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Added 1 hour ago
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Senior Director, Technology Operations
Seequent
Vancouver, BC
- Full-time
Reporting to the Technology Leadership team, this role is responsible for leading Seequent’s Technology Operations function and enabling product engineering teams through secure, scalable,…
Added 1 hour ago
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Key Account Specialist - Scotland
WIDIA
Belleville, ON
- Full-time
As a Key Account Specialist at Kennametal, you will be at the forefront of building and nurturing strategic customer relationships. You will identify new business opportunities while…
Added 1 hour ago
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Specialist II, Validation
Resilience
Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
- Full-time
The Validation Engineer II / Specialist II supports validation activities across clinical and commercial manufacturing, contributing to the regulatory compliance and quality of products…
Added 2 hours ago
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Finance & Accounting Lead
Equus
Courtice, ON
- $28.25 to $33.2 CAD / hour
- Full-time
Reporting to the Director of Finance, the Finance & Accounting Lead provides accounting and financial operations support to the Finance team.
Added 2 hours ago
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IT Support Specialist
fb9e7da1-2660-46a2-9ffc-154a66684510
Toronto, ON
- Full-time
Familiarity with SaaS tools for identity, collaboration, and business operations.
Added 2 hours ago
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Junior EDS Specialist – Engineering Design Systems
Worley
AB · Edmonton, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 2 hours ago
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Junior EDS Specialist – Engineering Design Systems
Worley
Calgary, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 3 hours ago
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Senior CSV Validation Engineer - Pharma industry
ALGOBRAINZ
ON · Ontario, Canada
- Contract
Our client is seeking a Senior CSV Validation Specialist dedicated to Building Management System validation activities. This is an on-site role supporting a regulated pharmaceutical…
Added 3 hours ago
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Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Saint John, NB
- Part-time
Added 3 hours ago
SD
Beauty Specialist, Hourly Part Time Day
Shoppers Drug Mart
Kamloops, BC
- Part-time
Added 3 hours ago
SD
Beauty Specialist, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
Added 4 hours ago
PE
Customer Success Specialist
Portable Electric
Vancouver, BC
- $65,000 to $90,000 CAD / year
- Full-time
We are seeking a Customer Success Specialist to build strong relationships with our business customers, drive customer retention, and ensure customers receive maximum value from our…
Added 4 hours ago
GG
B2B - Sales Operations Specialist
GOODAI GLOBAL USA INC.
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
We are seeking a detail-oriented and execution-focused B2B Operations Specialist to support wholesale and national retail operations across Canada and North America.
Added 4 hours ago
TA
Transportation Specialist
tk accelis Trading
Concord, ON
- Full-time
The Transportation Specialist is responsible for managing all inbound and outbound logistics activities associated with purchase and sales orders for Metals & Alloys. This includes…
Added 5 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Provides oversight to Laboratory Technicians for day-to-day operations.
Added 6 hours ago
GW
Senior Manager, Tax & Partner Administration
Gowling WLG
Hamilton, ON · Toronto, ON · Ottawa, ON · Kitchener, ON · Vancouver, BC · Calgary, AB
- $156,000 to $180,000 CAD / year
- Full-time
Lead the day-to-day operations of a team through management of priorities and oversight of their work while providing clear direction, coaching and feedback.
Added 6 hours ago
NB
Senior Data Scientist
National Bank of Canada
AB · Edmonton, AB
- Full-time
means acting as a specialist in advanced analytics, machine learning, and
Added 6 hours ago
SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Prince George, BC
- Part-time
Added 7 hours ago
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Senior Cyber Security Specialist, IAM Onboarding (Global Security)
RBC
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
The Identity and Access Management (IAM) Onboarding Team is looking for a Senior Cyber Security Specialist to work towards onboarding applications to RBC’s Identity and Access Management…
Added 7 hours ago
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Seasonal Retail Sales Consultant - Part Time - St. Bruno, QC
Swarovski
Montreal, QC
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 7 hours ago
BB
Seasonal Retail Associate
Best Buy Canada
Toronto, ON
- Part-time
Online Order Pick-Up Specialist: Prepare and package online orders to make holiday shopping a breeze for our customers!
Added 8 hours ago
Principal Network Engineer
Hasbro
Montreal, QC
10+ years of enterprise network engineering with demonstrated depth in large-scale architecture building - not just operations.
Added 8 hours ago
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Creative Project Specialist [AQ-22615]
Aquent
Toronto, ON · Scarborough, ON
- $29 to $35 CAD / hour
- Contract
3–5 years of experience in creative services, project management, traffic management, or creative operations.
Added 8 hours ago
WHS Specialist
Amazon
Ottawa, ON
…industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the world's most innovative…
Added 9 hours ago
HM
Physical Medicine and Rehabilitation
Health Match BC
New Westminster, BC
- Full-time
Are you a sports medicine specialist and seeking a balanced, supportive, and modern work environment? We invite you to be part of our growing practice at our New Westminster location!

