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SGS

Senior Client Services Coordinator

Lakefield, ON, Canada

$27 to $29 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $27 to $29 CAD / hour
Job type: Full-time
Apply by: May 2, 2027
Experience: Minimum of 5 years’ relevant experience in a client services role or direct laboratory experience required.
Posting language: English
Posted: Nov 3, 2026

Original job description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

The Sr. Client Services Coordinator is a key member of the Client Service team, serving as the client advocate and laboratory liaison. By building a strong working relationship with our clients and our technical staff, the Client Services Coordinator guide the successful completion of clients' projects from first contact, through the lab (analytical details & status), to final deliverables and invoicing. The Sr. Client Services Coordinator is a thought leader for the Minerals team, has the most experience, handles the largest clients/ projects, and leads special projects and programs to enhance customer satisfaction and business processes.

Answers questions and assists clients with method and equipment selection to fit project needs based on technical knowledge of method limitations, field conditions, analytical compatibility, etc.
Works with clients to resolve disputes to the satisfaction of both parties, including reduction in fees, free shipping, etc.
Troubleshoots sampling issues, including equipment malfunction and sampling setup errors.
Enters orders for supplies to ship to clients for sample collection.
Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and the laboratory.
Provides quotes and reviews invoice pricing for sample submissions.
Performs other duties as assigned.

Qualifications

Technical Bachelor’s degree, Diploma or equivalent in Chemistry, or a related field required.

Minimum of 5 years’ relevant experience in a client services role or direct laboratory experience required.
Adheres to internal standards, policies and procedures.
Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory.

Additional Information

Salary: $27 to $29 per hour

Some benefit highlights:

80% coverage Health, Dental and Vision
Paid time off
RRSP Program Eligibility

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.

Apply About employer

More about this job

Responsibilities

Advocate for clients and coordinate with laboratory staff to guide projects from initial contact through analysis, final deliverables, and invoicing. Support major clients and projects, resolve service issues, advise on methods and equipment, troubleshoot sampling problems, and lead initiatives to improve customer satisfaction and business processes.

Requirements

A bachelor’s degree, diploma, or equivalent in chemistry or a related field is required. Candidates must have at least five years of relevant client services or direct laboratory experience and follow internal standards, policies, and procedures.

Skills

Client Services
Laboratory Liaison
Technical Knowledge
Method Selection
Equipment Selection
Project Coordination
Dispute Resolution
Troubleshooting
Sampling Support
Quotation Preparation
Invoice Review
Customer Satisfaction
Business Process Improvement
Communication
Leadership

Benefits

Health Coverage
Dental Coverage
Vision Coverage
Paid Time Off
RRSP Program Eligibility

Visa sponsorship

Not detected in the job text

Keywords

Minerals
Chemistry
Laboratory
Testing
Inspection
Certification
Client Services
Client Advocacy
Laboratory Liaison
Analytical Methods
Method Limitations
Equipment Selection
Field Conditions
Analytical Compatibility
Sample Collection
Sampling Equipment
Sampling Troubleshooting
Project Coordination
Client Dispute Resolution
Quotes
Invoice Pricing
Customer Satisfaction
Business Process Improvement
Special Projects
Technical Support

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