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Added 3 hours ago
TL
Freight Receivable Supervisor
Transx Ltd
Rosser, MB
- Full-time
The Freight Receivable Supervisor is a vital leader and analyst within our accounts receivable department, stepping in to support our team and operations wherever needed. Unlike traditional…
Added 8 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Provide subject matter expertise and guidance on project methods.
Added 8 hours ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 8 hours ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 8 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Provide subject matter expertise and guidance on project methods.
Added 8 hours ago
R
Analyst II, QC Microbiology (18-month Fixed-Term Contract)
Resilience
Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
- Full-time
The Analyst II, QC Microbiology reports to the QC Supervisor, supporting QC Microbiology operations. This position requires working in Controlled/Non-Classified and Classified areas. The…
Added 8 hours ago
R
Senior Analyst, QC Compliance
Resilience
Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
- Full-time
The Senior Analyst, QC Compliance is responsible for supporting and maintaining compliance activities to ensure adherence to GMPs, regulatory requirements, and internal quality systems.…
Added 10 hours ago
CC
Business Analyst - Senior(Senior BA L3 | Must-Have: Agile/Scrum, UX/UI, Wireframing, WCAG 2.1, JIRA/Azure DevOps | Eval: Tech (40%), People (30%), Analytical (30%))
CCI- Computer Consultants International, Inc.
Toronto, ON
- Contract
The Ministry is seeking the services of one (1) Senior Business Analyst, Level 3 to work as part of the Project Management & Program Delivery project team in collaboration with the core…
Added 12 hours ago
EI
Analyste commercial
Emplo Inc.
Gatineau, QC
- Full-time
…assist clients in the definition of their projects. The Business Analyst will focus on needs and processes and will work with teams of experts to develop solutions. This person will also be…
Added 14 hours ago
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Actuarial Analyst - 4 Month Co-Op/Internship (Winter 2027,Summer 2027 & Fall 2027)
Intact FC
Laval, QC · Montreal, QC · Quebec, QC · Saint-Hyacinthe, QC
- Full-time
Participate in development projects and share your learnings, methods, results, and recommendations with colleagues and stakeholders - including senior leadership - through summaries and…
Added 15 hours ago
CP
Lab Analyst
Catalent Pharma Solutions
Strathroy, ON · CAN-Strathroy Ontario
- Full-time
We have an opportunity for a Lab Analyst to join our team. In this role, you will coordinate and perform laboratory activities, including analysis of raw materials, finished products, and…
Added 15 hours ago
OO
Financial Accounting, Reporting, and Systems Analyst, Financial Analyst
Office of the Superintendent of Financial Institutions Canada
Ottawa, ON · Toronto, ON
- Full-time
Financial Accounting, Reporting and Systems Analyst
Added 16 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Provide subject matter expertise and guidance on project methods.
Added 16 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Provide subject matter expertise and guidance on project methods.
Added 16 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Provide subject matter expertise and guidance on project methods.
Added 16 hours ago
S
Operations Analyst
SGI
Regina, SK
- Full-time
The Operations Analyst is responsible for ensuring optimal availability and utility of resources, including the grouping, configuration, allocation, and capacity management of those…
Added 19 hours ago
Quantitative Equity Product Analyst
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We are looking for a Product Analyst to support our globally recognized quantitative investment platform. We combine quantitative research with leading-edge technology to develop…
Added 20 hours ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 20 hours ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 1 day ago
D
Analyst, Data valorization
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a data analyst, you collect, process, analyze and use data that comes through different channels. You extract, describe, analyze and interpret the data needed to make informed business…
Added 1 day ago
C
Market Data Analyst, Market Data Solutions
CIBC
Toronto, ON
- Full-time
…continue to perform at the highest standards. As a Market Data Analyst you’ll work on applying and enhancing methods of assessing market data integrity, automating regular procedures and…
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Toronto, ON · Etobicoke, ON
- Full-time
Position Title: Chief Analyst Growth, tests, SEO
Added 1 day ago
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AI Augmented Quality Assurance Analyst II
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Recommend improvements to quality assurance processes, methods, and tools;
Added 1 day ago
MI
Programmer Analyst
Magna International
St. Thomas, ON
- $84,000 to $100,000 CAD / year
- Full-time
The Programmer Analyst’s role is to define, develop, test, analyze, and maintain existing and new software applications in support of the achievement of business requirements. This includes…
Added 1 day ago
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Senior Business Support Analyst
TD
Toronto, ON
- Full-time
A dedicated Senior Business Support Analyst is required to drive business operational readiness across the Cloud Data Platform. This role will be accountable for modernizing Cloud Data…

SGI

Operations Analyst

Regina, SK, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 10, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

In-Scope,

Permanent, Full time

Multiple Positions

Work Location: Regina, Head Office. This role is eligible for hybrid work option – this means you’ll have the flexibility of working from home and in the office (in Regina), on a scheduled rotation once training requirements have been met. Until then, the successful incumbent will be expected to work on-site, full-time.

Work hours: 3 days a week, 12-hour days on rotation 7:00 am – 7:00 pm and 7:00 pm – 7:00 am. (Note: during training, work hours will vary from this schedule.)

Pay Range - $62,006 - $78,249

Posting Close Date: October 9, 2026

General Accountability

The Operations Analyst is responsible for ensuring optimal availability and utility of resources, including the grouping, configuration, allocation, and capacity management of those resources. This role safeguards the organization’s computer networks and systems by monitoring, investigating, resolving, or escalating events and activities detected within the monitoring systems, as well as conducting risk assessments and user impact assessments, identifying vulnerabilities, or configuring systems to enhance existing features.

