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Added 4 mins ago
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Administrative Assistant - Odette Cancer Centre - Regular Part-Time - 2026-18613 (2026-18613)
Sunnybrook
Toronto, ON
- Part-time
Reporting to the Director of Operations in collaboration with the Head, Surgical Oncology, Odette Cancer Program at Sunnybrook Health Sciences Centre and the Regional Surgical Oncology…
Added 5 mins ago
M
Senior Manager, Sourcing
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…negotiations, award, and contract execution - while partnering with Operations and Business stakeholders, Legal, Risk, and Finance to deliver strong commercial outcomes and manage risk. In…
Added 5 mins ago
J
Facilities Labourer
JLL
Edmonton, AB · CAN-CLIENT Edmonton-Suncor
- Full-time
JLL is hiring a Facilities Labourer for the team at a key client in Edmonton (Refinery Row) . This role reports to the Operations Lead. Hours of work are Mon-Fri Day shifts, as well as…
Added 5 mins ago
S
Heavy Equipment Operator (Loader)
SECURE
Edmonton, AB
- Other
The Loader Operator joins a hardworking and safety-focused operations team that plays a critical role in the day-to-day movement and processing of materials. Working alongside equipment…
Added 5 mins ago
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Heavy Equipment Operator
SECURE
Martensville, SK
- Other
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General Labourer
SECURE
Edmonton, AB
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Added 19 mins ago
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Senior Environmental Scientist / Engineer / Technologist
Worley
Cold Lake, AB
- Full-time
…environmental outcomes across the full asset lifecycle. Our team combines technical excellence, practical field expertise, and innovative thinking to solve complex environmental challenges…
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Inside Sales Representative
Viessmann Climate Solutions
Langley (District), BC · Langley, BC
- $33,000 to $83,000 CAD / year
- Full-time
Viessmann is looking for a dynamic Inside Sales Representative to join our team in Langley, BC. In this role, you’ll be the operational backbone of our sales engine - ensuring flawless…
Added 19 mins ago
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Pharmacy Manager
Pharmabest.ca
Toronto, ON
- Full-time
Lead day-to-day pharmacy operations, workflow, and staff scheduling
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- Full-time
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Store Crew
7-Eleven
Kelowna, BC
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 19 mins ago
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Représentant(e) des ventes et du développement des affaires
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- Full-time
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Northland Properties
Winnipeg, MB
Actively lead shifts, in support of senior leadership team members while helping to manage budgetary goals
Added 33 mins ago
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Winnipeg, MB
- Full-time
You will develop and coach your team in delivering an incredible customer experience while driving sales goals
Added 35 mins ago
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Mobile Mortgage Advisor – Bilingual
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Montreal, QC · Saint-Laurent-Place Vertu
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Added 35 mins ago
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Sr. Infrastructure Engineer - Patching
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As a member of the Patching Engineering team, you will design, build, secure, and continuously improve the enterprise patch automation ecosystem used to remediate vulnerabilities and…
Added 35 mins ago
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Toronto, ON · FCP
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Associate Director, Investment Platform (Contract)
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Toronto, ON · FCP
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…business owners, and institutions. The Investment Platform team is responsible for advancing the investment solutions, programs, and platform capabilities that support investment…
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National Director, Distribution & Operational Transformation
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Montreal, QC · National Support Center_QC
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Added 49 mins ago
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Client Service Specialist - AdminAdvantage
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Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
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Default Management Supervisor
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Maintenance Manager
JLL
Pitt Meadows, BC
- Full-time
The Maintenance Manager position will lead a multi-site team of maintenance associates, as well as potentially supervise Area Maintenance Managers, and ensure a safe working environment for…
Added 49 mins ago
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Maintenance Manager
JLL
Cambridge, ON
- Full-time
The Maintenance Manager position will lead a multi-site team of maintenance associates, as well as potentially supervise Area Maintenance Managers, and ensure a safe working environment for…
Added 1 hour ago
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Assistant Director of Care - Full time Evening - Tendercare Living Centre
Extendicare
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- Full-time
…People Live Better by supporting and leading a high-performing team dedicated to delivering safe, high-quality, and compassionate care to all…
Added 1 hour ago
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Store Manager
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Wetaskiwin, AB
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SGI

Operations Analyst

Regina, SK, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 10, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

In-Scope,

Permanent, Full time

Multiple Positions

Work Location: Regina, Head Office. This role is eligible for hybrid work option – this means you’ll have the flexibility of working from home and in the office (in Regina), on a scheduled rotation once training requirements have been met. Until then, the successful incumbent will be expected to work on-site, full-time.

Work hours: 3 days a week, 12-hour days on rotation 7:00 am – 7:00 pm and 7:00 pm – 7:00 am. (Note: during training, work hours will vary from this schedule.)

Pay Range - $62,006 - $78,249

Posting Close Date: October 9, 2026

General Accountability

The Operations Analyst is responsible for ensuring optimal availability and utility of resources, including the grouping, configuration, allocation, and capacity management of those resources. This role safeguards the organization’s computer networks and systems by monitoring, investigating, resolving, or escalating events and activities detected within the monitoring systems, as well as conducting risk assessments and user impact assessments, identifying vulnerabilities, or configuring systems to enhance existing features.

You will be the first responder to monitoring alerts, own the internal and external communication of technical issues and user experience impacts, and the first technical team to execute actions to resolve incidents. You will also be responsible for completing the root cause analysis of all major incidents, which includes coordinating necessary technical teams required to complete the analysis, provide emergency CAB approval for expedited changes as required and audits implemented change requests that lead to potential or actual incident.

