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Added 30 mins ago
RI
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ServyGo

Partner Success Manager

SK, Canada
Saskatchewan, Canada, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Experience: 4+ years of experience in Partner Success, Customer Success, Account Management, Vendor Management, Marketplace Operations, or a related role.
Posting language: English
Posted: Oct 21, 2026

Original job description

Employment Type: Full-time, On-site

Department: Partner Success / Operations

Salary: CAD $95,000–$115,000/year + performance bonus

About ServyGo

ServyGo is a Canadian local-services marketplace that connects customers with service providers across Cleaning, Lawn & Ground Care, Snow Removal, and Commercial Property Services.

Our goal is to make property services easier to access while helping service professionals grow their business through a simple and reliable marketplace.

As we continue to grow, we’re looking for a Partner Success Manager to build strong relationships with our service providers, improve partner experience, and support the growth of the ServyGo network.

About the Role

As a Partner Success Manager, you will manage the full partner journey, from onboarding and activation to ongoing support, performance monitoring, and retention.

You’ll work closely with service providers and internal teams including Operations, Marketing, Customer Support, and Management to ensure our partners have the tools, information, and support they need to succeed.

This role is ideal for someone who is organized, proactive, relationship-focused, comfortable working with data, and able to perform in a fast-paced environment.

Key Responsibilities

Manage and maintain strong relationships with ServyGo service providers.
Support new partners through onboarding, activation, and platform processes.
Serve as a key point of contact for partner questions and operational issues.
Monitor partner performance, responsiveness, service completion, and customer feedback.
Identify inactive or underperforming partners and develop actions to improve engagement.
Coordinate with internal teams to resolve partner and customer-related issues.
Maintain accurate partner records, follow-ups, status updates, and documentation.
Help expand ServyGo’s provider network across different service categories and locations.
Support provider recruitment, retention, and engagement initiatives.
Track key Partner Success KPIs and prepare regular performance updates.
Collect partner feedback and help improve internal workflows and processes.
Support marketplace operations during high-demand periods, including winter and Snow Removal season.

Requirements

4+ years of experience in Partner Success, Customer Success, Account Management, Vendor Management, Marketplace Operations, or a related role.
Strong communication, relationship-management, and problem-solving skills.
Excellent written and spoken English.
Comfortable managing multiple partners and priorities at the same time.
Strong organizational and time-management skills.
Experience working with KPIs, reports, and performance data.
Ability to work effectively with cross-functional teams.
Strong attention to detail and ownership of responsibilities.
Comfortable with meetings, follow-ups, presentations, and professional partner communication.
Proficiency with Google Workspace, Microsoft Office, CRM, or project-management tools.
Ability to work independently in a fast-paced and changing environment.

Nice to Have

Experience with a marketplace, SaaS company, home-services business, or digital platform.
Experience managing contractors, vendors, or independent service providers.
Knowledge of Cleaning, Landscaping, Snow Removal, Property Management, or Commercial Services.
Experience with tools such as Slack, ClickUp, HubSpot, Notion, or similar platforms.
Bachelor’s degree in Business, Marketing, Operations, Management, or a related field.

What We Offer

CAD $95,000–$115,000 annual salary + performance bonus
Extended health, dental, vision & RRSP matching
20 days paid vacation + paid sick & personal days
Flexible office hours within an on-site work environment
Professional development budget, paid training & clear career progression
Modern office setup, parking/transit support & employee perks

Join ServyGo

If you enjoy building relationships, solving problems, working with service professionals, and helping a growing marketplace scale, we’d love to hear from you.

Apply now to join ServyGo as our Partner Success Manager.

Apply About employer

More about this job

Responsibilities

Manage service-provider relationships throughout onboarding, activation, ongoing support, performance monitoring, and retention. Track partner KPIs, resolve operational issues with internal teams, support provider-network growth, and use partner feedback to improve workflows and marketplace operations.

Requirements

Requires at least four years of experience in Partner Success, Customer Success, Account Management, Vendor Management, Marketplace Operations, or a related field, along with strong communication, organization, problem-solving, and relationship-management skills. Candidates should be comfortable managing multiple partners, working with performance data and cross-functional teams, and using office, CRM, or project-management tools; a related bachelor's degree is listed as a nice-to-have.

Skills

Partner Onboarding
Partner Activation
Customer Success
Account Management
Vendor Management
Marketplace Operations
Performance Monitoring
KPI Tracking
Data Analysis
Problem-Solving
Cross-Functional Collaboration
Communication
Organization
Partner Recruitment and Retention
Process Improvement

Benefits

Performance Bonus
Extended Health Insurance
Dental Insurance
Vision Insurance
RRSP Matching
Paid Vacation
Paid Sick Leave
Paid Personal Days
Professional Development Budget
Paid Training
Career Progression
Parking and Transit Support
Employee Perks

Visa sponsorship

Not detected in the job text

Keywords

Partner Success
Customer Success
Account Management
Vendor Management
Marketplace Operations
Service Providers
Partner Onboarding
Partner Activation
Partner Retention
Provider Recruitment
Partner Engagement
KPI Tracking
Performance Reports
Customer Feedback
Cross-Functional Collaboration
Operational Issue Resolution
Process Improvement
Google Workspace
Microsoft Office
CRM
Project-Management Tools
Slack
ClickUp
HubSpot
Notion
Cleaning Services
Landscaping
Snow Removal
Property Management
Commercial Services

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