Credit & Collections Specialist - Hybrid + 4-day work week

Join SFM as a Credit and Collections Specialist, where you’ll play a key role in maintaining healthy customer accounts and supporting our continued growth. Bring your financial expertise, attention to detail, and customer-focused approach to a collaborative team, while enjoying a flexible work environment.

Responsibilities

• Follow up on outstanding customer balances and overdue accounts.

• Release customer orders in accordance with immediate payment and credit terms.

• Reconcile customer accounts, credit card transactions, cheques, deposits, orders, and related documentation.

• Process credit card payment requests and ensure transactions are properly recorded.

• Support collection activities and follow up on customer accounts as required.

• Follow up on documentation related to special credit terms, financing arrangements, and credit approvals.

• Maintain accurate and up-to-date customer account information.

• Post customer deposits and apply payments to the appropriate invoices.

• Reconcile and verify credit card reports and transactions.

• Prepare daily and weekly reports, including deposit summaries, credit investigation follow-ups, and other accounts receivable reports.

• Provide administrative support to customers, including providing copies of invoices, statements, and other account-related documentation.

• Maintain and update collection and follow-up notes within customer accounts.

• Collaborate with internal departments and customers to resolve account and payment-related issues.

Qualifications

• DEP (Diploma of Vocational Studies) in Accounting or DEC in Administration, Accounting, or a related field.

• Minimum of 5 years of relevant experience in credit, accounts receivable, collections, or a related role.

• Strong organizational skills with the ability to prioritize and manage multiple tasks independently.

• Ability to work effectively both independently and as part of a team.

• Bilingual in French and English, both spoken and written.

• Strong written and verbal communication skills, with the ability to communicate effectively with internal and external customers in Quebec and across Canada.

• Customer service and sales-oriented approach, with a professional and solution-focused attitude.

• Strong attention to detail and accuracy.

• Proficiency with Microsoft Office, particularly Excel and Word.

• Experience with JD Edwards is considered an asset.

Why Choose SFM ?

At SFM, you’ll be part of a stimulating industry that sits at the intersection of art, communication, and technology. You’ll work with a team of passionate people who bring energy and creativity to everything they do. Being part of Midwich’s international network also means exposure to a larger scale of operations, global best practices, and opportunities to grow your skills while contributing to a company undergoing exciting modernization and diversification.

If you’re eager to be heard, empowered, and challenged, and want to grow your skillset while rolling up your sleeves and having fun, SFM is the place for you. Join us as we continue our journey of innovation and growth within a global organisation.

What You’ll Have at SFM:

• Progressive, flexible work arrangements with benefits such as:
• A company-wide 4-day work week - a first in our industry
• Hybrid work model
• Flex-time arrangements
• 30-day per year allowance to work from anywhere, globally
• Car charging stations on premises.
• RRSP employer match program.
• Discounted employee pricing on products from the brands we distribute.
• Extended health benefits.
• A place at an organization that has perennially achieved status among Canada’s Best Managed Companies.

SFM provides an equitable, inclusive, and growth-focused environment for our staff. We're committed to providing a positive workplace where every individual's uniqueness is embraced, respected, and valued.

SFM has joined the Midwich group, a global, AIM-listed organisation with ambitious growth plans. Being part of Midwich gives our team exposure to world-leading brands and exciting career opportunities across Sales, Marketing, Finance, and more.