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SFS USA | Construction

Inside Sales & Customer Service Representative- Canada

South Dundas, ON, Canada

Job type: Full-time
Apply by: Mar 24, 2027
Posting language: English
Posted: Sep 25, 2026

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Original job description

Inside Sales & Customer Service Representative

SFS Group Canada is looking for a dependable, detail-oriented Inside Sales & Customer Service Representative to support customers from inquiry through order delivery. This is a hands-on role for someone who communicates clearly, follows through, learns products and systems quickly, and takes pride in getting the details right.

You will be a key point of contact for customers working closely with sales, operations, purchasing and shipping to provide accurate pricing, product availability and delivery information. The right candidate is comfortable balancing customer service, order processing and proactive sales support in a fast-paced environment.

SFS Group Canada is a building-Nvelope fastening specialist and part of the global SFS Group. We develop and supply fastening solutions for roofs, wall, doors and windows, supported by deep technical expertise and long history of innovation in mechanical fastening systems.

Responsibilities

· Respond promptly and professionally to customer inquiries, questions and complaints by phone, email and in person; resolve routine issues and escalate unusual or complex matters appropriately.

· Assess customer needs and recommend appropriate products.

· Prepare accurate quotations and enter sales orders into the system.

· Confirm pricing, product availability, lead times and delivery details, and help expedite customer orders when required.

· Coordinate with internal teams to resolve order, inventory, pricing or delivery issues and keep customers informed.

· Help customers identify economical order quantities and practical shipping options while balancing service, cost and company requirements.

· Source additional or non-standard products when required, following established pricing and margin guidelines.

· Maintain complete and accurate customer, quotation and opportunity information in the CRM system.

· Follow up on quotations and contact existing and prospective customers to strengthen relationships and generate additional business.

· Monitor assigned customer accounts, open orders and outstanding commitments, taking action before issues affect the customer.

· Work toward individual and team sales and service objectives established by the manager.

· Follow all company procedures, safety policies and applicable regulations.

The Ideal Candidate

· High School Diploma or equivalent required; post-secondary education in business, sales or a related field is an asset.

· 3-5 years of experience in inside sales, customer service, order management or a similar customer-facing role; distribution or manufacturing experience is preferred.

· Strong customer-service judgment and professional telephone and email communication skills.

· A friendly, helpful and solutions-focused approach, including the ability to remain composed when handling complaints or competing priorities.

· Demonstrated accuracy in data entry, quotations, pricing and order processing.

· Strong organization and the ability to prioritize multiple requests without losing track of details.

· Initiative, accountability and the ability to work independently while contributing to a collaborative team.

· Strong working knowledge of Microsoft Office, particularly Outlook, Excel and Word.

Benefits

· Comprehensive health and wellness benefits.

· Retirement savings program with up to a 4% employer contribution.

· Paid vacation and sick time, plus a paid day off for your birthday.

· Annual performance bonus and profit-sharing programs.

Location: 40 Innovation Drive, Dundas L9H 7P3 Canada

Standard Hours: 8:30am-4:30pm

Our employees are the driving force behind our successful and dynamically growing company. Join the SFS team and shape the future with us!

SFS Group USA, Inc. is an Equal Opportunity Employer

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries, recommend products, prepare quotations, process orders, and provide accurate pricing, availability, and delivery information. Coordinate with internal teams, maintain CRM and account records, follow up on sales opportunities, and work toward sales and service objectives.

Requirements

A high school diploma or equivalent is required, and post-secondary education in business, sales, or a related field is an asset. Candidates should have 3–5 years of relevant customer-facing experience, strong communication and organizational skills, accurate order-processing abilities, and working knowledge of Microsoft Office; distribution or manufacturing experience is preferred.

Skills

Customer Service
Inside Sales
Order Processing
Quotation Preparation
Pricing Accuracy
Product Recommendations
CRM Data Management
Order Management
Inventory Coordination
Delivery Coordination
Complaint Resolution
Microsoft Outlook
Microsoft Excel
Microsoft Word
Organization And Prioritization

Benefits

Health And Wellness Benefits
Retirement Savings Program With Up To 4% Employer Contribution
Paid Vacation
Paid Sick Time
Paid Birthday Off
Annual Performance Bonus
Profit-Sharing Program

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Service
Order Management
Order Processing
Quotation Preparation
Pricing
Product Availability
Lead Times
Delivery Coordination
Customer Inquiries
Complaint Resolution
Product Recommendations
CRM
Customer Accounts
Sales Follow-Up
Sales Objectives
Service Objectives
Inventory Coordination
Purchasing
Shipping
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft Word
Construction
Building Envelope
Fastening Solutions
Distribution
Manufacturing

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