 3 hours ago
M
Co-op Accountant, Assurance and Accounting (September 2027)
MNP
Strathroy-Caradoc, ON · Strathroy, ON
- Full-time
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 3 hours ago
M
Co-op Accountant, Assurance and Accounting (January 2028)
MNP
Sarnia, ON
- Full-time
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 4 hours ago
C
Financial Advisor CIRO-ID (Urban)
CIBC
Mississauga, ON · Erin Mills Town Centre Banking
- Full-time
As a member of the Imperial Service Team, you’ll build and grow a dedicated client portfolio through relationship management, financial services support, and exceptional client service. As…
Added 4 hours ago
CU
Dean, Faculty of Public and Global Affairs
Carleton University
Ottawa, ON
- Other
…administrative leader of the Faculty of Public and Global Affairs and a member of Carleton University’s senior leadership team. The Dean provides strategic leadership to advance the…
Added 4 hours ago
RB
Commercial Banking Advisor
Royal Bank of Canada
Ottawa, ON
- Full-time
By joining RBC as a Commercial Banking Advisor, you open the door to an exciting career in commercial banking. This is your opportunity to become a critical member of a results-oriented…
Added 4 hours ago
NH
HEALTH INFORMATION MANAGEMENT (HIM) ADVISOR
Northern Health - BC
Terrace, BC
- Full-time
…HIM Coordinator – Professional Practice or designate, the HIM Advisor is an integral member of both the regional Health Information Management team and the local health service delivery…
Added 4 hours ago
S
Senior Financial Advisor - Stratford Main Branch, Ontario
Scotiabank
Stratford, ON
- Full-time
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 4 hours ago
S
Financial Advisor, Investment & Retirement Planning - Bridlewood, Kanata, Ontario
Scotiabank
Ottawa, ON · Kanata, ON
- Full-time
Internally known as Financial Advisor, Investment and Retirement Planning (FAIR), as a Financial Planner in our retail branch network, you are a member of the branch sales team responsible…
Added 4 hours ago
R
Senior Advisor, Strategic Change and Transformation Engagement (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
As a member of T&I’s Operational Excellence Office, you will help ensure alignment, practical execution and long-term adoption of the transformation by continuously refining our approaches…
Added 4 hours ago
T
HR Specialist, Total Rewards - HR M&A Advisor
TD
Toronto, ON
- Full-time
As a valued member of the Compensation team supporting Human Resources, the HR M&A Advisor will report to the Senior Manager, Mergers and Acquisitions, Compensation Advisory. This role will…
Added 4 hours ago
TE
Government and Community Relations Advisor - Canadian Prairies
TC Energy
Regina, SK · Richardson, SK
- Full-time
TC Energy's External Relations team is seeking a Government and Community Relations Advisor for the prairie provinces. Reporting to the Director, Government Relations, the successful…
Added 4 hours ago
C
Associate Financial Advisor
CIBC
Halifax, NS
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients' lives. As an Associate Financial…
Added 5 hours ago
B
Manager, Policy Management
BMO
Toronto, ON · FCP
- Full-time
…Framework. As Manager, Policy Management, you will act as a trusted advisor to stakeholders across the business, providing expert guidance on policy governance, risk-related requirements,…
Added 5 hours ago
SR
Health & Safety Advisor
Strathcona Resources Ltd.
Cold Lake, AB
- Full-time
We are actively seeking a Health & Safety Advisor to join our team in Cold Lake. The Health & Safety Advisor will work closely with Operations to develop, implement, and monitor…
Added 5 hours ago
CC
Sales Representative - Uniform
Cintas Canada
Cambridge, ON
- Full-time
As an Outside Sales team member, you will be responsible for prospecting, developing, and qualifying leads within your respective territory. You will utilize our CRM to identify, prospect,…

Servus Credit Union

Member Experience Advisor - Fort MacLeod

Fort Macleod, AB, T0L 0Z0, Canada

Part-time

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Job details

Job type: Part-time
Working hours: 20 hours/week
Posting language: English
Posted: Nov 4, 2026

Original job description

Join Servus Credit Union - Canada’s Largest Credit Union!

