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Added 6 hours ago
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- Full-time
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SGI

Manager, IT Infrastructure

Regina, SK, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

Out-of-scope
Permanent, Full-Time

Work Location: Regina, Head Office (In-Office)

Pay Range: $109,052 - $145,411
Posting Close Date: November 6, 2026

General Accountability

The successful candidate will be responsible for planning, organizing, and managing staff and overall operations to ensure the stable operation of SGI's IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly computer infrastructure, network, database, cloud, back-up and recovery capabilities, infrastructure disaster recovery (DR), and monitoring systems.

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Strategic Support

Prepares and maintains tactical roadmaps for the delivery of infrastructure hardware and services.
Oversees the preparation and maintenance of documentation of infrastructure, including diagrams and configuration information.
Drives research for new infrastructure technologies by keeping current with industry trends and continually assessing the viability/compatibility of the trends within SGI’s existing infrastructure.
Engages, plans and works with all stakeholders and team members to determine, implement and oversee all current and future infrastructure requirements.
Develops and maintains infrastructure job roles as needed as the IT industry evolves.

Operational Support

Manages Incident Response for infrastructure related events and collaborates across teams to assist in issue resolution.
Creates and maintains performance metrics used to measure and improve performance; monitors and reports on KPI’s and SLA’s.
Develops and maintains Standard Operating Procedures (SOPs) for all services supported by the team.
Develop and maintain operational Runbooks for use by the IT Operations department to rapidly resolve issues.
Supervises all aspects of team function and be accountable for team performance.
Procures any required IT hardware, software, and support solutions within corporate purchasing guidelines.
Ensures that IT Change Management, IT Incident and Problem Management processes are followed appropriate to the organization’s standards.
Integrates long-term plans and short-term delivery with the enterprise architecture roadmaps and guiding principles.

Vendor Management

Provides tactical management of vendor contracts and maintains relationships with key infrastructure and service providers.

Ensures that vendor delivery (solution and services) aligns to the needs of the business and the overall program.
Ensures vendor delivery aligns to the terms set forth in contracts/statements of work from a scope, quality, cost and timing perspective.

People Leadership

Builds a high performing workforce by actively leading human resource activities.
Ensures development of divisional succession plans.
Builds a culture of leadership and accountability to effectively deliver on strategic and corporate strategies, ensuring integration with employee performance development and career development plans.
Drives performance through team members and is committed to leadership development across the company, supporting employees and workforce readiness through mentoring, training and developmental opportunities.

Corporate Management

Ensures programs and policies are in alignment with corporate, strategic and divisional strategies.

Manages risk in area of authority.

Prepares, reviews, manages and/or approves departmental/divisional budgets.

Prepares decision requests, decision and/or information items and/or SGI board items.

Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility, including development, implementation and managing of program components specific to departmental health and safety requirements.
Makes decisions for departmental operations that are efficient, effective and in alignment with strategic direction and priorities.

Ensures department and program policies, procedures and guidelines are in compliance with applicable federal and provincial legislation and regulations; implements and evaluates changes to legislation and regulations in area of authority.

Establishes and maintains an effective system of internal controls to support reliable financial reporting and compliance in accordance with applicable laws and regulations within the span of control and communicates the importance of internal controls to staff.

Education and Experience

A four-year degree from an accredited post-secondary education institution in a relevant field of study such as Information Technology, Business or Mathematics & Applied Science.
Eight years’ experience comprised of four years of leadership experience and four years’ experience in a production 24/7 high-availability multi-site enterprise environment, including application hosting, voice and data networks, security and information protection.

Knowledge, Skills and Abilities

Knowledge of systems architecture principles, best practices and industry standards.
Knowledge of vendor management processes and best practices.
Knowledge of demand and resource planning and people management.
Knowledge of IT industry and SDLC best practices and industry standards.
Knowledge of the strategic and tactical planning of application systems and the delivery of IT customer service.
Knowledge of program and project management methodologies and techniques required to plan, manage and execute programs and projects.
Knowledge of business processes and how they interact to support business operations.
Skill in developing proposals and presenting recommendations.

Behavioural Competencies

Leader Level 4 – Applies (Department/Division)

Accountability - Enables Performance Across Teams/Business Units
Business Acumen - Formulates Departmental/Divisional Plans in Relation to Internal and External Environment
Change Agility - Defines Areas for Change and Follows Through
Leadership - Leads the Department/Division

At SGI, we are committed to a workplace where people feel respected, valued, and able to contribute fully. Through fair, consistent, and transparent people practices, we attract skilled talent with varied lived experiences and offer meaningful work, opportunities for growth, and a strong sense of belonging. Our commitment to reconciliation includes inclusive hiring practices that create meaningful opportunities for Indigenous peoples and support a workforce reflective of the communities we serve. Join us in building a culture where contributions are valued and shared success is shaped by our people.

If you require an accommodation during the recruitment process, we invite you to submit your accommodation request to employeeleaves@sgi.sk.ca and we will work through your request with you. All information received will be kept confidential.

Pay Range:$109,052.00 - $145,411.00

Posting Close Date:

November 6, 2026

As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.

Apply About employer

More about this job

Responsibilities

The manager is responsible for planning, organizing, and overseeing the stable operation of IT infrastructure, including cloud, network, and database systems. They also lead team performance, manage vendor contracts, and ensure alignment with corporate strategic goals.

Requirements

Candidates must hold a four-year degree in a relevant field and possess eight years of experience, including four years in a leadership role. Experience in a 24/7 high-availability enterprise environment is required.

Skills

IT infrastructure management
Strategic planning
Vendor management
Incident response
Disaster recovery
Cloud infrastructure
Network management
Database management
Performance metrics
Budget management
Team leadership
Change management
SLA management
IT operations
Succession planning
Risk management

Visa sponsorship

Not detected in the job text

Keywords

IT Infrastructure
Cloud
Network
Database
Disaster Recovery
Incident Response
KPI
SLA
SOP
Vendor Management
Change Management
Budgeting
Strategic Planning
Leadership
Succession Planning
Risk Management
Internal Controls
Hardware Procurement
Software Procurement
Enterprise Architecture
IT Operations
Infrastructure Hardware
Performance Metrics
Tactical Roadmaps
Information Protection
Security
Voice Networks
Data Networks
SDLC
Project Management

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