You will be the first responder to monitoring alerts, own the internal and external communication of technical issues and user experience impacts, and the first technical team to execute actions to resolve incidents. You will also be responsible for completing the root cause analysis of all major incidents, which includes coordinating necessary technical teams required to complete the analysis, provide emergency CAB approval for expedited changes as required and audits implemented change requests that lead to potential or actual incident.

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Operations

Monitors the infrastructure/cloud fabric: the interconnected system of hardware, storage, and networks that support and maintain the cloud fabric.
Ensures optimal health and performance of on-premise systems, cloud fabric, and fabric management.
Plans for facility and hardware failures and maintenance.
Executes queries within Azure Monitor or other monitoring tools to resolve technical issues.
Executes runbooks for all triggered alerts and potential and actual service disruption events.
Monitors networks and systems for security breaches using software that detects intrusions and abnormal system behavior and contains security issues through the execution of predefined runbooks.
Assesses technical security risks in terms of impact to systems and service confidentiality, integrity, and availability.
Identifies and reports/escalates/resolves incidents, including security incidents, as quickly as possible.
Conducts accurate and timely investigation of issues to ensure service level agreements (SLAs) are met.
Owns the major incident process to ensure incidents are communicated effectively and resolved efficiently.
Ensures the change management process is followed in the resolution of incident and problem tickets.
Analyzes incidents and problems to proactively prevent the occurrence of further incidents/problems.
Leads the investigation of problems via root cause analysis (RCA), proactive trend analysis, and monitoring.
Identifies and analyzes incident trends and preventative action items for the future.
Updates processes based on RCA action items.
Ensures reactive and proactive management of IT problems and known errors.
Ensures that the right resources are available to investigate, identify, and resolve the root cause of a problem.
Coordinates efforts of subject matter experts and DevOps, including suppliers and internal/external teams to ensure timely resolution of problems.
Owns the known error database for problems and ensures its maintenance.
Provides visibility into upcoming approved change requests.
Provides CAB approval for expedited IT change requests, per the IT Change Management policy.
Audits changes in the environment and follows up to ensure processes are followed or changes to the process are required.

Interactions

Provides reports of detected events to business owners and executives.
Generates trend analysis for problem management.
Requires error and operational instructions (runbooks) for applications, solutions, and services implemented in the SGI environments.
Investigates all alerts, events, and incidents.
Monitors systems for events, alerts, and abnormal behaviour.
Escalates to next level teams as required, per runbook.
Leverages incident trends to identify systemic issues to be resolved via problem management process.
Identifies common failures to impacted teams (e.g., component failure, code failure, team failure, service failure).
Logs root cause information in the known error database.
Logs workaround/resolution for known errors/root cause.

High Performance Team & Culture

Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.
Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities
Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.
Actively applies knowledge to support transformation and strategic initiatives of the corporation, while participating and advocating change and applying a growth mindset.

Technical Knowledge and Skills

Proficient knowledge of modern IT monitoring systems, tools, and related procedures.
Proficient knowledge of problem management methodology and related tools.
Proficient skill in the operation, monitoring, and logical problem-solving in the operation of the organization’s computer networks and systems.
Fundamental knowledge of methods, procedures, policy, and guidelines for all IT departments, and how their networks and systems support the delivery of IT services to SGI.

Education & Certifications

Two-year diploma from an accredited post-secondary education institution in a relevant field of study, such as Information Technology, or defined equivalency.

Experience

One to two years’ experience in service desk, desktop, or a related IT field.

Behavioural Competencies

Leader Level 2 – Applies (Self & Others)

Accountability - Goes Beyond Basic Expectations to Implement Customer/Partner Focused Solutions
Business Acumen - Applies Business Fundamentals and Thinks in Future-Oriented Terms
Change Agility - Is Nimble; Shifts Gears Quickly and Comfortably
Leadership - Leads Self and Others

At SGI, we are committed to a workplace where people feel respected, valued, and able to contribute fully. Through fair, consistent, and transparent people practices, we attract skilled talent with varied lived experiences and offer meaningful work, opportunities for growth, and a strong sense of belonging. Our commitment to reconciliation includes inclusive hiring practices that create meaningful opportunities for Indigenous peoples and support a workforce reflective of the communities we serve. Join us in building a culture where contributions are valued and shared success is shaped by our people.

If you require an accommodation during the recruitment process, we invite you to submit your accommodation request to employeeleaves@sgi.sk.ca and we will work through your request with you. All information received will be kept confidential.

Pay Range:$62,006.00 - $78,249.00

Posting Close Date:

October 9, 2026

As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.

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More about this job

Responsibilities

The Operations Analyst monitors IT infrastructure and cloud systems to ensure optimal performance and security. They act as the first responder for technical incidents, conducting root cause analysis and coordinating resolution efforts across teams.

Requirements

Candidates must possess a two-year diploma in Information Technology or an equivalent qualification. One to two years of experience in a service desk or related IT field is required.

Skills

IT Monitoring
Problem Management
Incident Management
Root Cause Analysis
Cloud Fabric
Network Security
Azure Monitor
Change Management
Risk Assessment
Technical Troubleshooting
System Configuration
Communication
Leadership
Data Analysis
Infrastructure Management

Visa sponsorship

Not detected in the job text

Keywords

Operations Analyst
IT Infrastructure
Cloud Fabric
Azure Monitor
Incident Management
Problem Management
Root Cause Analysis
Change Management
Network Security
System Monitoring
Runbooks
SLA
CAB Approval
DevOps
Risk Assessment
Vulnerability Identification
Technical Support
Information Technology
Service Desk
Capacity Management
Hardware Maintenance
Security Breaches
Trend Analysis
Known Error Database
Growth Mindset

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