We are hiring for a permanent, part-time Member Experience Advisor to join our Fort MacLeod Branch!

Posting closes: Friday, November 13, end of day

Employment Information: On-site, guaranteed minimum 20 hours/week

Internal Use Only: U1; B

At Servus Credit Union, we do things differently - because we’re a credit union, not a bank. And that difference matters.

We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.

Join Servus and discover a better way to work.

The Member Experience Advisor role acts as the first line of support as members work towards their financial goals. This role is responsible for providing exceptional member service by completing transactional banking services that are right for every member, providing solutions to financial needs or referring members to an appropriate specialist, and contributing to the branch portfolio, and overall growth objectives.

What You'll be Doing:

Provides exceptional member service that builds trust through responsive service and support to deliver what is right for every member, while balancing the interests of the credit union.
Processes a variety of cash and non-cash member service transactions including deposits, withdrawals, payments, account updates, balances, money orders, credit card advances, calculations of foreign and domestic exchanges, cheque cashing, electronic funds transfers, and account closures.
Pursues and generates sales referrals by proactively promoting Servus products and services to members and potential members by analyzing their needs; clearly explains potential solutions and the benefits to the member; records all referrals and forwards to the appropriate internal personnel.
Builds trust with members, resolves routine problems with member accounts and refers complex questions to the appropriate internal personnel.
Applies policies and procedures in daily activities to meet safety, legal and privacy requirements.
Accountable for area security and internal security audits.
Educates and demonstrates to members how to use other service delivery channels such as digital and self-serve with the goal of making it easy.
Provides support to other branch team members such as making outgoing calls to members, composing routine member correspondence and reports, completing compliance and/or audit activities, completing end-to-end processes related to ATM and night deposits, reconciling branch reports (dependent on branch location), etc.
Assists with opening/closing duties such as balancing of branch daily transmittals, reconciling ATM and night deposit contents, and provides support in administering branch cash services with the associated risk management and control policies.
Acts as joint custodian on specified combinations; rents, controls, and provides access to safety deposit boxes; maintains related records.
Maintains up-to-date knowledge of all credit union products and services in order to foster business development through service excellence and product knowledge.
Promotes and participates in branch campaigns and initiatives.

What you Bring:

1-year experience in a customer service or administration role.
Sales experience an asset.
Grade 12 diploma or equivalent.
An equivalent combination of education and experience may also be considered.
Good computer skills; able to pick up new and existing programs related to the job quickly.
Good communication skills; both written and verbal.
Ability to problem solve, organize and multi-task.
Good customer service orientation.
Attention to detail.
Aptitude for numbers, with fast and accurate data entry skills.
Good financial literacy.
Good investigative skills for uncovering member needs.

Why Servus?

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

Competitive compensation including performance-based incentive pay and profit share
Training & Development Opportunities
Career Advancement Potential Flexible work options
Meaningful work towards individual and corporate goals 
Opportunities to get involved and give back through an employee volunteer program

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!

What happens next?

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!

Qualified applicants are invited to apply online.

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

#indh

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More about this job

Responsibilities

The Member Experience Advisor provides first-line support by processing various banking transactions and identifying member financial needs. They also contribute to branch growth by generating sales referrals and educating members on digital service channels.

Requirements

Candidates must have at least one year of experience in customer service or administration and a Grade 12 diploma or equivalent. Strong computer, communication, and organizational skills are required, along with an aptitude for numbers and attention to detail.

Skills

Customer service
Transactional banking
Sales referrals
Problem solving
Computer skills
Communication skills
Organization
Multi-tasking
Attention to detail
Data entry
Financial literacy
Investigative skills
Cash handling
Security audits
Product knowledge

Benefits

Health and wellness programs
Vacation
Retirement savings programs
Competitive compensation
Performance-based incentive pay
Profit share
Training and development opportunities
Career advancement potential
Flexible work options
Employee volunteer program

Visa sponsorship

Not detected in the job text

Keywords

Banking
Credit Union
Member Service
Financial Services
Cash Handling
Sales Referrals
Data Entry
Compliance
Security Audits
Digital Banking
Customer Support
Administration
Financial Literacy
Transaction Processing
Business Development
Risk Management

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