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Operations

Monitors the infrastructure/cloud fabric: the interconnected system of hardware, storage, and networks that support and maintain the cloud fabric.
Ensures optimal health and performance of on-premise systems, cloud fabric, and fabric management.
Plans for facility and hardware failures and maintenance.
Executes queries within Azure Monitor or other monitoring tools to resolve technical issues.
Executes runbooks for all triggered alerts and potential and actual service disruption events.
Monitors networks and systems for security breaches using software that detects intrusions and abnormal system behavior and contains security issues through the execution of predefined runbooks.
Assesses technical security risks in terms of impact to systems and service confidentiality, integrity, and availability.
Identifies and reports/escalates/resolves incidents, including security incidents, as quickly as possible.
Conducts accurate and timely investigation of issues to ensure service level agreements (SLAs) are met.
Owns the major incident process to ensure incidents are communicated effectively and resolved efficiently.
Ensures the change management process is followed in the resolution of incident and problem tickets.
Analyzes incidents and problems to proactively prevent the occurrence of further incidents/problems.
Leads the investigation of problems via root cause analysis (RCA), proactive trend analysis, and monitoring.
Identifies and analyzes incident trends and preventative action items for the future.
Updates processes based on RCA action items.
Ensures reactive and proactive management of IT problems and known errors.
Ensures that the right resources are available to investigate, identify, and resolve the root cause of a problem.
Coordinates efforts of subject matter experts and DevOps, including suppliers and internal/external teams to ensure timely resolution of problems.
Owns the known error database for problems and ensures its maintenance.
Provides visibility into upcoming approved change requests.
Provides CAB approval for expedited IT change requests, per the IT Change Management policy.
Audits changes in the environment and follows up to ensure processes are followed or changes to the process are required.

Interactions

Provides reports of detected events to business owners and executives.
Generates trend analysis for problem management.
Requires error and operational instructions (runbooks) for applications, solutions, and services implemented in the SGI environments.
Investigates all alerts, events, and incidents.
Monitors systems for events, alerts, and abnormal behaviour.
Escalates to next level teams as required, per runbook.
Leverages incident trends to identify systemic issues to be resolved via problem management process.
Identifies common failures to impacted teams (e.g., component failure, code failure, team failure, service failure).
Logs root cause information in the known error database.
Logs workaround/resolution for known errors/root cause.

High Performance Team & Culture

Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.
Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities
Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.
Actively applies knowledge to support transformation and strategic initiatives of the corporation, while participating and advocating change and applying a growth mindset.

Technical Knowledge and Skills

Proficient knowledge of modern IT monitoring systems, tools, and related procedures.
Proficient knowledge of problem management methodology and related tools.
Proficient skill in the operation, monitoring, and logical problem-solving in the operation of the organization’s computer networks and systems.
Fundamental knowledge of methods, procedures, policy, and guidelines for all IT departments, and how their networks and systems support the delivery of IT services to SGI.

Education & Certifications

Two-year diploma from an accredited post-secondary education institution in a relevant field of study, such as Information Technology, or defined equivalency.

Experience

One to two years’ experience in service desk, desktop, or a related IT field.

Behavioural Competencies

Leader Level 2 – Applies (Self & Others)

Accountability - Goes Beyond Basic Expectations to Implement Customer/Partner Focused Solutions
Business Acumen - Applies Business Fundamentals and Thinks in Future-Oriented Terms
Change Agility - Is Nimble; Shifts Gears Quickly and Comfortably
Leadership - Leads Self and Others

At SGI, we are committed to a workplace where people feel respected, valued, and able to contribute fully. Through fair, consistent, and transparent people practices, we attract skilled talent with varied lived experiences and offer meaningful work, opportunities for growth, and a strong sense of belonging. Our commitment to reconciliation includes inclusive hiring practices that create meaningful opportunities for Indigenous peoples and support a workforce reflective of the communities we serve. Join us in building a culture where contributions are valued and shared success is shaped by our people.

If you require an accommodation during the recruitment process, we invite you to submit your accommodation request to employeeleaves@sgi.sk.ca and we will work through your request with you. All information received will be kept confidential.

Pay Range:$62,006.00 - $78,249.00

Posting Close Date:

October 9, 2026

As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.

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More about this job

Responsibilities

The Operations Analyst monitors IT infrastructure and cloud systems to ensure optimal performance and security. They act as the first responder for technical incidents, conducting root cause analysis and coordinating resolution efforts across teams.

Requirements

Candidates must possess a two-year diploma in Information Technology or an equivalent qualification. One to two years of experience in a service desk or related IT field is required.

Skills

IT Monitoring
Problem Management
Incident Management
Root Cause Analysis
Cloud Fabric
Network Security
Azure Monitor
Change Management
Risk Assessment
Technical Troubleshooting
System Configuration
Communication
Leadership
Data Analysis
Infrastructure Management

Visa sponsorship

Not detected in the job text

Keywords

Operations Analyst
IT Infrastructure
Cloud Fabric
Azure Monitor
Incident Management
Problem Management
Root Cause Analysis
Change Management
Network Security
System Monitoring
Runbooks
SLA
CAB Approval
DevOps
Risk Assessment
Vulnerability Identification
Technical Support
Information Technology
Service Desk
Capacity Management
Hardware Maintenance
Security Breaches
Trend Analysis
Known Error Database
Growth Mindset

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