SFS USA | Construction

Inside Sales & Customer Service Representative- Canada

South Dundas, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Mar 24, 2027
Posting language: English
Posted: Sep 25, 2026

Original job description

Inside Sales & Customer Service Representative

SFS Group Canada is looking for a dependable, detail-oriented Inside Sales & Customer Service Representative to support customers from inquiry through order delivery. This is a hands-on role for someone who communicates clearly, follows through, learns products and systems quickly, and takes pride in getting the details right.

You will be a key point of contact for customers working closely with sales, operations, purchasing and shipping to provide accurate pricing, product availability and delivery information. The right candidate is comfortable balancing customer service, order processing and proactive sales support in a fast-paced environment.

SFS Group Canada is a building-Nvelope fastening specialist and part of the global SFS Group. We develop and supply fastening solutions for roofs, wall, doors and windows, supported by deep technical expertise and long history of innovation in mechanical fastening systems.

Responsibilities

· Respond promptly and professionally to customer inquiries, questions and complaints by phone, email and in person; resolve routine issues and escalate unusual or complex matters appropriately.

· Assess customer needs and recommend appropriate products.

· Prepare accurate quotations and enter sales orders into the system.

· Confirm pricing, product availability, lead times and delivery details, and help expedite customer orders when required.

· Coordinate with internal teams to resolve order, inventory, pricing or delivery issues and keep customers informed.

· Help customers identify economical order quantities and practical shipping options while balancing service, cost and company requirements.

· Source additional or non-standard products when required, following established pricing and margin guidelines.

· Maintain complete and accurate customer, quotation and opportunity information in the CRM system.

· Follow up on quotations and contact existing and prospective customers to strengthen relationships and generate additional business.

· Monitor assigned customer accounts, open orders and outstanding commitments, taking action before issues affect the customer.

· Work toward individual and team sales and service objectives established by the manager.

· Follow all company procedures, safety policies and applicable regulations.

The Ideal Candidate

· High School Diploma or equivalent required; post-secondary education in business, sales or a related field is an asset.

· 3-5 years of experience in inside sales, customer service, order management or a similar customer-facing role; distribution or manufacturing experience is preferred.

· Strong customer-service judgment and professional telephone and email communication skills.

· A friendly, helpful and solutions-focused approach, including the ability to remain composed when handling complaints or competing priorities.

· Demonstrated accuracy in data entry, quotations, pricing and order processing.

· Strong organization and the ability to prioritize multiple requests without losing track of details.

· Initiative, accountability and the ability to work independently while contributing to a collaborative team.

· Strong working knowledge of Microsoft Office, particularly Outlook, Excel and Word.

Benefits

· Comprehensive health and wellness benefits.

· Retirement savings program with up to a 4% employer contribution.

· Paid vacation and sick time, plus a paid day off for your birthday.

· Annual performance bonus and profit-sharing programs.

Location: 40 Innovation Drive, Dundas L9H 7P3 Canada

Standard Hours: 8:30am-4:30pm

Our employees are the driving force behind our successful and dynamically growing company. Join the SFS team and shape the future with us!

SFS Group USA, Inc. is an Equal Opportunity Employer

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More about this job

Responsibilities

Respond to customer inquiries, recommend products, prepare quotations, process orders, and provide accurate pricing, availability, and delivery information. Coordinate with internal teams, maintain CRM and account records, follow up on sales opportunities, and work toward sales and service objectives.

Requirements

A high school diploma or equivalent is required, and post-secondary education in business, sales, or a related field is an asset. Candidates should have 3–5 years of relevant customer-facing experience, strong communication and organizational skills, accurate order-processing abilities, and working knowledge of Microsoft Office; distribution or manufacturing experience is preferred.

Skills

Customer Service
Inside Sales
Order Processing
Quotation Preparation
Pricing Accuracy
Product Recommendations
CRM Data Management
Order Management
Inventory Coordination
Delivery Coordination
Complaint Resolution
Microsoft Outlook
Microsoft Excel
Microsoft Word
Organization And Prioritization

Benefits

Health And Wellness Benefits
Retirement Savings Program With Up To 4% Employer Contribution
Paid Vacation
Paid Sick Time
Paid Birthday Off
Annual Performance Bonus
Profit-Sharing Program

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Service
Order Management
Order Processing
Quotation Preparation
Pricing
Product Availability
Lead Times
Delivery Coordination
Customer Inquiries
Complaint Resolution
Product Recommendations
CRM
Customer Accounts
Sales Follow-Up
Sales Objectives
Service Objectives
Inventory Coordination
Purchasing
Shipping
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft Word
Construction
Building Envelope
Fastening Solutions
Distribution
Manufacturing

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